RONA Reviews

Name: RONA
Rating: 1.72

1.7 Rating 450 Reviews

17 %

of reviewers recommend RONA

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Metrics

1.7

Based on 450 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 33%
Accurate And Undamaged Orders	Greater than 57%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Kerry Thompson

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Derek

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Anonymous

Anonymous // 01/01/2019

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“I ordered 25 pieces of treated lumbers 1 in x 6 in x 12ft. on July 13, 2020. This item at that time and very moment was available in the list in Rona Erin Mills . After two days they cancelled my order for the reason that its no longer available. Why they cancelled my order... Their staff are irresponsible and no customer respect. They could have produced that item from their other branches. What is the reason they could not do it for thier customer. This kind of service is so disgusting..I have already planned to use that woods and after waiting for two days they just cancelled it outright.”

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Posted 4 years ago

“Very bad client service”

Helpful Report

Posted 4 years ago

“If I could give a zero to this company I would. After a month and a half I still didn’t receive the fan I ordered I phoned in to get a refund and was given a case number. I asked how long it would take to get a refund and was told they are not sure. Then she said she will transfer me to process it faster. After 2.5 hours on hold the gentleman asked me for a case number in the middle of giving it to him he disconnected the call or it dropped no one called me back 2 weeks after the product I no longer needed or wanted cane to my door 2 months later. I still haven’t got a refund don’t drive so can’t return the product. I called again waited 45 minutes on hold and the lady said well I can open another case. I was like with all do respect what are these cases numbers going to do with my return? Still no answer. I can’t even go into the store for a refund. I think my next step is calling my credit card company and filing a report against them. The worst customer service ever!”

Helpful Report

Posted 4 years ago

“I purchased an outdoor fountain on april 2nd. After waiting for almost 2 months where they still have no tracking of item, I cancelled the order and asked for a refund the end of may. it is now July 8th and I have not even been contacted by Rona. It took me 2 days to finally reach them by phone and I was told that I am now in the que(whatever that means) for them to investigate giving me a refund. they took the funds from my acct. on April16th and to date I have received no reply from them. Absolutely appauling THAT THEY GET AWAY WITH THIS!!!!!!”

Helpful Report

Posted 4 years ago

“I bought a washer in store on May 27th and it is yet to arrive! No communication and I cannot reach customer service I either get hung up on or wait forever and told their system is malfunctioning...”

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Posted 4 years ago

“I already posted a review, nowhere to be seen.”

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Posted 4 years ago

“The only reason I give it a “1“ is because there is no minus one option. The end of May I purchased a washing machine to be delivered on June 23. A day before delivery I received a call from the “service” telling me that they cannot deliver as scheduled and they’ll let me know when they can do it. Four weeks later and many visits to the store having talked to several people including the store manager, they still can’t give me a delivery date. I eventually canceled the order, they don’t deserve my business. I went on line with a major vendor and ordered a new unit to be delivered in four days. I never came across so many un-knowledgeable, irresponsible, non-motivated group of people; learn through my experience and stay away. No wonder online vendors are growing at the expense of traditional stores.”

Helpful Report

Posted 4 years ago

“Very bad customer service. Not reliable at all. I cancelled my order twice still they shipped my order. No communication between their vendor.”

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Posted 4 years ago

“I would give this a zero if possible. We ordered a fridge and stove online weeks ago. On the set delivery date, nothing arrived. We waited on the phone for two hours in order to speak to someone from customer service. The person told us they did not know when our delivery will take place and it may arrive another day if there is not enough time for them to do the delivery. Sure enough, nothing was delivered. We were not contacted either or informed in any way that the delivery was not going to take place. We wasted a whole day. Lucky for us we were not working otherwise it would have been even worse.”

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Posted 4 years ago

“I think they should sell to contractors only. They do not care about anyone else. They are also trying to sell the same item to more than one customer.”

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Posted 4 years ago

“Purchased 5 appliances, three of which were delivered yesterday, fridge's door has a 3 inch scratch which you cluldnt see in the direct sunlight outside the door. I called the csr as I was told to do so by the store sales rep 6 times 90 mins on hold gor each call and no one answers, left several msgs and no return calls. Traveled 45 mins to the store and was told this is the way. Sonce even the store wouldnt answer the calls. Spoke with the manager and copied him on an email which he has to forward to the appropriate person. The reply I got was that they are busy. I want to return all and try elsewhere. not sure what do do at this point. Absolutely disgusting.”

Helpful Report

Posted 4 years ago

“I would like to say the customer service at our local Rona has been found to be excellent every time. I am here to share a product review as i found this option on products advertised at Rona.ca is not available and suggest this be made available. I purchased the Allen + Roth Pergola less than a month. This product is advertised as water and rust proof which is is not. After the first rain I discover my furnishings sopping wet and rust stains on my deck and cushions sopping wet. (The 3 seating swing was pulled center before the rain began to fall). The rain water breaches the joints entering the hollow metal. As it drains the rust comes with. It is beautiful to the appearance however it is not as advertised and quite disappointing. The rust stain and wet furnishing led me to search reviews which confirmed the issues with many customers which has not led to changes in the design nor have popular stores pulled it off their order list.”

Helpful Report

Posted 4 years ago

“I placed an order on line for curb side pickup. When I reached the store and called for curb side pickup there was no one answering the phone. After several attempts I got out of the car and went to the door where the person who was managing a very long line there told me curb side pick up is closed?! It was 530pm! No signage to indicate closure. Tried to call the company’s customer service number but got a fast busy signal, so I joined the other shoppers in a very long outdoor line in the hot sun that barely moved for almost 1/2 hr . Not impressed!”

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Posted 4 years ago

“Horrible customer service Impossible to speak to anyone! Still waiting on a delivery, and can't speak to anyone... left messages, sent emails, begged and pleaded and nothing. This hands down the worst company EVER. do yourself a favor and shop elsewhere. Life is too short! I'm cancelling my delivery first thing tomorrow. If ofcourse, someone has the decency to answer my calls!”

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Posted 4 years ago

“I did an Online order of wood and other items. Got my email saying the order was ready. I drive 30 minutes one way to have a young man come out and pass me screws and then told me to go around and start picking out the rest of my order ,WTF!!! Only to find out they don't even have any of the wood, that I already paid for, in stock. Now I have to cancel my job and loose $700 dollar that day! Brutal. I'll never shop there again. Rona Nepean Ottawa Andrew”

Helpful Report

Posted 4 years ago

“We are a self employed business and almost always go to Hamilton Home Depot for all our needs, even though we live in Grimsby. Every single time we go to Rona, we wonder why we bothered! Customer service is ridiculous! I ran in recently just because I needed a small item. The girl working in the paint department was so irritated that she had to tell me to go to a center island for customer service to help me. When I got there, the man was helping someone. He was annoyed that I was waiting and let me know that he was going to be a long time with the customer he was helping! By the time I got outside it was so unbelievably unorganized. Cars were going every which way and couldn’t get help. I was about to help myself and load my vehicle but a guy appeared and helped me. He was very pleasant but he helped me before so many others that had been waiting long before me. Then no one was working the gate to exit so people were leaving through the entrance. Total incompetence everywhere. I would give less than one star if that was an option.”

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Posted 4 years ago

“Incompetent , non-responsive and just plain dumb best describes the delivery and service process. Never again will I deal with Rona. Clearly Rona has no commitment to the delivery customer service progress since it has not responded to one customer online comment and all conne ta speak to the same issues.”

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Posted 4 years ago

“Rona is socks I ordered hidge Trimmer over month ago and it hasn't arrive yet. When called Rona to cancel the order they asked to fill online form. It's waste of time”

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Posted 4 years ago

“DO NOT BUY FROM RONA!! Terrible customer service, more than two months waiting for an online order, yet to arrive. No response from customer service after multiple emails. On hold for hours at a time with no agent able to tell us where our package is or when it might arrive.”

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Posted 4 years ago

“I ordered bolts, nuts, and washers for a project I was working on. Nuts and bolts showed up over a month after I ordered them which is ridiculous to begin with. It's almost been 2 months now and I still don't have the washers. I haven't been able to get a hold of anyone from customer service. This whole process is infuriating and I highly doubt I will ever order from Rona again. I never would have ordered if I knew the products were going to be this late.”

Helpful Report

Posted 4 years ago

RONA is rated 1.7 based on 450 reviews