“Hi all,
I believe my case might help others, hence posting it here and on Google to share the appalling experience I had to go through when using Royal Mail to ship a parcel abroad. I've paid for a parcel fully trackable + insurance + signature on receipt on September 26th showing Belgium as end destination. We're now in mid-November and my parcel is lost, that is nowhere to be found. Royal Mail customer service redirects me to a fully non-functional portal advising to submit a complaint form. If you've ever attempted searching for one on their site - best of luck, it's completely ghosted, a perhaps made on purpose in such a manner that a mistreated customer can't locate and so can't submit his/her complaint. It's currently a dead end, not to mention the full experience end to end feels both tired and outdated across all customer service touchpoints: via email, online or via phone. I would advise those of you sending parcels abroad and using Royal Mail to make your choice carefully.”
“We operate a business located on a bustling high street, our opening time 10am to 6pm Mon-Sat and unfortunately, we have encountered significant issues with the Royal Mail delivery service. Our parcels consistently arrive late, and the tracking information frequently indicates issues like "address not accessible" or "incorrectly addressed." or " Returned to sender" These persistent problems have had a detrimental impact on our business. We strongly suspect that no genuine delivery attempts are made, and it appears that your delivery personnel may not be putting in the necessary effort to ensure successful deliveries.
here are some of our tracking details:
YD111147852GB
JY196889359GB
KL520700796GB
YD127647935GB
also we have many non trackable services all of them are spare parts our customers waiting them
Update: I had another Royal Mail tracked delivery YD127647935GB scheduled for today. Royal Mail provided inaccurate information, claiming that the address is inaccessible. Additionally, their delivery personnel submitted a fraudulent photo as evidence of the address being inaccessible. It appears that Royal Mail staff are providing false information, which is negatively affecting our business.”
“Guaranteed next day isn’t guaranteed now. Happened a few times now and very difficult to get through them to sort this mess. If you value your times use other service unless you have no options left.”
“I had important documents that needed to be delivered, paid £30.00 for a Guarenteed before 9am delivery, posted out at 9.30am on a Thursday for Friday Delivery, not delivered, not tracking for the day it was supposed to be delivered, got tracking on the Saturday that there was attempt to deliver, not true never even left the depot, called them and had t go and collect form sorting office. I have applied for a refund lets see how that goes. Really not Happy.”
“Would never bother sending anything with royal mail, they won't deliver it, even when it costs you £7, won't refund you and then just cause you extra frustration and expense by not answering the phone to you (after 10 minutes on hold they finally tell you you will be waiting another hour), the post office tell you to go online and the website doesn't allow you to do anything. It's a national disgrace.”
“Appalling postal service, with priority given to parcel deliveries over ordinary mail. But ordinary mail can include very important items, and 1 or 2 deliveries a week are way short of agreed service levels.”
“Waited in all day for a delivery, updated to say would be later, then said the delivery had been attempted but no answer which is completely untrue, I was at home at the time, and if they attempted why not leave a card to collect, they did neither.”
“There done ,cant stick to delivery criteria, 2-3 working days means 3,-6 WORKING DAYS
3-5 WORKING DAYS MEANS 4-9 WORKING DAYS.
USE ROYAL MAIL AND FIND OUT THE TRUTH”
“Royal Mail is the worst of the worst delivery company. Almost every time I have problems receiving a parcel if it is delivered via Royal Mail. Deception, irresponsibility, terrible unpunctuality and indifferent attitude towards the client - this is what Royal Mail is now.”
“Absolutely joke, every month getting medication delivered, 24h service, and they not following requests, and saying that delivery was attended, which Absolutely lie! Im waiting in living room,no one even show up.people should be fired for that. What kind of "service "is that? Evri/amazon better! It's happened 3 months in a raw, and other time in between. Joke!useless”
“4 times I have booked a parcel uplift,4 times they have told fibs as to the reason they could not collect(there was someone in the house all day).If I had looked at the reviews before taking this action I would have acted differently.Terrible service.”
“Absolutely appalling service Post man dont even bother to access my letter box and I live on 2nd floor. Dumping my confidential mail on starcase is not uncommon.
A hudge mass of my consignments , both as recipient and sender lost without a trace.
Service by RM appears to be a third world country.
Complaining is just waste of your time”
“Appalling service! I paid on line to have a parcel collected but after EIGHT days of not bothering to call I had to drive it to a post office myself! EVRI every time in future.”
“I've gotten to the point where I feel grateful when a parcel actually arrives! They're often just left at the local dispatch office with no attempt to deliver or notify they have it.
I was sent a package - "Guaranteed by 1pm delivery" for 3 days ago. Tracking says it got to my local D.O. and that's the last I've heard of it. I'll have to head over there tomorrow to pick it up. And a package that was posted first class recorded over 2 weeks ago finally arrived today; and I felt grateful.”
