“Really awful, was supposed to get a delivery today, no one came at the time slot or called or anything. 30 min later I call customer service and wait on the line for another 30 min to find out that the driver was running late and decided not to deliver my order at all. At first they suggested rescheduling my order for the next day, but then told me that all the slots are booked!
The worst is that there was absolutely no information about all this, neither the driver nor the store contacted me, just took my money in the morning and now I have to wait for the refund! If I did not call to find out, they would probably just keep my money and never deliver anything.
Did not offer any kind of voucher or anything either.
Really awful, was supposed to get a delivery today, no one came at the time slot or called or anything. 30 min later I call customer service and wait on the line for another 30 min to find out that the driver was running late and decided not to deliver my order at all. At first they suggested rescheduling my order for the next day, but then told me that all the slots are booked!
The worst is that there was absolutely no information about all this, neither the driver nor the store contacted me, just took my money in the morning and now I have to wait for the refund! If I did not call to find out, they would probably just keep my money and never deliver anything.
Did not offer any kind of voucher or anything either.”
“Wouldn't order on line again. Don't turn up, don't even let you know they are not delivering your order, then advise you to re-order. It took 23 minutes to wait for customer service to answer the call too.... poor will not be using them again”
“Sainsbury's cancelled the delivery of an order because their van broke down and had no one to take over. They promised a delivery in the morning of the next day, never came, and did not call as they said they would to inform us. I had to chase it up, customer service said they will deliver that evening. The delivery never arrived in the evening and no one called us, for the 3rd time. I called customer service again, only to speak to an atrocious, patronising man, who did absolutely nothing to resolve the situation. On day 3 of this charade, the store manager was supposed to call us to issue a refund for the order they never delivered - a week's grocery shopping. She never did. I had to call twice, but never received a refund nor a call from the store manager. This continued for another 2 days. It took them 5 days, lots of lying, patronising, and absolutely incompetent customer service to finally issue a refund. They did not return the nectar points we had used to our account. They lied about offering a £10 voucher to compensate for the 3 missed deliveries, as they never sent that through. They did nothing to compensate us for their messing up continuously for almost a week, and for the 9 phone calls I had to make to try to get our money back. They would have kept our money otherwise, like common thieves and scammers. I have not seen such disgusting customer service and incompetent staff anywhere else in my entire life.”
“Unable to contact the store about the changes, can't find anything anymore, if I need to learn a new shop layout I may as well go to the new lidl in shirley at half the price.”
“I received notification that my delivery was on schedule for today. Then, four hours before the expected time, I received a phone call message to say deliveries in my area had to be cancelled, and to phone back to confirm a new time tomorrow. However, when I rang back, I was told that all slots were taken. So I would need to reorder from scratch for another day. This also meant losing the £10 off voucher. Not only that, but it would be 3- 5 working days before my payment for the first order would be repaid. I was reluctant to place another order, in case this was also cancelled. Some people would have to wait for their refund before being able to buy groceries! There was no offer of apology, and I had to remind Customer Services that the company had cancelled, not me, and I should not be losing out. I was told, no, I couldn't speak to a manager, and that their email system has been discontinued. I was advised to contact them via social media! Here, the messaging refused to register. I was appalled by them taking my payment before delivery and not carrying my order over until another day. So they got my money, I have no groceries. And I will add that I worked for Sainsbury's as a young teenager 40 years ago, when the training was second to none!”
“Local store is being changed drastically internally due to taking over next doors Boots floor space.
Spent double my usual shop time trying to find produce (everything had been moved)avoiding other equally frustrated customers going up & down the aisles like headless chickens (but only found 50% of it). Eventually found their milk, sell by date was yesterday. Paid for what I had in my trolley and bought the rest from Morrisons including my milk - will be going there in future. Sainsburys are, by this visit not interested on customer relations.”
“Their security personnel terrorise me like mad at sainsburys and I don't know why because I haven't done anything wrong. I wrote to SIA to complain about them and I was advised to complain directly to sainsburys. Things haven't really moved from that "Is Britain racist" programme that the BBC aired a few years ago and corrupt security firms are still continuing to drive business' customers away”
“Had only the second online shopping delivery from Sainsbury's, we were very disappointed. We had many products that were passing the sell by date the next day. We rang and did get a refund but were told, they should have been highlighted on the receipt and if they had then there wasn't anything we could have done. We were told it is Sainsbury's policy to send out short-dated products if possible, unlike ASDA that have 3 day minimums. So we won't be using Sainsbury's again.”
“I called customer support cause they locked my online account! A lady confirmed my detail and let me wait about 5 minutes! Then told me my account had been closed forever and I was not able to shop Sainsbury’s online groceries anymore! The interesting thing was that she didn’t allow me to say a word after she announced the decision rudely! she interrupted every word I tried to say! She kept saying the only way to discuss this was to write to head office! What?! Will I die without your food? Nobody will waste time to write to head office to beg you to sell products to them! There are plenty of online grocery I can shop! I want to ask you 3 questions! Is your price competitive? No!!! Are your products the best? No!!!!And do you have the best customer service? No!!!!! You will lose your customer one by one without attention! You will be eliminated from your peers if you continue to treat your customers this way!!!”
“Had Sainsbury's delivery to home, to be honest very weird one... Delivery guy bring my order in plastic boxes at the door step, I thank him took boxes said 'give me a second I will empty them and bring it to you' took boxes start working then noticed he's right behind me walking, and looking around my home, I quickly stopped in living room and started upload right there as quick as can, he's talking.... Next thing he says 'are you Polish...?' I was so annoyed at that point, just spit it out not I'm not... Turn around gave him boxes and even thank him... Jesus Christ please don't send me such a creepy delivery guys... And just so you know not all immigrants are from Poland...”
“My partner donna tripped over a raised manhole lid in the petrol station kirkcaldy complained to the manager then further online and asked for cctv to take it further as she really hurt herself to be told cctv doesnt work you can have a £50 voutcher take or leave it for a big supermarket its a joke to trat people like this no wet signs were up either and lane was closed till repair was done i will leave this review as many places as i can find and can only reccomend avoid this company at all costs my mrs side was all bruised and she felt humiliated and the higher up in the sainsburys was also not interested the store manager sam fraiser was helpful but his hands were tied to what he could do agreeing with us sainsburys was at fault thanks for taking the time to read regarding the shambles of head of complaints”
“Ordered a delivery and they never showed up. No phonecall (i have an Apple Watch so would have known), we where are home waiting and our door bell is loud!!! The help centre operative could not have cared less!!!”
“One of your drivers was really inconsideratly parked in my estate, along 3 permit bays there is plenty of visitor parking around where he parked. I waited for him to return and he laughed at the situation.
I have an allocated numbered bay, if you dont park in your allocated bay you will get a parking ticket. I truely believe some of their delivery drivers need extra training in parking and even customer service I am also unsatisfied at how my complaint had been dealt with by their online chat staff and also over the phone by the contact centre which was lacking any empathy or solution to this issue.
Very disappointed Sainsburys.”
“I have been using Sainsbury’s online delivery for about 4 months now. I am increasingly unhappy with condition/ expiry of food delivered. Several weeks ago I had bananas that were black and damaged( did get a refund) then the next week I had lemons in a net and half were mouldy( shouldn’t have been too hard to see) . Then the request for individual baking potatoes or apples ( to reduce packaging) that look like they are on steroids. Recently I have been getting veg and meat with 1 or 2 days left until expiry, and no advice from driver about being short dated. Then the latest, a dearer substitution with no refund voucher to use! Definitely getting worse.”
