Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It would be quicker catching a pigeon intown and tying parcel to that, your customer service is none existant and you will not provide a phone number to discuss, pathetic. AVOID AT ALL COSTS.”

Helpful Report

Posted 7 years ago

Hi, Really sorry to hear that your chosen courier has failed to collect your parcel. We only work with couriers that we expect to be truly reliable, so it’s disappointing that you’ve been let down on this occasion. Due to reasons that include heavy traffic, roadworks or complications with other collections, it’s not always possible for a courier to collect a parcel on the originally agreed date. That said, I do understand your frustration, and would like the chance to investigate why your collection has failed on this occasion. I’m sorry you’ve found it difficult to contact us. The reason that we don’t currently have a phone number for customer services is that in order to offer the cheapest parcel delivery prices possible, we need to cut down costs elsewhere. However, you can still contact us via our Live Help facility on our website. Our Live Help system is designed to speed up the process of resolving any problems our customers might have when compared with a standard phone line service. It also helps keep costs down to ensure our customers are always getting the lowest possible prices on their deliveries. I will email you from the order. Dianne Fisher Parcel2Go Customer Services

Posted 7 years ago

“im shocked to read all of the other reviews left on here, i always use parcel2go to delivery from uk to greece, often multiple parcels at a time. in my opinion ups and dpd provide the best service to my location. ive never had one issue i've used them for years and i can always track my parcels too!”

Helpful Report

Posted 7 years ago

Hi, Thank you for this amazing review. It is nice to hear from a customer who has used us a number of times and will continue to do so in the future when sending parcels. We hope to hear from you soon. Thank you, Dianne Fisher Parcel2Go Customer service.

Posted 7 years ago

“Shocking, do not touch with a barge pole, really I spend between £200-£300 per month on shipping, impossible to claim ( you need proof of loss to claim, the fact that it is tracked and it was never delivered is not enough ) terrible customer service really go anyway but here it will drive you bonkers trying to get a parcel delivered”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear that you’re struggling to make a claim for your parcel. I can understand your frustration. When claiming, you would need to provide documents to prove that the item has not been delivered. I am going to email you from the order to discuss this further. Dianne Fisher Parcel2Go Customer Service If you’re still finding it difficult to upload the necessary documents, I’d be more than happy to help. I’ll just need your parcel reference number (beginning with ‘P2G’ – you can find it in your confirmation email or in your account area on our website), which you can email to online@parcel2go.com.

Posted 7 years ago

“Published 74 seconds ago Updated 2 seconds ago Returned parcel and no refund even though they confirmed the address was correct I placed an order for delivery on an item with Parcel2Go. 10 days after drop-off the item was returned to my address. I contacted parcel2go immediately. The tracking stated the address was incorrect. I confirmed the address with the person I was sending to, on the parcel2go website address lookup and on the royal mail address lookup. All confirmed the address which the parcel2go operator agreed. I ended the chat with parcel2go to check if the receiver still wanted the item. They didn't so I made contact with p2g again and they started a refund procedure. I just contacted them again and they're refusing to issue to me a refund. The person I just spoke stated that I should have been checking the tracking whilst the delivery was in process and I should have made contact, which is pretty ridiculous. Further more, looking at the tracking it doesn't say any action needs taking by myself, just that the address is being updated and there may be a delay. Had to contact my credit card company.”

Helpful Report

Posted 7 years ago

Hi, I’m really sorry to hear your parcel was not delivered. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. I have emailed you from the order to discuss this further. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“My collection was not collected on the agreed day, after checking the tracking information the courier claimed that he had been but the package was not ready (funny as it was sat waiting in my hall all day to be picked up) then had to rearrange a collection, so here I am sat in waiting again POOR POOR SERVICE, I will not use again and would not recommend anyone else to if you want reliable service, waste of time.”

