Myhermes Reviews

Name: Myhermes
Rating: 1.19

1.2 Rating 7,029 Reviews

4 %

of reviewers recommend Myhermes

Company Reviews

Questions

Metrics

1.2

Based on 7,029 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 9%
Accurate And Undamaged Orders	Greater than 67%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Avg Email Response Time	2 minutes
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Capitol House Capitol Park Morley, Leeds United Kingdom
LS27 0WH

Write Your review

Tell us how Myhermes made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Myhermes 1 star review on 3rd January 2025

316

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Hermes courier collected the parcel (my son's bike, sold for £170 via ebay) while I was busy, and chose to mark it as uncollected. I was able to get a note to them, via the local myHermes parcelshop, to let them know I had video footage of them collecting it, and it then appeared on tracking, having been scanned at the local hub, a day later. The parcel was never delivered, leaving the buyer without a Christmas present for her son. myHermes refused compensation, because I bought the service through a "reseller" (Parcel2Go - a booking agent - which I used as myHermes do not offer their "Light & Large" service any other way). After 7 months of chasing this, reporting the theft to the police, speaking to 20+ employees about it (who all promised to sort it), I still have no bike, no compensation, no apology, no refund. I'll be interested to see if this review stays up on this site. The 2 minutes Avg Email Response Time I see on the left of my screen does not seem plausible. Their system is set up to confound the customer. Expect 2-3 days before you get a response to a query, which will be a dismissal in poor English, from an operator who has not had time to read your complaint before closing the case.”

Helpful Report

Posted 4 years ago

“They did not deliver”

Helpful Report

Posted 4 years ago

“Paid for next day delivery and waited 3 weeks for delivery. Currently waiting on a 48 hours delivery that was posted last week. App gives you no information, you cant call a numner to speak to anyone, just robo chat on website and limited voice calling robot.”

Helpful Report

Posted 4 years ago

“Parcels are dumped outside buildings, late and packages delivered by Hermes get stolen due to poor service. No support given just asked to contact company where items are purchased . Companies if you want to loose money do not use.”

Helpful Report

Posted 4 years ago

“Disgraceful company with equally awful customer services . Parcel missing , they take no responsibility saying it was signed for but no proof to send to us . Supplier not interested as My Hermes say signed for . Would not recommend and advise others not to .trust this company .”

Helpful Report

Posted 4 years ago

“According to Hermes tracking, the Delivery driver Attempted to deliver my parcel on Sunday evening but was unable to find the property. Hard to believe when flat 7, number 21 is a big old school! You can’t miss it. Well it’s 5 days later and I don’t have a clue where my parcel is. There’s been no reattempt at delivery. The tracking page still says the same rubbish. I don’t know why companies continue to use Hermes when they are so incompetent. Charge a bit more for delivery and use a company that is competent and will get your goods to your customers on time!!! Now to find out where my parcel even is!!!!”

Helpful Report

Posted 4 years ago

“Ny parcel was provided for return with Hermes on 2.06.2020 to the supplier, today is 16.07.2020 no money back I don't know where the parcels are, the tracking number is invalid it's awful, I'm sorry I trusted this company”

Helpful Report

Posted 4 years ago

“My parcel has been left on the doorstep for days. No one has been to collect it yet they are saying attempts have been made! Well I’ve been in all day every day and no attempts have been made. Disgusted with this service!”

Helpful Report

Posted 4 years ago

“For the third and final occasion my collection was not made. The company courier has lied once and said he called, lost my package when returned an item and cancelled the last collection saying it was no longer required despite never speaking to me about it. Repeated discussion with customer service is useless. They are useless. DONT USE this company. I certainly will never use them again. Nor will my company, my family nor anyone else with sense. COVID has certainly shown who Does what they promise. Hermes DONT. Don’t say you weren’t warned!”

Helpful Report

Posted 4 years ago

“Never on time or handled with care”

