“I was expecting 2 deliveries yesterday. Both packages were attempt to delivery at the same time (happens to be school collection time – around 15:30).
One package was left with the neighbor and the other, no card nor instructions on where the package was and how to get it.
I have done the tracking and the package is at Post Office to be collected.
I called to ask for redelivery and they said that the policy is to leave at the Post Office it cannot be redelivered.
The Post office opening times are 9 - 5:30 Monday to Friday. Saturday 1/2 day.
I have to take half day of work if I want to get my precious Parcel.
It is a very poor service. Firstly, the delivery man did not leave any card, second it is reasonable to expect more than one attempt to delivery.
I really would I pay attention next time I purchase from a company. If the company uses PARCELFORCE, I will probably do not purchase from them.
It is THE WORST service from any of the delivery companies such as Yodel or the Royal mail, Amazon, etc.”
“This has got to be one of the worst companies in this country! I have tried to rearrange delivery, have the item sent to my local post office but the people at the Basingstoke depot do not listen, do what they promise and I would definitely NOT recommend them. Awful awful customer service.”
“Had a text message at 07:46 saying my parcel will deliver today. Went on the website at midday and it said it would be deliver at 13:37. At 15:00 I rang to inquired about my parcel only to be told they thought it was a pick up and not delivery. Five minutes later I got a text message to say it would be delivered between 16:05 and 17:07. At 16:30 my building intercom rang as I remotely open the door I saw the parcel force driver putting a paper on the door, as I rang out to catch him he was already in his van ready to go. I waved the paper at him and he said " I thought your buzzer wasn't working".
Poor service. Is this the service am paying for. My company and myself won't be using this service anymore”
“AWFUL service! Misread the address and said would deliver next day and that parcel was on route, this was a lie and eventually admitted that they hadn't bothered. Waited at home for 3 days for what was supposed to be a 24 hour express for £14! DO NOT USE THIS COMPANY!!!!!”
“Placed an order with Screwfix for next day delivery who despatched on time via Parcelforce. Checked Parcelforce tracking during day and it confirmed out for delivery.
Waited in all day, no delivery, checked tracking and it had been updated at 6:20pm to say "Delivery attempted". Absolute rubbish, no attempt had been made to deliver. Roll on the day Parcelforce are put out of business by DPD or similar who offer far superior service by enabling you to track drivers progress live. They also don't lie about attempting to deliver.”
