“DO NOT USE THE NEXT DAY INTERNATIONAL DELIVERY SERVICE.
I work for myself, running a small fashion business and had the opportunity of a lifetime to dress one of the biggest names there is - which would have totally made my career.
I paid £130 for next day international delivery, and was told it was guaranteed. I drove the parcel to the depot, before 3.30pm, and watched as everything was filled out properly (having learnt from the only other time I'd used the next day international delivery - where it actually took 4 days and I couldn't speak to anyone because they don't have ANYONE to talk to on the weekend?!?).
On the Friday, I heard nothing from Parcelforce. On Saturday, I spoke to the national team - they couldn't tell me anything I couldn't see online, just that it was scanned in. I called Fedex in America - the courier it should have been passed to, was on the phone for over half an hour - racking up a huge phone bill, and they told me it hadn't even left the UK.
I'm writing this on Monday evening, after calling Parcelforce repeatedly all day, and being passed around and around, being told we'd be called back. We weren't, and the man 'dealing' with this matter went home before dealing with anything. I did not have one SINGLE apology during that time.
Noone can tell me if it will go out tomorrow, and noone can tell me where the parcel is - apparently ParcelForce don't know - though I've been told by Fedex in America (on Saturday) that it's sat in Birmingham.
The problem with the package has changed on numerous occasions, from
problems with customs, the sheet never have been attached, not knowing what the garment was made of, and the most recent reason is that they're waiting to hear back what the problem is because they don't know, they don't know when it will be sorted.
Still, I've had no apology, and have no idea when this will be going out. I paid £130 for 5 day postage minimum, and genuinely worry they've just lost my parcel.
I've filed a complaint and have been told I won't receive "consequential compensation". I would drive across the country and pick up my parcel and deliver it to an airport in a heartbeat, but noone knows where it even is.
Absolutely appalling service, and even worse treatment. I feel totally let down, have been completely embarrassed and ruined my reputation with this client, and ruining any further opportunities.”
“PAINFUL like this EMAIL
Prepared a parcel for my sisters new born... You know special shipment to your family - everyone is eager to get it....
1. I go to the Post office - pay the money, gave them my parcel with the address written on 2 sides of the box. I was not told anything that this is not a normal way to ship or that this company has a very bad track record.
2. Two weeks latter no sign of the parcel.
- system shows that parcel has left the Post Office.
- My sister goes to the Lithuanian post office. No sing of the parcel also everyone is surprised that for such parcel there is no tracking number.
- I go to my post office and for the first time I am informed this is not their service and get given a leaflet how to make a claim for lost parcel... they can not find the phone number for the Parcel Force.
3. I make a claim on line... Find all possible receipts for good I bought.... provide my sisters full contact details...
4. I am told that they hold the parcel with them for a month... I shipped my parcel on 20th of October, made a claim on the 11th of November and was told by the claims department that parcel is being returned to the UK on the 17th of November... That's not a month.... My sister did not receive a note about attempted delivery, at no point in my email exchange with the claims department did they tell me where my sister needs to pick this parcel from.... I asked them to call her and advise her when they will deliver... none of this was done.
5. Today i went to the post office to pick up my returned parcel. Post office staff is telling me this is nothing to do with them. Hmmm how can this be noting to do with them if they took my money and sold me this service? So I have an unpleasant conversation with with them which forces them to call Parcel force (this time they find the phone number). They tell me that someone from parcel force will call me....
6. Parcel force calls me (someone from somewhere) Tells me that this is not their department issue and that they can not help me. And that I have to call another phone number. I have another unpleasant conversation which makes this lady give me another phone number...
7. I call this phone number and get Sales department which tells me this is not their department job and they can help me.
8. final reach the Managing directors office and they tell me that they can not tell me anything because I went through the claims department. They also tell me this is not their job. I have another unpleasant conversation and this lady promises to look in to this case....
I can go on.... But is this really a CUSTOMER SERVICE- you know the person who pays you for your service????
So all in all I ended up with no happy delivery to my sister, lots of negative energy spent by me and my sister, a tone of baby clothing that no longer fit the baby and lots of lost personal time....”
“If anything, I would love to be able to know before I buy anything, if it is going to be send via Parcel Force, because then I am 100% sure I will not buy it...Their delivery service is terrible, the delivery guy came to my house and then did not even care to ring the bell, he just knock and by the time we realized he was there, he was gone!!!!, We called and after 45 minutes we were told that the parcel was going to be deliver the next day and left in the place I told them as I was not going to be about....not so, they left another delivery note...here we go again, I decided to do it through the internet and change the date to a week later so that we could be here...not so, they decided to deliver on Saturday and God only knows where did they try to deliver because no delivery note was left and now the site says that my house is unoccupied ..OMG,...and this is not the first time..terrible, appalling service!!!”
“I arranged to have a large package delivered on Friday. The package was a £250 4m x 3m chicken run which I was buying because the fox was after my chickens. I booked a day off work and arranged for 2 people to be here to assist me in building the run.
Parcel force delivered 2 boxes on the Friday as planned, we tried to build the run to find half of the items were missing. Upon looking at the boxes it should have been a 3 part delivery but only 2 of 3 parts came. I rang parcel force who told me the third part had accidentally been sent to Oxford (the other side of the country in error) and I would receive my package the next morning (saturday). I have waited in all morning and no delivery has arrived. Their call centre is closed and tracking just says 'in process' that means it will be Monday when it comes now. I'm going to have to take another day off work to accept delivery and build the run and hope the fox doesn't get to my chickens before then.
I am disgusted at the service. I've not even received a text message to let me know when to expect either delivery. Worst courier ever!”
“Appalling experience with Parcel Force.
They claimed that they have been attempted delivery several times and each time I actually was home, so can only assume it was a lie! We had rescheduled delivery several times and... same story - they kept changing online tracking status to "failed attempt delivery due to addressee not being at home" while each time I was at home and they event didn't bother leaving a note. Erroneously, for the forth time the status said that the address was incorrect! - another lie. After multiple calls and conversations with customer service, several managers in the company and hours on the phone they finally delivered the parcel but it took them over a week of delivery attempts while I always was at home.
I really don't understand how any company would employ them as a vendor.”
“Parcel Force have not left cards five times in a row, leave packages at different post offices and not the most convenient, which means having to contact senders for tracking numbers to find out where to collect.”
“Paid supplier for 24 hr delivery , supplier despatched well in time , Parcelforce received the parcel early in the morning , however they did not bother to put the parcel on their van for delivery , after a few calls to them they said the only option was to deliver to me the 'next day' as " there are no drivers left now to bring the parcel out " ! , I advised them this is unacceptable and return the parcel to sender as you have failed to deliver according to the contract , all in all an exceptionally poor service from Parcelforce , I would never choose to use them myself .”
“Ordered Express 24 service. They were supposed to deliver on Saturday and they didn't, the tracking history shows that they didn't even attempt delivery. The history was updated at 12:48, 18 minutes after the depot's closing time so I couldn't possibly call _them_. I called customer service and they confirmed that with a shrug and told me it would be delivered on Sunday.
On Sunday, there was a "delivery attempted at 8:39". I was home, no card left, no buzzer buzzed. I called again, they insisted that the driver attempted delivery. When I pointed out that their website says that they always leave a card, he said that sometimes they don't if it's a flat. Customer support was extremely rude throughout, did not apologise and tacitly implied that I was lying.
When I mentioned that this is the experience of many customers (according to online reviews), the rep literally said "that's a load of rubbish". Only thing they can do is deliver on Monday.”
“Parcel tracking number FWEX6786112GB
Our experience
Express 48 was a waste of time, parcel disappeared off tracking for three days.
Sent two requests for help and action from Parcelforce, got an automated reply which said they were very busy taking calls but would come back to us but they never did.
Made calls for help and was told they would call back but never did.
Was told to contact the next hub and check ourselves.
It is evident that they rely on customers telling them if there is a problem as their systems do not identify when a parcel has not reached the next link in the chain.
If you did not repeatedly chase them your parcel will disappear forever”
“3 separate orders apparently attempted to be delivered; no cards left; no tracking numbers left; online redelivery arrangement (by postcode) ignored; eventual visit to depot fruitless, no idea where parcels were. One has made its way successfully all the way across Europe only to be lost by Parcelforce just a few miles from destination. Am raging.”
“Yet another unhappy customer; Parcelforce have delivered my package to a completely different address. To a school to be more precise, so it is closed over the weekend - which lost me 3 days. Are your drivers that lazy to say the least?”
“Let down again by parcel force paid for 24hr delivery yesterday now told it won't be here till Monday, absolutely pathetic service and I will never use them again,will advise everyone I know not to use ever.”
“No one knows where my item is. Turned up late and when I was not in having given up hope. Next day, it wasn't rescanned for delivery, the depot would not answer when transferred to, and no one could contact the driver. I paid a premium for delivery but instead I got an 8 hour window of maybe delivery, no warning before delivery, no weekend or after hours option, and lack of process around tracking, and they lost my package. In future, if I see a vendor using ParcelForce for delivery, I will not buy.
Poor all around and in every facet.
Impressive in a way.”
“ParcelForce international hub at Coventry has lost 3 parcel in 2 months with a combined value of £11,000. The parcels arrived on different dates all from Koln in Germany Then lost by parcelforce in there Coventry hub. Also why does the international hub hold parcels for 3/4/5 days before releasing the to there national hub for delivery ??? especially when they are EU parcels & the national hub is next door to the international hub " Coventry" ,
I can send a large parcel to Germany with parcelforce for example on Monday afternoon it arrives with my customer Wednesday afternoon 73hrs later So why dose it take 6/7/8 days for uk residents to receive international parcels from coventry ????? I will no longer use parcelforce & all my custom will be going to a more reputable delivery company .”
“We have been using parcelforce for over year now,only thing we had problems with parcelforce every items we send was damaged and never got any compensation,try to call manager Sheron Robinson at parcelforce but never got any help just wast of time, i would not recommend parcelforce,the worse company to use.”
“This was a terrible experience with Parcel Force, and I hate to say that is indeed ongoing. My package was supposed to arrive on the 27th. Today is the 31st, and still nothing. Yesterday, I spoke to someone who said it should've arrived the 30th, and would guarantee free Saturday shipping. Well I got off the phone with Parcel Force, and they are saying it is in their international hub, and will not be released till Monday.
I have never used Parcel Force before, and I pray I never have to again. This company is backwards, slow, incompetent, and should never handle a pizza let alone someones delivery. Read the reviews, believe it, and avoid Parcel Force.”
“Parcelforce is a dangerous parcel company to use. They are not reliable. I see them as a fraudulent company operating to exploit people. I have been robbed by them. I will make sure i involve the police. It is very unfair. Money was deducted from my account without parcel force delivering my parcel. I called the customer service it was like they have no good management and reasonable customer adviser. They kept on telling me false story. I have lodged a complain with the police regarding this. People need to be aware of parcelforce it is a fraudulent company. The world needs to know about this as i am in pain regarding this. It really do hurt. If there is a word more than very poor i rate them for that.”
“If there is a zero star I would select it for parcel services. It would mean Very very very poor.
I was send a message when the delivery will be....took day off...waited all day...can't move out of the house in case the driver turns up....at the end of the day I was told it will be delivered the next day....no notification about the change of the day....... they need to sort this notifying system... it obviously doesn't work.”
“its disgusting that you charge for your service. I had a lot to say, but to be honest. It was just far too hateful to post. DO NOT USE IF AT ALL POSSIBLE!”
