Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Never ever use this service, absolute shamble, i paid extra for insurance, my 250 pound pacel turned up broken and they wont refund me. they wont call me or anything NEVER USE THIS SITE”

Helpful Report

Posted 5 years ago

“e mail sent to refund department I have been told that you have refused my application for refund even though you did not deliver my parcel, which included insurance and guarantee delivery. I was also promised by the agent on 22nd January - due to the lack of information and the way it was handled I would receive £50 back. In fact to begin with they offered me £10! The agent has told me the basis of refusal is attempted deliveries and then sent me information - which is actually laughable as it is the attempted deliveries from 19-21st January 2019 back to me in the UK. The parcel was sent 6/12/18 - arrived fine etc, attempted delivery 18/12/18 - no note left, no one even knew there had been attempt. I then spent until 3rd January trying to find out where it was through your agents, it was at a local post office. I then spent sometime trying to see if they could send to Melbourne (my son left Sydney to work at the Open in Melbourne on you guessed it 3rd January) - your agents contacted Australian Post and sent me information to do this - WITHOUT any contact information - so in the 3 days it took to get a response - it left for the UK. And to add insult to injury - you did not let me know via email that you had refused my refund as stated you would on 22nd January - only reason I knew was I looked at my PArcel2Go account. So Katherine - if you actually exist - I want my money back for a complete non-service.”

Helpful Report

Posted 5 years ago

“Lost my package and I have lost valuable client”

Helpful Report

Posted 5 years ago

“Scam, lost my package. Not paying out Insurance. Do not use.”

Helpful Report

Posted 5 years ago

“Terrible service, Live Chat just string you along and completely fail to help you when they lose your parcel.”

Helpful Report

Posted 5 years ago

“I booked am express delivery to Germany with guarantee delivery yesterday(DPD was the courier). Waited for the whole day and the collection driver didn't come. There is no customer phone number for Parcel2go, had to chat online with a customer representative. He rescheduled a collection for today. Instead of waiting and wasting another day, I phoned DPD to check that a collection has been booked. DPD told me that nothing has been booked for me/my address yesterday nor today! I would have wasted another day if I didn't make the call. Went online and asked Parcel2go. She asked me about the content of the parcel again and said that they have to cancel my booking now, because I declared a liquid disinfectant in it. Found an excuse to cover up their disgrace! Will never use again and tell everyone to steer away”

Helpful Report

Posted 5 years ago

“Astonishingly bad customer service when things go wrong. Very poor provision for bulky items, prohibitively expensive for bulky items. Avoid.”

Helpful Report

Posted 5 years ago

“Avoid at all costs! The disregard for customer service is staggering. I purchased a delivery guarantee (a new policy they offer) and they have tried everything to get out of honouring this, shifting terms and definitions once I tried to claim. DO NOT buy the delivery guarantee. It's just a way to pump you for extra money without every intending to honour the agreement. After a catalogue of problems on previous orders, and some fairly rude and abrupt customer service, along with constantly late deliveries, I won't be using parcel2go again. Use Parcelforce directly. Much better customer service, you can actually speak to humans over the phone, and the prices are usually the same or marginally cheaper! I honestly don't understand what additional service Parcel2Go provides above just going to a courier directly. They also don't care about bad reviews. I tried to resolve the complaint over livechat, and they practically told me to leave a bad review and refused to do anything to help.”

Helpful Report

Posted 5 years ago

“Don’t bother, it says door to door delivery, but they don’t say which door, no attempt made to deliver left mikes away at a collection point which is always closed”

Helpful Report

Posted 5 years ago

“I had a parcel picked up for delivery latest 15/1 it arrived at the hub but seems to have mysteriously disappeared ... I have chatted so many times with what I believe to be an automated answer and not a real person and just keep getting fobbed of with a cut and copy reply or told check the status which I may add has not been updated at all. It is so frustrating that you can’t even speak to someone and also my parcel is 4’ x 2’ not exactly a small one to loose..... will be interesting to see what the future enquiry brings. I also saw shocking footage on social media of a Hermes delivery driver and cringe to think this is who uplifted my parcel. If there was an option to give a minus review that is what I would have put.”

Helpful Report

Posted 5 years ago

“Worst courier service ever Worst courier service ever, tracking is incorrect shows delivered when not, you cannot in anyway shape of form contact them except through online chat which is completely useless as they cannot really help with anything. I had sent a parcel to Saudia Arabia delivery time was 10-15 days, after 20+ days parcel was showing as delivered on parcel2go website however it was not , and when looked at the actual couriers tracking it had failed delivery and had been sitting with the couriers. After endlessly navigating through there website to try and get in contact with a customer service representative i finally got through to someone. I explained the situation , and advised them to either re-deliver, or provide the couriers contact number or information so that my customer can collect the parcel or re-arrange. They could not provide any information whatsoever. The best they could do was email the couriers and hope to get a reply within 2-3 working days. So i waited after 3 working days i contacted them again and the response once again please wait a further 2 working days as they had not received a response from the courier. I pleaded with them to call them , to escalate the matter, they replied that they do not have any contact number of the couriers nor can they make any outgoing calls. After around 30 seconds of searching i managed to find the couriers contact number myself who advised me the parcel was being returned to me around 7 days prior and that Parcel2go have full access to this tracking thus will know that this is the case. I was now furious , a relayed this information to P2G whom simply said sorry however they could not still do anything about it and would have to confirm this information with the courier which may take 2 working days. This is not the first time situations like this have occurred with P2G. They have no customer service and do not deserve even 1 star for what they put customers through.”

Helpful Report

Posted 5 years ago

“The Star rating should be -1 or even -100. i am at my wits end. Parcel sent to Switzerland on the 14/12/2018. raised a case early in January. Replies to emails take 3-7 days!!! and still nothing. They say it is with Customs my daughter contacted customs and they have nothing we have asked for a number of the hub the parcel is at and still waiting for this information!!!!! RIDICULOUS is not the word for the "customer Service" there is absolutely none.!!!!!! So fed up. Ridiculous company how is it that you are still in business??”

Helpful Report

Posted 5 years ago

“I should go with another delivery service. I used them to send a parcel in November’18, they never send me any notification that there are some problems. Month later I contacted them via live-chat. I found out they had a problem with finding the delivery place (which is very accessible by the way)... and they failed to deliver twice. It’s almost February’19 now and the are telling me to pay £54.50 for a return... My parcel is stuck in another country and I have two options, pay or forget about the parcel. That company is a total JOKE. Criminals... AVOID!”

Helpful Report

Posted 5 years ago

“Quite possibly the most evasiove parcel company when it convenes mes to paying out on a lost parcel , all documentation supplied and still won’t pay out , they drag their heels replying and are quite polite but then ignore you and don’t pay out even when you pay for enhanced cover . I had already replaced the stock to my customers and used another carrier service provider”

Helpful Report

Posted 5 years ago

“It had to rebook the collection 3 times before it got picked up. Now 10 days into the process and nowhere is this parcel to be seen. Totally hopeless.”

Helpful Report

Posted 5 years ago

“I sent a parcel on the 3rd October 2018 by dpd local I tried to keep a track on it but they didn’t keep there system up to date .when I contacted dpd to make a claim I was informed there wasn’t any thing they can do it was parcel2go so I contacted them I got told I had. To prove when I purchased my items and they didn’t arrive ,I got prove when I got them as it was 2007 I could show they never arrived , then I was told they changed there mind about paying me as I didn’t reply with the same information I had done that , I then got told they had lost them and there refusing to keep the claim open .i contacted there ceo he ignored me totally .s”

Helpful Report

Posted 5 years ago

“I am surprised of finding bad reviews about this company. I find it super helpful and brilliant. I dispatched 3 large parcel with them which I sold on my ebay shop, I could import the orders to make it super easy to copy address and details. They offer very competitive prices, my last delivery was overweight and they also paid for me the extra! Well done Parcel 2 go don `t disappoint me please :)”

Helpful Report

Posted 5 years ago

“rubbish service , next day delivery takes 5 weeks. They don't pay the claims.”

Helpful Report

Posted 5 years ago

“Bad help and partial refund for broken goods,I'm disappointed.Think no longer to use this services”

Helpful Report

Posted 5 years ago

“appalling customer service - avoid at all cost I sent a parcel by next day delivery on 21st December containing Christmas present. i was notified shortly after the 25th that the parcel had not arrived and subsequently opened a complaint. eventually (around 16th January)they located my parcel and took a picture of some of the contents and promised it would be delivered. It was finally delivery over a week later (24th Jan) and i am horrified to find that all of the contents have been stolen except one item. The customer service is appalling, you can only communicate via a chat service on their website, every time you come to discuss it you speak to a new person who takes at least 10 minutes to "review your case". They don't take your complaint seriously and i assume their tactic is to make it as difficult as possible so you eventually give up. If you want to avoid this hassle go direct to the other providers like UPS or royal mail where you can actually speak to a human who knows what is going on. Terrible service, terrible customer service!”

Helpful Report

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews