“just an update on my below review - I've just checked with my bank and Nigel O'Hara has actually issued me with a refund. My faith is restored. Pity they didn't email me to tell me they had refunded me and I wouldn't have submitted the first review, which I have asked to be deleted. Thanks.”
“Ordered Disney Traditions figurine from Nigel O Hara on 23/03/15 for an 18th birthday present on 2/5/15. I am still waiting for my order. I can't log onto my account for some strange reason - I know my password is correct but it won't accept it and no option to change password. I was told my item would be in stock end of April, but won't hold my breath! I have asked to cancel my order and obtain a refund but heard nothing. It is impossible to obtain a phone number from their website, although reading all the reviews it probably wouldn't help anyway! Not sure if I can claim the money back from my credit card company as it cost under £100. Just wish I had read these reviews before I ordered I wouldn't have touched them with a barge pole. The annoying thing is, for an extra £15 I could have bought the same item from Amazon or Peter Jones! You live and learn don't you.. I don't know whyTrading Standards wont close this company down - is this because they are based in N. Ireland I wonder?”
“BEWARE: Nigel O'Hara only stock about 5% of their catalogue. Items marked as "Available" or "Available to order" mean they will order from the manufacturer (why two status's for the same thing? probably to make things misleading, they like doing this). It's now been 12 days since I ordered, no-sign of delivery, infact the order status still says "processing", I feel 12+ days to get stock from a manufacturer which is marked as "available" just isn’t acceptable in 2015.
They have "LIVE SUPPORT"! Although what this really means is you can send an email through an online form which they will respond to in around 1-2hrs (if your lucky), again very misleading and is far from what the title suggests. Keep in mind this is a company that strives to hide there phone number, there’s several places on the website it says you can call them, but there is no number anywhere on their website, alarm bells ringing yet?
Customer Service. I've had two reply’s using the "live support" system, both were very vague, trying to avoid the point, misdirect the conversation, push the blame, of no help whatsoever. Apparently it was my fault I didn’t understand it takes 12+ days for them to get stock marked as "available" from their manufacturer, although if you read reviews 99% of negative ones are based on 1. delivery time, (so I'm obviously not alone here) 2. poor customer servers & 3... what I'm about to come to now.
Refunds! Now I can't comment on this yet, because I'm not calling them asking for a refund until tomorrow (its Sunday as I write this). However as I've already experienced problem 1&2 of what most negative reviews concern, it wont surprise me if getting my money back is also going to be a problem. Story’s of 20-30+ days are pretty frequent in the negative review section, I guess time will tell....”
“I ordered perfume about 2 weeks ago and I have still not received the goods, but they have taken the money out of my account. I sent an email to ask for a delivery date, only to be told that they are waiting on stock from the manufacturer within the next few days and that my parcel will be upgraded to urgent.
I decided to cancel the order and ask for a refund as they don't even have it in stock, and I have had no reply. Seems like a scam to me, given all the negative reviews, there seems to be a pattern emerging, why is trading standards not getting involved with this company. I have dealt with a lot of online companies and never had any problems like this.”
“This company obviously cannot be bothered with customer service. They go out of their way to not publish a phone number, and even if you do find it and manage to speak to someone they just bounce you to the "live support" on the website. Sadly the live support is awful. It took them over 52 hours to respond... this is with their "average response time" being shown as around 2 hours on the website. When the response finally came it was of no use what so ever.
Had I had a response in a reasonable amount of time, then I wouldn't be looking for a phone number.
This is a true example of an awful online retailer. Hide behind the website, don't respond to customers in a helpful or prompt way.
One to avoid!”
“My experience has been very similar to others who have left bad reviews here. I ordered from their website 2 weeks ago now, the money was taken immediately and I have still yet to receive any kind of email confirmation. If I log in to their site it still says "pending".
Tried ringing and ringing in office hours. No reply. Have raised multiple support emails through their website, no reply. When I finally (after about 100 times trying) got through to them on the phone I had exactly the same experience as others here: "We've had to order it directly from the supplier, we don't know when it will arrive but it will be soon". Still nothing. They even then had the cheek to tell me that when it does arrive at their depot it will take a further 5 days to get to me unless I paid them more money for faster delivery.
