loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.18

1.2 Rating 2,368 Reviews

4 %

of reviewers recommend loveholidays.com

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1.2

Based on 2,368 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am disgusted i had booked a holiday to go on 24th September 2022 and 6 hours before my flight it got cancelled. We were offered a refund but that for me is not acceptable so near to departure. They did not even refund us the insurance we had taken out with them either. I will be taking this further as i have taken time of work and was all packed ready today. Will never love holidays again or wizz air”

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Posted 2 years ago

“Thieves! Scammers! Everything they were involved in went to pot! Shocking support and help. Their best department is accounts with taking your money. Not great at repaying it though.”

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Posted 2 years ago

“Booked a private villa with private pool. Very excited, on arrival find that we are in a bungalow apartment on a complex? Loveholidays no help at all, despite screenshots of the entire booking process (As we always do!) they insist we did not book the private villa (Paid for it though?) There is a reason they are no longer members of ABTA - book at your own risk.”

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Posted 2 years ago

“Blaming myself firstly for not reading reviews on the hotel loveholidays sent me to but boy were my eyes open once I looked at trip advisor. Loveholidays are still sending ppl here knowing full well how dirty and disgusting the Aegean Park Hotel Marmaris is. Contacted loveholidays very unhelpful customer service is diabolical. We were charged £40 to change rooms out of a stinking sweaty box room which stinks of sewage. This place has not been cleaned in a long long time trust me. Beds filthy rooms filthy. Electrics hanging off walls. Absolute death trap. Ceiling in shower leaking through lights. Food disgusting half cooked. Same food out morning noon and night. Never wipe tables. Toilet smell is unbelievably bad. All inc is a joke we couldn’t eat a thing it was so dirty. My daughter cried every day. Receptionist very rude and also overcharged us for the room change and refused us a receipt until the manager (who refused to even speak to us) approved it. Loveholidays contacted the hotel who denied the whole monstrosity and loveholidays basically went with their side of story was offered £50 refund for the room change and was told if I accept that would be case closed as far as they were concerned. Indeed it is not. I’ve contacted a legal representative as I have pics of everything, phone numbers of other ppl and will take this further. Rep turns up at midday on day I was checking out to see me. What good is that I’m ready to leave now. Terrible terrible holiday from start to finish. Local shop owners and vendors are well aware of this hotels bad reputation but loveholidays continue to send unsuspecting holiday makers here. It’s just not on we are just coming out of a worldwide pandemic but yet these ppl clean nothing. I’m being ignored now by loveholidays but hey ho I’ll take it down the legal route instead. SHAME ON YOU LOVEHOLIDAYS. Taking peoples money and then doing nothing when there’s a problem. I would say 95% of folk there were not happy. Nobody cares as they already have your money. I’ll never use this company again”

loveholidays.com 1 star review on 21st September 2022

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Posted 2 years ago

“Like talking to ghost, unable to contact them other than chat, booking was booked wrong and had to pay £300 to rectify...never using this Loveholidays again, no customer care or compassion, just interested in taking the money off you.”

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Posted 2 years ago

“The prices of holidays are cheaper then other online travel agents, but.... you will pay big price after if you choose them. Customer servise is just horrible. Impossible to get through to them. Also, when you connect to them , they very unhelpful and rude. Problem we had: 1. We couldn't get the conformation of the trip for around 2 weeks. And they wasn't responding in the chat. You have to be like 50-70s in the queue minimum. But if you close the window, chat will disappear. So you have to start again 2. My friends have upgrated the room and paid more. They got the same standart room. They didnt get compensation even they talked to advisers. The hotel didn't have those rooms at all. So they were selling something that doesnt exist. 4. I paid for the transfer. And it just haven't come to pick me up. I was there very early. The receptionist was watching for my transfer. No one turned up. They had to get signuture at reception. No one turned up. The hotel called the 3 times to explain that they have cameras and no one turned up. They just blocked the hotel number! I sent them a complain , still waiting for the respond for 2 month now.”

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Posted 2 years ago

“Further to my last review three weeks ago I have gone to small claims court . Love holidays were given 14days to respond they have now asked for a further 14 days. I have all the evidence even a letter from the hotel to say that they failed to pay so my booking was canceled .i tried to speak to their investors livingbridge who would not comment .for six months I have tried to be reasonable .love holiday should not be in business they should be investigated ..BE WARNED they are in trouble ,,,,,,,,”

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Posted 2 years ago

“We paid for full board , but there was nothing was edible to eat , so wasted £400 for nothing & spent £400 eating out for breakfast & tea. also we paid nearly £200 extra to upgrade to a double room so our 15/16 yr old daughter had her own privacy. When we arrived we were told there are no double rooms , which meant we had to share a tiny room with 3 single beds side by side , not what you want when travelling with partner & daughter. Will never book with love holidays again after this. If you have a problem there is know direct contact number , the numbers shown just ring & ring until a message says please email …I’m back from holiday now & I still haven’t had any reply about a refund for the upgraded room that we never had. Also the room was full of ants crawling over us all night , it Ruined our holiday & caused more stress than ever , I will never book with love holidays again it was one of the worst experiences of going on holiday in my entire lifetime , FALSE ADVERTISING AND UNBEARABLE BAD COMMUNICATION.”

loveholidays.com 1 star review on 13th September 2022

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Posted 2 years ago

“DISGUSTING HOTEL VERIFIED BY LOVE HOLIDAYS AS 4 STAR. I have now arrived home in the UK. I need this moving to senior management right now. As I am now filing for a full refund. You put me in a supposedly 4 star hotel. The HTOP. ROYAL SUN HOTEL in Santa Susanna. This is not a 4 star hotel, I would not let a stray dog sleep in that hotel, or its rooms. The sheer ignorance from the hotel, and the audacity to think, and even imply that it was acceptable for me and my young child to sleep in them conditions was completely disgusting. The room smelled of mold, amonia, damp, and urine could also be smelled. The air con did not work at all, nor did half the hotel in fact. We had to keep window open constantly. The noise from outside, and the heat, I had no sleep for nearly 48 hours. I ended up putting the mattress on the floor, but did no good. I spent the rest of the holiday catching up on sleep. You and your incompetence ruined our holiday. Water was pouring in from the above swimming pool into the reception area, the all inclusive started at 10 am, and finished at 11pm. If you needed a drink before or after them times you was charged. The dinning room had no aircon at all, no windows, the heat was unbearable, you just sat there and sweat. It was horrendous. This holiday took me over 4 months to save for, and pay for. Might I also add I am disabled and on benefits. This was no easy task to save that money, as I went with out food at home some months. I even telephoned the hotel some two weeks before the trip, and explained to the hotel staff this was the very first holiday abroad with my only child. I hold you LOVEHOLIDAYS fully accountable for selling this holiday to me. I even telephoned your overseas number at 4a.m in the morning. I arrived at the hotel just gone 11.30 the perilous evening. I asked if a Love holidays agent could come and view the hotel and rooms, and flatly refused to do so. the room was filthy, the bath was cracked and just filled in with putty. The smell of mould was overpowering. The picture of pipe work with mould and rotting food was the last straw. How bloody dare you put me and my child into an establishment like that. Trust me when I say this, if I not given a full refund, I will smear you all over watch dog. Because I am absolutely disgusted. I am now seeking a full refund. The flights, the transfers, the seat allocations. This has cost me nearly £1500 to sleep in a place not fit for a dog, I have seen cleaner dog boarding kennels. I have been in accommodation in Rhyl for £25.00 a night better than this place. I have pictures to back this up as well. Shame I cannot upload here. They ask to allow for 56 days to investigate, but banks are restricted on the amount of time between time of sale and a dispute for money back claims. I however am not waiting for there investigation, as I have proof what they sold me was a steaming pile of s#%*e as I have pictures, and lots of them. But look at my avatar above, that's one of the pictures from the hotel room. I have now started a dispute with my bank directly. Atoll are useless, and love holidays was kicked out of ABTA, or removed. Not good. BOYCOTT NOW. There reply below just now, sums up what they are about. GOD DAM JOKE. DO NOT USE THEM EVER!!!! Date of experience: 24 August 2022”