Helpful Report

Posted 7 years ago

Hi Deborah, Really sorry to hear that your chosen courier has failed to collect your parcel. We only work with couriers that we expect to be truly reliable, so it’s disappointing that you’ve been let down on this occasion. Due to reasons that include heavy traffic, roadworks or complications with other collections, it’s not always possible for a courier to collect a parcel on the originally agreed date. That said, I do understand your frustration, and would like the chance to investigate why your collection has failed on this occasion. I have emailed you from the order. Dianne Fisher Parcel2Go Customer Services

Posted 7 years ago

“Awful service - damaged the goods and are now refusing to pay out compensation despite taking out their extremely expensive insurance Do not use”

Helpful Report

Posted 7 years ago

Hi Peter, So sorry to hear that your parcel arrived damage. Rest assured we’ll do everything we can to ensure that you get an explanation from the courier as to why your parcel arrived in the condition it did. I’m sorry to hear that you couldn’t send your item. Unfortunately, there are a number of items our couriers can’t deliver under any circumstances due to reasons of legality and safety. When booking an order, we require all of our customers to confirm that they have read our prohibited items list, and that the item they want to send does not appear on this list. You can learn more about our prohibited items here - https://www.parcel2go.com/prohibited-items Unfortunately, as this is the case and the item was prohibited, we would not be able to compensate for any damages with us. I have located the order and will email you from this. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“Awful service. I have sent boxes before from Madrid to London and viceversa and this is so far the worst service ever. The first day that the compay was supposed to pick up the box, it was cancelled because of "lack of information" on the pick up location. The address was complete, but it has two post codes (one acording to Correos and one according to Madrid's council). The website doesn't allow to write down both so I wrote one only (so far we haven't had any problem with this before until now) I sent an email (as an answer to the first one I got from Parcel2go with he extra information on the post codes and another phone number. No answers. The company that supposedly has to do the transport, doesn't pick up the phone and the chat in the website didn't work. Finally, through the website, I manage to rearrange another pick up date. It says it'll be the 7th. Nobody comes to pick it up (again). Some time later the chat on the website seems to work and I manage to talk to someone (Gladys). By this time the website says that the box has been picked up. This person says that the information is still uncomplete. I explain to this person the problem and she says that she has corrected it all. She also kind of calls me a liar saying that I didn't email them. Also, she tells me that "logically, since the pick up is in Spain, nobody is going to call you on an English phone". Funny enough, the other phone number I put in the email was a Spanish one. I find it odd that a company that operates in Europe, wouldn't call to an English phone. Furthermore, the website lets me put an English phone number and it doesn't mention that nobody would call me there. Nevertheless, I gave this person two more phone numbers, a landline and a mobile phone, both Spanish. The person in the chat says to me that now is all good and that the box will be picked up the next day (today) yet, here I am writing this. Nobody has come or called. But the money for the service has come out of my account. Communication is impossible. There's no way for me to contact the company and I have been charged for a service that hasn't been done not once, but three times! This situation is ridiculous and I want my money back. When I click on the refund terms though, nothing comes up. Very dodgy.”

Helpful Report

Posted 7 years ago

Hi Cristina, Really sorry to hear that your chosen courier has failed to collect your parcel. We only work with couriers that we expect to be truly reliable, so it’s disappointing that you’ve been let down on this occasion. Due to reasons that include heavy traffic, roadworks or complications with other collections, it’s not always possible for a courier to collect a parcel on the originally agreed date. That said, I do understand your frustration, and would like the chance to investigate why your collection has failed on this occasion. I am currently waiting for further information on what has happened here and will contact you shortly to discuss this further with you. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“I prepaid for a collection and delivery, no collection made on the day booked. No communication. The site would not allow me to book in to cancel, I had no idea if they were still going to collect. Used Collect plus previously and returning to them.”

