Purplebricks Reviews

Name: Purplebricks
Rating: 1.27

1.3 Rating 569 Reviews

6 %

of reviewers recommend Purplebricks

1.3

Based on 569 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

About Purplebricks:

The modern and innovative answer to an estate agents, we’re the revolution that the property market needed. Here at Purplebricks, we’re still ‘proper’ estate agents, we just do things a little differently to benefit our customers. We work longer, more flexible hours, we don’t charge commission and we let you take control as much or as little as you want. Our customers can’t get enough of this new way of selling, buying and renting property and praise the way we work after battling with the cons of traditional estate agents for too long. We know the world of property can be stressful, so all we’ve done is made it simple with great customer service and digital access to all the details and paperwork you need, 24 hours a day. Don’t just take our word for it as thousands of people each month leaving purplebricks reviews can’t be wrong. Real people, the usual processes, just done in a more efficient way, that’s how we work at Purplebricks.

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Purplebricks 1 star review on 6th February 2023

Anonymous

"They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but they ignore us and the hob wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler the inspector said it has very high pressure and he put sticker said (danger don\u2019t use) in the same day that he came, even after I sent many many emails and thousands of calls that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, they are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use at They are dishonest, don\u2019t take care about clients. I am now have problems with my property because of their neglecting. Last year in may The gas inspector came to check the hob and the boiler, and he found problem with the hob and he was about to fix it, we waited more than 3 hours just to give their permission to fix it but the ignore us and the jobs wasn\u2019t working for 2 weeks after I did a dozens of calls and emails, ( after I spent fortunt for delivery food). About the boiler has very high pressure and he put sticker said (danger in use) in the same day that he came, even after I sent many many emails that the boiler doesn\u2019t work properly they didn\u2019t do anything about it. Since last Thursday the boiler has been stopped and I don\u2019t have warm water or even heating system in this cold. I have many serous medical conditions and three kids I one of them is toddler. We are sleeping in the same bed to warm each other but it\u2019s very cold, the are crying complaining about this situation. I am using the kettle in the bathroom to give them a bath. I don\u2019t recommend to use this agent at all."

Purplebricks 1 star review on 30th January 2022

Anonymous

Purplebricks 1 star review on 12th November 2020

Djamel

Anonymous

Anonymous // 01/01/2019

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“We booked a valuation today as there are two houses we are interested in putting an offer on and they didn't bother to show up for this. NEEDLESS TO SAY WILL NOT BE USING. Called the person several times and left voicemail and didn't even have the courtesy to call back. STAY CLEAR.”

Helpful Report

Posted 2 years ago

“Terrible customer service and lack of communication. They can't deliver anything that was promised. If house is not in first couple weeks they stop responding to calls, emails and texts. DO NOT USE THEM. DO NOT TRUST THEM.”

Helpful Report

Posted 2 years ago

“No help with selling house. Lost out on a sale and all they want is £3000 fee (for what!) they are a very sneaky company just want yr money. No reply’s to emails and that includes manager. Useless stay well clear”

Helpful Report

Posted 2 years ago

“I am currently purchasing a property marketed through Purplebricks. The so called 'local expert' ignores my emails, every time I speak with someone on their 'help' line they tell me a different story, 6 weeks post offer and my conveyancer still hasn't received the memorandum of sale. This means my purchase is still at least 8-12 weeks away from completion, if it ever does. I really wouldn't ever want to deal with this agent again.”

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Posted 2 years ago

“Don't use them as a letting agent I use them as a letting agent, in the process of leaving them, they are changing staff constantly, they are ignorant, unprofessional and totally useless. They ignore the tenant and the landlord, they ignore emails and phone messages. They send out contractors who overcharge, because they are dishonest or purplebricks gets huge kickbacks?? Both ways are very bad. If I wasn't vigilant I would have been overcharged £3,000 in one year, which is most of the yearly rental. I wouldn't recommend these cowboys. Perhaps it's:- you pay peanuts you get monkey's That's why the staff really don't care. DO NOT USE purplebricks AVOID AT ALL COSTS”

Helpful Report

Posted 2 years ago

“I strongly recommend you do not use Purplebricks. I opted for a pay later plan as under their money back guarantee which clearly states if your property does not sell within 10 months you get your money back in full. A few weeks before the 10 month deadline I received an email saying funds will be taken from my account. I simply said that I will be terminating the contract under the money back guarantee so please do not take any funds. I received an email saying they would not do so. I thought that was the end but oh no today I received an email and it looks like they are going to take over £2000 from my account only to have to refund a few days later when the contract expires. This is the sort of trend I have experienced with them from day one. Very poor communication. Don't expect to get hold of your agent within 48 hours. Also making viewings and letting you know with less than a days notice. Go with your local estate agents as they know the area and market better than any mainly online only company. I had two viewings in 10 months although I dropped the asking price by 30%. My local estate agents have already had three viewings in four weeks. Something smells wrong here.”

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Posted 2 years ago

“Waste of time.”

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Posted 2 years ago

“Really poor service, i was selling a property, the agent never reply's to messages , emails, and when i call its answerphone, when i finally speak its "sorry i was at the doctors" or "had to take my son to the hospital "and so on, very un professional. Then when i went to pay the bill i was on hold for 64 mins. please avoid. i don't know who they buy their trust pilot reviews from ?”

Helpful Report

Posted 2 years ago

“Booked a viewing, then to be hassled if we were attending and to confirm by email or the booking would be cancelled. Then to be called to check our purchase position. When I advised house had had two market appraisals ready for sale, was told even if we placed an offer the vendor would go with those ready to purchase. I will never view a property though them again”

Helpful Report

Posted 2 years ago

“No star more like! Generally estate agents have a very bad reputation, but purple bricks have topped it! Furthermore their customer service team for any complaints are useless and for some reason, arrogant. No help, guidance received in trying to sell my property despite having had 5 agents involved within 12 months of instructing them! Absolute blaggers and just lip service! The worst/ have no confidence nor any trust in them! I regret instructing them!”

Helpful Report

Posted 2 years ago

“Absolutely no support whatsoever from Purple Bricks with my sale. They never responded to Rightmove enquiries or calls so all my viewings came from me posting my advert online. Do not recommend. Wouldn't even give 1 out of 10 if I could.”

Helpful Report

Posted 2 years ago

“I was a tenant with Purple Bricks for 6 months. After a sudden leak from the upstairs neightbours, all they did was send painters to repaint the ceiling instead of figuring out what happened. When I notified them after 5 months that I was moving but that the other tenant would take over the lease, there was no response. Felt forced to give formal notice for the complete apartment after 2 months of silence and after that it took 4 months and several complaints before the deposit was released. Even the owner of the property has cancelled their service as even to his calls and emails there was no response.”

Helpful Report

Posted 2 years ago

“We have recently purchased a property. Right at the very start of the contact with the agent from Purple Bricks, our experience has been appalling. When the agent left Purplebricks, after the vendor had accepted the offer, we had no further contact from anyone from the agency. There was no guidance for the vendor and misinformation given to us from the agent (and vendor) regarding a completion date, vendor finances and availability of vendor’s onward purchase caused a very stressful 7 months before we were able to complete. On the final day a Purplebricks agent tried to contact us to arrange a key handover, she had the wrong phone number. When we tried to finalise the handover, the agent would not return the call. Again a stressful situation trying to get the keys. The solicitors Purplebricks recommended to the vendor were uncommunicative in the main and it appears incompetent as we experienced delays and cancelled moving dates, causing us to loose removal deposits and extend rental due to their form. Everyone we have spoken to regarding the experience we had, have said they have only heard of very bad experiences with Purplebricks. I would not even give our experience one star and certainly would never recommend them. They did not benefit ours or the vendor’s experience”

