online4baby Reviews

Name: online4baby
Rating: 1.37

1.4 Rating 210 Reviews

9 %

of reviewers recommend online4baby

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Metrics

1.4

Based on 210 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online4baby 1 star review on 13th October 2024

Frances Whyte

online4baby 1 star review on 1st October 2024

Anonymous

Anonymous // 01/01/2019

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“AWFUL CUSTOMER SERVICES FOR RETURNS AND ISSUES Ordered travel system bundle and it came scratched and the car travel seat hood was damaged. Over a month has gone by and issue isn’t resolved! They have changed from only needing us to send faulty parts to then wanting the whole pram and now wanting the pram and car seat. They knew I didn’t have original packaging and now they want original packaging or won’t have it back. Horrendous to deal with and this has been going on for over a month!”

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Posted 2 years ago

“If I could give zero stars I would. This website/company is just appalling, I cannot put you off this place enough. The lower price point of its products does not compensate for the faulty goods and quite genuinely the most appalling customer service I have experienced shopping online. Their products will either take months to be delivered, will be delivered faulty or not what you ordered at all in the first place. When you TRY to get a refund, they honestly will find any reason under the sun not to give you your money back and even if you are one of the lucky souls whose refund was granted. It will cost you money to send the item back. Absolute con this place, it will only cost you more in the long run trust me. I spent over £100 on a car seat that when delivered, wasn’t correct. They did not allow me to return the product so I have spent £100 on a car seat that I can not use and will now have to spend more money on another car seat from another company. This will end up costing me twice as much, in a time when the cost of living is extortionately high and ever increasing, this company rubs salt in the wounds with their cons. Be warned whatever you buy from here, it’s yours for the keeping no matter what”

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Posted 2 years ago

“I ordered a pram bundle (car seat push chair pram) And a moses basket with stand All arrived today unfortunately the part that comes with the stand that secures the basket to the stand.wasnt there I phoned customer services and they are so friendly and so very helpful and sorted out My problem no bother I can honestly say that the pram and basket isn't expensive at all and very very good quality I ordered everything on Monday and they arrived today 2 days later I would highly recommend online4baby Bet pedley”

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Posted 2 years ago

“Very bad products If I could give this company 0 stars I would. I had so many problems with the Puggle luxury 6 pcs set. I placed my order on 19 jan and the prestbury dresser had the wrong items inside. I asked for a replacement which I finally got it on 21 feb,over a month later with a lot of delivery issues between. Today when I opened the box,I’ve got again missing items and I couldn’t get a final result. Avoid this company!!!!”

Helpful Report

Posted 2 years ago

“Ok if you order comes complete. NOT OK if it does not!!!! Cannot help you, I am nearly 2 weeks in awaiting for a part to use my mamas and papas flip xt2 pram, the brake the connects the 2 rear wheels. This has ‘supposedly’ been sent by manufacturers but I am still awaiting for this and for dispatching information like tracking information. Surely if it’s been despatched you can obtain this?! Like any other company!!! Not worth the saving when purchasing for the stress and worry of it not coming complete!!! Would NOT purchase from here again!!! Spend a little bit more and have the guarantee of the own company being able to sort problems there and then. No number to contact just email. Not good enough.”

Helpful Report

Posted 2 years ago

“Ordered and paid for a pushchair bundle three and a half months ago still not arrived as delayed gor the fourth time. The sales team responds quickly when you are looking but dont respond when you have issues have asked for a refund after you cant delay the baby! no response as yet. Also deletes negative posts on social media which does not give an accurate feedback system.”

Helpful Report

Posted 2 years ago

“Do not buy anything from this company. I ordered something at 22.40 at night. I cancelled at 00.09. So no body was obviously at work. I cancelled because my daughter didn't want it and had ordered something else . In the morning hours later at 08.24 they replied ( a lady called me) and told me that they had already sent it to the courier and it could not be cancelled. They said I had two options either refuse delivery which would incur a £10 fee or arrange to send it back as a return. What they didn't mention after I took the delivery with the view to return is returning it would cost £12.50. I feel totally ripped of and mugged off . I replied to lady saying your telling me you company is so efficient that you processed my order between 22.40 on the 29/12/2021 and the time I sent you a cancellation message at 00.09 on the 30/12/2021 and you actually had people working that late at night. Remember she did not reply until 08.24 on the 30/12/2021. The time window from order to cancellation was 1 hour 29 minutes. The lady fobbed me off. I asked her to prove they had processed my order and sent it to the courier within that 1 hour 29 minutes window. Again the lady fobbed me off because she obviously felt it was better to rip me off. She said she had escalated my complaint to a manager. It is now 12.57 04/01/2022 and I still have not had any reply from a manager. Do not buy from this rip off company with poor customer service without reading the rip off returns policy.”

Helpful Report

Posted 2 years ago

“I have recently had a cotbed and travel highchair from online4baby and I couldn't have had better customer service or items. The day the cot eaa arriving I got regular updates as to how long away my delivery was. The driver took the cot up to the room for me. There was very slight damage to the base which appeared to be done at the point of manufacture, I emailed and the issue was resolved immediately. In my experience the customer care was amazing.”

online4baby 5 star review on 23rd December 2021

Helpful Report

Posted 2 years ago

“I ordered a cot and dresser with online 4 baby in November 2021. I waited 2 weeks for them to be delivered. When they were the box was completely battered. Even the driver made a comment about the state it was in. Said he would make note of it but the cot should be OK... the cot was not OK. 2 broken parts and nothing to put the cot together. I emailed online 4 baby with pictures. They replied asking me to state the parts using the instructions. What instructions? I didn't have any included. I explained this and they went quiet. No response at all. I emailed 5 times throughout the next week. Tried calling but the number just tells you to go online and calls can't be taken. I now understand why. They must have so many complaints due to service they won't take calls. I finally received a call from them a week and a half later. Jodie was the lady who called and told me she couldn't compensate only ask for another delivery. I said I needed this within the next week as I have a 7 month old with no cot. If not I'd like refund. She told me she couldn't refund until it was picked up but could only be picked up if a van happened to be in the area. I then received a message offering the replacement to be delivered 6th January 2022. This is now a month after original delivery. I need a cot for my daughter so have requested money back to purchase elsewhere... guess what? No response. It isn't my problem they don't already have a van in the area. This is the error of online 4 baby so they should have arranged a van to be in the area, not wait until one is for something else. Will definitely not be using this company again. Absolute shambles and service is horrendous. I wouldn't even give the company one star but It wasn't possible to do the review without one.”

online4baby 1 star review on 20th December 2021

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Posted 2 years ago

“Nightmare start to finish. Sent me damaged Moses basket rocker and then sent wrong replacement parts out. Also sent us damaged cot parts then sent wrong replacement. I just want to build the nursery and it’s awful experience. They not replying to my emails just ask for pics then go quiet! Spent like £600 with this company and could cry!!!”

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Posted 3 years ago

“Ordered a pram. No news for 2 weeks. When we called they advised that my billing address and shipping address did not match- and that they had therefore categorised my purchase as fraudulent.. Of course they never communicated this to me and took my money two weeks prior! They then proceeded to advise they couldn't give me any info on what was happening, and that all they could do was sent a letter to my (supposedly) incorrect address... Customer service absolute blank. No help and the worst of it is that they said they blocked the ordered to to potential fraud by then took the money weeks prior. Would never use again - imagine if the pram order was urgent, very disappointing.”

Helpful Report

Posted 3 years ago

“If I could leave a zero I would!! I am now 2 weeks off due date and a chain of 35+ emails regarding broken parts on a cot bed drawer to which I have had .. There is no record of your order... Please send photos... Multiple times!! Literally a waste of time and money have told other to avoid and will not use agian”

Helpful Report

Posted 3 years ago

“If there was a 0 I would be scoring this. Ordered a pushchair arrived faulty and they won't replace it. AVOID!!”

Helpful Report

Posted 3 years ago

“Don’t bother, I ordered the wrong high chair and emailed as that was the only way to contact them, so decided to purchase the correct high chair and was told they couldn’t cancel the delivery of the wrong item and it would cost me £10 if I don't accept delivery from the courier, I’m sure somewhere down the line it would’ve cost me more in hidden charges to return it, shop with a reputable company I’ve yet to see what the two high chairs I’m stuck with are like if they are exactly what was ordered, I’ll be taking this matter to trading standards unless my refund is issued before the first chair is returned without any deductions”

Helpful Report

Posted 3 years ago

“I wouldn't recommend order anything from them. I ordered baby blanket, they sent me completely different one, much cheaper one, and when i went back and said that they sent me a wrong item, i was advised that they reseve the right to do so and replace with similar item. It's not similar - the only similarities were the colour and the fact that is a blanket. Unbelievable!!!”

Helpful Report

Posted 3 years ago

“Ordered a buggy and the website said "order in next 8 hours for next day delivery" so I paid in full, and thought it was fine. No updates from this company until I asked for a delivery confirmation...they then decide the item I paid for was not available after all. So the order was changed, I paid the difference, and was assured it would be delivered the following day. Still nothing. This company still haven't reopened their phone lines, claiming covid as an excuse, so email contact was all that was possible. I'm pretty furious that the shopping experience with them has been so bad. Do yourselves a favour and shop anywhere but here”

Helpful Report

Posted 3 years ago

“Bought a Cot - Not Cheap - Delayed delivery - ridiculous excessive packaging - despite that - part damaged - no telephone contact - eventually got a replacement - yet more ridiculous excessive packaging - Wrong Part for the wrong Cot ! Repeated the process EVENTUALLY the part arrived yet more ridiculous packaging 8 pieces but one of the pieces was all that was needed. Nothing for the faff, inconvenience and what a terrible company to deal with - When someone did eventually pick up the phone to discuss my experience - she was rude and dismissive AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“DO NOT BUY, don't give refunds or allow return even when dissatisfied with product. Bought a cot with matching drawer, only to find the cot nothing like the pictures, bad quality and a drawer that is not fit for purpose with the cot. Sent pictures of this to their customer support team only to be told sorry nothing we can do and cant refund on assembled items. Absolute joke customer service. Do not buy from these, find another supplier!! Cheap looking products that do not match the pictures on their website.”

Helpful Report

Posted 3 years ago

“I wouldn’t even rate this a 1 star, because it doesn’t deserve any. Absolutely appalling company, management, staff, products. Everything we have received was damaged, even replacements that were sent. We have received over 5 deliveries for our nursery set, either the driver didn’t turn up, parts were missing and they were damaged. Staff are rude and belligerent. We have had issues with this company for almost 2 months now. They would talk over you when you’re on the phone when you’re trying to resolve your complaint, go to insult you, laugh over the phone. Completely unprofessional and inappropriate. To top this all off, they do not handle complaints appropriately, professionally and do NOT answer your emails when asking for a replacement to be sent. THIS COMPANY IS CHEAP FOR A REASON. REFUSED US A REFUND because they replaced items out of a ‘gesture of good will’ PLEASE DO NOT WASTE YOUR HARD EARNED MONEY LIKE WE HAVE, SPEND TIME READING REVIEWS AND SPEND THAT LITTLE BIT EXTRA.”

online4baby 1 star review on 27th July 2021

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Posted 3 years ago

“Didn't receive fixings for moses basket hood also only received 1 pack of sheets not 2 that I paid for, I have emailed and telephoned and never any response”

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Posted 3 years ago

online4baby is rated 1.4 based on 210 reviews