“I'm forever great full to Mrs Bruce Nora who is a recovery agent, I found my self scammed after investing all my life saving and dedication to this broker , my account was frozen and I was unable to withdraw my lost funds I send several mail but still I didn't hear from them, I was battling with this and suggested to post it online , then I came across Mrs Bruce Nora who's a recovery agent I saw so many reviews about how their lost Bitcoin or money was recovered back in total, after experiencing scam at first i decided to give it a go i got in contact with her and followed all necessary information and about 96 hours i received all my money in total, finally field with joy at last If you are having problems with your investment, or you are unable to make a withdraw from any website or broker I will advise you to get in contact with Bruce Nora 254 @ Gmail . com who can help you in recovery all your lost funds back Get in contact with:
b__r__u__c__e__n__o__r__a__2__5__4__(A__T)__g__m__a__i__l__.__c__o__m
Call them on Whatsapp: +1 ( 3 1 8 ) 3 1 9 4 6 2 0”
“When is this firm going to check out the hotels that they promote went for a five day holiday in Portugal and had to move hotels after one night due to the damp in the room mould rust and then a cockroach all inclusive. The food was appalling as the cooks meats were all cold even the chips. We’ve saved all the photos and videos complained and they’ve offered me a £70 voucher like I’m going to use them again now I’m going to take it up with a credit card company or maybe small claims court.”
“Booked hotel and flights, was informed flight time had been changed which was ok but when we went to check in online with British airways which could only be done 24 hrs before we saw our airport had been changed to one miles from original one.as we had airport booked which would not refund if we cancelled. Live chat took ages only to be told nothing could be done so I had to buy another flight at £158.then they told me my return flight would be cancelled as I would be a no show on outbound flight. Said they couldn't help and to contact British airways. I had to have a flight home so I contacted airline and that cost me a further £180 to amend flight. British airways said there is a trade number one the beach could of used to sort out the problem at approximately £70. On the beach really were unsympathetic about it all. When I said they didn't notify me of change of airport suddenly a email arrived whilst on live chat. Sent email to complain and got a big standard reply saying nothing will be done, sent 2 more and no response, even sent a email to their CEO but no reply. On the beach broke their contract with me and expect me to bear the extra cost. Shamefully that they wont refund me the £338 for cost incurred. Not a lot to them but a chunk of my holiday spending money leaving me short and watching every penny. I would never recommend this company. Get your money and don't care what happens afterwards.”
“Sun express lost our cases and the hotel put us in a small double bed (2 friends who booked a twin and paid extra for balcony overlooking pool) and we got neither.
Reported it to on the beach over two months ago and not received a response.
Sun express said cases were returned 3 days later (had to repurchase phone charges/clothes etc but try getting a non hand written reciept from a small beach resort in Turkey!)
Won’t use them or go Turkey again. Stressful week rather than a rest.”
“We had an awful experience. Booked a 4* beach hotel with them all inclusive. Got there and it turns out it was a 3* not on the beach. Short distnace away but still. Food was not cooked!! . I made a complaint and got sent a £75 credit voucher off next holiday. As if. Holiday was over £1000 and they give us a £75 voucher. I will be reporting this agency for false advertisement.”
“Never ever use this company service is shocking
We booked a holiday with them and next day was notified that flights were not available we tried to call them but they have no humans you can call, you are just directed to the web chat where it is so hard to get assistance and communicate you keep getting passed around from Adam1 to Adam2 avoid them at all costs. We found it so stressful we asked them to call and they said we should receive a call in 15 minutes. We waited for an hour than went back to chat and the representative said they tried to call but no answer clearly a lie as we received no call as we were clinging to our phone waiting anyway the pathetic response we got in the end was
"You totally ghosted us, so we’ve had to cancel your booking! Sorry, that’s just how our terms of business go. Good news is, no payment has been taken from the card details you gave to us."
Which professional company uses ghosted aside from a dating site?
In the end we ended up paying 2k more because of lack of service but went to a better company.
Don't even deserve one star”
“We had a slight issue with being over with our baggage allowance at the airport so had to pay extra. I contacted In The Beach and they quickly refunded me the full amount within 2 days…. Excellent customer service.”
“my niece and I booked a twin room with sea view at the premier in İÇMELER 18/8/24 we were shown to a room with a double bed when we spoke to the manager he says they don’t do that type of room and it was OTB problem we were given a twin room but no sea view we were all inc but the food was all Turkish why take British guests if you can’t feed them I’m 75yrs old been going to turkey for 25yrs been all inc before where there was British food on the menu also most of the guests were from foreign countries”
“I've not even been on the holiday yet and I already know I'll never use them again.
The flight out has been moved back a day, meaning there's a night of accommodation paid for but unused. We were expecting OTB to contact us about this regarding a part refund - nothing. After going on their live chat we were given a phone number to call as she couldn't deal with it - maze after maze of automated nonsense, leading to no actual human. Horrendous company.”
“Sat on the bleeding bus at the airport longer than we was sat on the plane, absolute joke of a company, nobody knew there right arm from there left, bus driver walking round airport waving his arms around. Like a circus, don’t book with these clowns”
“IF I COULD RATE ZERO, I WOULD
Myself and my friend were booked to go to turkey on the 24th of June.
When myself and my friend landed we were greeted by the most lovely member of on the beach staff, our flight was massively delayed. he took us to our transport and we arrived at our hotel.
The hotel was all dark and the doors were locked. The lovely on the beach staff waited with us until we understood what was going on. the hotel there was a man asleep on the sofa, all the
lights were off and we were stood at reception waiting to be greeted. He finally wakes up and he walks over to the desk and he is speaking to somebody on the phone shouting, this made me and my friend feel on edge as it would anybody. I couldn't understand anything that he was saying they didn't speak any English. i accidently dropped my vape on the floor and the reception man then started to shout at me for noise, baring in mind he had just been shouting down the phone at somebody. he began making comments made about 2 females in the same room together and was trying to make us pay for another room as they were not happy about two females staying together. He gave us our room keys and we had no information regarding the hotel, what time breakfast was, there was no information provided. we arrived in our room and we were speechless. there was no light, just the bathroom light. we were on the first floor and our balcony door did not lock. there was men banging on our door, the toilet seat stained, mini fridge was black. if that was not bad enough repeatedly there was people knocking on the door. i was so scared, we did not sleep, we did not want to leave the hotel. this is not a hotel i would recommended anybody to ever visit, general hygiene, health and safety was not followed. there was no problems with our flights, transfers. my problem is the hotel. at 5am in the morning we had not slept because we felt so scared, we left the hotel and we went to go and stay in another hotel which were so welcoming, spoke English, and the room was sanitary and the door locked. I had to pay more money that i didn't have, to pay for another hotel room.
We told the man the following morning that we were not coming back and he slammed the room key on the desk and pointed at the door, the man was rude, and his actions were aggressive. we were so upset and cred the entire time, We didn't want to ruin our hotel experience so we had no choice other than to book another hotel. Due to this, i couldn't afford to pay my bills that month when i got home. To made it worse, they promised to get me a refund but i haven't heard back from them.
We called the on the beach help line 9 times in total for help, 2 young girls scared and there was no response ,they advertise themselves as 24 hours but they clearly aren't. This is false advertising and they are legally not allowed to do so!!!!
I raised this complaint with on the beach on the 1st of July, i then had an email to say it would take 28 days to get a response, it is now the 21st of august and i have heard nothing, i feel as if i am being ignored and i do not think this is expectable. i would never use this company again, there customer service needs seriously improving and there level of care! The entire experience was unacceptable and i would never ever go back.”
“Never again. I have booked a for myself and my family to the Dominican Republic. I have all the details made the payments and the rooms are all in my bookings section. On the Beach have taken a total of £728 from my bank account and cat tell me where it has gone, because each room I booked I booked separately and they won't discuss it with me without my families permission. They didn't need to take everyone permission to take every payment from my account.”
“So I put a review up before saying I was worried if booking was going ahead as it wasn’t showing on the app yet I had the ref number and email with all the booking details. I finally got thru to someone who confirmed the holiday won’t be going ahead as there has been a technical issue their end and they would refund my money and then book the same hotel and flights again.
After nearly 3 hrs on the phone and getting me to go thru 3 money transfer apps and variations they have tried to get me to part with £1,400 in order to get my £2,300 refund back.
This company is a joke
They obviously like to scam people
Feel like an idiot believing that they were a reputable company
Now we have no money and no holiday.
These are horrible sick people
Do not trust them do not book with them.
