“I'd put zero stars if I could.
I came online to check if this company is still trading. How can they be? They were hacked 6 or so months ago. I wanted to check if there was an update assuring us that our personal data had not been compromised. I switched solicitor firm through necessity, as the website and eways portal were down for weeks. But I still worry for myself and anyone else who provided personal data to Premier. Who's safeguarding it? Or is in already sitting on a hacker's database to compromise us at a later date. There is no reference to a very serious event, on the website at all. No reassurance.
To any new potential customers, do your due diligence first. Find out how they secure your data. And test their response times before committing to use them. If in doubt use a firm with an office you can visit.”
“Awful service, my partner is in the process of buying a house from there client and has been waiting 6weeks now for a response, this is putting the whole process in jeopardy as his house is nearly sold but we have no where to go, so because of there lack of communication this whole deal is liable to collapse, please do not use these get your self a reputable reliable company.”
“There is no sense of any urgency with these folk. I agree with all the other reviews. Steer well clear and do not use them if you are selling/buying via Purple Bricks.
Communcation is kept to a minimum, replies disingeneous, delayed.....why go on.....
Nick Winton”
“DO NOT USE THIS COMPANY. I've had an awful experience working with Premier Property Lawyers on behalf of Strike Conveyancing. My conveyancer went away for a whole month during the sale, didn't hand anything over and whenever I try to call up - nobody has any clue what's going on or where we are. Emails are getting lost and enquiries are sat around and this is majorly risking my onwards sale.
We have an unchained sale of a second hand new build property - now entering month 5 of the sale and only half way through enquiries - my biggest mistake ever choosing this company.
Staff are incredibly incompetent, whenever I call up somebody on the phone says "ooh this is very complex" - extremely worrying that they have absolutely no clue what's going on. I get different answers and never able to get through to my conveyancer - instead I always get put through to a random admin staff on the phone who reads my case notes with absolutely no context at all on the sale.
Save yourself the pain, headache and hassle with the company - go somewhere else.”
“I’ll open by saying solicitors are the scum of civilisation and PPL take it to an all time low. Frequent ‘lost’ documents in the post (so where’s all my personal data ended up?) numerous false completion dates stated so we wasted considerable effort getting ourselves prepared only to be let down by PPL on the day and everything being pushed back. We never once pushed them for completion accepting that it takes time to do a job properly, turns out it takes these guys an age to achieve absolutely nothing. Is you use this firm be prepared for misery and disappointment. I wish them nothing but failure so we can hopefully see the end of this dreadful company. Can’t even imagine the sort of worthless character this place employs. Do your career a favour and find another job.”
“If you want to be able to move or buy quickly or even end up with your dream home, do not use this company. They have no communication and even more do not have the time to advise or help the customer. They make you feel guilty fir asking questions and cannot grasp the concept of the customer being frustrated when things are not going well. They are taking in too much work so it is taking months to actually go through the process. This should be a joyous moment when buying a house it it is a nightmare. I was not happy with them and made a complaint which it states can be done on their website. Within 2 hours of that complaint they have abandoned my 2 purchases after 2 months so now I'm back to beginning. What's more the mortgage rates have gone up 3 times since they started working for me. Terrible service. We need conveyancers to go back to the way it used to be. More personal service and treated as a paying customer. Avoid this company.”
“This company stinks. The major problem is it has a captive market with Purplebricks. If agency fees are not paid up front the choice of conveyancing rests with Purplebricks who use Premier Lawyers.
Premier Lawyers delay and delay completion trying every trick to extract more money pushing indemnity policies for anything they can think of.
When all is sorted in my case the next communication is with the ombudsman. Please don’t use this company to retain your sanity.”
“Truly exploitative company who charged us several hundreds of pounds of hidden and unnecessary costs.
PPL were unfortunately acting for the buyers as well as us as the sellers, so had us over a barrel, with months of delay caused by having to have endless additional statutory declarations and paperwork over access to a back passage way, which had never been an issue before for any of the previous owners of our property.
PPL also gave the buyers a completion date but failed to tell us, which led to a huge amount of disruption and confusion for both parties.
The general experience of communicating with them and organising paperwork and completion date was shambolic.
Have since changed to a local conveyancer for our new purchase which has made a world of difference.
Avoid at all costs”
“Avoid, this is the parent company to myhomeconveyancing. We have dealings with latter. Incompetent to say the least.
https://www.legalombudsman.org.uk/how-we-work/
Report them and get them to stop!”
“Where to start with this terrible shambolic company , they are terrible at communicating, tell you lies and create delays for no other purpose than to squeeze extra money out of you. We were told that we had exchanged contracts on 2 occasions, only to find out we had not , our solicitor left the company (I can only assume someone realised she was as much use as a chocolate fire guard ) the new person was marginally better but still did not reply to emails , etc - please please avoid this company they are dreadful”
“Believe the reviews and avoid.
Not only did they delay our sale for weeks after we completed they wouldn't release funds whilst awaiting ID - that was irrelevant to the sale
Absolute joke of a company”
“Worst company I've ever dealt with in my life avoid they never pick up they never reply they are charging me extra money which was not my fault please avoid and Boycott Premier Property Lawyers”
“Rubbish do not use this company,we have been waiting for our deeds sending back now for four weeks now. We had to use another solicitor because we were just going round in circles and getting no where, if we had know how bad they were we would never have used this company”
“My mothers vendors are using this company unfortunately.
2 days before completion, they say they haven't had documentation regarding money laundering from the vendor. They have, twice. Where has it gone? That's a data protection issue.
More concerning to me, my mother at 87 years old, in view of the supposed completion date had instructed her telephone company she was moving. They have disconnected her landline which means her lifeline alarm no longer works. It can't be reconnected. All this because of a bunch of incompetents.”
“Avoid this company at any cost. My conveyor was an alien named karrveer. Utterly useless. Never called or answered my emails. Shambles from beginning to the end. I rest my case”
“Don't settle fir less!!! Ask for the conveyancer Arnold Ushiadi.... brilliant, always available for us, patient and unwavering over a long unavoidable 9 months of the sale process!!”
“Told completion date was ok, but now told delays in exchange of contracts saying they are waiting bank statements from buyer when previously we were told everything was sent. Confused and feel it’s just excuses and delays for what reason I’m not sure.”
“Awful awful awful.
My husband & I between us sold 2 properties / purchased a new build - 3 separate conveyancers!
In a nutshell, lose important paperwork, can never get in contact with your conveyancer, no money for days after your sale has completed, rude members of staff that put the phone down on you when you get assertive that you have not received your money and they want to leave a note for your conveyancer (who never calls back) to call you back!!
Extra hidden costs!!
I honestly don't know how this company continue to operate.
Signed & sent important documents which we then got a letter through the post asking for them again.
On another occasion sent an important document for certification but it was just scanned in to their system and returned to me even though I'd written a cover note and already uploaded the document myself.
When chasing money that should have been in my account on the day of the completion of my sale days after, I was told there was no way to contact the accounts team other than via email, no supervisor to speak to and ultimately put the phone down on me after I said I wasn't happy to end the call until I'd spoken to someone who could deal with the matter due to no confidence in anyone calling me back.
Called up to 15 times a day across the working day some days with no luck in getting in touch with my conveyancer. Left messages to call back but never did get a call back.
We were sitting back thinking everything was ok and for a month buyer enquiries were not answered or passed to us - we found this out from the estate agents who forwarded us the proof!
NIGHTMARE. Moving is stressful enough without this utter incompetent and unprofessional outfit. Go somewhere local where if you end up in the same situation you can pop in and sort it out - PPL can easily avoid and hide behind emails. If you're standing in an office you are more likely to get a solution in my opinion.
The ONLY thing I can say is that my purchase case was transferred to Hannah James so she dealt with the last couple of hurdles in our purchase. She was contactable and helpful but the first 80% was what I've stated above.
Overall, utter shambles. In total our bill combined came to approx. £5000, within each bill it states 'professional services' I absolutely beg to differ! I feel robbed.”
