Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

Questions

Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent company. Pick up was prompt and efficient. Fast delivery and a very good price for the service. Good follow up through Peter Chandler at the company. Highly recommended”

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Posted 9 years ago

“Thanks Angela, great help with my collection today”

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Posted 9 years ago

“I had a query which, I was rudely cut off by the first operator, on live chat. However, when I spoke to Angela. She sorted the problem out, immediately and politely. Well done Angela!!”

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Posted 9 years ago

“Hello I contacted Angela today through the live chat and I would like to say that she was brilliant. First class customer service. Many Thanks”

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Posted 9 years ago

“Stephen in your help team was amazing, never had a problem booking with you guys. great service!”

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Posted 9 years ago

“Spoke to Catherine who was very helpful and sorted my problem out in no time. Would highly recommend them to anyone.”

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Posted 9 years ago

“I love Parcel2Go. Great prices, information and choice. Angela who helped me online was wonderful, too. John”

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Posted 9 years ago

“With thanks to Angela for her prompt and courteous live chat help with successfully tracking my package.”

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Posted 9 years ago

“Great website, that makes selling on eBay almost too easy! Had a problem with the website not showing some orders I had placed and Angela sorted it out in seconds! Fantastic live chat service would highly recommend!”

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Posted 9 years ago

“I spoke with Angela regarding a parcel that went missing! She was extreamly helpful and sorted everything out. Very speedy and helpful. thanks”

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Posted 9 years ago

“Placed and order and had to cancel a few minutes later (my mistake). Used their Live Chat and was fully refunded within minutes. Excellent service, excellent communication.”

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Posted 9 years ago

“Have a great week! Kindest Regards Peter Chandler Parcel2Go.com P.S. Isn't it time you sent a parcel from as little as £2.29 + VAT? Hassle free transaction. My 2 parcels were collected, cheaper, quicker, free tracking, all better service than the post office. Time the PO caught up but it won't ever be able to till the unions stop their restrictive practices. A 10 out of 10 for service Keep up the good work Peter Chandler and parcel2go”

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Posted 9 years ago

“Lilian was very helpful and she made my day!!!!”

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Posted 9 years ago

“Lilian was extremely helpful and the problem was sorted promptly.”

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Posted 9 years ago

“Lilian - super efficient - thank you!”

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Posted 9 years ago

“Lilian was so helpful and friendly!! i wish there was alot more agents in other companies that were like her. It was refreshing to have instant help and from someone who knew what the issues were without having to keep repeating myself or being put through to another person. because of this i have no hesitation in coming back to use the service and highly recommend it to everyone”

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Posted 9 years ago

“Chatted to Lilian today. She helped me allot. Such a great person & service!”

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Posted 9 years ago

“Super, quick advise, this morning from Lilian, all done and booked Many thanks”

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Posted 9 years ago

“This is the first time i have used this company and i have to say i was very pleased. The parcel i sent to Holland got picked up early on the pick up date and delivered a couple of days later. The price was very good too. The communication i have had after the parcel delivery has been excellent. The customer service rep Peter Chandler has been very good. I hope to use this company again in the future. Well done. Keep up the good work.”

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Posted 9 years ago

“I was a little skeptical after getting a price quote for shipping 4 boxes to the USA from parcelforce at the post office and then getting a quote from P2G using the same parcelforce service for almost half the price!!! I dropped the boxes off at my local post office, everything else was done online, no fuss minimal forms. Parcels arrived on the west coast USA 5 days later amazing. My initial dealings with Peter C were easy and efficient. Why would you use anyone else for shipping. Thankyou P2G”

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Posted 9 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews