Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

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Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

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Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Late deliveries! GOODS DESPATCHED AWEEK AGO. Two days running have bean given 4 hour slot for delivery. Still not arrived despite having waited in for the 2 four hour periods. Say they will email again tomorrow but are not promising delivery TOMORROW. DO NOT USE UNDER ANY CIRCUMSTANCES. CANNOT CONTACT THEM DIRECTLY BY PHONE OR EMAIL. WOULD GIVE THEM MINUS 100 stars if possible.”

Helpful Report

Posted 4 years ago

“Left my parcel at the entrance of a block of flats... after 3 attempts! Baring in mind there are 11 flats in this building. I waited in to hear the doorbell (for no reason) and just decided to go & look for it. This is the 3rd attempt they have made, which is good of them in that sense, but this was only due to them only getting the wrong arrangement time (as contacted personally). Before receiving my item, the courier & I had texted back and fourth but the messages became rude and unclear. I suggested collecting it from them because she told me she had it on her, I replied saying I was confused. She said the best times for her was when her son had woken up. It was hard to understand that this was coming from the actual courier. Terrible communication and overall very strange! Will definitely be actively avoiding items delivered by Hermes.”

Helpful Report

Posted 4 years ago

“Hermes gets a lot of bad press, but then so do other similar services. I can only speak as I find in that our local Hermes delivery guy is great. Always has a smile, gets things done without rushing about or being curt or impolite and it is a pleasure to have him bring your parcels.”

Helpful Report

Posted 4 years ago

“Why ask for a safe place to leave the package and then still leave it on the doorstep. I only asked them to put it in the garage as they never ring the bell.”

Helpful Report

Posted 4 years ago

“Hermes are cheap for a reason - they 'employ' individuals who work out of the back of an old Astra... ...regretably their literacy skills are insufficient, such that they cannot read the delivery details. This is particularly bad on weekends. I have encountered problems with Hermes' 'couriers' on six occasions now. Hermes have no real customer service. Their livechat isn't - it is automated and incapable of responses to courier problems. THeir phoneline is also automated... ...and useless. Firms use Hermes because they're cheap - if they began to recognise that Hermes' appalling service reflects upon them, they would use other reputable firms, and perhaps Hermes' standards would improve. AVOID!!!”

Helpful Report

Posted 4 years ago

“Package due to be delivered by Hermes last Thursday still not here. They say they tried to deliver it but I have proof they didn't. can't get to speak to anyone - they use automated on line chat and phone systems so they don't have to deal with problems. Dreadful service Avoid”

Helpful Report

Posted 4 years ago

“Terrible service. Failed to deliver my parcel. My customer took legal action against me. Impossible to contact them. No idea what happened to my parcel. They claim to have a 'Customer Service' phone number which is just an automated tracking service that tells you nothing. Completely impossible to get any customer service. AVOID!”

Helpful Report

Posted 4 years ago

“Avoid. Avoid. Avoid.”

Helpful Report

Posted 4 years ago

“Been waiting 3 days for a parcel being told it would arrive Friday then Saturday and again Sunday it's now Monday why do you keep giving me time and dates still waiting”

Helpful Report

Posted 4 years ago

“Would give them a minus rating if I could. Watched Hermes arrive outside my flat. they didn't attempt to press my buzzer (I'd given them the flat no. as well as my mobile phone no.) Actually watched them chuck my parcel at the communal front door and drive off!! I live on one of the busiest roads in Edinburgh and if I hadn't been looking out, somebody could have helped themselves to an early Xmas present. Hermes, you really need to get your act together!! Decidedly unimpressed and will not purchase from anyone who Uses Hermes as their courier in future.”

Helpful Report

Posted 4 years ago

“Left a package out side of my house not in a safe space, told amazon they've pick up a return and haven't, useless”

Helpful Report

Posted 4 years ago

“Was told my parcel was delivered. Posted through my letterbox. I don't have a letterbox as this is a glass door. The previous delivery from them was also said to have been delivered but eventually after much chasing around was told they had lost it. How can it be delivered and lost at the same time”

Helpful Report

Posted 4 years ago

“Absolutely useless! How difficult it is to deliver the parcel in the right place? I don't know who received my parcel and they say that they delivered to the right address. Not impressed”

Helpful Report

Posted 4 years ago

“Useless, useless and useless. How come royal mail, parcelforce, DPD, yodel, FedEx to name but a few can deliver to my house, but I NEVER receive parcels being delivered by Hermes they are always returned to sender. Have tried contacting customer service that's a joke. I have just had 8 parcels being delivered by Hermes returned to sender, but managed to receive 6 six other via other couriers. ??????”

Helpful Report

Posted 4 years ago

“Useless company,same as Superdrug.I was waiting my order Yesterday,first they said 12-14pm,after that 14-16pm...today sunday...I haven’t received anything”

Helpful Report

Posted 4 years ago

“Bloody awful, customer services are a joke, won't waste anymore of my time with them.”

Helpful Report

Posted 4 years ago

“I have been having several parcels handled by Hermes recently and more the half faced delivery issues: sometimes the driver was not able to deliver the parcel, sometimes it was stated that the driver could not find me at home despite me being at home all day and, worst of all, sometimes the parcel was marked as delivered but it simply never arrived!”

Helpful Report

Posted 4 years ago

“This company is absolutely incompetent. Save yourself the hassle and do not use these guys. You are better off renting a car and driving you package to its destination.”

Helpful Report

Posted 4 years ago

“Paid for next day delivery to arrive 21/11/2020 to arrive before 19:00 Parcel was sent to Hermes, Gloucester, they did not deliver, no communication..No one answers the phone ..Worst courier service and would not recommend. Wasted day waiting for them arrive , very unprofessional, no idea when or if I will get my delivery . I would give no * if option was available . DO NOT USE HERMES!!”

Helpful Report

Posted 4 years ago

“I've never been so angry in my entire life! These clowns have "lost" yet another parcel of mine (an expensive MONSOON dress), that's the second this month! Over the last year these incompetent fools have lost four parcels of mine, and it's ALWAYS expensive items! I wish someone would put them out of business..... they're the most aggravating bunch of cowboys I've ever encountered! A very shoddy outfit indeed!”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews