Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“worst experience ever of delivery drivers , they couldnt care less......avoid like the corona virus”

Helpful Report

Posted 4 years ago

“Where to begin with Hermes.. Incapable, unaccountable morons to say the least. Over the course of the last few years I have had numerous parcels 'lost in the system'. Whenever I see a seller on ebay who uses Hermes as a courier I immediately look elsewhere. As a seller myself, I made the foolish mistake of using them to deliver a parcel to Bath. This wasn't a small parcel might I add, it was a 3ft by 2ft package containing high end recording studio monitors. Without any prior knowledge of the reliability of Hermes I used them. Problem after problem ensued. Apparently it's extremely easy for a 3ft package to become 'lost in the system'. Thank god I took out insurance! It's most definitely needed with this complete turd of a company. You can see why they dont have a dedicated customer service telephone number, they'd never be allowed to leave the office.”

Helpful Report

Posted 4 years ago

“The worst company for delivery, they are never willing to help or communicate with you on updating you with your parcel, shocking team and company”

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Posted 4 years ago

“Can not get in contact and would of been quicker if I walked the 300 miles to collect my parcel . Courier super grumpy . Never use them again”

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Posted 4 years ago

“Parcel goes missing. Can not speak to a human. Awful company.”

Helpful Report

Posted 4 years ago

“I have had many bad experiences with Hermes in the past 2 months of so! First in December ordered from Boohoo, apparently they tried delivering my item 3 times. Lucky for me i have a nosy neighbour who told me the guy didnt even get out of the van!! Next time I ordered something from JD Sports, usually don't have a problem. They again apparently put a pair of trainers through my letterbox! UNLIKELY. Called JD who were so helpful and refunded me. After 7 days they called to say they had received my item back?? How if it had been delivered? So today. I treated myself to a new pair of GHD's. Realised this morning Hermes would deliver it. GREAT!! Not. I asked my partner to sit downstairs in the time period they gave me. He heard the door knock. By the time he got to the door (5 steps maybe) the guy was already putting a card in the door to say they'd missed us!!!! 5 steps it takes from our sofa to the front door”

Helpful Report

Posted 4 years ago

“Very poor customer service. I have now spoken to three agents on their web chat, each time it felt like I was lied to get me to go away. They still went ahead and delivered a package to an address I don't live at after assuring me it would only be delivered if I signed for it. Also if you try and give them feedback the online form breaks. Avoid at all costs, but it's unfortunately often not possible”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“No issues at all, tracked item to the door and delivered on the day they said they would.”

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Posted 5 years ago

“I had to click on one star, it should have been none. Driver puts a card through the letter box when everyone is at work, same as him. No details to contact, hermes are impossible to contact. Like all Internet delivery companies they are hopeless. Will we ever see our parcel, who knows!!!”

Helpful Report

Posted 5 years ago

“Absolutely dreadful service. It was originally scheduled for afternoon of 16th January but it did not arrive & at 20:56 hours I noted on the tracking that it had been delayed & rescheduled for next day 17th Jan between 9am & 11am. No sign of courier & at 11.20am the tracking showed that a delivery attempt was made at 11.20am but this is untrue as I was sitting looking out at the drive waiting for the courier at that time and I definitely did not have an attempted delivery. I had a chat with Hermes Assistant who advised that the courier was unable to gain access as he did not have an access code & do I have a buzzer !!! The property is detached in a large drive & not a flat or restricted access property - all courier had to do was drive in & ring door bell. I would have seen him had he have driven into drive as I was sitting here looking out!! I was then advised that it would be delivered on 18th. Surprise surprise - parcel delivered & just left on door step with no signature!! This is totally unacceptable as I have had to take 3 days off work waiting in for this. Avoid them if you can .”

Helpful Report

Posted 5 years ago

“I run a small ebay business and have shipped 40+ packages through Hermes using their parcel shop. At first i was a fan as the shops include everything you need to quickly ship and item. I started to notice a trend with Hermes where the item would reach the depot and not be scanned and just be left in a limbo state ( on at least 8 of them) . And i have had at least 3 cases where the packing has been ripped open and the contents stolen and still been attempted to be delivered to the customer or returned to myself. They may be the cheapest but they have clearly cut costs to be competitive including their bordering non existent customer service, Quality staffing and package management. I have been Left hundreds of pounds out of pocket and have had lasting damage to my seller rating. Avoid this courier like your livelihood depends on it because it has lost me mine.”

Helpful Report

Posted 5 years ago

“Stopped buying from QVC due to problems with Hermes. Unfortunately, I've had to order a replacement item which is under guarantee and guess what, Hermes. Delivery was to be last night between 5 and 9. At 8.45 email to say my parcel had been delivered. Not to me it hasn't. Tried to find out who has it like neighbour or where on the map. It was not completed, tried the customer care robot. Useless. Got email today at 3.30 to say again my parcel will be here between 5pm and 9pm. I'm getting excited. It's 4.30.”

Helpful Report

Posted 5 years ago

“Terrible. They lie about delivery and it's impossible to get them to help you.”

Helpful Report

Posted 5 years ago

“Online site said item delivered to letterbox, proof of delivery is a photo of the delivery card thrown into the street outside my block of flats, and no item in my letter box. Trying to get help via the Hermes website it's designed to prevent you contacting them or leaving a complaint. No help is available, it just refers you back to the false claim that the item was delivered. I've found a complaints resolve site that contacts Hermes on my behalf. It is appalling that there is not easy way to speak to a human being and resolve the problem of having a courier who thinks it's acceptable to lie about delivering to a letter box and who chucks a card in the street and clearly thinks that's OK as they've taken a photo of it as proof of delivery. Beggars belief.”

Helpful Report

Posted 5 years ago

“Used them twice in six months. Vowed I would never use them after the first time. Posted some ornaments very well packaged, fragile tape all around the box so absolutely clear that it should be handled with care. Arrived at the destination and every item was smashed to fragments. Finally got in contact with Hermes (phone number pushes you to live chat, live chat pushed me to email) and after two weeks of waiting was told I was not covered due to them being on the "excluded" list of items. I paid extra for higher level of insurance, even told them at the time what I was posting and yet had absolutely no clue that ornaments were excluded until they emailed me a 50-page document of excluded items. Second time using them after six months. Had a dog guard for a car boot to post - quality metal so no chance of damage to this one so no way they can mess up, right? Wrong, It was picked up on a Friday from my work address, and on Monday a different delivery driver arrived with my package. I said I'm the one who sent it and they wouldn't take it back and said I need to sign for it and speak to customer service. Again, phone sent me to, live chat. Took me 40 minutes to finally get customer service to accept that it wasn't delivered to the delivery address and instead had been returned. The problem we have is that we do not have a genuine competitor at the right price range since The Royal Mail price hike - both of the above would have been over £25; with Hermes? £8.60. Use at your discretion, it's cheap but you end up wasting time dealing with issues.”

Helpful Report

Posted 5 years ago

“Fraudulent Company Beware!!!!!! Returned home from work to an email this evening stating that my parcel had been delivered and signed for by household member. Now how the delivery driver has managed that is beyond miraculous, as not only have I been at work all day I also live alone. I have just used their texting robot on their website (as you cannot contact them verbally) to try and get some answers and it has actually provided me with a fraudulent signature created by God knows who. I am absolutely furious this is fraud and surley illegal.”

Helpful Report

Posted 5 years ago

“Absolutely horrendous service. Lied about attempting delivery, then attempted delivery when I was at work twice, meaning the 3rd and final attempt was not fulfilled and I now don't know the fate of my parcel. Couldn't talk to a real person despite all my efforts. Chatbot, email and phone all useless.”

Helpful Report

Posted 5 years ago

“Every single time I expect courier to be with my parcel, there is some issue with it. Usually there is some like 'nobody was home' even though I have been waiting home all day. This is the worst delivery service ever.”

Helpful Report

Posted 5 years ago

“They lost 2 of my parcels with a total value of £85 and after 2 months I'm still waiting for a claim form. When trying to get compensation you just end up in a continual loop of asking for the form and hermes asking for your email address so they can send you the form, even though they're sending emails to your email address already. It's criminal. The telephone support asks you to use the live chat function and then hangs up on you. The live chat is an AI bot repeating itself constantly, whilst not actually answering your questions or offering any form of solution. I've sent 20 emails asking for a claim form and have received the same response from hermes. It's almost as if they want you to give up in frustration so they don't have to reimburse you for the parcels they've lost. In summary, the worst service I have ever received. They truly are dreadful and don't deserve to be trading.”

Helpful Report

Posted 5 years ago

Myhermes is rated 1.2 based on 7,029 reviews