Lowes Reviews

Name: Lowes
Rating: 1.57

1.6 Rating 777 Reviews

12 %

of reviewers recommend Lowes

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Metrics

1.6

Based on 777 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If you have nothing better to do than spend a few hours trying to get assistance with a major appliance purchase that within 90 days of purchase will need - repair - then 100% spend thousands of dollars with Lowes. Purchase of washer & dryer #1 - dryer immediately had mechanical issues and was scheduled for return. Purchase of washer & dryer #2 (to replace #1) - worked great for almost 90 days before washer had error codes during cycle. Whirlpool? Good luck trying to speak with a human - over an hour on hold with no assistance. Live chat - lol.... I guess they consider bot's to be "live" chat. Over two hours wasted on phone calls and chats with no (zero) assistance from Lowes or Whirlpool. Spent over $1800 on major appliance set and now will pay out of pocket for repairs while still making payments on Lowes credit card. Epic low standards in customer support. Everyone (including Phil) was so very sorry that there was nothing they could do to help. Yes, sorry is probably the best description of the service and support.”

Helpful Report

Posted 2 months ago

“We ordered a new refrigerator but on the day of delivery, the drivers refused to deliver it. Their reason was because there was snow and it was on a lawn which leads to the path to our door. They said they refuse to carry the refrigerator across the snow and even if there was no snow, they would not cross the lawn to get to the path to our house. They wouldn’t back their truck up to the path. They just didn’t want to deliver the refrigerator. Their suggestion was buy planking and lay it down for them to carry it. Why don’t THEY bring the planking? Or wait until there is no snow. We live in the Upper Hudson Valley. We aren’t the only house with snow on the ground in Winter and a grassy pathway. We live in the country. And, either way, they WON’T walk across grass. We are NOT going to pave a path in stone or concrete just for these delivery people. Customer Service was of no use to us (suggesting we wait until Spring). We moved into this house in Winter. The movers delivered BIG wooden pieces of furniture (heavier than a refrigerator) across that grassy snow covered pathway and never complained!”

Helpful Report

Posted 2 months ago

“Worst possible customer server ever in my 64yrs of living at Lowes!! I purchased a LG washer and dryer at the Lowe's store in Tuscaloosa Al on a Sunday. Trey was the salesman and assured me that a stackable kit would be delivered with my items the next day! I asked for the washer and dryer be delivered after 5pm. I got a message that it was being delivered in the morning, so I took off from work. On Monday the delivery guys show up with the items and no stackable kit. I had to go back to the store to purchase the kit (2nd trip). This was Tuesday and another day off from work and the 2nd set of delivery men show up and open the kit and there's no screws with the kit. So, then I'm told there will be 3rd set of drivers coming out Wednesday with the correct kit. We'll, they called and said there was one stop ahead of me and they'll be at my home. They never showed and just decided to drop my service call and went back to the warehouse and then home. This brings me to the 4th set of drivers on Saturday morning. I get a call from one of the managers Derrick and again I'm told that he was going to personally witness the loading of the stackable kit tonight. Then I get a call from the drivers that their outside my home, but don't have the kit. NEXT on this same day, I get a call from another manager Robert and he tells me I have to make (3rd trip myself) to Lowe's to buy another kit. After calming myself, I exchange the kit for another one and this time it had been already opened, not happening, so she brings another one out, which I have her open and hopefully it's the right kit. Because she tried to sell me a GE kit, not a LG kit. So, I just got a message that the 5th set of delivery service drivers will be out tomorrow between 3:30pm and 7:30pm. I would have had Lowe's give my money back, but I just don't want to go through the hassle of going elsewhere and waiting on someone else!! Keep in mind that I have both hips replaced and I have to make all these trips to a store that has no concept of what customer service means, the worst store ever!!”

Helpful Report

Posted 2 months ago

“I’m sorry that I’ll be taking my business elsewhere just because they will not replace a broken screwdriver. It’s the principle more than anything. A kobalt tool that is supposed to be guaranteed. Not a big deal , this is what happened to Sears. I do have 3 houses that I have to buy for, it just won’t be at Lowe’s anymore. I actually keep this screwdriver laying on a work bench to remind me not to buy anything at Lowe’s.”