Helpful Report

Posted 7 years ago

Hi Neil, Really sorry to hear that your chosen courier has failed to collect your parcel. We only work with couriers that we expect to be truly reliable, so it’s disappointing that you’ve been let down on this occasion. Due to reasons that include heavy traffic, roadworks or complications with other collections, it’s not always possible for a courier to collect a parcel on the originally agreed date. That said, I do understand your frustration, and would like the chance to investigate why your collection has failed on this occasion. number for customer services is that in order to offer the cheapest parcel delivery prices possible, we need to cut down costs elsewhere. However, you can still contact us via our Live Help facility on our website. Our Live Help system is designed to speed up the process of resolving any problems our customers might have when compared with a standard phone line service. It also helps keep costs down to ensure our customers are always getting the lowest possible prices on their deliveries. I have located the order and will contact you following this. Dianne Fisher Parcel2Go customer service

Posted 7 years ago

“That company is a bloody joke! The worse service I ever used!!! Be careful everyone it's not worth it!!!!! I choosed express delivery 1-3 days and my package arrived after 7 days! I paid lot of money to make sure it will be on time!!! When I made a complaint they told me "it's just 3 days late.." what the hell is that answer for??!!I'm so disappointed ! They told me the time frame is not guaranteed so why the hell on the website it says 1-3 days?! It is a time frame !! Customer service? Ridiculous!!! Absolutely disaster!!!”

Helpful Report

Posted 7 years ago

Hi Joannaa, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have located your order and will contact you from this. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“Customer service is appalling. Simply directed to a website chat facility which after 10 minutes of waiting for a response I gave up. There's no phone number and no way of contacting them if you have a problem.”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have located your account and will contact you from here. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“Like everyone else on here this company is the worst, been trying to make a claim for over 4 weeks, their website does not update, their chatline employees know nothing, Hermes have lost the parcel, as per their tracking service, and I am being asked to send documentation to support my claim! 3 times I have sent it by email, I dont get any response to confirm they have received it, and when I GO BACK ON CHATLINE, i am told to check back next!! Just want to know how to get the insurance claim sorted, obviously they have no intention of paying!!”

Helpful Report

Posted 7 years ago

Hi, My sincerest apologies for your poor experience with our Live Chat facility. The vast majority of feedback we get about our operators is very positive, so it’s disappointing to hear you’ve been let down on this occasion. I will look into your claim and come back to you via email to discuss this further. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“DO NOT USE PARCEL2GO or DPD - they don't work weekends, do t include the day of collection in their 1-3 days and don't state the 1-3 days is 'working days' They refuse to admit they are wrong, refuse to admit loss of parcel and won't refund or compensate for late or lost items and don't compensate for losses relating to their incompetence. Also for Europe, based on their criteria there appears to be no feasible way they can deliver on time unless you book a collection for Monday's........They also don't appear to know or abide by consumer rights laws. I would strongly suggest any problems be reported directly to citizens advice for trading standards to I investigate as these companies appear to have been treating their customers apallingly for years.. Sent from my iPhone”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. I have checked our service descriptions and can see they do note that the deliveries are working days. I have your order details and will email you directly from here. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“I recently sent 2 parcels to Australia with this courier. The reason we chose this courier was that they had a delivery date of 20 December, in time for Christmas. We paid approximately £40 for this. I droped the parcels off on the 9th December. I have checked with my family in Australia and the parcels have not arrived. Live chat was useless, they don't even know where the parcels are currently!! It is clear the parcels will not arrive in time for Christmas. Do not use this service.”

Helpful Report

Posted 7 years ago

Hi Liz, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. If you could provide your parcel reference number (beginning with ‘P2G’), I’d be more than happy to contact the courier for you to find out the current status of your parcel. You can email me with your P2G number at online@parcel2go.com. Dianne Fisher Parcel2Go Customer Services

Posted 7 years ago

“Absolutely awful. Lost my parcel and say they have sent email to courier to trace. Also say they have sent me an email to raise a claim but I have received no email. How a company can operate like this I don't know. My parcel contained Christmas presents for my daughter who is away from home for the first time ever so is emotive anyway without having the gifts lost by these incompetent cowboys. Gutted, angry and upset. Will be taking this much, much further.”

