Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 676 Reviews

12 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 676 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 31%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

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“Lowes has the worst customer service than any other company I have worked with. Do not purchase Pella windows from them, the company is very unorganized and will not follow up with issues unless you make it your problem, even if you call them several times. When my new windows were installed the 3rd party company did a good job installing them. They noted that one of the windows was cracked and another one was short part of the locking system.. guess what this became my problem. No one from the installer or Lowes followed up ordering the replacements or missing parts. I have been in contact with Lowes several times and I feel like I am getting the run around. Just got off the phone with Lowes again and they are telling me the locking system will be coming the first part of June. Over a month after the windows have been installed. Also no date was offered for the replacement for the crack window. So beware Lowes is the most unorganized company to work with and seems that they really don't care when it comes to customer service”

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Posted 8 months ago

“I'm always shocked when I run into customer service people in a retail store who would clearly make the Olympics for rudest person ever and Lowes has so many of them. I've notice this trend over the last months or so and I have pretty much stopped shopping. My husband still liked to go until tonight when we were trying to get a piece of wood cut. We rang the button the saw a number of times - nobody shows up - no surprise to me. My husband finally goes over to another employee and asks them to call the right person. Finally after 20 minutes, someone shows up and I tell him his button seems to be out of order and he says (no kidding), "While I'm here, ain't I?" And then of course, he can't cut a piece of wood - policy - only plywood can be cut. Is there such a notice clearly displayed on the machine - oh heck no. We went to check out and the manager is too busy to see us - still not a surprise to me. My husband finally admits he can never come back to Lowes. Who wants to pay to be treated like this? We don't. Go to Home Depot.”

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Posted 8 months ago

“Lowes isn't what it used to be. Hard to find help in store and most employees have zero idea how to help. Lowes credit card "services" give little to no info or in my case WRONG info to help manage statements. In the last 2.5 years I've shopped with 4 Lowes stores, 2 in western NC and 2 in piedmont NC. I've had awful experiences at all of them. Damaged equipment, rude customer service, not refunding returns to account. I would rather go out of my way than to ever shop with Lowes again.”

Helpful Report

Posted 8 months ago

“Dora working the register at the Goldsboro lowes has been rude both times we have come to this store. My husband told her where the barcode to the wood was since she couldn’t find it. She said “Do you mind if I ring this up? Can I ring this up? You don’t mind do you?” Very rudely and gave up the most hatefullest look. I love this store but this employ need a talking to better training with customers.”

Helpful Report

Posted 8 months ago

“Ordered a pallet of mulch from the Easton, Maryland store on April 23rd. Delivery was scheduled for May 1st. Received text confirmation message with a 8am- 1pm delivery window on April 30th at 530pm. Delivery never arrived, nor was I notified. Went online and saw that the delivery had been changed by Lowes to May 4th. Subsequently I called the Easton store and after an hour of being put on hold, transfered between departments and managers, hung up on, I was told by two different individuals that there wasn't anything they could do and was told the order was transfered to the Seaford, DE store. It's horrible customer service and all i received were excuses! When I asked why I had received a confirmation text for a May 1st delivery all I heard was, we don't know. Isn't it their job to know? This is PRO account through which I spent thousands of dollars each here. No one at Lowes thinks it's important enough to provide accurate information to their loyal customers? How ludicrous is that? I was transfered to the PRO desk and got a ridiculous, curt answer which basically said, live with it...time to start looking for a alternative supplier...Lowes just doesn't care.”

Helpful Report

Posted 8 months ago

“I ordered a $3000 café range. I spoke at length with the sales rep regarding the stove being capable of conversion to propane. I was assured that the parts for the conversion were included with the stove, and I needed to buy new piping to connect the stove. The stove was supposed to be delivered today. The first issue is the customer delivery couldn’t find my address. Was in text communication with the delivery service and then they just dropped off and eventually sent me a message saying they couldn’t make the delivery. After a lengthy conversation with Lowes customer customer service I come to find out that they could not do the at all. This is the worst customer service I have ever had. I will not buy any additional appliances, etc., from Lowe’s.”