This site is an absolute scam and would highly recommend people to avoid them like the plague. My suspicion is that many of the items for sale (and apparently available) on their website aren't actually in their possession and they are just stalling for time whilst they try to source it. Have literally never had any experience like this with any other online retailer, they are a complete joke. All I want is some honesty as to when I can expect my item and some form of response/confirmation of my order from them. This is absolutely standard for any other retailer. I have now got to the point where I am considering contacting trading standards to have them investigate the company, as with no confirmation of any kind to my email, and no means of readily contacting them, I am starting to wonder if they have simply taken my money and done a runner.”
“The staff attempted to provide decent service until the boss butted in. He was very rude to his staff and belittled them in front of customers. I thought this was incredibly poor practice.
As I was looking for a small gift, he didn't seem overly interested, but when a customer behind me mentioned looking for an engagement ring, I was ditched immediately. At this point one of the members of staff came back again after being shouted at. I decided then, that I would prefer to give my business to another company.
The service really was not good at all, but in fairness to the staff, being treated in such a way, I can't say I blame them! If he is willing to shout and make little of them in front of customers, what is he like away from customers.
WOULD NOT RECOMMEND”
“I just want to share how bad customer service is in this company. Needless to say, I didn't receive my item in the end.
I ordered headphones online. After a week, I made an enquiry asking for an update. I was told that the headphones had been successfully placed with the manufacturer but without any idea of time scale.
Then I contacted the company again and received a message that they do anticipate my item to arrive with them within the coming days. After my several attempts to contact them, asking pretty much straight forward questions about the delivery timescale, I had never received a clear answer on my simple questions.
After two weeks, I contacted them again. This time I was told that my item is no longer available for dispatch and can not be received from the manufacturer. This due to it now being a discontinued line.
Now the best part - I contacted the manufacturer to find out whether the headphones are really discontinued or not. The manufacturer got back to me saying "no they are not discontinued at all"...
An awful experience overall. I asked a refund straight away and I hope that after two weeks of holding my money they will be quick in issuing the refund. I would suggest to other readers of this review to think twice before make an order with this company.”
“Worst company I have ever dealt with. Shipped the wrong goods with an invoice for the person who should have received them. Customer services take days to answer emails. Still haven't got our money back.”
“Please never use this shop.
They hook you in with massive discounts then either don't send the product or in my case, sent me the wrong thing after 8 long weeks of phone calls to chase (being fobbed off and lied to) and worrying that I'd lost my money. A box finally arrived this morning after I gave up and asked for a refund. It's the wrong watch!! I wish I'd never bothered. I've never ever had worse service. The positive reviews for this shop read like they were written by the employees, all the genuine negative reviews are taken down for "missing proof of purchase".
Well my proof of purchase is order no: 109027. Nigel O'hara - don't bother taking this down cause I'll put it back up every day, on every website I can. Everyone - save yourselves from this nightmare of a "shop" and buy elsewhere. !”
“99% of their answers are automatic responses with 0 information about time of delievery or any other information. Take the money instantly and after more than 1 month still no information about the delievery.
here you can check the case (start from bottom to top):
30/07/2014 17:29:00 Customer Services
Thank you for your e-mail, We assure you that it has never been the case that we have been treating you differently due to the fact that your item has been discounted. All orders are of vital importance to us, not just those that have been purchased at full price. We are currently working to have this with you as quickly as possible, and assure you that we will have this with you as soon as it arrives. Please be assured that the extent of your delay has passed, and you will be receiving your dispatch e-mail soon. Kind regards, Dean.
30/07/2014 17:25:00 Customer Services
Thank you for your email. Unfortunately, we are unable to supply you with business to business information such as proof of ordering. An order has been successfully placed with Casio for you, for this model. The delays have been unforeseen and have been as a result of high demand (leading to supply issues) , given the sheer volume of orders we had for this watch during our sale. Please note that if you are unhappy with this information or to wait further, you are obliged to cancel your order at any time for a full refund. This can be actioned for you at your request. The information remains the same in that we are currently awaiting delivery to us and until then, we cannot elaborate further. Your patience is appreciated. Kind regards
30/07/2014 16:22:00 Customer
Hello again, First of all, you never told me date of delievery (even estimated). Can you show me proves that you really make the order? (corresponance with the manufacturer, tracking ID of you order). I don't like you way to treat me because i've ordered the watch with discount. What is the difference if anyway, i don't have the watch and i don't have my money as well. I don't have any information about all the operation (no proves of anything), only generic answers. You told me several times next week, next week, and the watch never came. I have only 2 things sure, I don't have the watch and don't have my money for 1 month and 3 days Now i expect the same answer as all, next week, we will send you the item with high priority, same as all our comunication.