Helpful Report

Posted 2 years ago

“Absolutely horrendous from day one. Booked a valuation which no one turned up for, eventually someone turned up to the 3rd arranged valuation 3 weeks later. They then said would be on market in days, after much chasing and changing their appalling description, it was online after 10 days. Week of being online and zero viewings booked, in a highly desirable area. I phoned the number on rightmove and first time it said no-one could answer the phone as all in training, second time it said appointments can only be booked online (so what about the people who don’t do apps etc?!). But if you hold long enough, about 20 seconds, over a deadly silence it then says if want to speak to someone and book a valuation press 1. Spoke to someone after a 5 minute hold (the automated message said it would be 1 minute), she said I could book through her and that there wasn’t an open house viewing, which it clearly says there is in the first line of the advert. You get what you pay for. Use a proper local agent not these cowboys. Now to fight for a refund of the fee for them not providing any sort of professional service.”

Helpful Report

Posted 2 years ago

“A very disappointing experience. Uninspiring photo's, very little feedback and little to no support.”

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Posted 2 years ago

“No as clear or upfront as they should be So I used Purplebricks to market my flat in November. In my opinion they are like the e-Harmony or Plenty of Fish. Using their online system, Purplebricks can introduce you to prospective buyers, you pay a fee for that whether you sell or not. As for the fees that's where they could be more transparent, I opted to pay upfront £999 - no mention that doesn't include key handover. I had 5 or 6 viewings and 2 offers. But no fault of Purplebricks, my flat didn't complete due to the lease. Would I use Purplebricks again? Unlikely. As it's cost me £999 and my flat didn't complete.”

Helpful Report

Posted 2 years ago

“Very happy with Phil Gould and team at Purple Bricks's Solihull office. Advice on appropriate purchaser to go with, type of sale suggested and general issues associated with selling were genuine and accurate. Phil was always polite, professional and approachable; giving realistic deadlines whilst being attentive to any potential pitfalls during the selling process. I highly recommend this gentleman and his team to anyone hoping to sell their house in the Solihull area of the West Midlands through Purple Bricks. The only minor downside perhaps is Purple Bricks's productivity app which can be a little counterintuitive and "fluffy" at times, but all-in-all, we received an excellent all-round service from this estate agency group”

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Posted 2 years ago

“Stephen Marcroft of Purple Bricks Warrington made a lot of promises and takes a really good game - but nothing he said came true. Lots of stuff proved untrue - but mainly his promise that if the house didn’t sell we wouldn’t pay anything. Except after the house sale fell through we got threatening letters to pay up and he went AWOL (apparently he changed his phone but don’t know what happened to the messages his colleagues passed on) Anyway we paid up to avoid wrecking our credit score. Months later he did finally get back to me and promised me a refund. That was back on Feb 3rd 2022 - and guess what still no refund. Also the vendor of the house we were trying to buy messaged me telling me Stephen Marcroft was lying about whether he knew they’d sold the house to someone else. Something he obviously denies as that would be extremely unprofessional.”

Helpful Report

Posted 2 years ago

“Absolutely abysmal company. Don’t not use. The solicitors they recommend are also completely incompetent. We have been trying to buy a 2 bed flat with no chain and we are approaching 6 month mark. Full of excuses, none of them has any idea what is going on, no communication, completely inadequate. Will be making a complete to ombudsman along with the seller regarding this faceless entity. Example. Asked me for further compliance information 6 months after the process started before they could continue talking to me - although they had been communicating with me quite openly and never mentioned before Then in the next email 2 minutes later I’m asked how they can assist me! No mention of compliance! This type of issue has been consistent throughout my dealings with them The amount of stress this company and their solicitors have caused me and my family is unreal. We haven’t used their solicitors thankfully but the seller has. They are appalling.”

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Posted 2 years ago

“Awful experience. Currently holding my tenancy deposit hostage after moving out over month ago. No response to multiple requests for my deposit to be returned and the phone line for the property manager just says 'we're closed for staff training' every time I attempt to call. I've submitted a complaint, and have received no response. Disgusting service and absolutely zero communication.”

Helpful Report

Posted 2 years ago

Purplebricks is rated 1.3 based on 569 reviews