Helpful Report

Posted 4 years ago

“Please note - I'f I could leave a review with no stars, THAT would still be too much! This was the first time of using HERMES UK and I have to say the process of completing the order to deliver a package to London was smooth. No issues there. I dropped off the package at a Hermes drop-off point and that is when things took a turn for the worst! That was Monday 15th June 2020. I paid for next day delivery. On Tuesday, the recipient was in ready and waiting to collect. The Hermes system then updated the tracking to advise there had been a delay. The next update was Friday 19th June 20. There was a note that the parcel was being returned to me as the recipient had refused delivery. On contacting the recipient, I was advised that they had no delivery and would have not refused it had it been brought to them at the designated address. I sent a message to Hermes, asking what went wrong. I received the following message, "I am so sorry that there’s been a delay to your delivery and I apologize for delay in response. I've checked and can see that the parcel was refused by someone at the delivery address and the parcel is currently on it’s way to the sender. If this is not the case please accept my apology on the behalf of the courier." So either it had been refused or not! Anyway it is now Wednesday 24th June and the last update was the package was out for delivery with a courier on Monday 22nd June ONLY to be updated for Delivery on Tuesday 23rd. On Tuesday I checked the tracking and late on there was an update to advise at 17:49hrs, "We're sorry your parcel has been delayed, we'll have it on the move in the next 24 hours" Well it is now 19:22hrs on Wednesday 24th June and still no change to the delivery status and still no delivery today! It is now 10 days later and I am at a loss as to when I will receive my parcel back. This is my first time using HERMES UK and I have to say the First Impression is really POOR! I will have no hesitation to advise friends and family and my work place NEVER to use HERMES UK and will be sharing this on social media to highlight the BAD SERVICE, in the hope that others think twice about using the service or LACK OF SERVICE as the case may be. ************************UPDATE************************** So at the time of adding this update, my parcel has now been confirmed by HERMES as being lost in their system, and they can not locate it. That appears to be the end of the matter from them. I can only assume that the courier didn't make any attempt to deliver the package as the recipient was waiting all day for the next day delivery and no one arrived and no card was left. HERMES system was updated to confirm recipient refused the parcel, (Not true). The parcel was last scanned on the way back to me after allegedly being sent to a wrong depot, on 26th June 20. And NOW HERMES confirm the parcel is not able to be located!!! So not only does their courier appear to be dishonest, but so does the whole organisation. My parcel has no doubt been stolen! I WOULD STEAR CLEAR OF THESE COWBOYS! *****************************************************************”

Helpful Report

Posted 4 years ago

“Trying to give no stars. Tracked my package to pickup point. Tracking said delivered at 12.05am. DID NOT HAPPEN. Shop shut at 7.00pm, yet they deliver at midnight. Do not use this company or any retailer that does.”

Helpful Report

Posted 4 years ago

“2 parcels sent, 2 parcels missing. Refused the complaints procedure. Ignored my requests to speak with a manager. Never again. They took my parcel and my money twice and never delivered. Cowboys.”

Helpful Report

Posted 4 years ago

“why this joke of a company still functioning is beyond me like seriously, I have always had bad experience with this courier or whatever the f@*k they called themselves. Hermes or herpes you need to avoid them at all cost and avoid any company using them. No customer Service, no human to talk to and email is even worst!!!!!. They will steal your item and claim its lost and refuse to refund you, how can three parcels be lost in the space of one week. Don't even get me started with the rubbish bot holly that just keeps going round and round in circle and never direct you to a human agent if they even exist. Avoid this company like a plaque!!!!!!!!!”

Helpful Report

Posted 4 years ago

“The delivery driver threw the parcel through an open window causing damage to my product. He didn't even knock on the door or do the door bell. Everyone was at home too. Caught on CCTV. How lazy can your staff get. What the hell is Holly, totally waste of time. I know i'll never use Hermes again. Thats twice they have damaged my goods by throwing them.”

Myhermes 1 star review on 14th July 2020

Helpful Report

Posted 4 years ago

“Driver lied and didn't deliver my parcel I'm trying to make a complaint”

Helpful Report

Posted 4 years ago

“Hermes emailed Friday 10th and I used link to divert parcel to neighbour. Received proof of delivery email Sunday 12th clearly showing parcels on ground outside my door, luckily I could call neighbour who took them in for me. So much for German efficiency, they're pathetic.”

Helpful Report

Posted 4 years ago

“Worst courier ever!!!! Last 12 deliveries with them, 3 of them never been delivered, 2 were damaged and 5 been left in someone else front yard without leaving any card or even getting close to the door of my shop, FORGED SIGNATURES !!!!! (Before all of this corona virus) and now says signed by business when the business closes at 17:30 and they say delivered at 18:59. Try calling another waste of time, does anyone work in this place or its just another imaginary company!!! For now one everything that's coming with hermes i refuse, dont care anymore i will do everything in my power to stop sellers from using this company. 0622683563227310 my last tracking number to LE101QD another 500£ in bin, seller says its been deliverd, courier says its been delivered, cctv shows driver that didn't even got out of the van and i'm the one loosing?????? No one takes any responsibility for this!!!!????”

Helpful Report

Posted 4 years ago

“Horrendous company. Two deliveries in the past few weeks: 1. Rude driver leaned on the buzzer to my flat repeatedly and then threw the package into the shared lobby of my building. 2. Website states that the package was delivered. I was home all day and the buzzer did not go off. There isn't a photo of the delivery, the map is not loading to show where it was left, and I've searched the building and it is not here. I will make an effort not to order from companies that use Hermes in the future - they are awful.”

Helpful Report

Posted 4 years ago

“We live on 1st floor in flats building... normal situation is when we receiving message that parcel was delivered and parcel is nowhere around. They ask as to walk around block to see after that. DEFINETELLY I DO NOT RECOMMEND NOONE TO USE HERMES SERVICES !!!!!!!! On the site I want to mention that I absolutelly do not care about Hermes response like: "thank you for your opinion, we really sorry.... bla bla"... they put resposinbility on customers who PAID for delivery to looking for my property because they can't deliver it properly.”

Helpful Report

Posted 4 years ago

Myhermes is rated 1.2 based on 7,029 reviews