Your money is more useful being throw in a live volcano 🌋”
“Appalling company. I could not afford the monthly installments. They cancelled the holiday without giving me a date this would happen. I lost my deposit- fine I expect that but they are now saying I have to pay for flights! Even though I wont actually go on the holiday as it is cancelled. Suddenly their communication is thick and fast. Disgusting customer service. Avoid at all costs. Their refund policy is shocking!”
“We are currently stuck in a hotel in Kemer Turkey that blasts loud music from 9.45am in the morning to midnight. No one speaks English, my daughter went missing on Sunday morning at breakfast as it was our first day and trying to get our bearings, she is 9. I couldn’t find her for over 15 minutes which felt like a lifetime… I tried to speak to fellow Mums, everyone is Russian, I was crying and trying to speak to hotel staff and beg for help as I was panicking, the staff didn’t know what I was saying and just kept saying ‘I don’t know, sorry’ and shrugging at me. Thankfully I finally found her round the side of the place. We tried to ask to change rooms as the noise was as booming through our room the previous night, the floors were grubby and the patios door was broken and we are ground floor and didn’t feel safe. We were blanked and for 20mins stood there trying to speak with someone. No one spoke with us. Frustrated we went round the pool, then the music started booming at 9.45am so loud we couldn’t hear each other. I have ADHD and I cannot cope with loud noise it is far too stimulating. As this was advertised as a family hotel we didn’t think we would be in a nightclub. We tried to move to the kids pool where the music from the neighbouring hotel was playing even louder than the our hotels. We are a same sex couple and if we had a peck we would be stared at, muttering and glared from staff and guests. We did not expect to be faced with homophobia in the safety of our resort. At this point we tried to contact ‘on the beach’ to request to be moved hotels. We tried several times to call the number provided but it was an automated bot. We were going round in circles. We decided to give up and try again Monday. This time we had to wait for 1hr to talk to an agent.. via text !! We told them our concerns and they asked us to provide video evidence…. It is illegal to video someone without their consent? Are they really expecting me to video staff not understanding us and homophobia?? Then they will decide if we are worthy enough to be moved hotels??? This is abhorrent!! We have spent over 4.5k to be stuck in a hellish nightclub that you cannot even have a conversation with each other where not even staff speak English only Russian!! My child went missing and no1 could or would help. And we feel so uncomfortable that my partner and I are scared to show any PDA at all. How is this acceptable?? We have 11 days of this hell left.”
“GOOD STUFF
Easy to use app
Easy payments, with no charges for paying early, they always massage to warn me of payments coming out
Access to hotel, tanned and flight info
BAD STUFF
Easyjet to fly out, simple and easy.
Vueling to fly home, they tried to over charge on luggage and I had to argue at the airport bag drop-off. They claimed the underseat luggage would not fit and I would have to pay to store. It was the same as my outbound bag, only lighter. I did not pay and it did fit.”
“Left us stranded for a hotel pickup from hotel to Tenerife south airport with no communication atall, we tried for days to contact them to finally get in touch to be told the transfer will 100% be at our hotel at the time stated. After a hour waiting we had to spend more money on a taxi after already paying a premium for express transfer for quicker journey. After we got to the airport we found out most of the plane we was on had all been let down by this company with zero communication, some didn’t have the funds for a taxi and where left in a very stressful situation”
“Ok,only until things go wrong, Our flight was cancelled,the night before we were due to travel to turkey. So We had to book our own flight,the next day..so lost 2 days of our holiday,lost our prepaid seats on plane,sat separately. lost transfer from airport to hotel,had to book our own taxi ,late in a foreign country. Couldn't get in touch with any reps from On the beach,came home,had our baggage damaged & torn.we tried reporting it to On the beach,they refunded only 1.5 days for our hotel,and didn't want to refund, for transfers,seats,and damaged luggage.saying we had to sort these problems out ourselves with airline Pegasus.you are our reps,who booked our holiday and should be able, to help.not pass it to the airline. this is so unfair and they didn't care.or help us.just said we accepted the 1.5 days refund,but we didn't. Now we are out of pocket, and ruined our holiday”
“Have to say purchased the holiday because of the advertised free esim as we go away on the 17th July
Tried messaging tried calling no reply to any.
Welk as we guessed an advertising lie as we never received ours, now to late to remedy it and only have the network to use very expensive a cost we thought we would not have to pay.
Their should be some recrimination for companies who do this.
Let's hope rest of holiday goes well”