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Posted 2 years ago

“Not impressed at all. I was due to fly out to Greece with a friend of mine. However, due to unforeseen circumstances of my Grandmother passing suddenly before we leave, I was unable to attend. I explained this to loveholidays, and said I understand you cannot change the flights but are you able to change the booking name at the hotel to my friend's name (who I was supposed to go with) - as she was going to be going with her boyfriend now. The operator I spoke to was very rude and they said they could not do it and I would have to cancel the whole holiday and rebook. To be quite honest I didn't understand what the big deal was? All they had to do was confirm to the hotel a change of name. NOTHING ELSE CHANGED, there would still be 2 people in the room, everyone would still get their money, I just couldnt attend and had to change the name on the hotel booking. I am utterly shocked and will not be using loveholidays at all. No compassion for the people they deal with.”

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Posted 2 years ago

“Booking efficient, I paid for a transfer from airport to hotel, they did not turn up and did not answer the phonenumber I was supplied with . I had to Arrange my own transfer. I have being requesting a refund for the non turn up of transfer I have not recieved my refund for the transfer todate. Communication is very poor from loveholidasys regarding this matter I have 2 other holidays booked with the company in coming months, you think they would be trying to sort this matter asap to show good customer service This is very disappointing”

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Posted 2 years ago

“Booked a holiday nearly a year ago. Flight was cancelled which was not loveholidays fault. They told me to contact the airline myself and arrange a refund direct to them, which I did. They have offered an alternative flight but this is very expensive so I have declined and asked for a full refund. I have been advised that they will not return the the flight price and charge me a cancellation fee even though they cannot supply the holiday booked. I have stated I would consider an alternative destination but nothing suggested or offed. All this by “live chat” which is difficult. Awful, awful company. I feel scammed”

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Posted 2 years ago

“Dear customer service team, I will describe a situation which happened to me regarding my booking and it was very disappointing and disrespectful with a customer. I had a booking for a trip to Palma de Mallorca - Spain, I'd be going on 10/09 from London-Luton and returning on 14/10 to the same airport. I was going by myself and my husband, we've been waiting for this holiday for a long time because we had a very busy year so far. Booking LOV3586184U Although, we don't expect that unforeseen happens, and on 01/09/2010 my husband had to go through an emergency operation in which he removed an abscess from his chest. We still thought our trip was going to happen because we were 9 days far away from it, but after the operation he's been told he should go to his GP for a few days in a row to change the bandages and clean the wound because he didn't have any stitches and the wound was completely opened, so he was booked until the 9th of september, however, as soon as we were approaching the date the wound wouldn't seemed to be healing so one of the nurses advised him on 08/09 not to go to Spain because he would have to continue his visits to the GP daily for the next 2 or 3 weeks so I started to run to see how could we move our travel further in 3 weeks, ideally in the first week of October. I contacted Loveholidays on the same day to request only a simple changing of dates,I wouldn't cancel, only moving my hotel reservation and transfer for 3 weeks ahead due to my husband's circumstances , I've read the contract, I knew about the 5 days before the travel but I was not expecting to have an issue in the last minute so I explained all the situation, I offered to send all the documents regarding his surgery and I was expecting at least a little bit of consideration, empathy and kindness but nothing was done to help me and I was informed I would lose all the money I spent in this travel. I know the rules, I know the company's policies, I am not a first time traveler but It was not my choice to change the plans at the last minute, and it was not our fault as well. What's the cost for a big company like yours to make a little bit of an effort to help a customer to change the dates or to cancel my trip and give me a voucher or whatever, I didn't need my money back because I'm still going to travel, I always wanted to visit Mallorca. It's a total disrespect. And for a customer who was concerned about all the plans, and all the money already spent, it's a lot to lose. It was unfair. The operator gave me any choice, only said I would not be able to change or to get the refund. Practically, I've been told I put around £1000 straight to the bin. Now I ask you, was it fair? Could we have imagined this was going to happen? I am only asking for more respect with your customers and to make exceptions when it is needed. And I'll do whatever it takes for my experience to reach as many people as possible so everyone can be aware of how insensitive and non-empathetic the travel agencies can be. yours sincerely, Cristiane Peroni Ribeiro”

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Posted 2 years ago

“I booked a holiday to Greece our flight got changed by Ryanair which was booked through love holidays. Love holiday proceeded to tell us we could not change our hotel dates, they did not help us find an alternative, they were not able to reimburse us for the 3 days we would no longer be at the hotel due to our flight changes. What started off a cheap holiday has ended up costing us a fortune. No point in booking through love holiday might as well book it all separately yourself as no support at all and a nightmare to get through to speak to anyone!”

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Posted 2 years ago

“I booked my holiday this year with Love holidays as I have previously. Our holiday was to Santa Susanna and our flight was with Tui. On the 16 th of August we received an email to tell us that our flight from Birmingham had been unfortunately changed to Manchester!! We had to get a taxi to Manchester airport due to health reasons also being disabled. The cost of the return taxi was £340!!! Whereas Birmingham being nearer to where we lived would if cost £110 return. We were given no reason to it changing. We thought maybe the flight had been cancelled but found out it hadn’t been!! I have contacted TUI and they are saying that it iLove Holidays responsibility and we should write to them. I’m very annoyed as it’s an expense we didn’t need as well as a longer journey. I will not be using Love holidays again and I wouldn’t recommend them .”

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Posted 2 years ago

“Had a week off at Class beach hotel in Marmaris, with my husband and a teenage son. Disappointed is the least I can say. The hotel is run down and very basic. Food was poor and repetitive. This hotel is not at all as you are advertising it in your site. The only good thing I can say is the staff who were trying everything to accommodate the needs of the guest. They were very helpful and we thank them wholeheartedly”

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Posted 2 years ago

“Hell!!! Booked a holiday for a week in Turkey. The pictures we saw turned out to be another hotel. Hotel Faro. We booked Munamar but the photos were if Faro. FALSE ADVERTISING!! SCAM!! We booked a 2 bed we got a room for myself partner and 2 children. No bedding. We froze at night as air con in but without boiling. Dirty rooms. Old and so badly in need of updating! Claimed to be a 4star was never a 4 star more like a 1 star. Nobody would help us. Love holidays ignored our emails. Everytime we try to speak to a person we get a bot. All inclusive food was cold and the same slop daily. Food covered in flies. No kids food. Advertised kids club there wasn't one. The pool was filthy. Literally the holiday from hell and the worst of it is they false advertised the holiday. We want a refund and of course they don't want to play ball!!!”

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Posted 2 years ago

“Never again joke of a company , i could go on and on .”

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Posted 2 years ago

“Terrible customer service by far yhe worst I have ever experienced”

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Posted 2 years ago

“HOLIDAYS DO NOT BOOK WITH LOVE HOLIDAYS I actually don't no where to start this review We booked our holiday and were staying in dorada palace hotel which we took loads of time in choosing it to suit our 3 kids only to get a email to say it was double booked and we had no room. We were then offered a new hotel palace pinada not in salou but we accepted it. Fast forward to arriving in Spain to arriving at the hotel for them not to have a booking for us. We were there for hrs with 3 children one is a baby with nowhere to go after hrs of calls we were offered a hotel which we were told was 15 mins from salou to been in a taxi for 45mins and 62km away we refused it as we were no longer even in salou. The complete devastating experience as we were all crying. With our only option in our mind to fly home but we couldn't get a flight. So I went on to booking.com and got an apartment not suitable for kids might I add but we literally had no other option left. We had no food no entertainment no kids club nothing like we paid for originally. I felt sick every day with my kids in this position. Now to money we were refunded for hotel which was €1177.48 but we paid €1427.48 There's a €250 shortage in refunded. Also paid €121.00 for private transport when never turned up so I also had to pay for taxi back to airport. We had to pay for cot for baby and we had to feed our family of 5 for the week value of €900. I paid for full board but didn't receive. Our holiday was ruined kids had the worst time and I did waking up in tears everyday feeling helpless. Very disappointed”

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Posted 2 years ago

loveholidays.com is rated 1.2 based on 2,368 reviews