Helpful Report

Posted 7 years ago

Hi, I’m really sorry to hear you haven’t yet received your parcel. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. I have your order details and will contact you from this now. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“The worst!! Dropped my parcel at the shop on 5th December for delivery to USA..........it's still not got there. It's 22nd now!!”

Helpful Report

Posted 7 years ago

Hi Mary, I’m really sorry to hear you haven’t yet received your parcel. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. I have your order details and will email you from the order. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“TOTAL AND UTTER RUBBISH. Booked a pick up with UPS via Parcel2Go. Was not collected. Called UPS. No idea about the booking. Did not have the details. Parcel 2 Go is an absolute shambles and you are wasting your money and time if you use them SO AVOID AT ALL COSTS”

Helpful Report

Posted 7 years ago

Hi Simon, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. I have your details and will contact you shortly about this matter. Dianne Fisher Parcel2Go Customer Services

Posted 7 years ago

“My parcel is lost just before Christmas, it took me 15 mins t get a live chat and then after about 20 minutes I was advised that they could not find my parcel. I was then advised that I would have to raise a claim. This entailed me having to provide evidence/receipts of what was in the parcel and up load them! They also asked if there was any key in determining the package was mine...YES the delivery address on the front and the sender address on the back - all of which they have details off. I was told they would get a response to me with in 2 working days well there is only 1 working day left until Christmas so I am not holding my breath. Just disgusting the lack of care especially at this time of year.”

Helpful Report

Posted 7 years ago

Hi Jackie, I’m really sorry to hear you haven’t yet had the parcel delivered. We work with couriers that we believe can deliver very best service possible, so it’s disappointing to know this hasn’t been the case for you. I will contact you directly from the order. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“If I realised the sender were using this lot, I would have arranged my own collection with a proper company. How in this day and age can a company have no phone, not even for customer contact, but to contact the carrier. Apparently they do everything by email, So no one knows where my parcel is and no one seems to be able to find out within an acceptable time frame. I would avoid using the company as it's yet another useless faceless entity.”

Helpful Report

Posted 7 years ago

Hi Ricky, I’m sorry you’ve found it difficult to contact us. The reason that we don’t currently have a phone number for customer services is that in order to offer the cheapest parcel delivery prices possible, we need to cut down costs elsewhere. However, you can still contact us via our Live Help facility on our website. Our Live Help system is designed to speed up the process of resolving any problems our customers might have when compared with a standard phone line service. It also helps keep costs down to ensure our customers are always getting the lowest possible prices on their deliveries. Most couriers would prefer us contacting them via email, and as such we follow their processes. I can see your parcel has now been delivered to yourself today. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“After notifying parcel to go, 1 week has elapsed, & still there has been no reply to my emails, regarding the missing parcel. EXTREMELY POOR SERVICE”

Helpful Report

Posted 7 years ago

Hi Adrian, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. Thank you for taking the time to leave feedback — it’s valuable to us and the couriers we work with in helping identify areas for future improvement. I have emailed you directly about this. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

“I am a regular customer but I recently had a parcel returned to me from Italy as I requested it because the courier couldn't find the address. The parcel was lost over the 2 months it took to return. I put a claim in but it got rejected. They are quick enough in taking your money for postage but soon find plenty of excuses not to refund you. I am out of pocket £36 due to their incompetence”

Helpful Report

Posted 7 years ago

Hi, Sorry to hear you’ve had a poor experience with your delivery. We do everything possible to ensure that the couriers we work with are as effective as possible, so naturally it’s disappointing to hear stories like yours. I have contacted you directly to ask you for an order number to look into this further. Dianne Fisher Parcel2Go Customer Service

Posted 7 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews