Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst experience ever. Lost my parcel 2 months ago, they keep asking for other documents, and no solution. I waisted my time, money and patience. Avoid totally this scam company.”

Helpful Report

Posted 3 years ago

“Awful. Booked a 1-2 day service. Was advised collection 14/11 (Sat). Item was collected by Nightline 16/11, who advised me that they don't do Sat collection. So Parcel2Go just don't bother to check 3rd party terms and wasted my whole Saturday awaiting collection that was never possible! I'm chatting to "Maria Ro" now via their live chat and the incompetence is astounding. I have asked several times for detail to submit a complaint and she cannot provide. AVOID AT ALL COSTS”

Helpful Report

Posted 3 years ago

“Not moving my parcel for three days after collection. No hotline to speak to anyone.”

Helpful Report

Posted 3 years ago

“Shocking that this company is allowed to operate. No parcel received, no explanation why, no interest in doing anything. DO NOT USE. They will take your money and your parcel and there's nothing you can do about it. I expect their staff are so badly paid they have to steal the parcels to eat.”

Helpful Report

Posted 3 years ago

“Appalling company failed to collect my arss your a joke”

Helpful Report

Posted 3 years ago

“Absolutely appalled, every parcel i have ordered through this company in the last month, has failed to be collected, resulting in me contacting them numerous times to put it right, they never apologise or admit the fact they have a rubbish system that takes the money and gives false ''order within**hours for collection tomorrow'' deadlines. An important parcel had to be collected today, and dx never showed up, contacted parcel2go, as i took a full day off work unpaid, so this collection could happen. No apology, i wanted to cancel so i could use a more reliable agent to book through, but ''ALEX'' decided to re-book the collection without my consent or request, meaning i now have to have another unpaid day off work tomorrow. I asked several times when the re-collection date was, and was ignored. I asked for the address/email so i can send a formal complaint, also ignored. Only way i found out the collection was re-booked for tomorrow was getting an email from them. Absolutely disgraceful service, AVOID, AVOID, AVOID !!!!”

Helpful Report

Posted 3 years ago

“Many devices and belongings have been stolen,the expensive things up to £600.boxes re-pack with plastic film as it was and I realised the robbery too late for claim.via chat I have been jumping from one operator to another until the chat expired 2 times and start again with all the process. Shame on you parcel2go and palletways.”

Helpful Report

Posted 3 years ago

“If I could give zero stars I would. They do not care at all about customer service. I had problems with delivery, they did nothing to help. I had paid extra for refund if parcel didn't arrive on time, I was told incorrect amount and only received half of expected money back. This is completely lost on them, all I am offered is a goodwill gesture of a prepay amount which is fine if you have another parcel to send or likely will in the future but I don't so this is completely useless to me and again, this has been lost on them.”

Helpful Report

Posted 3 years ago

“I cancelled my postage a few minutes after I ordered and paid for it when I noticed an error I had made. I never received the refund!”

Helpful Report

Posted 3 years ago

“3 collection days booked. Didn't turn up. Virtual chat online was useless and you end up going round in circles. Absolutely diabolical! Please be warned and do not and I mean do NOT use.”

Helpful Report

Posted 3 years ago

“The courier that I booked through Parcel2go failed on two occasions to collect a parcel, delaying collection by 7 days. I cancelled and opted for a competitor. Would not recommend using this company.”

Helpful Report

Posted 3 years ago

“Due to their error and not sending a customs label the parcel cannot be delivered and is where no one knows? therefore I have lost money but they will not apologise or accept responsibility. They will not refund postage even though I paid more incase parcel did not arrive to be covered. They just say it is out of their hands. It feels like they have stolen from me and reading other people's reviews online I am not the only one. I hope someone takes them to a small claims court.”

Helpful Report

Posted 3 years ago

“DO NOT USE - I used them to deliver a parcel, paid for extra insurance. They said the parcel was delivered but it wasn't, it was delivered the next day but damaged. Even though I paid for extra protection to cover the cost of the items they won't pay out as for pictures they only cover for non delivery not damage so obviously they know they can't trust their couriers not to damage items. They said they would refund the amount I paid to them but they have only refunded some of it. Will never use them again and wish I had checked the reviews first.”

Helpful Report

Posted 3 years ago

“Sent a parcel with them on 18 September. On 5th October, I contacted them to ask confirmation that it had been delivered as it was clothes to return to a retailer for me to get a refund. They pulled out of the online chat saying they were having issues then sent me an email to say they were were on the case. On 8th October, there was no update and they said they were still enquiring. On 13th October, the same. On 25th October, I raised significant concerns on the online chat. They again opened an enquiry saying this would last 7 days - it had already been 20 days. Now it's been 23 days and STILL no response. Will they ever find my parcel? Do I just have to accept that I can no longer have my £233 refund for my clothes which I returned? They've lost my package and despite trying to talk to them about this for weeks, there's no resolution and no communication! P2G78162404”

Helpful Report

Posted 3 years ago

“Do not use. Sent a phone that I sold on ebay. Payed for extras included guaranteed delivery and full protect. Parcel showed dropped off to shop and collected by delivery driver. Then all tracking information stopped. Reported is P2G and they opened a case. Almost a month later I am still trying get my claimed sorted and they just stall and keep asking for more and more information. Latest is I needed to blacklist the phone which I got ee to do ee sent email confirmation and now P2G will not accept the email from EE. Stay clear at all costs”

Helpful Report

Posted 3 years ago

“Can i give 0 stars ? lost my parcel for 3 months china france china again... useless”

Helpful Report

Posted 3 years ago

“Continued vandalism and do not collect when promised!! Do not use!! Over the past two months I have sent two parcels, both of which have arrived damaged and parcel2go have accepted no responsibility, and done absolutely nothing to support resolution. The first was a spice rack for a wedding present, with jars of spices and foodstuffs, the parcel was clearly marked as fragile, had ‘this way up’ signs on all sides, and was packaged with plenty of precautionary packaging. This parcel was delivered upside down (!!!) with the contents smashed. Parcel2go said I could have £12.14 returned, and did not look to investigate at all or resolve further. The second package, sent last week, was for my sisters birthday, and was a handmade coffee table. This was packaged in cardboard to prevent scuffs, as I’m not sure what else it could have been packaged in without using an enormous box filled with insulation and foam - in reality, I should have used a shipping container!!! As for collections, on the agreed date, the courier did not turn up, not word as to why, the only thing parcel2go would say was ‘they’re not guaranteed, so you can either book again for two days time, or have your money back’. By this point, any idea of having the parcel delivered on my sister’s birthday was gone, but parcel2go did not care in the slightest, no offer of expedited delivery, no offer of any other resolution. Begrudgingly I booked for two days time. I received a wealth of emails from Hermes saying they were and were not coming, and I needed to book again. Eventually they came and collected the parcel, then I received an email saying they weren’t coming and I had to book again. The next day, someone then turned up for the parcel which had already gone the day before - utter shambles. Complete embarrassment on the behalf of Hermes and parcel2go. However, at least the parcel had gone. On arrival at destination, both I, and my sister, were met with severe disappointment and horror. The table has been smashed in two, with only the top arriving and the legs were somewhere between Bristol and London. Having made the table myself, at a cost of c.£300 excluding labour, I can confidently say the piece of furniture was extremely sturdy and fit for any kind of couriering - except that provided by parcel2go and Hermes! There is not a doubt in my mind the parcel was subject to malicious damage. The table top was affixed to the leg section with four coach bolts, one of which had been severed and the others had been torn from the legs. The table must have been smashed up with extreme force, knowing what it was, with the view to destroying it. Why? That’s anyone’s guess. On consulting parcel2go, they said they could refund the courier cost, and nothing else. They have no interest in furniture that is damaged, only furniture that is lost....! In this instance, they have lost half of the consignment!!! For a collective of people who’s job is to courier parcels from one place to another, both Hermes and parcel2go do an appalling job! Whilst understanding there may be human error, bumps and scrapes in the process, there is a minimum duty of care to the parcels that must be afforded by these people, and on two occasions (100% of the time) they have not even come close to meeting this. Customer service and resolution is non existent. From companies that have done extremely well out of a difficult year, it is troubling to see such abuse of power and blatant disregard for people’s possessions. If you care at all about the contents of your parcels in these difficult times, use a reputable courier company such as UPS or TNT, or support local business. Go to them directly as well, cut out parcel2go! Horrible company.”

Helpful Report

Posted 3 years ago

“Bunch of crooks - paid for guaranteed delivery to Australia, Parcel was playing ping-pong between UK depots when it should have been delivered. Finally arrived 10 days after guarantee date. Refund of carriage agreed but subsequently rejected. No reason given and all communications ignored. Ombudsman cannot help as own 'insurance' not covered by Financial Services Act. DO NOT USE THIS COMPANY!!!!”

Helpful Report

Posted 3 years ago

“I mailed five boxes the day I moved out of my flat and moved continents. A week later I got four of them, and when I went online to track, one of them was marked ‘returned to sender’. I was annoyed because I literally moved continents so my box was probably just sitting in my old backyard or something, unattended, but I was like, I’m sure there was a valid reason. Maybe I put something in there that couldn’t be shipped. So I contacted customer service hoping they could just tell me why the box couldn’t be shipped, and I thought maybe we’ll arrange for something else to be done because we’re in the middle of a pandemic and I can’t just hop on a 10 hour flight and sort it out in person. It was in the middle of the week, and they were like, so sorry dude, we’ll check with the courier and get back to you. Two days pass, nothing. So I logged back in and spoke to another customer service rep, who was like, yeah, the courier will get back to you the coming Thursday (a few days away). I was like okay cool thanks. Thursday came and went. Friday came and went. Then the weekend came and went. So I was like, okay... this is not right. I contacted customer service the THIRD time. They said, ‘well it says here in our system that the courier responded, but they don’t have your email, so why don’t you give me it and I’ll pass it on to them and they’ll contact you?’ I was ANNOYED. At that point it’s been weeks since my parcel was marked ‘returned to sender’ so for all I know, raccoons could have gotten to it already or something. Or worse, other people. But I was polite (each time I was polite, in fact) and I said okay. I gave them my email, thanked them. Though they should already have it, because I literally used it to sign up to use their service. So, right. I waited. And waited. And waited. And waited. And it’s been another week and RADIO SILENCE. And I am too annoyed to be nice right now because obviously this company does not care what happens to your parcels. This whole time, not a single person could tell me what’s wrong, no one could get the courier to tell me what’s wrong. They just kept telling me to check again later, and it’s been TWO MONTHS since my other four boxes arrived. I packed a lot of important and personal stuff in that box that I know now I will never get back. I honestly will never use this service again. I wasn’t mad that a box couldn’t be shipped, I’m mad that no one could tell me what was going on for two months and now I still don’t know why it happened or where my stuff is. Uncool.”

Helpful Report

Posted 3 years ago

“Used them many times for eBay deliveries, no problems at all. Mainly use DHL next day through P2Go and have found the service to be first class.”

Helpful Report

Posted 3 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews