“Absolute rubbish service. I am waiting over a week to receive 4 different package. The track and trace service is beyond a joke. It just tells you when It was posted and next update is when they attempt to deliver. They purposely left it like this so they can take their time to deliver. Why would you provide such a service and NOT provide a stage by stage update. It's ridiculous. I used to loathe Hermes but at least they deliver on time and give you proper updates. Royal Mail you should be ashamed of yourselves.”
“Awful service awful costumer service awful awful..keep leaving my delivery’s outside the front door some got taken some got reaped open shame on the Royal Mail Disgusting and They don’t deserve any stars”
“Paid around £12 to send 8 cards and a small parcel first class 11 days ago, not one has arrived at it's destination an absolutely appalling service, and they have nerve to announce a 9p increase for a 1st class stamp from January 1st.”
“Don't even know where to start.
Not had post for over a week family member posted me a parcel December the 3rd next say signed for. Tracked. Its the 17th and still not here when I go to track it won't give me any info. Most shocking service ever. Post is never a set time. I got a letter 2 weeks thay was from August luckily enough it was paid for so I didn't get unto debt with this company. Shocking the company needs scrapping and replacing with something new.
Lazy lazy people. And greedy owners.”
“Royal mail delivery make excuse covid don't want to delivery parcel government are in to it make slowest delivery also tracking trace is joke you not no were parcel”
“Lies, excuses, failure upon failure, absolutely untrustworthy. Royal Mail used to be such a loved part of British life. Customers now actively loathe this company.”
“What a joke Royal Mail. They are total incompetent couriers. Track and trace is a joke. If I post a letter to my next door neighbour it travels from Oxford to Swindon 35 miles away gets sorted and travels 35 miles back to local office then eventually after a week 4 miles to the delivery address total 74 miles what a joke need to get their house in order . Government should fine them and not allow them to raise prices.total rubbish service.”
“Only getting mail once a week. They are more interested in delivering parcels. Some mail taking 10 days to arrive . Impossible to contact sorting office at ledger close Oxford . The pry is the management the postman are only doing what they are told.”
“Posted items on Monday 14th Dec my grandsons Christmas presents l payed £16.85 postage first class signed for on receipt it says aim to deliver it next working day its now Wednesday 16th Dec and tracking is useless just says posted at post office so l have no idea where it is or if its moved from post-office l posted it from”
“I wish I COULD GIVE ZERO STARS....
I've had it with royal mail... they are THE WORST postal and delivery service in the UK... every other delivery service physically bring your items to the door and are courteous enough to see if you're home... most will send you an email or text before hand letting you know a decent approximation of the time you need to be home.... Royal mail take 4 times as long to deliver anything AND ALMOST ALL OF THE TIME THEY DONT DELIVER AT ALL...EXCEPT A PRE-PREPARED RED SLIP at the sorting office, making us, the customers, do TWO THIRDS OF THEIR JOBS FOR THEM!!! ABSOLUTELY SHOCKINGLY BAD SERVICE....
It's easy to blame covid...but every other delivery service have provided this year...and in most cases delivered items well in advance of any suggested delivery date or time. Royal Mail took 8 weeks to deliver something 62 miles aways and 7 weeks to deliver something only 36 miles away... if that's not shocking i don't know what is?”
“Royal mail 48hr, what a joke, track your item even worse.
Item posted a week ago, no update in the system until 6 days later, then when updated still only a few miles from sender, when will I get it, haven't a clue, neither have they.
Amazon usually within 24 hours or less. Hermes/Yodel/DPD tracking very good, Snail Mail is just a joke.”
“they give up tracking number that you cant use till after the item has been delivered pretty pointless why would any waste their time and money on them
other delivery ( comps ) options seem easier and better to track”
“Royal Mail is a complete joke,
For a company this old it’s pathetic ,what a complete embarrassment to the royal family . Track an item may as well not be there at all. They should focus on delivering more than trying to get to grips with technology ,after all the years that the Royal Mail have been around you would think by now they could deliver a parcel or letter on time .track an item is a complete joke with Royal Mail .the item is either stuck at we have your parcel or the parcel has been delivered and showing on Royal Mail track as being accepted at the post office .wow you just can’t stop thinking how pathetic they are .”
