loveholidays.com Reviews

Name: loveholidays.com
Rating: 1.17

1.2 Rating 2,404 Reviews

4 %

of reviewers recommend loveholidays.com

Company Reviews

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Metrics

1.2

Based on 2,404 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5
Returns & Refunds
Refunds Process	Difficult

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loveholidays.com 1 star review on 13th November 2024

225

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience ever. Arrived in Vegas only to be told I still had to pay over £1000 in fees and charges. Log Holidays told me nothing. They almost ruined an entire holiday. DO NOT GO WITH THIS COMPANY! You have been warned !!!!!”

Helpful Report

Posted 6 months ago

“travel agent called Tom in the sales Is selling holidays, lying about the rooms and packaging just to get commission please be aware of him”

Helpful Report

Posted 6 months ago

“Cancelled hotel 2 days before trip with no support of returning calls or emails. Impossible to sort - ended up buying a new hotel at expense - they don’t give two hoots before or after - only want your money - scammers in my view who need taking down via a group legal compensation case.”

Helpful Report

Posted 6 months ago

“BEWARE! SCAMMERS! DO NOT USE LOVE HOLIDAYS! Just Cancelled our holiday 3 weeks before we go, they tried to blame the hotel so we called the hotel ourselves who confirmed we were still booked in. Went back to Love Holidays with this information and were “looking into it” but were still blaming the hotel. We then got a call from the hotel saying Love Holidays have now cancelled the booking! No explanation given. I’m too angry to type anymore but take my advise and STAY AWAY FROM LOVE HOLIDAYS ATBALL COSTS, YOU HAVE BEEN WARNED!”

Helpful Report

Posted 6 months ago

“Avoid this agency, they are not helpful, they just don't do anything! I’m booking the hotel Turkey Senza The Inn Resort & Spa 5 starts Service terrible and terrible food I have the plastic in the food Try change the hotel every day said waiting the response but don’t respond me Back! Carreful the loveholiday agency and the hotel Do you like have a nice holiday avoid this agency and hotel ! My Agency Loveholiday every time said just wait for the response never respound me back! My holiday gone in the bad service restaurant table not enough clean around the bar service very small. Because don’t help when report don’t have other solucion just report the Company for the consumer protection.”

Helpful Report

Posted 6 months ago

“If I could give 0 stars I would. I have contacted Love Holidays on many occasions as it was agreed with one of their customer service agents, Aman, on a phone call on Friday the 14th of June that the wrong hotel had been booked. He then spoke with his superiors and told me that their allocation had been used up for my preferred hotel and to book directly myself which I then proceeded to do. I was assured that Love Holidays would refund the full amount of the hotel stay. I still have not received that refund or an email with confirmation of a refund, and after both myself, my daughter and partner have contacted them on numerous occasions, of which we have screen shots and phone records, we have still not got any further in resolving it. They record their phone calls which contains proof of this agent agreeing to refund me. Every time I reach out, the issue is treated as a new query via their app. It's ridiculous that they don't have a complaints email because they can't seem to answer the phone!! Nobody has phoned me back as we have asked them to numerous times, and I can't speak with the amendments team. I spoke to Gayle, Nea and Cheshta on 3 separate occasions via the app who all told me that I would be contacted by the end of the day and that they 'fast tracked' and marked this query as 'urgent'. There has still been zero contact. My daughter left a review here on Trust Pilot and they replied saying they could not discuss the issue with her even though I previously gave permission for her to liaise with them. If you want a company to ruin your holiday, you've come to the right place with Love Holidays! I will certainly be taking this further with local radio stations, numerous social media platforms and other reviewing websites, while also seeking legal options. I'm surprised the company hasn't shut down with the way they treat their customers- disgraceful way to conduct business. I am sure this review will be replied to with a 'sorry to hear about your experience', rather than contacting me DIRECTLY which I've asked for a thousand times. In my opinion Trust Pilot need to re-access their rating of 4.2 for Love Holidays because it seems that there's a new bad review being posted every hour!!”

Helpful Report

Posted 6 months ago

“When on holiday there partner went into bankruptcy and didn’t pay our hotel bill. They said don’t worry about it everything would be okay! We had to get involved so our hotel got paid. Never use them again.”

Helpful Report

Posted 6 months ago

“Be very careful.Love Holidays book you into the worst rooms. Our room was facing a Residential block of flats very close to our balcony over looking a laneway. We had a 10 year old child with us. It was grim depressing and balcony felt unsafe (old wrought iron with artificial grass). I asked Love Holidays & finally a Manager Neha to change our rooms but also asked GHT Hotel Cost Bravo 3 times. They refused.I have photos also.I am unable to upload.”

Helpful Report

Posted 6 months ago

“We were booking hotel 4*with good reviews, they cancelled our hotel, lying us that the hotel will be closed what was lay, we received other offers which did not meet the standard of the hotel I paid for.”

Helpful Report

Posted 6 months ago

“Rip-Off and worst customer service. First time I book holiday with them and had such terrible experience and they were not happy to assist in any ways. In fact, I have also found out that if you book your holiday separately ( buying your own tickets and reserving hotel directly from source ) it would be much cheaper than HateHolidays, Sorry Love Holidays. I would Definitely recommend Jet2holidays instead. Stay away from these guys”

Helpful Report

Posted 6 months ago

“Hotel was NOT AS DESCRIBED. All inclusive holiday booked to 4* Blue Sky Hotel (known as Anita Dream) in Kemer, Antalya. There was nothing 4* about it. I expected 4* all inclusive and got none of that. 1. Rooms were disgusting. They place you in what i call a punishment room, the room smells of sewers, the hotel gives the option to upgrade room for 40eur, 40gbp or 40usd. The rooms are filthy and look like this hotel has not been refurbished for god knows how many years. Insects everywhere in the rooms. Bed sheets and pillow covers stained/dirty 2. Wifi was not free there was a charge 3. No bottled water available and receptionist told us to go buy water from the shop…. Tap water was available but not good enough (for a 4* all inclusive they should be able to provide the most basic human needs such as bottled water) 4. Food and eating area was disgusting. Not fresh. Same foods, fruit section only had one type of fruit, apples, every single day) on the photos shown of the hotel they show bowls full of fruits, again misleading 5. Staff all look miserable and they are not helpful at all 6. We couldn’t stay a second night in there after LOVEHOLIDAYS.COM was taking their bloody time. We arrived into early hours thursday. Reported issues thursday morning case opened. Friday we checked out ourselves and had to fork out an extra £600 to get away from this sh***ole of Anita Dream/Blue Sky LOVEHOLIDAYS.COM stated to send evidence to the email they sent across with ref no. We did this on the thursday and chased and chased and chased. Now it is monday we called again to be told because we checked out we breached contract and nothing can be done. Excuse me but when a hotel is not fit for people to stay there what do you expect for people to stay there and stress in misery on holiday?????? Thanks LOVEHOLIDAYS.COM I am reporting you to the ombudsman as i stated on the phone and taking you to court. Wont be booking from you again”

Helpful Report

Posted 6 months ago

“Love holidays have changed my flights to 2 days earlier. Although an inconvenience we can still do this. Love holidays however want £986 MORE to change the dates for us!!! Do not use this company. They are awful and the customer service is a disgrace: They just don’t care.”

Helpful Report

Posted 6 months ago

“Haven't actually been yet but impossible to speak to anyone. Sandy, their virtual assistant, is useless. We have had our flights changed to 6 hours later and noteven notified by anyone. It's been a nightmare trying to get airport assistance which I still haven't done. So stressful with apps for flights and no help. Will use travel agent shop next time.”

Helpful Report

Posted 6 months ago

“Literally the worst company I have ever dealt with. My mother fell ill so with 2 weeks to go I thought it was best to cancel my family holiday to Paris. This was dealt with pretty well. I was patiently waiting for my refund when my mother passed away. I thought I had better chase up the refund. To be told I wasn’t getting a refund as they had cancelled the cancellation. It is apparently their policy to send you an email to confirm the cancellation from a different email address, which of course went into spam. This procedure cost me £1200 and I never even left the house.”

Helpful Report

Posted 6 months ago

“We where told our hotel accommodation was in danger, 2wks ago, but it’s all been resolved, we are in the hotel we booked, got airport transfers which is great as we are going with family, so can relax now.”

Helpful Report

Posted 6 months ago

“They stated our hotel was unavailable 3 days before our trip, they then gave us an alternative but still haven’t provided a confirmation and now we’re 1 day away from the holiday starting.”

Helpful Report

Posted 6 months ago

“This was a scam that cost over 700 dollars and I never got my money back the agent was a fraud”

loveholidays.com 1 star review on 24th June 2024

Helpful Report

Posted 6 months ago

“I was sold airport parking through loveholidays as part of the package, when I arrived the airport parking firm was closed locked and empty! With No contact number available I had to park miles away from the airport and walk. I still haven’t been told by loveholidays why this happened, it took me 3 hours on the so called “helpline” to claim my refund, the worst system ever as you have to talk to a computer, no help whatsoever, will never book with loveholidays again”

Helpful Report

Posted 6 months ago

“I would like to know why the hotel charged me for my son's breakfast when I paid for 4 people and they said the package was only for 3 people, I was shown the package I had paid for and even so we were only allowed to have coffee when I made the reservation. payment. Accommodation that you charged me extra for was exactly the accommodation that my nephew got. My dissatisfaction with this trip was horrible, I have never had any problems with travel. They charged us other fees as well in which you as a company should have informed us that upon arrival at the hotel we had to pay other extra fees We never want to visit this 0 star hotel again. Now I want to know who will bear these costs?”

Helpful Report

Posted 6 months ago

“affected by the recent insolvency of 1 of their 3rd party sellers, not their fault initially but the way they are handling the situation is disgusting, sending people on flights without any hotel when they reach the other side and then having to spend 24 2 48hrs trying to find alternatives by yourself is not acceptable. Told to bear with them but apparantly only a small minority affected yet they unable to resolve. Wont allow a cancellation or a refund either even though there is no hotel on our package... disgusting customer service if you cant rectify the situation be honest and say so we can deal with it ourselves but no you keep us hanging on.. no 2 claims handler tells you the same either I have been told yes we rebooked ur hotel but unable to give a new booking number to then when chasing 4 days later oh sorry we haven't rebooked it and sorry you was told that... love holidays sort yourself out and just start refunding for holidays you can no longer provide, customer service and word of mouth is a big deal for a company surely or are you really not concerned at upsetting your customers”

loveholidays.com 1 star review on 22nd June 2024

Helpful Report

Posted 6 months ago

loveholidays.com is rated 1.2 based on 2,404 reviews