Nordstrom Reviews

Name: Nordstrom
Rating: 1.63

1.6 Rating 198 Reviews

13 %

of reviewers recommend Nordstrom

Company Reviews

Questions

Metrics

1.6

Based on 198 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

ph:+1-319-846-4140

Email:

kate.detoye@nordstrom.com

Write Your review

Tell us how Nordstrom made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I placed order online never received. Nordstrom: "regarding your claim of missing item(s) from your recent Nordstrom order. After concluding our internal investigation. At this time, Nordstrom has made the decision not to issue a refund or replacement as was requested." Well Well I guess I will now post here. Very unhappy with Nordstroms.”

Helpful Report

Posted 2 years ago

“Nordstrom USED TO be known for its amazing customer service. Not anymore. I purchased a necklace and it was stolen before I could receive the package. I contacted Nordstrom customer service 5 times and was told there isn't anything that they can do. That is completely unfair to me as a customer. The online and telephone customer service was abysmal! I now have paid 350 dollars for something that I never received. I will never shop at Nordstrom again. And I will tell everyone I know to do the same.”

Helpful Report

Posted 3 years ago

“Nordstroms signature was it's customer service. Good luck now getting satisfaction.”

Helpful Report

Posted 3 years ago

“I did not have a bad experience at your Beachwood Ohio store. However, I was appalled that the Nordstrom store was like going to dillards or macy’s. Nordstrom has always had high end merchandise. I cannot believe the merchandise displayed. For lack of a better word, it was junk. I couldn’t wait to leave and won’t be back. Your sales associates were always nicely dressed. Not anymore! I saw employees in jeans, sweatpants, and clothing only appropriate for home relaxation. I know the economy is in a bad way, but you are driving away all your loyal customers because of the changes. My friend’s husband used to buy all his dress shirts at Nordstrom. He walked in and the changes were so shocking to him he told his wife to pay off the credit card and close his Nordstrom account. It saddens me to see Nordstrom in the state it is in.”

Helpful Report

Posted 3 years ago

“I'm besides myself. I contacted nordstroms about a store return and followed the agents instructions to the t. I was told to keep my tracking number so I could prove I had sent it incase it was lost. I ask for a receipt from the post office plus I took pics. 14 days latter no refund. So I called . The boots were brand new never worn plus they were worth $170. I had to speak with 4 supervisor. Only one filed a case. Suddenly I recieved a gift card for $34.83 and called to see what it was for. I was informed my return had been sent over to nordstrom rack and that didn't make sense cause the boots were $97 on their website. The supervisor I got began to grill me and made me feel like a criminal. I ask for my boots to be returned but no they were not willing to do that. That would be considered stealing if I did it I believe. Nordstrom use to be a good company but beware. If you can find your item elsewhere I would consider it. The sad thing is nordstrom use to be customer friendly . No wonder they almost have had to close their doors.”

Helpful Report

Posted 3 years ago

“I ordered a Free People long sweater - very strange, it came from Nordstrom Rack, it was obviously used, and it was an xtra large which had a size small sticker taped over the original sticker. I needed a small, so that did me no good whatsoever, plus the fact that it was used merchandise. Also, I ordered another item which was not shipped at all. Customer service used to be so good, not anymore.”

Helpful Report

Posted 3 years ago

“Ordered a Chloe bag for XMAS - paid for expedited shipping - they shipped with Ontrac. The shipment was delayed by two days. Finally I got notice it was being delivered on the 18th, waited all day. Then I get a second notice from Ontrac saying it was delivered at 3PM - I had been home ALL day with door open...it was never delivered. Called Nordstrom - basically they were polite, refunded my money and that was it... no effort to say - lets find you a new one and lets get it to you over the holidays -- nothing...like it was no big deal. They did give me 75 dollar gift card for my inconvenience - but nothing about the bag...what has happened to American's # 1 store in customer service- I think they have really gone down hill, and this company they are using for shipping called Ontrac is the worst! They need to step up or they are going to lose their long time valuable customer base.”

Helpful Report

Posted 3 years ago

“Im really disappointed because Nordstrom had always been so great. I ordered online a pair of jeans and shoes. I tried the jeans on and they were too big but I happened to notice that the tag that was attached was the size I ordered but the inside tags were a size bigger. Very strange and has never happened before. I wasn’t all that upset because I called them expecting them to take care of it because I had never had an issue with their customer service in the past. They were very strange on the phone and put me on hold and said they would “research“ what happened and call back in three business days. I honestly was shocked because even a normal store would usually offer to order the right size and they never called me back. All of the Nordstrom’s that I used to go to have closed so I am done with them. I returned everything at a Nordstrom rack. I feel like this is just representative of what services like today aka there is none.”

Helpful Report

Posted 3 years ago

“What in the name of God are you doing Nordstrom?! First time I ordered a gift for my daughter for in-store pick up. It said it was available. Then, after waiting a day, it was cancelled since it's suddenly not available anymore even though I paid for it online. Then, I re-ordered the item ONLINE and received free expedited shipping. The item was "supposed" to arrive last week Friday but never did. Tracking online doesn't work. NO DETAILS! I called AGAIN and even customer service could NOT track the item and didn't know where it was. WTH??? I ordered AGAIN! Same item! Again, expedited shipping. For crying out loud Nordstrom! Get it together!!!!”

