Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 778 Reviews

12 %

of reviewers recommend Lowes

Company Reviews

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Metrics

1.6

Based on 778 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kathleen Wilson

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the third time I've used Lowes installation services. Therefore I'm an idiot. All 3 of these projects (a door, dishwasher and an OTR microwave) have been a nightmare. The most recent mess occurred during installation of the OTR microwave that I purchased from Lowes. The installers (a clown show called CRST) broke my cooktop while installing the microwave. Then they left without saying anything about it. I discovered the broken cooktop after the installers had left. That was 8 weeks ago. I still don't a cooktop and am being given a royal run around. DON'T BUY FROM LOWES”

Helpful Report

Posted 1 year ago

“delivered the wrong and broken washer 11/7/23 , I rejected. Called two times reached saugst Lowes , said I need to call back Lowe’s to straighten it up for their mistake. Very bad customer service could not handle such a basic matters. Kept me waiting on hold for so long , sounds so busy , what they are busy for when unable to make a very good sales for them completed? Why America business acted this way ??why they have such communication problems between themselves and between the consumer so difficult, when in fact electronic service so handy today ? It should be just a test , takes a second to clear it out , but insists bother everybody to get on line ? Many times takes more time , longer times , and full mistakes asking you to sign in here and there , very confusing and complicated? Sell this and sell that , but all the sales only ends up being cancelled all because of all kinds of mistakes anger the consumer not to ie unable to complete a basic sales .All those internet co only try to get as many sign up , as many subscribers, but ignore the real reason of the bottom line for the business to be able to make sales as easy as possible as quickly as possible and as more efficient as possible for the business. This is not just the 1st time I have issues with Lowe’s customer service at Dadham MA . I’m no 2016 , I brought my Geo spring need repair or replacement because it’s broken , no one service me . I have to pay the guy by hours . I end up left there my tank , which supposed to under 10 year warrenty I bought from this Lowe’s in Dadham . That is about $1000 credit . I waited over an hour , plus paying the guy moving fee of $150’, pl My times, my gas I used to travel 10 miles there I no hand never hear back from any body regarding about this Geo Spring water heater. They can easily found out me because I bought it from this Lowe’s. . By the way this Geo spring is a terrible product . I bought 6 of them , 5 being replaced in less than 6 years I was on hold for connecting to the customer service of Lowe’s’ before this complaint typed out , my call just being disconnected after on hold for such long time . 10:17:am 11/7/23”

Helpful Report

Posted 1 year ago

“It is so stupid that you have 5 people standing around at the front by the office but you have to use self check out because there is not a single register open always will start to take my business to some where that still has customer service”

Helpful Report

Posted 1 year ago

“Had an installation of a expensive gate, put in with a solar powered gate opener made by ghost the installer had no experience with this particular gate opener so the wrong size battery, and solar panel were installed. I added a multiconnect so I could open and close the gate by app on my phone, which was just a plug and play into the ether port the app showed it. The battery wasn’t charging so I called the Ghost company support and they said that that a larger deep cycle marine 12 V battery need to be installed not the small battery that was installed by Lowes and probably a larger solar panel. I waited for 3 1/2 weeks for the installer to come put in a new battery and every time I contacted Davis construction company. He said he had it in his pick up truck and would stop by and put it on so I got tired of waiting and connected the battery myself which is like installing a car battery and because of this Lowes said my warranty was non-void . So I’m now having to pay another company come out and install the solar power and battery to the gate opener properly. and what really irritates me the construction company owned by Richard Davis tried to extort me in getting medical products so he could inject himself because at one point he used to own some medical spas which I refuse to do and told him that I could inject products for him and give him $100 discount you would think if Lowes had looked at my history that I have spent thousands and thousands of dollars with them all the past few years not counting the $10,000 for this gate that they would fix the problem. This is OK I will never buy another thing from Lowe’s.”

Helpful Report

Posted 1 year ago

“I bought a Frigidaire fridge from the Lowe's store in Clinton, Utah, on 10/13/23. It was delivered on 10/17, but the doors don't close. So I called Lowe's and they sent two guys here to fix it. They said that this fridge is damaged and somebody will call me about replacing it. Nobody called for a few days, so I called Lowe's. Two guys came to take the Frigidaire fridge away. I asked when I'll get my new fridge. I was told somebody will call me. Again, nobody called for a few days, so I went to the Lowe's store. A lady told me that I have to wait for a few weeks to get a new one because they don't have any in the warehouse. I told her I had no fridge at home and my food is getting bad. She said I could get another brand and they'll deliver it next day. So I choose a GE fridge. Next day, the nice lady called me a few times asking me where is the Frigidaire fridge. She thinks it's still at my home since she can't find it in the warehouse. I told her the time it was picked up from my home. On 10/26/23, she called me and said that, after a lot of work, she solved the mystery of where is the Frigidaire fridge -- it was delivered to a nearby Lowe's in Riverdale, Utah. As a result, I'll have to make a return and buy my new GE bridge. The GE bridge, however cost $50 more. I said okay and paid for the new fridge. It was delivered on 10/28 and I'm happy with it. I thought, although my food like milk went bad, I'm done with my bad experience of buying the fridge from Lowe's. However, on 10/31/23, I found that they didn't refund me the money for the Frigidaire fridge. So I went to the local Lowe's store again. They said they'll refund my money after they bring back the Frigidaire fridge from the Riverdale Lowe's. They said they'll do it tomorrow. On 11/1/23, a lady called and said they were not able to get the Frigidaire fridge from Riverdale that day and I'll have to wait for another day to get my refund. On 11/2/23, the same lady called and said the same thing and I have to wait for another day for my refund. Nobody called yesterday (11/3/23) and I thought maybe they already refund the money to my Lowe's credit card. So I logged in last night and found no refund. Now it's early morning on 11/4/23 and I can't sleep and decided to get up and write a review. I have to say that the people are nice but they just can't refund my money.”

Helpful Report

Posted 1 year ago

“I am so done with Lowes and unless something changes I’ll never shop at Lowe’s again!! On September 19 I went into the Lowe’s on boulder highway in Henderson Nevada, store number 1537, I ordered carpet with Monique and was told it would take 7 to 10 days for delivery. Well, the carpet finally arrived on October 16, almost a month after my order and it was the wrong carpet. I called Monique and informed her and she began her phone calls to find out what happened. On the 18th I called Lowe’s and spoke with a lady as Monique wasn’t in and all she could do was blame my sales person. As I explained to her once the wrong carpet showed up, it was no longer my sales persons problem but Lowes problem. I asked her to talk the manager and of course he wasn’t in. I asked her to have him call me that day, she never gave him the message!! A week later I spoke with Monique and the manager called me that day. All the calls I made to Lowe’s to Lowe’s installation all were blaming my sales person. My sales person made the order Lowe’s messed up the order and sent the wrong carpet. Here I am on October 31 still with no carpet and supposedly it will come in on November 3, this is a heck of a lot longer than 7 to 10 days for the carpet to be delivered!! My house has been torn apart since the 16th as I was ready for carpet to be installed. I paid good money for this carpet and I have waited way longer than I was supposed to , so far the only person that has reached out to me to take care of this problem has been Monique, my sales lady.”

Helpful Report

Posted 1 year ago

“I went to purchase paint for a fence in South Burlington, VT. The person who waited on me was useless. The shelves were full, but he said there weren’t any choices and that was because Biden was elected president. His argument didn’t make any sense esp. since the shelves were full. I was offended that he was blaming the president for something he had no responsibility for. I decided to go to Home Depot instead. Then I went to the lighting section, and the person there was also clueless. I will shop elsewhere in the future based on this experience.”

Helpful Report

Posted 1 year ago

“I bought a dryer. On delivery on 7/27/23, the delivery guys hooked up the dryer, but in the process took the drain hose from the washing machine out of the drain and it was laying on floor of washroom without our knowledge. We did a load of laundry and when the washing machine drained out the water, it went on the floor of washroom behind washing machine and seeped under wall and thru floor down into ceiling of living room. Water was pouring out. Damage to ceiling was extensive with sagging sheet rock and water stains. We cleaned up water on Love seat and wood floor. I went by Lowes that afternoon. Customer service desk called a store manager on radio...they said the delivery service was used and I would have to call # on my receipt, they were busy and not the stores problem. I then called Lowes from # on receipt and went thru everything that happened. They said someone would call me. I waited a couple days, no one called. I called back. Explained all over again, was told claims would call me. No one called. Finally around 2 weeks later someone called and told me where to email pictures of damage with explanation of incident. I sent the email on 8/8/23. I didn't hear anything back, so called on 8/15. Was told someone would call me back. No one did. I called again, left message. Finally on 8/31, over a month after the incident, I got an email from Spirit Logistics, the delivery company Lowe's uses. The email requested that I resubmit the claim. IT has NOW been 2 months that I have been dealing with Spirit Logistics, 3 months since delivery, and I have gotten no where to this date. No updates after continuous emails and msgs left to delivery company. Lowes is no help. I will NOT be buying from LOWES again. This has been the worst experience I have had in purchasing things. Absolutely TERRIBLE customer service when it comes to damage claims from LOWES and delivery company. Go Somewhere else to spend your money!!! Order#472180728”

Helpful Report

Posted 1 year ago

“Please do yourself a favor and DO NOT BUY ANYTHING from Lowes. I purchased a dryer from Lowes on 10/11/23. They had comparable prices to Best Buy and Home Depot but they could deliver on 10/12/23. After waiting all day with a delivery window of 1-5pm and after callling 2 times and being told there were no delays, it finally arrived at 5:18pm. The installers removed my dryer and ripped the tubing out of my wall. They brought the new dryer in and proceeded to tell me they couldn't install it since they ripped the tubing out of the wall and they are not allowed to screw anything back in. I asked how I was suppose to get it installed and they did not know and left. I called customer service and a representative would call me on Friday. I received the call and I explained the situation. They agreed to send a service man out on Saturday to fix it. I had him read the issue that the original installers had to make sure the service man could fix it. The repair man shows up at 8:00am and proceeds to tell me he can't do it either. He has know idea who I should call. I paid for installation and delivery but no one can install it? I was so upset. I called the supervisor back but they were not in on the weekend and there was no one available to talk to. I texted my friends and I did get a number of a handy man who agreed to look at it. He bought a $30 kit and had it installed in 10 minutes. I am not sure why Lowes could not have done this. I paid him for the installation and my dryer was finally working. I tried to call Lowes on Monday to have them reimburse me for the installation fee. After getting the run around for hours, I was frustrated. I sent a note to Marvin Ellison the president. His secretary did reach out but took days of follow up from my end and constant asking of where we were. I finally was reimbursed from the installation company but only received a minimal discount for all my issues. I will not even buy a nail from this company. The President of the company should know better. It was a terrible experience.”

Lowes 1 star review on 26th October 2023

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Posted 1 year ago

“We just had the worst experience at the Palm Springs Lowes. We were forced to pick up a water heater from the Victorville Calif Lowes because it wasn’t available any where else. And no one would deliver it. It turned out it wouldn’t fit - we never opened the box - we found out by measuring. We called the Victorville Lowes and we’re told we could return it to any Lowes. So we took it to the Palm Springs one. The Palm Springs Lowes refused to take it. We are canceling our account.”

Helpful Report

Posted 1 year ago

“I bought a new dishwasher last week. It was delivered Friday 10/13 around 4pm. Over the weekend I set it up, to find it would not work and was running an error code. After a bit of troubleshooting, the error code states there is an issue with the motherboard on the unit. I called lowes.com at 8:30am on Monday 10/16 to report the issue and ask to exchange the unit for one that functions. I was told I should have called during the weekend since their 48 hour policy for returns is not business hours. Now I'm being forced to wait for the manufacture to send a repair person to confirm what I've told them. It will take 3 weeks for the repair person to get here and we will most likely have to wait a few more days after that for lowes to replace the broken unit they sold me. Meanwhile, I do not have a functioning dishwasher, my kitchen is ripped apart waiting for the repair person, and I'm hand doing dishes for the next month. I was told had I called Sunday afternoon they would have had no issue replacing it, but because I waited until Monday morning they will not. Thank you for absolutely nothing lowes.com, all I asked for was you to replace the broken dishwasher you sold me....”

Helpful Report

Posted 1 year ago

“As noted before, the refrigerator came with a scratch on the side which I accepted with a 10% discount since I was told I couldn't use it while I waited for a replacement fridge. The scratch is in the side back, so, although I wasn't happy about it, I felt we could live with it. When the installer installed the dishwasher, he scratched it during the install. He apologized and said I should request a replacement since I would be seeing it every time I used it. Go ahead and use it in the meanwhile, he said. He documented it with a photo before leaving. He also installed an over-the-range microwave. I suggested moving my new range out of the way but he chose to work over it. I placed a thick towel over the stovetop to try to protect it. After he left and I removed the towel, I saw a several scratches on the stove top front. I alerted Lowes to these problems. Last Thursday, a Lowes representative arrived to check things over. (I had called and cancelled the Thursday time since we had doctor's appointments that day, but he never got the message. I went ahead and tried to I accommodate him but doing so made me run late to my appointment.) I heard nothing from Lowes on Friday. (He had said I would.) I called this morning and after 45 minutes on hold, "Joelle" in Indianapolis assured me that nothing would be done about what had occurred. I called the local store about this and spoke briefly with the appliance manager. She was to patch me through to the installation department, but the call was dropped. I have called her back twice, but the phone in appliances was not answered. Bottom line Lowes is not concerned about customer satisfaction at all! Go elsewhere to spend your big bucks on appliances! I sure wish I had!”

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Posted 1 year ago

“This company has really gone downhill over the last decade. I have been a 20 year customer and spent 10s of thousands of dollars with Lowes. I tried to buy a dishwasher and this began around 9/25, it is 10/16 and I still don't have my dishwasher and won't for another 10 days because Lowe's install contractor refuses to give customers priority service.”

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Posted 1 year ago

“Oct 15th went to Lowe’s to purchase a refrigerator. Found a salesperson told him what I was looking for. Found what I wanted, while we were talking a couple came in. Salesman told me to have a seat. What did he do, went over and took care of them. Sat there 20 minutes. I finally got up and left. As I was leaving the salesman sitting down with that couple doing business with them. I left and will never do busines with Lowe’s again. That was down right ignore and very unprofessional.”

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Posted 1 year ago

“Don't use their delivery service they never deliver correctly and jesus could not get a human being on the phone. That includes the local store or the supposed customer service line. Total absolute CRAP I hope they go under”

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Posted 1 year ago

“Buying a gas stove from this company was an endless nightmare ultimately: they talked a good game at the beginning but as time for delivery (they gave me at least six different delivery dates by the way) grew close the mix up in communications as to delivery time and then installation of the product led to literally hours on the phone. Finally after I had to act as the liaison between Lowe's the installation sub contractor since their communications is so very bad--the stove arrived via the installers. Then they walked away from the job because a connecting valve was broken and with no plan to return. As a result I am left with my old stove despite having paid for a haulaway by the installers. No one will take responsibility for this haulaway so my misery has continued. I will get it resolved (hopefully without paying an independent party to haul the old stove away) but Lowe's clearly deserves a less than 1 star in my opinion for the unconscionable hassle they have put a customer through. The prices look nice but the customer service is unspeakable.”

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Posted 1 year ago

“Terrible customer service, delivery times a joke!! Dealing with them is a FRUSTRATING experience. Do business elsewhere! Buyer be very aware!!!”

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Posted 1 year ago

“Lowes does not fulfill it's commitment to elderly couple. After ordering Countertops and Lowes comfiting to installing the sink they received from Lowes, now they are saying they cannot install it. Buyer BEWARE...regardless of how much they throw Ad Money around, they did not in this case and in many others as noted online fulfill their commitment to the customer and the service they advertise.😱 Mr Ellison still has never responded nor the Regional Manager for the store in question...perhaps Home Depot would have been the better choice!! Look on their Facebook page, - go to More and on the drop down Menu you will see Reviews...They don't Post any or have an Option to Post - Wonder Why?”

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Posted 1 year ago

“I purchased a 3000 dollar craftsmen lawnmower. Only put 35 hours of on it and the throttle broke, battery has to be jumped every time used, belt came off twice and two tires have gone flat. I called to return it and Lowes only allows returns for 30 days. Ridiculous! There should be an exception for such an expensive LEMON!”

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Posted 1 year ago

“Delivery process is extremely poor! Bought a stove in September 2023. Delivery date is February 6, 2024. Ridiculous amount of time to get stove delivered. May cancel and go with Home Depot. Not going to pay for a stove I don’t even have.”

Helpful Report

Posted 1 year ago

Lowes is rated 1.6 based on 778 reviews