“The worst customer service ever !! They have blocked my online banking and now not answering me. Visited the branch too but not helpful. I have been them for 20 years but now I am going to switch bank.”
“i open an account with natwest,i put around 1k,few days later they just locked up my account with my money inside,this has happened 6 agoust 2021,on the branch i found a very rude guy that not help me,and another one very kind,but i'm still waiting for my money....”
“Have tried to get online with them since 2016. On 1 Jul 21, I had a second go. It has been an epic journey since then. Forms sent, many letters, and huge numbers of emails, misdirected letters, and endless phone calls. Finally, 2.5 months later, I get an activation code. That doesn't work. It seems they have incorrectly noted my mobile number. Looks like I have to restart the whole journey. I am in Saudi. All formal communications via DHL (expensive!!). No customer service over the weekend. No access to my money and am living off the plastic. To call this a nightmare experience is understating it!”
“I personally received excellent service from natwest in Romsey talk about going the extra mile ..Today I received the same in my local branch in Penarth could not of asked for more .nothing was to much trouble 10 out of 10 shame I never got the name to highlight them”
“NatWest is rubbish l bought 3 pks of slimjoy l used the 30 day refund claim it's lies they didn't answer my 4 emails l filled in a NatWest claim form they replied saying we won't help you because you've had previous refunds l didn't know their was a limit on claiming your money back l don't recommend NatWest it says NatWest is 77th in the best banks that's a bad percent age it shows how awful they are refusing to help a pensioner l didn't get a refund”
“Don't know who the people are behind their 'My Business Profile', but they are totally inept!! Must have phoned them over 30 times in connection with their requests. Different person every time I call. No-one deals with the information you send them, just keep getting weekly reminder letters saying they will restrict account. Covid is just an excuse for their extremely poor service!! Pull your finger out Nat West and employ people who are doing their job properly!!”
“Horrible customer service! Natwest bank lost my check and instead of finding out what happened they requested to ask for another check. Customer service representatives lie on a phone that they make notes under your account, when you call an hour later there are no notes.. In a request to speak with manager, customer representatives reply all managers are busy someone calls you back and noone calls you ever! Strongly upset that Natwest bank treats clients in such unprofessional negligent way”
“Customer service is rubbish! I’ll advised on a Credit Card was meant to be 0% turned out to be a lie!!!! Hacked into and deleted the said account which is a crime and illegal. Harassment and spreading my details to all and sundry so have had to block my phone!!!! The NatWest is putting my safety at risk and feel vey threatened!!!!! They just don’t appear to deal with complaints even after 5-6 years they have not had the decency to admit their mistake and have certainly not deducted any monies paid. Really angry!!! Sick of their attitude. Wouldn’t advise anyone to Bank with them and the sooner they are closed the better. The staff are useless!!???”
“The CTF managed by Natwest doesn't want to give our money back after holding for 18 years. Now my child is 18 years old and for more than 3 months I have been trying to get our hard earned money back but they are not willing to return the money. Today I was holding the phone for 1 hr 32 mins and 54 secs and then got fed up and disconnected. Their online portal doesnt work. So we don't know what is the balance in the account and how do we get back. There are lots of people having a similar review on Review Centte. Natwest has to somehow sort this problem out without any delay as we need our money back straightaway.
I complained to Natwest and gave all the details as required by them. Yesterday after checking with them about the status of my complaint. They said they have deleted it from their system and sent all the details to their CTF section, who have not bothered to contact us anyways. Somebody has to.take responsibility and sort this problem out. It is having a devastating effect on me and my child's physical and mental health. The situation is serious.
The indifference from Natwest is very disappointing. I am a customer of Natwest for more than 33 years.”
“Closed my account after 30 years as the bank refused to guarantee my safety around volatile, abusive male employees.
Male employees are very disrespectful and verbally abusive to senior citizens. Fahim refused to serve me because he didn't know how to cancel a direct debit. So I closed my savings account.
The next time I went in, Kamel screamed at me like a mentally ill person for no reason.
Male employees appear mentally unstable and liable to flip out any minute. I was afraid to go back and wrote to Natwet 5 x to ask whether they could guarantee my safety - they refused to do and sent me flowers instead!. The most inappropriate response ever. I closed my current account after 30 years.”