Helpful Report

Posted 8 months ago

“Kobalt 16 inch battery lawn mower. Right front wheel won't stay on. Right side of handle won't stay in place. Can't reach the company for repair of help, phone rings 8-10 times then disconnects. Can't recommend to anyone.”

Helpful Report

Posted 8 months ago

“Bought a $250 canopy on line from Lowes. Could not take m y veterans discount. Talked to customer service at store. Said to continue on line and then come to the store for adjustment. Was told there we could not have the discount because it was seasonal. Yet, it was ok on gardening supplies. WAY TO TREAT VETERANS!!!”

Helpful Report

Posted 8 months ago

“I had a laminate floor installed in my kitchen a few years ago. The initial install went well, but within days, one of the seams on a transition strip started to pop up, and the uneven area made me trip and almost fall (I'm a senior), as it is in the center of my kitchen. Lowe's sent out a subcontractor to fix the problem area. I believe in all, it was "repaired" twice, by two different workers. Now, here I am experiencing the same exact issue, several years later (it was never fixed properly). To make matters worse, when I was sweeping a few weeks ago, a SECOND transition strip in a different area detached completely, and is now leaning against the wall! I am not sure I would purchase another laminate floor from Lowe's as they seem unable to get this done right!”

Helpful Report

Posted 8 months ago

“I ordered online items then go to in-store pick up at Grandville, Lowe's. But When I went to pick up the second packages of the first packages, I noticed on the second package was torn, the return shipping address was cut out a big square hole and I clearly can see my item. This was a big, horrible experience I have ever went through in my entire life for what Lowe's did. The first package, the guy asked for the phone number then I said my phone number and then he kept Repeating asking for my phone number again over and over and this was also a horrible experience. I will not be using the Online In-Store Pick-Up not ever again and they lose me as a customer. I have no Respect for those two guys.”

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Posted 8 months ago

“Lowes's has gone down hill fast. Poor quality customer service, poor associate service, extremely poor delivery service and it would seem to me they could care less. In my opinion the quality of Lowe's products has cheepened but now cost more and I believe Covid 19 has beat Lowe's to a pulp with no recovery insight. IMO Lowe's has earned a third world status with poor service and poor products. I'm a vet and shopped at lowe's for decades, but! no more! I'm done with Lowe's.”

Helpful Report

Posted 8 months ago

“Delivery they are a joke. I’m a disabled female and a mobile wheelchair. I left clearly directions for them to know which door was mine because there’s four units and everybody has different color screen doors. I didn’t get no phone call telling me that my package was out for delivery didn’t get a knock on my door. They left my package out in the open and someone took it Management was nasty Very rude I ordered my package at either one 2 AM in the morning. It said it would be delivered by 2 PM that day, but apparently they delivered Early out in the open but once again I didn’t even get what I paid for my customer service they sucked the manager like I said it was highly disrespectful. Trying to talk over me but when someone give you directions, what unit to go to is following directions I never opted out for text messages, but the manager it was a man. I don’t even recall his name, but he was very rude and arrogant, but once again that was my first time shopping with them and I’ll never shop with them again , but I’m still gonna report them to the BBB I don’t even know who was the driver that delivered I don’t know if it was Company or if it was FedEx I don’t know. I just know that somebody came and put it out in the open walked by on my street all the time Rio Avenue that’s a very busy street that people be walking on all carriers anybody else that I order from? They always knock on the door because clearly you can see is a ramp in the picture. I’m disabled in the chair so they have to knock on the door so they can give me my stuff, but this was a learning lesson just beware”

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Posted 8 months ago

“Purchased a refrigerator that I foolishly listened to appliance mangers advice. It was delivered damaged they claim unable to get another one to me for three days so again I foolishly took possession with discount. Little did I know that by accepting the discount made me unable to return the refrigerator no matter how much unknown damage existed with the operation of the appliance. I advise don’t do business with anyone that won’t stand behind the products. I doubt anyone would know to ask how noisy or if there is other damage once plugged in will you take it back, that should be a given.”

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Posted 8 months ago

“Do NOT use these people to install your door. They ruined my laundry room door and my flooring around the door then when I called them the manager of installing told me that there was nothing she could do, wouldn't even send anyone bak out here to even look at the messed up job they did. Told me if I wanted it fixed I could order a new door and a new frame and they'd come replace it!!! Then told me I had admitted on a recording line I had altered the door when I did not!! What I told her was I saw their messed up job and was going to just handle it myself but then realized BY LOOKING at it I couldn't do anything without it costing me again. I will never use these people again!!!”

Helpful Report

Posted 8 months ago

“Today I went to the Lowe’s in Auburndale Fl. @ 5:59 went to the floor and tile department and no one was there but I was able to find what I needed . Went to pay and there were no registers there. Just what I call theft machines. I do get the military discount that I do appreciate, Thank you. But a lady had to come over and scan the back of my driver licenses?? What are you looking for and what are you using the info for. I hope I will never have to do that again. I will only go back to get the bird seed that I can take to the garden shop.”

Helpful Report

Posted 8 months ago

“We paid for fencing installation on February 1, 2024 and signed the contract end of January 2024. Since then there have been 4 different contractors involved. We were given a start date of the second week of March 2024. As of may 1, 2024 we haven’t received fencing materials, fencing installation or actually been given a date that a fence will be installed. We have called the corporate customer service number, installation support, the sales person, multiple contractor companies, the store delivery dept and asked for a callback from the store manager. We haven’t received a callback from anyone that can help with cancelling our order. I did receive a simple text from the sales person saying we have to give up 20 percent for product restocking (even though we haven’t received anything). Next step is contacting an attorney and going through further social media channels if I can’t get resolution. This is not the way to treat a good customer.”

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Posted 8 months ago

“Customer service Charlotte - abermale road) was good, price point for a new glass cooktop was actually better than the one I had, delivery service was good and at a decent time. Delivery guys Riki and Rafael made sure they didn’t scratch my floors, hooked up the stove, checked for leveling, and working before leaving.”

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Posted 8 months ago

“Your store return policy is terrible and unfair. I tried to return some flooring and was turned down because it was more than 30 days.”

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Posted 8 months ago

“I am torn to leave this review because I frequent Lowe’s in Athens, GA on the regular. Today I was sent in for items I’m not familiar to but had a list AND pictures. I won’t go into great detail but suffice it to say I went to 3 different departments and received the exact same treatment. I was dismissed, pointed in a general direction to walk when asked where an item was located. Zero effort. I mean nothing. We’re in the middle of a full basement remodel and I am now considering driving to Home Depot. (Btw, trips to town are long 50+miles). A wasted trip & extremely disappointed in the lack of assistance. Even the self check out was aggravated. I did receive service @ the Pro Care desk. Kent was helpful and followed up as I was leaving. (Yea, I loaded my own ply wood, not a huge deal but I’m not in construction💪) Here’s to Kent @ Lowe’s on Lexington Rd. The rest of the team, not so much.”

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Posted 8 months ago

“don't buy appliances from lowes what a freaking joke and delivery is worse got a washer and dryer delivered and hooked up but not properly the plug on the dryer was wired wrong and the dryer vent was not even hooked up just pust through the floor the wiring being wrong fried 2 ceiling fans and a modem have been fighting with lowes in Melbourne fl. and lake nona for the last 3 weeks and it has yet to be resolved you won't believe there policy if there delivery people make a mistake like wiring the dryer plug wrong and the electrician said wow i really can't believe your house did not burn to the ground and lowes hides behind the fack the delivery people are a 3rd party company so deel with them and if you do deel with them set aside lots and lots or time didn't keep exact time on hold but approximately 30hr yes hours yes 30 and thats on hold talked to 1 person and that lasted approximately 30min so take my advice buy from a local store the a mom and pops kinda place or a store that stands behind the installation people, delivery people lowes makes it clear they don't guve a damn they want your money then by by good luck everyone who reads this and thanks hope it helped”

Helpful Report

Posted 8 months ago

Lowes is rated 1.6 based on 676 reviews