Parcel2Go Reviews

Name: Parcel2Go
Rating: 1.46

1.5 Rating 2,184 Reviews

11 %

of reviewers recommend Parcel2Go

Company Reviews

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Metrics

1.5

Based on 2,184 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 11%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online@parcel2go.com

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Parcel2Go 1 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst website of the world, they miss my parcel and ask me for more money to find and send back, is this real? Incredible!!”

Helpful Report

Posted 5 years ago

“A courier who forges a signature which is illegal, says a person is in when they are at work, parcel stolen, need I go on. I have used them twice and both times the parcel goes missing. Shouldn't be allowed to get away with it and they are not interested, can't even get in touch with anyone. Total disgrace. I paid DPD to deliver my parcel through parcel2go website but that did not happen.”

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Posted 5 years ago

“Ive send parcel with P2G and Its the worst customer experience ever. My parcel was delivered after more than a week to Me😂😂 even I buy 2nd day delivery. It was damaged, everything inside was damaged. I bought insurance with my parcel but P2G will only return cost of parcel but not £20 insurance. Its just a joke. How many people they lie to.”

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Posted 5 years ago

“Total scam of a company. AVOID AT ALL COST! Can’t even contact them or reply to their emails.”

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Posted 5 years ago

“Lost my package them requested details of the package several times..even though the parcel was scanned at certain route points....do not use this company they are absolute rubbish!!!”

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Posted 5 years ago

“My parcell lost for 10 days ,no live chat no phone number to resolve this problem!!!!Now need to make refund to my customer!!! What is the company where you can,t resolve your enquiries”

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Posted 5 years ago

“Totally demolished my parcel I had sent...paid an insurance and still ended up 'case declined ' after hours of chatting to the so called 'live chat' Very poor service”

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Posted 5 years ago

“Worst couriers ever, 3 days ive waited for 11 parcels to be collected each day no one shows up, no responce to my messages , cant find a live chat or a number highly suggest everyone AVOID THIS COURIER, now goin to repay we another courier and fight to get my money back from these scamming rip off merchants, ripping of the disabled, SHAME ON YOU! reporting you to trading standards and obudsman your fraudulant company needs to be investigated”

Helpful Report

Posted 5 years ago

“Worst delivery Service ever. I have posted 3 parcels from Spain to Czech Republic, Collection was delayed a few days because apparently the address was wrong, I gave them exactly the same address and the collection proceeded. Same story with the delivery address, apparently wrong. I gave them the address again and one parcel was delivered... after a month! the box is barely intact, looks like it was thrown around. The other 2 are still not been delivered. Will never use them again, absolute rubbish. Eco Parcel charges much less and they actually deliver on time.”

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Posted 5 years ago

“Even small cases should be taken seriously. Simply Not happy with a service: failed to deliver , no refund, wasted a month time.”

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Posted 5 years ago

“Appalling service. I went to P2G after Hermes lost 2 items. After 3 failed collections (some stating that the parcels were not ready as we were sat looking at them !!) I gave up and sent by good old Hermes (I will not criticise you again !!) I struggled to even get to the right people to talk to, waited in queues the list is endless. Had one refund but still another one outstanding. If my business performed like that I would expect to be Kicked. This has turned into a matter of principal with me and I will take you to court for a tenner trust me”

Helpful Report

Posted 5 years ago

“Really bad company!!! Any problems, they just say sorry to hear this and thats the end of that. No compensation, done nothing to resolve the issue. Even rude customer service on the live chats that just say i cannot help you further and just offer's to close the chat. Or they keep passing you onto another person. Collection was booked and re-booked 6 more times and parcel has still not been collected. Very bad services, please please try to avoid this company.”

Helpful Report

Posted 5 years ago

“They lost my son’s parcel... and I’ve lost count of the number of emails and weeks it took to get the issue resolved.”

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Posted 5 years ago

“the stupidest service , they ask me to upload the documents , but the site is not working as should for 4 weeks and they were informed, they have received all documents per email, but it doesn´t count! So just rejected the pay for the damage. Don´t trust this company, you will lose your parcel, your money and your time!”

Helpful Report

Posted 5 years ago

“Parcel2go lost my parcel then it took 3 months to get a refund (still only got my carriage refunded, not yet the value of the item). Terrible systems and service.”

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Posted 5 years ago

“Parcel2go is a very dishonest courier. The status of the item is "delivered" while i didnt receive anything!!”

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Posted 5 years ago

“I paid over £30 (including insurance) for a parcel valued at £200 to be picked up and delivered to my home. The parcel was never delivered so I started an enquiry. After a week, I was informed that the parcel was lost so they would start a claim. I uploaded all of the document they asked for, but heard nothing for 3 weeks. Three on-line chats later (one lasting an hour and another lasting over 2 hours) I was told that due to the high value of my claim, they would be doing a 'secondary search' for my goods - which I have already had to replace and no longer require. They refuse to give me a date by which my claim will be paid, and refuse to give me contact details for their complaints dept. Their service is appalling, and if I could give them zero stars I would. If anyone can help me with details of their complaints dept. or how I go about taking legal action against them, I would very much appreciate it.”

Helpful Report

Posted 5 years ago

“Extremely disappointed Extremely disappointed. I have been using parcel 2 go for a few years know, with 3 of my companies. Not anymore. I sent a parcel to the channel islands, which did not get delivered on time. I had spoken to the customer service team, to be assured that it was delayed but it was on its way, after a few days my customer, still did not receive their parcel. After getting back in touch with them, i was told the parcel was lost and i would have to put in a claim. Even though i think it is highly unlike for a parcel to get "lost", i put in the claim with the same day, and put in the documents they asked for, which there website kept denying! After 2 weeks, i still had not heard anything from them about the claim process, so i again had to contact them, to find out what was taking so long. To then be told my parcel had been found and would be returned to the collection. This is actually a positive outcome for me, would prefer my stock back then the money from them! I was told it could take up to 14 days for the parcel to be returned. So nearly a month and half later from the date i booked in the collection, i still had not received my items back, or had anyone get in contact with me. So again i contacted them through online chat, which is the only way to actually get in contact with them, which is also hard to find on there website! Someone pretty much told me to wait a little longer as it takes up to 14 days for the items to be returned, but i asked to be put through to the claims department who then told me, what was showing up on my screen, "your order has been found", when actually it had not been found and nothing was being returned and i had to take the claim of £20 or the prepaid £22 (ye right), after wasting my time for a month and half, with no communication, not a phone call or an email to tell me what was actually going. If i could give them no stars i would!!! i will not be using them again!”

Helpful Report

Posted 5 years ago

“Terrible service from both Parcel2go and the courier they work with specially HERMES! Two items sent were lost and they make very difficult to make refund claims still waiting for my money back so try to avoid them is you can!”

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Posted 5 years ago

“I would strongly advise you to avoid using this company. I paid £60 for them to ship my parcel next day via courier, tracked and fully insured. My parcels were undelivered as they were unable to be accepted by the recipient due to the condition they were in. They were returned to me shortly after and they were severely damaged to the extent I was unable to sell them or use them myself. The company did not offer me any compensation on the basis that my parcels nature was on the ‘no compensation’ list. This list basically contains anything and everything one might want to ship. I therefore lost the value of my parcel and the delivery charges, a total of £400. The customer service throughout was extremely poor, some of the worst I have ever encountered. AVOID, AVOID, AVOID”

Helpful Report

Posted 5 years ago

Parcel2Go is rated 1.5 based on 2,184 reviews