Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 777 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They started charging 1.99 a month just to send you a paper bill. Sounds like they are desperate. Outrageous charge. Should be completely illegal. I WILL NOT be shopping at Lowe’s. You can get the same merchandise at Home Depot.”

Helpful Report

Posted 8 months ago

“Hazleton store is a mess can't find any employee to help when you find someone they are clueless and can't help you happend on several occasions ask to speak to manager was told he went home it was 3pm on a weekday store is a joke”

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Posted 9 months ago

“rdered an air conditioner and specified it needed to be delivered to my door which is two flights up in a garden apt i was charged an addition amount for delivery . On delivery day i was texted from the shipper lowes used that my delivery was scheduled for early that morning . i kept looking out my window no truck - the next thing i know i receive a text your product has been delivered How did we do? i immediately called lowes and i was given the phone number of the shipper called ONERAIL I called the shipper and told them i was missing my product and could they call the driver to pick up item wherever he left it. it was clearly stated on the paperwork my apt # and the top floor .Shipper said nothing we can do because it was stated it has been delivered . I got in my car to drive to lowes and i see a huge box ifo the Rental agent Office door . "Somehow i managed to get this air conditioner to my car and someone came along and helped me put it in my car . i returned it immediately to lowes for a refund . well I discovered today that lowes charged me for the shipping fee of 79.00. i'll be contacting the better business bureau as well as my credit card company .”

Helpful Report

Posted 9 months ago

“I'll tell you how Lowe's can make Lowe's happy and the customers.. By changing online delivery policy and charges! l needed to replace my hand held grinder and went online to Lowe's. Found a DeWalt that would work fine for $79.99. my vehicle is broke down so I needed delivered. Why? Would I pay $79.99 for grinder and pay another $79.99 for shipping? $159.98 for a grinder? WOW! So I went on online Amazon and same grinder same price free shipping in receive it in 5 days. So went online Home Depot same grinder same price 2 day delivery free shipping....”

Helpful Report

Posted 9 months ago

“What went right? Lowes has no problem taking your money but don't tell you everything. We just moved here and went into the Murphy NC Lowes and spent over $4,000 on all new appliances. It took one month to get two of the appliances. I received a text yesterday that I can't get the rest of the appliances that I ordered And Paid for in advance for another month. That's two months. I called yesterday and no one returned my call, so my husband went to Lowes in person at 8:30 this morning and got nothing resolved. He did speak with the manager and the manger said he would try to find a way for us to get the rest if our appliances and that he would call me. It's been four hours and I have not heard from him. If Lowes really cared about their customers they would go out of their way to respond and find someone that is capable enough to deliver and hook up their products. All the care is getting your money and then leaving you hanging. I personally could NOT sleep at night doing people wrong and not trying to fix it. If you want appliances from LOWES, you better RUN real fast. They didn't bother to tell us that it would be two months (if we are lucky) before we get them or we would have went to HOME DEPOT. We use to spend alot money in Lowes because my husband is a contractor. Guess what, NOT ANYMORE. They think that they can keep on getting away with it, but as soon as the public finds out about it, THEY WILL LOOSE BUSINESS. I promise you that my word of mouth as well as my husbands will be heard by people at the gas stations, grocery stores, friends neighbors relatives and online. Eventually, you will loose.”

Helpful Report

Posted 9 months ago

“Recently I made a purchase online with Lowe's. It was a Father's Day gift from my mother used her credit card caused all kinds of problems finally I spoke to a nice lady at customer service. She said it was all taken care of delivery would be the 19th. Yesterday I received an email that the payment was declined again and when I called. I had got a young man on the phone who implied that. I never spoke to a woman and it was never taken care of like I was enough. I couldn't use my military discount because I was ordering with my mother's credit card but looks like I'm not getting it anyway. Hate to say to my mother that it didn't go through. She has anxiety and she now lives in a assisted home.Very disappointed!”

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Posted 9 months ago

“Sad to say very simply the worst service. Reached out to everyone and this project has taken 4 months to hopefully complete.”

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Posted 9 months ago

“Delivery service for Lowe's in Lincoln Ne is terrible. This is the second time they have sent incorrect fittings for appliances purchased, so they didn't install the appliances when delivered. The inconvenience requires the customer to go to the store, exchange for correct ones and then find someone to do the work at an additional expense. It seems like they don't want to do the work, so they make it impossible for them to have to install completely. It is very frustrating and definitely will be a last choice in the future. (Last time the delivery personnel argued the entire time also.) I can see why there are so many one star reviews!”

Helpful Report

Posted 9 months ago

“Lowe's extended warranty is a rip off. We've been waiting two weeks, had two appointments scheduled (for a 9 hour window) and cancelled midday of the appointment. They have now rescheduled...after a two ring phone call with no actual person talking...for another eight days out. This was a rip off. Buy from someone else, or expect to have no service after the sale.”

Helpful Report

Posted 9 months ago

“I ordered from Sears online. Waited two months for delivery. Cancelled. Bought from Home Depot. Waited three weeks. Cancelled. Bought from Lowe's. Next day delivery on time.”

Helpful Report

Posted 9 months ago

“My wife bought a GE gas range and paid for delivery and install. Paid for July 1st online, and install and delivery scheduled for July 3rd. My wife was checking on the delivery time window online and noticed that the order had been canceled and that a refund was due. When she called to get an answer she received an "I'm sorry that they didn't tell you. The oven glass was shattered and they could not deliver it." So - we tried again and ordered the same one. To make a long story short - we could not communicate with the person they sent to install and deliver the new one due to a language barrier. We did spend most of his visit giving him Band-Aids because he sliced his hand up pretty bad inside the delivery truck. We tended to his hand and then he installed the stove, which meant using the install kit (new fittings) and tightening up the hose. After they left, my wife said she noticed a smell and we both had insane headaches. We spent 24 hours opening and closing windows - and were completely livid at each other due to the headaches and gas smell. We had Texas Gas Service come out and they Red Tagged the appliance and valve due to a gas leak. The guy overtightened it and didn't use a new fitting. Left it like that with us to figure out. Explosions anyone? We thought they would have sent someone who new what they were doing. The owners manual said that a gas smell was normal and would go away after you use the stove. Today I am waiting for yet another hopeful install, after finding out that Lowe's uses a third party. They are not even registered or necessarily experts in what they are sent out to install - the service that you paid for. I was told that if they cannot install it, that I can call a plumber and that they will reimburse us. This - without a stove to cook food on for days now.”

Helpful Report

Posted 9 months ago

“I recently purchased a garage door opener with installation and warranty, and my debit card was charged two times and then a third time for the same items. For some reason, I decided to give Lowe’s a second chance and have purchased a dishwasher, installation and warranty. These purchases were made online. Today I received an alert from my bank saying that my debit card had been charged again twice for the same transactions. We’re talking over $1000 times two. These funds are put on hold, and I am unable to use them. During today’s economy, many are living paycheck to paycheck. As you know if any of my other bills come through while Lowes is holding up over $1K erroneously, those bills will not be paid. I spoke to a customer service representative who said the company knows this is an issue but has done nothing to fix it. It is my fault for deciding to give Lowes a second chance. Trust and believe I will not make this mistake again.”

Helpful Report

Posted 9 months ago

“Really good to see help me out with it”

Helpful Report

Posted 9 months ago

“I ordered a patio set. I was on vacation and had six days for them to deliver it. They said they would deliver in 6/26/24. I wasted part of that vacation day waiting for them. They never showed up. It was rescheduled for 7/1/24. Again, I wasted part of a vacation day waiting for them. They never showed up. I called to cancel the order. They refunded the amount for the items, but not the assembly charge. They never called or emailed to keep me advised of any problems. Not professional, organized, or customer oriented.”

Helpful Report

Posted 9 months ago

“United States Marine fired for going on active duty with permission. Lowes called it no call no show. These are the men willing to die for our country. Do not support these stores! Said they don't know how the military works. News flash. 1 weekend every month. And 2 weeks once a year. Not real difficult. Come on support our men that serve our country.”

Helpful Report

Posted 9 months ago

“We were wanting to purchase vinyl board lifetime warranty flooring. Lowe’s has started subbing out the measuring process to Kelly Services. The lady that measured our house told us that we should hear from them on Tuesday. On Saturday I called them. The guy had no measurements and he would have to wait until Monday to talk them about our measurements. No one called when he said he would. Then we go on vacation and he starts calling. I tried to call him back and he didn’t answer. So he finally gets back with us and he said we had to choose our product. We chose it the day we went into to Lowes and asked them to come out and measure. He said, “Why didn’t you take a picture or get a sample?” I explained I shouldn’t have to take a picture and a sample was never offered. I also told him I had had nothing but trouble with this process since it started. So I went back in the next day and took a picture and called him and gave it to him. He finally called by about two days later and wanted me to go over it with him. We were going over it and he smarted off a snide response about my attitude and I hung up on him. I don’t have to listen to him when Lowes process was not following through the way they were supposed to. We went and got our flooring from someone else and it will be laid tomorrow. I do not like that you have to deal with four different people before getting your flooring from Lowe’s. First the guy at the store screwed up and didn’t write up right. Second the lady that measured my house messed up and didn’t send the measurements. Third your guy working from home had an attitude and did not try to work things out. I never got to the installation process and now Lowes has missed a good sale and has me telling people about my negative experience. I already had kitchen cabinets put in by Lowe’s but there won’t be anything else done by them. It was an awful experience!”

Helpful Report

Posted 9 months ago

“The night before we were at the Shawnee Oklahoma Lowes and saw several brands of linoleum that was on sell. We asked the sales associate if there was any left and they assured me there was plenty pointing to the “in stock” sticker. We are doing a major renovation to our home and decided to come back that very next morning to purchase 30 linear feet. Long story short, borrowed a truck and rented a trailer and get there at opening time that next morning. Turns out it wasn’t NONE of the items were in stock and had not been for WEEKS! The associate (who took 20 minutes to respond to “assistance needed) rambled on about “ya they knew they were out but we keep the signs up because….” ???! We called around to all the other LOWES and got the same run around. BAIT AND SWITCH AT ITS WORST. We were not the only people there with that same complaint. I think I will just switch to the local yard. Not as cheap but they don’t lie to your face and waste your time.”

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Posted 9 months ago

“Had never bought anything from them before but ordered online a new push mower like the one I have. Got mine working ok so wanted to cancel order that was in transit shipping. Called customer service twice about it. Both times customer service was superior. Very helpful and walked me through my options to get new one returned FedEx and get my credit card reimbursed. I don’t believe I’ve had better customer service and helpful people with any other company.”

Helpful Report

Posted 9 months ago

“Too bad there isn't a minus grade! Ordered a black stainless steel whirlpool dishwasher at the Saratoga, NY Lowes. Installed it, went to put the handle on, discovered it was plain chrome. Checked the model#. It was the model below the one we paid for! Called the store. The guy in appliances became hostile so I asked to be transferred to customer service. He said I'd have to call back and hung up. Customer service was no help so I called corporate. That guy opened a case, refunded the difference plus some to match Home Depots price, and told me to bring the handle with the case # to the store and they would replace it with a black stainless one. Right. Ten days after my husband saw the manager, he called to see if the handle was in. He was told the black would not fit as the higher model was different dimensions. Not true. They are exactly the same, i had already researched it. Back to corporate, who sent me to whirlpool who, bless thier hearts, sent me the handle (although to the wrong address, so they sent it again. This time the wrong handle) it's been 6 weeks and still dealing with this. We have shopped Lowes for 30 years. Never again. We cut up our cards.”

Helpful Report

Posted 9 months ago

“I recently purchased a washer and dryer from Lowe’s the day they delivered it and set it up. We went to use it and the basket in the washing machine drop out of the bottom of the washer. They said they would contact us in 24 hours to get a replacement to say they never called back after I called every day and they cannot connect to the distribution center the distribution center, which is a third-party was not answering their phone. I didn’t change it. Take the washing machine back and refund my money. It’s been 17 days they have not picked up the washer nor refund my money , I would advise anybody looking to purchase anything from Lowe’s to go elsewhere. I have now taken steps with Visa to get a credit for the washing machine. This is the worst company I have ever dealt with in my 65 years.”

Helpful Report

Posted 9 months ago

Lowes is rated 1.6 based on 777 reviews