Helpful Report

Posted 3 years ago

“This was my first and last time ordering from Nordstrom online. I ordered 3 items on November that were sent in 2 shipments. The first shipment was through ontrac and that only updated when a label was created. The second shipment was sent through USPS and I received that 3 days later. To this day, ontrac claims to never have received my order. I called Nordstrom at least 6 times and each time their story changed on when I would get a refund and when I would get my package. They have very misleading and unethical practices and I'm blown away by how incompetent they are. I should have known they were going under because that makes people do very shady things to keep them from refunding customers. I will post this on every review site online. Stay away from this business!!! Amazon and Macy's are more reliable.”

Helpful Report

Posted 3 years ago

“Nordstrom marked two packages as "delivered" that never arrived (12 days after their initial arrival date). Took 45 minutes on the phone with customer service to get items re-shipped. However, they were out of most of the items in the original order at this point. The worst part is that they still had the full package, they just refused to deliver it as it was being sent back to the warehouse. The item had been out for delivery for 12 days and I was never contacted by the delivery team during this period. Nordstrom is refusing to refund me until the package is received at their warehouse center. No longer ordering from Nordstrom in the future.”

Helpful Report

Posted 3 years ago

“I have been buying through Nordstrom for many years. I have never had problems with returns. However the last two returns that I sent back were never received thus no refund. I lost $300.00 by this return not refunded to me. I am canceling my Nordstrom card.”

Helpful Report

Posted 3 years ago

“It takes forever for a return to be processed, and they fight you every step of the way. They used to have great customer service now it’s absolutely horrible.”

Helpful Report

Posted 3 years ago

“Whats happening to Nordstroms? I was at the Old orchard to day. The girl in the bra department was so rude. They have always had such nice people working the stores.”

Helpful Report

Posted 3 years ago

“I ordered my sandals on July 29. Each update on Nordstrom and OnTrac was wrong daily. Each phone call to Nordstrom and ONTrac respectively yielded a different story and pointing of fingers. Yesterday I see the package is expected by 9PM. Stayed outside waiting for package after dinner until 9:30PM. Never arrived. This morning I get a notification that it was delivered to my doorstep just before 9PM. LIES. I called Nordstrom customer service (turns out it is an offshore call center) and am informed that I need to wait 3 days before the “research team” can credit my card and ascertain what happened. Soooo sad. I have loved Nordstrom since I got my first real job out of college. If I were in charge of customer service, I would offer expedited delivery via a reputable carrier at an additional charge and force the OnTrac delivery driver to photograph where they claim they left the package. Well worth $20 bucks to me. No more.”

Helpful Report

Posted 3 years ago

“This is the 1st time for me to submit a review. I didn't receive my Nordstrom order(s) that show they were delivered on the same day (8/4/2021). These items are part of their anniversary sale and unable to purchase it directly from the store. This is a gift for 2 young ladies birthdays and now I don't have a gift. They are investigating and I should hear from them in approx. 3 daysper Juan from their chat line. I requested to re-order the 2 items and they do not have in the sizes that I ordered. I'm SOL & very disappointed!”

Helpful Report

Posted 3 years ago

“The system is a mess. I bought gift cards on Nordstrom but every time I placed an order, it got canceled automatically. I replaced the orders multiple times, and contacted customer service multiple times. They either said there was nothing they could do, or further wrongly charged my credit cards and then sent me unusable egift cards. Wasted huge amount of time.”

Helpful Report

Posted 3 years ago

“I will never shop there again based on the way they are disrespectful to their customers. Prices are inflated and the merchandise is mostly something you would find at Macy’s. The personnel is incredibly snooty. Bathroom is filthy. This looks like a store that is having financial trouble. Customer service is nonexistent which is a problem for a store that claims to provide a good shopping experience. More like a shopping nightmare. I won’t return.”

Helpful Report

Posted 3 years ago

“Nordstrom shipped my items, got an email while I was home saying it was delivered. Never found a box anywhere. Customer service said they’d open a investigation, a day later received an email saying I would not be refunded, what!? So I’m essentially paying them for nothing. Crooks! Go after USPS, not the innocent customer! Nordstrom used to immediately credit me or send out the items again when this happened in the past. Something has majorly changed recently. And whomever they use as their delivery service is horrible.”

Helpful Report

Posted 3 years ago

“I am a long time customer. I rarely, if ever, return anything. I sent a return, with the Nordstrom label, via USPS and still no credit. I did what they told me to do. The tracking info shows that the package was picked up by the shipping agent. I will no longer spend my money at Nordstrom. This is a debacle and quite unprofessional. Any company that uses USPS is crazy. USPS should be abolished. Never again Nordstrom. I have spent quite a lot of money at your company. No more. Do better!”

Helpful Report

Posted 4 years ago

Nordstrom is rated 1.6 based on 198 reviews