Helpful Report

Posted 2 months ago

“I have been a Lowes customer for as long as I can remember. Have always enjoyed spending my money in my local community. I try to help businesses stay in my community so I shop equally between Lowes and Home Depot. So I was saddened to hear that you are canceling your DEI program. And Because of that I can no longer shop and spend my money at a company that doesn't believe in promoting equal opportunities for minorities. Was planning on spending about 10,000 just this Spring and summer. Now that money will all go to Home Depot. It's really too bad because I really enjoy shopping at Lowes but I have to feel comfortable that my money is helping to make my community better where jobs and opportunities are equal and available.”

Helpful Report

Posted 2 months ago

“I Lost hope? That's where I was after a significant financial setback due to fraud. But then I found MR BENITO GABRIEL who is a recovery agent and everything changed. He dedication and knowledge were nothing short of astounding. The team’s diligence shone through as they meticulously analyzed my case, offering regular updates that truly eased my mind. Thanks to their cutting-edge methods tailored to my unique situation, not only did I recover my lost funds, but I also turned a profit in a timely manner. If you're in need of expert financial recovery services, look no further. 𝐄𝐦𝐚𝐢𝐥 —𝐁𝐞𝐧𝐢𝐭𝐨𝐠𝐚𝐛𝐫𝐢𝐞𝐥𝟒𝟒𝟗@𝐠𝐦𝐚𝐢𝐥.𝐜𝐨𝐦 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩 —- +𝟏 (𝟓𝟎𝟓) 𝟒𝟎𝟐-𝟎𝟕𝟏𝟒”

Helpful Report

Posted 2 months ago

“My mom has three charges on her debit card that Lowe’s refuses to reimburse her since they have already been paid. We reside in Colorado. The three charges are for Lowe’s: 149 in Everett, WA 1540 in Citrus Heights, CA 1087 in Folsom, CA The Corporate gave us the phone numbers to the three stores mentioned above since my mom was requesting for the addresses of who possibly used her debit card. The store manage for #149 suggested to call the police department to file a fraud complaint. I would like to commend this manager. Her employee was saying we would need to call Synchrony Bank to report the fraud. We asked why since apparently he wasn’t listening very well. During that time she told him that she already contacted her bank and corporate. We did call our police department make the complaint. Because they’re busy with emergency calls, she gave us the police website and where to go to in order to file a fraud complaint.”

Helpful Report

Posted 2 months ago

“I was shopping for a washer dryer 3 times the washer was delivered 1 st time was the stackable washer dryer With 220 electric Cord my home is 110 2nd they un boxed the stackable The entire top was smashed in 3rd time another unit was delivered And installed the delivery driver's Didn't installed the silver dryer vent hose they used the old one And never refunded my money for the new hose and clamps They told me the credited my cc Which wasn't true For the grand finali they wrecked my wooden stairs in my home. Lowes in Flemington nj Awful 😖”

Helpful Report

Posted 2 months ago

“Went back to Lowe’s to talk with salesman, explained my minor issue with stove drawer rail not attached after they delivered and installed. Tyler Asst Manager said I’d need to purchasing another stove to fix my issue. Thanks Mike for your help!!”

Helpful Report

Posted 2 months ago

“I purchased a LG stackable washer/dryer. It was delivered and the delivery people needed to attach a longer hose to connect for the dryer vent. And then they pushed the unit in close to the wall. However, in doing that they squished the hose. And then I started getting D80 errors on the dryer which meant the dryer was not venting properly - fire hazard. I had my son pull out the unit and he found a hole in the vent. I called Lowe's who kept wanting to refer me to LG. This is an installation issue and just because I'm a few days outside of their 30 day boundary should not be upheld. Lowe's just wants to give a refund on the hose. But how am I supposed to disconnect the hose and have a new hose installed? This must be on Lowe's to correct.”

Helpful Report

Posted 2 months ago

“Terrible hiring process,nobody answers the phone intentionally drops calls when I get transfer to HR.waited 45 mins and the hiring manager went on break.came back the next week and gave me the shortest interview of my life.would not recommend them to anybody.”

Helpful Report

Posted 2 months ago

“Lowe's is the epitome of horrible customer service. Waited almost 2 months for a door and then when the door arrived they didn't bother to cover it for delivery. They initially quoted me one price to install the door, then tried to double the price. Hope I never have to utilize any of their services ever again!”

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Posted 2 months ago

“Needed romex 12-2g electrical wire. I found it but locked up in cage. I understand, people are stealing it. I contacted employee to open cage she said she would call someone, no one ever came. Went on Amazon and found the same wire cheaper and delivered to my house the next morning. Which one would you use? Da”

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Posted 2 months ago

“Why is Bruce manger of flooring. The girl order my tiles for floor I wanted extra so got 3 extra and is one short came back they show it in stock but both of them to lazy to find it or remove it from the display. Both said go to tilton because they are more organized. So what are you paying him for?”

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Posted 3 months ago

“Wanted to report on an amazing team who delivered and set up my new refrigerator in December.Manuel and Maldonado were amazing. In November I had a refrigerator delivered and the team took it back claiming that it could get through the door. The interaction left much to be desired. The refrigerator was taken back to the warehouse. I went back to the store and the representative Trinity confirmed the measurements and requested that the item be sent out with another delivery team at her suggestion .Manuel and Maldonado were very professional, knew how to retract the shipping brackets, got the refrigerator in the house and made me extremely happy. I would like the two agents to be acknowledged and appreciated by their company as well as Lowes for most outstanding customer service. Thank”

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Posted 3 months ago

“Terrible Corporate rules and regulations! I will never purchase from Lowe’s at any location. Home Depot is a better informed place to purchase your home needs !! And they don’t expect you to read a book on there credit regulations . Lowe’s go train at Home Depot !”

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Posted 3 months ago

“20 phone calls that are over an hour, does no good”

Helpful Report

Posted 3 months ago

“We had a refrigerator delivered before Christmas. When the guys got to our home to bring the fridge in, they realized it was not going to fit through the door, I told them they would probably have to remove the doors, of course they did not want to do that. They wanted to bring it through the front door, all the way through the living room. I had to move everything in my foyer (while they stood there) so that they could get it through. They were angry because once they got it in the front door, it would not go through the door to get in the kitchen so they had to remove the doors and bottom piece (I had already told them they would have to remove the doors) they finally get it in the kitchen, they call me in to look at it once it was together. I was like, well this is a nice fridge but its not mine!! They had unloaded the wrong one off the truck, it was not the one I ordered. After they get that one out and start to bring mine in, the one guy knocked over a vintage stereo speaker and splits in from top to bottom, he simply says "sorry" REALLY? They get the fridge in, they are constantly saying they thought it was going to be an early day for them.. Not my fault that they unloaded the wrong one! I have filed a claim with Lowes for the speaker but have heard NOTHING! Everytime I call, I am placed on hold then hung up on from the "claims department" DO NOT PURCHASE FROM LOWES!”

Helpful Report

Posted 3 months ago

“we bought a $200 kitchen faucet from the lowe’s on I35. when the plumber came to install it a part was missing. He said it looked like the box had been repackaged. my husband goes back to the store to exchange it. he wanted to check to make sure the part was in there. they said he had to pay for it first and then he could open it. that’s what he did. opened it in front of them and the part was missing. he went to get another one from the shelf and again he was told he couldn’t open it unless he paid for it. Stupid rule!! they had to process an exchange of the item so he could open the next box. Same thing!! part was missing. at this point my husband said forget it. he returned it and told them he was going to Home Depot. he even spoke with a manager and she told him there was nothing she could do. he said so you’re just going to sell a defective product? 3 boxes are missing the same part. she said you can always order it from Delta. Again, Stupid!! We will never go to Lowe’s again. By the way, he couldn’t find anyone around to help him with getting the faucet from the top shelves. he finally had to set off the sensor on one of the boxes and that’s how he got someone to help him. bad experience all the way around.”

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Posted 3 months ago

“Purchased a refrigerator from them...mistake..big mistake. Delivery was a nightmare, damaged my countertop bringing it into my kitchen. They claimed they couldn't hook it up because I had the wrong water valve. Had to call a plumber who said everything looked fine and he couldn't understand what their problem was. Had them return and explained what the plumber had said and they went ahead and hooked it up....???? Guess they didn't wanna work the day they first came out....I'm still shaking my head over that one. Anyway after a million phone calls or what seemed like a million and being transferred to each and every person that worked for the company, I had a claim filed for the damage and the inconvenience of multiple attempts at delivery and my out of pocket for a plumber that was never needed. Just heard yesterday by certified mail that my claim had been denied. I will never shop at Lowe's again. They are the most underhanded and horrible company I've ever had to deal with. I hope they know how much money they've lost...I'm in the process of remodeling my childhood home and they won't be seeing me or any of my contractors....their lose. Please be warned folks...please be warned.”

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Posted 3 months ago

Lowes is rated 1.6 based on 777 reviews