25/07/2014 13:14:00 Customer Services
Thank you for your e-mail. We apologise for the long delays regarding your ordered item Casio G-Shock Premium MTG Bracelet Watch - MTG-S1000D-1AER. We can confirm that as stated previously your item will be arriving before the 12th of August within the coming week, at which point we will send the item to you with the highest priority. We thank you for your patience. Best Regards, Nathan
25/07/2014 12:23:00 Customer
Hello again, i've opened a dispute in the resolution center in Paypal. You have time to deliever the watch till 12th of August, or if you know that you can't deliever it till then, just refund me the money. On 12th of August if i didn't recieve the watch, i will escalate the case to Paypal Best regards,
24/07/2014 17:10:00 Customer Services
Thank you for contacting www.nigelohara.com We have been in touch with the manufacturer with regards to this item who have unfortunately advised us of some supply issues with this model - subsequently contributing to the delay in reaching us. They have informed us that a consignment should be making its way to us at the start/middle of next week which should be containing your ordered item. You have purchased this watch at a fantastic price - half of the retail price which we hope will go some way in you retaining your order with us. It is unlikely you will be able to purchase this watch at this superb price elsewhere. If you are happy to retain your order based on this information, then that is very much appreciated. We apologise about the delay again and look forward to fulfilling your order very shortly. Kind regards
23/07/2014 17:40:00 Customer
So, what you said in your previous messages that the watch is in transit is not true? As you are telling me now that this is issue with the manufacturer what mean that you even didn't order it from there? If you ordered it, you should get tracking ID Where are the watch?
23/07/2014 17:24:00 Customer Services
Thank you for your e-mail, Be assured that we have been contacting you with genuine information. However, we are sorry that you have not yet received your Casio. This is an issue that we will investigate with the manufacturer further, so that we can provide more accurate information. Please expect to be contacted by us soon. Kind regards.
23/07/2014 13:49:00 Customer
Why I find same answers (templates) you are giving to me? http://www.sitejabber.com/reviews/www.nigelohara.com Same gonna happened with my purchase? After waiting for a month with no time of delivery, even estimated, i should ask for my money back? At least be a human and tell me if you can't deliver the watch and STOP sending me the same templates you are using for all Thanks in advance for the answer and a repeat, DON'T send me another template !
22/07/2014 17:09:00 Customer Services
Thank you for your e-mail, Please be assured that the information you have been provided is the most accurate available at this time. There are deliveries currently in transit to us, and we assure you that it will be processed for you immediately upon its arrival. It is at this stage where you will receive your dispatch e-mail. Kind regards
22/07/2014 15:40:00 Customer
I don't know if this watch is coming from the Moon or from where to take 1 month to arrive to you. It's very possible to be already old model retro watch when arrive to me. If i don't receive it till 31 of July, i'm gonna start chargeback process. I want facts, not generic answers like soon, coming days, few weeks, this week but if not this week in next few weeks, etc,etc
21/07/2014 18:10:00 Customer Services
Thank you for your e-mail. We apologise for the delay regarding your ordered item. We must inform you that our delviery is currently in transit to us and will be arriving over the coming days at which point we will send the item to you with the highest priority. We thank you for your patience.
21/07/2014 18:09:00 Customer Services
Thank you for your e-mail, We assure you that we do of course expect the delivery of this item very soon. As soon as this arrives with us, we will dispatch it to you immediately. It is at this stage when you will receive your dispatch e-mail. Kind regards
21/07/2014 13:45:00 Customer
Hello again, As per you words on 17th, you should inform me about the dispatch this week (which finished at 20th) I still have no information at all.
17/07/2014 17:52:00 Customer Services
Thank you for your email. As we are expecting a large shipment from Casio by the end of this week, we expect your order to be with by mid-late next week once it has been sent via 3-5 day free economy delivery. If you do not receive confirmation of dispatch this week, please be advised that further shipments will be arriving with us over the next few weeks. Please do not hesitate to contact us should you require any further assistance. Kind regards
17/07/2014 11:34:00 Customer
Hi, I see that my ticket has been transfered and now is a new one. Can you please check my previous correspondences and put it in my place. I have no information at all about my purchase. I understand your policies but I even didn't have an estimate time for the delivery. Finally I,ve got some answer to wait two weeks which passed already. I really want that watch, but after almost a month without any information about the purchase and only receiving answers that you will inform me when the item will be dispatched is not satisfactory for me and didn't gave me the security that I will receive the watch and my money is saved. So please, be specific with you answers and at least give me an estimate time for delivery. I made the purchase on 27th of June, so near a month without even estimate time, this is not correct from you part. As far as you know, I have 45 days to open a dispute in Paypal and claim my money back. I don't want that, but if the the watch is not with me few days before those 45 days, I will be forced to start this process. Best regards,
15/07/2014 17:27:00 Customer Services
Thank you for your order, We have been in contact with the manufacturer, and have been informed that a large consignment is currently on it's way to us. Please be assured that this watch will be dispatched to you immediately upon it's arrival. As soon as it is dispatched, you will receive a confirmation e-mail containing your tracking ID. Kind regards,
15/07/2014 14:18:00 Customer Services
order update
15/07/2014 14:17:00 Customer Services
Thank you for your email. We apologise for the delayed response. As it had been a bank holiday in Northern Ireland over the 12th of July, we have been working through our backlog of emails. However, are currently awaiting confirmation from the manufacturer regarding outstanding items and when we can expect them to arrive with us. We have opened a ticket correspondence to update you later today once the manufacturer has responded to our query. Once again, please accept our apologies for the delayed response. Kind regards
15/07/2014 13:54:00 Customer
Hello again, You have a nice way to making business and have you customers unsatisfied. The way to have them without any information about their purchases after taking their money is perfect. Now after all the patience I have and your multiple general answers without any specific information, you just stop responding. If you don't give me an answer with information about my purchase, I'll be forced to open a dispute in Paypal after 10 days and will claim for my money back. Best regards
13/07/2014 11:33:00 Customer
Hello again The end of the week is today and still have no news at all from you. What follow now? Another answer telling me to wait another week?
10/07/2014 17:20:00 Customer Services
Thank you for your email. We do not send automatic replies through this support system. We have a dedicated team who will answer your question accordingly and with the most up to date information. The latest delivery information indicates that your watch is due with us mid/end of this week. Time-scales can vary with items ordered from the manufacturer directly and as such, we do not specify any delivery information on the product page. This is a prestigious model by Casio which you have purchased at half price. We appreciate your patience and look forward to sending your watch very soon.
10/07/2014 13:28:00 Customer
Hello again, Today, 10th of July is exactly 2 weeks since I make the order and the payment and I didn't have any news and any information about my purchase. Could you be so kind to provide me more details and information about my watch? PS: Please don't use an automatic answer
01/07/2014 18:02:00 Customer Services
Thank you for your email. It was specified at time of purchase that this item was ordered in specifically for you and time scales can vary. We would expect your order to be completed within 1-2 weeks and we will keep you update on any changes in lead time. The money is debited from your account once the order is placed after instruction from our bank. Due to the nature of our business and the fact we deal with many high value items, we had found that taking payment for these items upon dispatch could often lead to problems with previous orders, whereby the funds were no longer available to pay for the item. As a result, payment is taken upon receipt of the order as this has helped reduce fraudulent claims.
01/07/2014 13:22:00 Customer
Hello again, As you can understand, I'm starting to worry about all this. First of all you didn't give me any information about my purchase, you just instantly charge my credit card and stop. Is the watch is ordered from the manufacturer? If yes, an estimated time (not exact time scale) for delivery. If not, when you planing to do this? Please be more specific with you answers and give me more information about my purchase. At this moment all the information I've got is that my money is with you and you will contact me someday.
30/06/2014 09:41:00 Customer Services
Thank you for your e-mail, Manufacturer timescales vary from item to item, and for this item we currently do not have the time-frame available to us. We assure you that we will make the wait for your item as minimal as possible, and dispatch it to you as soon as it arrives.