“Very unprofessional team. They blocked the account for no reason. No bank codex. The bank is for the people, not the people for the bank. No dealing with people.”
“I have been with Natwest since I was 15 I am now 63. When I had no or little money in my account they were great to me over the years. My daughter recently passed away and unfortunately I am her beneficiary. Now I have a substantial amount of money they have suddenly become unbelievable difficult to deal with. After all this time I am on the verge of closing my account. Money under the mattress might be a better option. Interest rates are negligible anyway and at least I won't have to deal with incompetent uncommunicative bank staff.”
“Nat West Bank UK decided to close my account due to Brexit because I am resident outside the UK. I had to transfer all my money out of the account before the closure date. They advised me to increase my daily limit in order to be able to transfer the money in a few days but then refused to release the first transfer payment for security issues (although they didn't contact me to tell me this or clarify it with me), I had to call them to see why there was a hold up. I was then told I needed to email proof that I wanted to transfer the money (which I did whilst still on the call). 2 days later, they still hadn't released the payment and to make it worse, they had completely locked me out of my own bank account, so I could no longer access anything, never mind transfer the remaining funds. I spent more than 2 hours on old over the course of half a day and twice they hung up on me before I had even given my name and another time in the middle of a call. 5 days later and the money has still not been transferred and they will close my account on Monday and then I will have to pay extra to get the money released on top of additional administrative expectations. They have handled this process in a hideous an unprofessional manner with little or no regard for customer assistance or care. I have been with this bank for over 30 years but I would advise anyone considering them as an option to go elsewhere. If you already bank with them - get out while the going is good. I am incredibly disappointed.”
“I have 2 complaints on going with NatWest. They should have been resolved as the first complaint went in 5th April but the second on overlapped it so they have coupled the 2 together and asked for 20 working days to resolve the complaints. However I have not heard a thing and should have all been resolved as the 20 days were up yesterday. This bank has madd me ill with stress and the igornance of my 2 complaints. So now going to financial ombudsman.”
“My 7 months pregnant daughter had to pay for her divorce of £30,000. She had money in different accounts and arranged to pay all the money into Natwest and do the transaction to her solicitor. We went to the bank with £10,000 cash, from a bond that she cashed in. She tried to pay cash in through machine, but it didn't work, meanwhile a member of staff called over from the other side of a screen, quite loudly, to pay small bundles in at a time. We gave up and went to the cashiers desk, my daughter was asked where she got the cash from, she told cashier it was a bond and the cashier asked why it wasn't paid direct into Natwest account.... Once money was paid into Natwest my daughter asked for all her money in the account to be transferred to solicitor, the cashier told her to go queue on the other side. She stood in queue for 8minutes (7months pregnant and upset to have to pay EX £30,000) Cashier no.2 arrived and asked my daughter again , where she got the cash from that was just paid in? my daughter answered and also told her she had just told cashier no.1. Cashier then asked who are you paying? Why are your paying? and other questions, at which point my pregnant daughter burst into tears and explained she was getting a divorce etc. She was then subjected to more questions... Then had to stand whilst we waited for Cashier no.3 to authorise the payment..... Behind us had built up quite a queue all listening to my daughters divorce issues and listening to her cry her eyes out.
Not once did anyone offer her a seat or a private room.....
I understand security checks have to be made, but surely when someone is crying the staff need to be more sensitive and at least offer a private room to finish of the transaction and at least a seat for a 7months pregnant upset woman.”
“My daughter who Banks with natwest is having serious problems getting her matured child trust fund money in cash she was asked to send proof of identity ie bank statement and birth certificate which I posted myself they sent a letter telling us that we need to send ID which we already have I am so angry I have been told not to approach people just in case I do something stupid.”
“Because I am abroad my disabled old mother with my child went to Bromley branch to arrange payments 20000 pounds 3 times and one time 6150 pounds, each day the next week. From starting the staff told that they have a customers and they do not have a time. Finally I spoken with them and I was thinking the problem is solve. No. They asking my daughter go home and do payment online. How she can do that without the machine card rider. We will lost the property because we do not have a chance to do the payment. We will lost the deposit too. One star is too much. When I come back to the UK I will close the account with them. We are with them more 20 years. Go to another bank. Why my family must to struggle now because we do not have a chance to get our money.”
