Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel not delivered and progress not updated. Had to call company I ordered from. Pretty unreliable recently”

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Posted 3 years ago

“Package unwrapped and re-sealed. Contents stolen. Replaced with shoes. You will be reported to the Police. Funny how you can’t Google review anymore for Hermes! I wonder why!!”

Myhermes 1 star review on 15th November 2021

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Posted 3 years ago

“Without update even 10days supposed delivery date, never comes, no customer contact phone numbers, avoid it.”

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Posted 3 years ago

“BE EXTREMELY AWARE that your items can get stolen while in Hermes care. If you report it or complain, they just brush you off, with non-sense standard replies such as "sorry your item was damaged" or "box was open". I my case my box was carefully opened, my laptop was stolen from inside and replaced with pair of shoes, taped up and delivered. My complaint to Hermes was a waste of time. Through their inaction, they encourage thieves to steal your goods, knowing well, Hermes won't do a thing.”

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Posted 3 years ago

“Ordered something for my disabled father, hasn't arrived a week later. Said they had tried to deliver twice but I was at my father's address on both occasions as I'm his carer. No doorbell rung or door knocked. Can't get hold of anyone at Hermes, digital assistant, Holly is absolute rubbish. My usual Hermes driver who delivers to my house is great, guy called Trevor but 3 miles up the road to my parents and a different driver and diabolical.”

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Posted 3 years ago

“I made an order on the 3/11/21. Next day delivery. Hermes didn’t bother to collect it. And at the last minute I received a message stating there was a delay. I won’t see that. If so it will be the usual dump and run. Safe place option is pointless and the digital chat is useless. They block the resolver platform with a false customer contact option/link. It’s a Hermes lucky dip really. I do not understand how this company is allowed to operate.”

Myhermes 1 star review on 14th November 2021

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Posted 3 years ago

“So an ebay seller has trying to send me an item using their fictional Collections. Like me, they have discovered they never come and you have to take it to them. Waiting weeks. Then I get a notification saying they tried to deliver but someone was in all day and we have a Ring doorbell: saw nothing! Literally no way to contact customer service.”

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Posted 3 years ago

“Hermes is the absolute worst of the lot. I've never had a parcel delivered by Hermes without a hassle – and several haven't been delivered at all. Just to begin with, there are no options to rearrange another day for delivery so we're at the mercy of random materialisations. Then it gets sent back to the seller after 3 'tries'. FFS. Meanwhile, the humble Post Office & Royal Mail will hold something for three weeks, and also allow customers to book a new delivery date. Due to these difficulties, I then decided to select the option for delivery at a local shop that's open 7am to 11pm, seven days a week – but Hermes couldn't even manage that. This was sent back after 3 'tries' at the shop. And today I had an email notification that my parcel had been delivered through my letterbox, while I was at home waiting for the delivery. No sign of anything through the door, and I checked on both sides of it. The alleged proof was a blurry photo that looked like nothing in particular. The door number was not visible, neither was the door! It's reached the point where I will simply not deal with companies using Hermes – and I let them know about it.”

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Posted 3 years ago

“I am now missing two delivery from hermes . One from last year December 2020 and the other last month October.I am so frustrated as getting hold of customer service is a nightmare. I made an order through asos. Hermes delivery is supposing to deliver my goods,but I have received nothing. Nearly £100 pounds I have spent with asos and up till now ,I haven't received any of the items I bought.”

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Posted 3 years ago

“Non-existent customer service The customer service for this company is non-existent. I bought an item on Sunday afternoon with next day delivery. Hermes acknowledged they had the parcel on Monday. Late Monday night they then notify me its going to be a day late - that is fine. It does not arrive on Tuesday, and I receive no update. I had the shipper open a ticket on Wednesday with Hermes which Hermes then said it can take 3 to 5 working days to address the ticket. I have since tried Hermes robot messenger which just gives me the most recent update of '24 hours late' which was received on Monday. Now we are on Friday, and I've attempted to call Hermes help line where you are meant to be able to speak with an actual person. When I tell the automated message my tracking number it refuses to understand me saying the number 'zero' and over and again says did you say the letter 'o'. None of their social media platforms offer a way to message them directly. I don't understand how this company is still operating. I ordered shoes on Sunday to be delivered Monday for a work trip the following Monday. I will now need to find a different set of shoes over the weekend as I have absolutely zero update on my current package. I have only ever had appalling service with Hermes and the icing on the cake is zero customer service. I will be notifying House of Fraser that they should consider changing their delivery company and will opt for an alternative courier every time its possible. I look forward to Hermes ignoring this message as well as apparently they have zero employees.”

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Posted 3 years ago

“Worst delivery company still waiting for delivery days after delivery date says on tracking late delivery due to bad weather.”

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Posted 3 years ago

“Possibly the worst parcel company in the UK which has no customer service you could talk to. Marked my parcel as delivered without any proof. Emailed one day its sorted it happened by mistake I was told yesterday my parcel found and will be delivered with in 48hrs now got an email saying need another 48hrs to investigate it no phone number to speak to anyone. Number given is automated asks you for tracing number and thats it. These clowns hide behind these automated phones. Is there any possibility these online companies could use better parcel service instead of these clowns”

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Posted 3 years ago

“Absolutely ridiculous!!! Deliver the item to the incorrect addresses all the time or leave them by our gate so someone will steal them!”

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Posted 3 years ago

“Paid for item to be collected from my home only the driver will not come through our gate to collect the parcel because she is scared of dogs. When she delivers items she either leaves them by the gate to be stolen or launches them over the gate. My Hermes state “contact our customer service, were here to help” there’s a good case for trading standards to look into them as you can not contact a person to discuss your issue without great effort and hours wasted. Awful customer service.”

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Posted 3 years ago

“I'd love to leave a 0 star review if I could. Worst delivery service on the planet, twice I've gotten something delivered through them and twice it was left out in the street.”

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Posted 3 years ago

“Orders not arriving in time or at all , very bad service”

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Posted 3 years ago

“Used a locker. Parcel lost. How is that possible. But worse still. No compensation because I couldn’t produce the receipts. Who keeps receipts for presents you are sending and happy with. Hermes has treated me like dirt and a liar. Why would I pay £4.04 to send an empty parcel to a child. ? Am so angry. Will never use them again. And will not keep quiet about my bad experience.”

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Posted 3 years ago

“Been waiting over 2weeks for my parcel would not recommend”

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Posted 3 years ago

“Hermes left message on my delivery-major event slowing us down, we will deliver your parcel the next working day. The next 2 working days have passed and still no update on my delivery. I can’t contact Hermes aswell, just chat with a robot which is not helpful at all”

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Posted 3 years ago

“They said my parcel had been delivered to my house, they sent me a pic to prove it, this was not my house. Now you are blaming the company who sent the parcel. Not just useless drivers but illiterate. Lying. Covering their backs. Trash”

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Posted 3 years ago

Myhermes is rated 1.2 based on 7,029 reviews