29/06/2014 08:46:00 Customer
I totally understand you, but i hope this is not the first time you deal with this manifacturer and you have an estimate time for all the process. I only want to know how long aproximatelly i have to wait, 1 week, 3 weeks, 1 month, 1 year to have the watch i ordered. Best regards
28/06/2014 12:45:00 Customer Services
Thank you for your email. Again, we do not have a definitive delivery time-scale at present but we will keep you informed via email as soon as this information id received from the manufacturer. We aim to fulfil all orders as quickly as possible and will update you regarding lead times. Your patience is appreciated.
28/06/2014 12:35:00 Customer
Hi again, Thanks for you quick response. Can you give me please an estimate time for all this? Thanks
28/06/2014 11:18:00 Customer Services
Thank you for your email. As you are aware, this item has been ordered from the manufacturer specifically for you. This is stated on the product page beside the 'available to order' icon. We will contact you via email as soon as we have secured a delivery lead time for you and will continue to work to ensure that this item reaches you as quickly as possible. When we dispatch your order, you will be emailed with a unique Royal Mail tracking ID and a link to the Track and Trace facility. Your patience is appreciated.
28/06/2014 11:03:00 Customer
Hello, Yesterday i've purchased a Casio watch, i recieved all the confirmations, but now i cannot find my order in the website with the the order number XXXXXXXX Can you plesase assist me with this? Thanks in advance”
“Please heed the advice on here. I had the same experience as everyone else - they took my order, kept promising it would be sorted the next week. After 4 weeks of this I asked to speak to a manager and was told I was being difficult so they would cancel the order! Waiting for a refund (but they've already said that will be difficult...).
If like me you make the mistake of ordering before reading the reviews, please report o'hara at information@detini.gov.uk.”
“I ordered a watch as a gift for my wife from Nigel O Hara on the 26th April in the hopes it would arrive within a couple of weeks. Nigel O Hara said they had none in stock and were in contact with the manufacturer. This went on for a few weeks, most times Nigel O Hara stating "we can confirm that we will receive your order in a week and will email you once dispatched". Weeks passed and nothing happened, apart from the occasional email offering another product as mine still was not available. On 3rd June (more than a month after the original order), Nigel O Hara finally said they could not fulfil the order offered a full refund, which I requested straight away. It is now 7th July (34 days after requesting the refund), and I have still have not received anything.
Whenever you send a message via there online support system, you receive a prompt, yet obvious template reply which states nothing about what the problem is. All it says is that they will pass on the request to the finance department. I called Nigel O Hara on Friday 4th July to speak to someone in the finance department, I was told (by Nathan, a sales rep, that his manager told him) that I would receive my refund in 24-48 hours, as well as a confirmation email. It is more that 48 hours later and nothing. I have now had to go through my Halifax Credit Card company to try and get the refund.
By the way, the watch that I ordered, and was told they could not fulfil as they couldn't get it from the manufacturer, is still being advertised on the Nigel O Hara website as "available to order". I even told them that their website was still showing that it was available and they haven't bothered to change it.”
“DISGRACEFUL
Ordered a watch for ~£160 because it was about £5 cheaper than other sites (what a mistake to make). Took a month to be delivered, had to chase and got several holding replies about supplier etc. Then I looked at online reviews....this is a common problem!Watch arrived after about a month! Fault on day/date mechanism and so it was returned explaining this and well within their quoted 30 day online returns policy! Watch was simply sent back to me with presentation box ripped and tags removed! Red rag to a bull, so I once again returned it stating this. Again it was sent back, this time with a handwritten reference no sticker on the box and another tag missing. Court action was threatened and a deadline given, which inevitably passed! Used the Courts Service of Northern Ireland online Small Claims service which is relatively simple to use! All their deadlines passed without reply and so court ruled in my favour. After 3 weeks I sent watch back with copy of CCJ enclosed and received Paypal payment quite quickly with a comment from Nigel O'Hara Diamond Jewellers that if they didn't receive emailed acknowledgment of the payment within 24 hrs, the payment would be withdrawn! What a way to deal with a claim against you??
My advice should you have any problems is simply to get your Credit Card company involved to sort out the return of the payment or if you want to help others out, apply for a small claim against Nigel O'Hara Diamond Jewellers to try and get them to deliver some customer service and be honest...they will capitulate eventually!”
