Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stated delivery time as 5-7pm, then next day 3-5pm. Both would of been suitable if they actually bothered to adhere to these, both times family members have been at the address by 12midday and both times delivery had already occurred. Conveniently doesn't get updated on the online tracking until 15 minutes before the end of the delivery slot. Who knows if / when I will ever receive parcel. Phone lines are down, no online live chat, awful customer service!”

Helpful Report

Posted 4 years ago

“Same as everyone else! They said, we tried to deliver twice (no you didn't as someone is always in, not to mention the absence of a calling card). Still waiting on delivery. Holly the bot is pants with very few options though it takes your email address but does absolutely nothing with it, AND on the left of this page they have the nerve to put 'email' as a communication channel. I tried email but got a bot response telling me it was not in use anymore. How do you communicate with them if you are hard of hearing like myself? Answer: you don't. If I could only award them NO STARS.....”

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Posted 4 years ago

“Single worst company I have ever come across. I will cancel any order with any retailer I use if I know they use these clowns. If they aren't delivering to the wrong address they are just flat out stealing your items. Both of which have happened to me. And try contacting them? No chance. Absolute scam of a company.”

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Posted 4 years ago

“No contact, chat, response available. Parcel shop on website no longer an agent, damage lost claim come back with repeated enquiry. Worst company to dealt with.”

Helpful Report

Posted 4 years ago

“Almost exactly the same as others posting on here. Promised delivery didn’t deliver then sent an email saying they had tried to deliver but no one was home, I have CCTV that confirms that is a total lie. The tracking information is telling me the parcel will be delivered the next day 4days later I’m still waiting. Why do companies still use Hermes when it reflects so badly on there business?”

Helpful Report

Posted 4 years ago

“Abysmal service Abysmal service! Arranged to pick up a parcel of an eBay purchase. Didn’t happen. Found out through the tracking number they had trouble finding the property. Filled in full details of how to find the property. No collection. Spoke (eventually!) to customer service. Collection allocated to the wrong courier who didn’t know the area. Customer service couldn’t raise either the right courier or the area manager! Confirmed collection details in the system. Internal email sent to area manager with promise that I would get a call within 24 hours. 72 hours later, spoke again to customer service. Formal complaint lodged with them (I’ll let my manager know is all customer service can do apparently!). Confirmed another internal email sent to area manager. Still no response either to complaint or to tracking number that STILL says they need additional information. So the parcel should have been picked up 11 - yes 11 - days ago and it’s not yet been collected. The worst courier service I have ever had!”

Helpful Report

Posted 4 years ago

“Got a text at 8:20pm to say my parcel would be delivered between 7pm and 9pm, it never arrived, got a text at 9:20 saying it had just been delivered, it hadn’t. Tried to get in touch with hermes but could only speak to that robot managed to send a message through it and got a very unhelpful reply 10 days later (see photo) which I can’t reply to 🙄 the seller did replace it (although it was too late for my holiday) don’t know if they will put a claim in but that’s beside the point a parcels gone missing and they couldn’t care less.”

Myhermes 1 star review on 7th September 2020

Helpful Report

Posted 4 years ago

“They didn’t deliver and lied that they had tried and I was out. This has happened on numerous occasions”

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Posted 4 years ago

“Always problems with myhermes. Package being damaged or lies saying package been delivered. This company has been like this for years retailers should stop using them, it makes your business look bad. I try to not order from company that use this delivery company but sometimes I don’t realise it would be them and then there’s always a problem. I never really write reviews but they are so bad that I just have too also because there is no way of contacting the company to track my item you only can talk to there computerise Holly but it just keeps telling u the same false information without putting u though to someone and it dose not create an investigation of where your item is, so it’s a dead end. This time I usually buy lots of things from Holland and Barrett but I decided to order my stuff to be delivered because I’m alway 9 months pregnant and didn’t want to go to the shop I even payed extra for early delivery but then was sent a text of lies saying my item was delivered but was not. Never ordering for Holland and barrett and and not even sure I want to go to there stores anymore. There’s some independent health food stores near me might try them soon.”

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Posted 4 years ago

“Delivery man didn’t attempt to knock or ring. Just posted the “sorry I missed you” card and drove off.”

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Posted 4 years ago

“A massive steaming pile of s**t! 💩 👎 I've been waiting over 1 month and 13 missed collections so far!, to collect a item so I can return it. lie after lie as to the reason for not collecting. Also I've never had a parcel deliver to my front door. Always left on top of the wall by my gate for anyone to help themselves to. And they have on a few occasions. But because they have trackers in their vehicles that shows them outside my property I've paid for items that I have never received. Even when ive given instructions not to leave on wall but to drop over the gave... They don't!!! They just don't care.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Huge disappointment, failure mixed with more failure. I had experienced twice already how untrustworthy their service is. Once i almost lost over 1000 Eur on a shipment, which they did not even see in their system the second time i lost 60euro on package where they supposedly did not find the address and company name, where it is written in people sized letters on the wall above the door. So thank you HERMES for making my life harder and harder. In the End, they did not find the package for 2 weeks and then somebody verified the transport without any signs or anything that somebody received it.”

Helpful Report

Posted 4 years ago

“Paid supplier for express delivery but after 2 days no delivery, supplier refunded the shipping cost stating the service was 'SLOW'. This is the second time dealing with Hermes, in the first instance they lost the parcel and supplier had to send a replacement. DO NOT buy from a supplier if they use Hermes.”

Helpful Report

Posted 4 years ago

“for 10 days I've been waiting for my order to arrive even though I paid 8 pounds for the transport and it didn't arrive, I can't find anyone, no one helps me, a 10 kg package simply disappeared without anyone announcing anything even though I had to to reach the order in 48 hours, no one will contact me, although I left mail and messages on chat. a 10 kg package can't disappear unless someone from their company stole it because it was a pretty expensive product and they saw it for sure. I'm totally disappointed because I needed my newborn baby and they just don't care. I will never work with them again or recommend anyone to do it. BEWARE OF HERMES COMPANY.”

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Posted 4 years ago

“Quick and good service”

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Posted 4 years ago

“Hermes gonna drive me potty! They have admitted that they lost my parcel which I posted on 20th July I submitted a claim on 11th August only to be told today that they had indeed paid my claim....on the day I posted the parcel 20th July!! If it wasn’t so annoying fighting for my money it would indeed be funny...they don’t know what they’re doing and I shall NEVER EVER use Hermes again!!!!”

Helpful Report

Posted 4 years ago

“Was given 2 excuses as to why they didn’t deliver my parcel first was problem with access absolute rubbish then said I wasn’t in how would they know if there was a problem with access. Next day got notification saying successful delivery yeah to the wrong address a mile away. Absolutely diabolical service”

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Posted 4 years ago

“Great collection service by excellent courier,tracking info is slow but generally accurate BUT not on day of delivery. So far deliveries have been prompt with no reported damage (I do pack well). The current issue I have is with their new website--problem logging on,locate parcels in transit etc--it has a 'classic' option which works well WHEN you can locate it--even sending a parcel is now a chore and the new labels are very poor (no returns label?). Sort these points out and I'll give Hermes 5 stars!!”

Helpful Report

Posted 4 years ago

“Just confirming what everyone else says. I had advice would be delivered yesterday, altered three times, then said no one in when they tried - a lie as I was a few feet from the door and also no card left. Any of the other carriers are reliable and never an issue but they charge more as they actually provide a service. Hermes should be hounded out of business. It is not the fault of the drivers who are self employed and given an impossible workload it is the fault of the greedy Barclay brothers who own the firm.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews