“One of your drivers was really inconsideratly parked in my estate, along 3 permit bays there is plenty of visitor parking around where he parked. I waited for him to return and he laughed at the situation.
I have an allocated numbered bay, if you dont park in your allocated bay you will get a parking ticket. I truely believe some of their delivery drivers need extra training in parking and even customer service I am also unsatisfied at how my complaint had been dealt with by their online chat staff and also over the phone by the contact centre which was lacking any empathy or solution to this issue.
Very disappointed Sainsburys.”
“I have been using Sainsbury’s online delivery for about 4 months now. I am increasingly unhappy with condition/ expiry of food delivered. Several weeks ago I had bananas that were black and damaged( did get a refund) then the next week I had lemons in a net and half were mouldy( shouldn’t have been too hard to see) . Then the request for individual baking potatoes or apples ( to reduce packaging) that look like they are on steroids. Recently I have been getting veg and meat with 1 or 2 days left until expiry, and no advice from driver about being short dated. Then the latest, a dearer substitution with no refund voucher to use! Definitely getting worse.”
“Response from both senior staff at the store and Sarah Tilley at head office were patronising and unhelpful
Following an incident scraping my car on an unseeable broken bollard below the site of the driver’s eye”
“Just had an online delivery of grocery which was substandard because everything was delivered soaking wet. Cereal boxes and all manner of plastic were wet through. They can’t help the heavy rain but was surprised that due to weather conditions the trays were not cover over and all dry food items were at top of trays. So boxes wet through. Also unpacking the trays noticed several plastic bottles were covered in mauve covered liquid and stains. Finally unpacking tissue boxes , kitchen roll and loo rolls all covered in coloured liquid. Unpacked the items onto hall carpet, driver rushed off quick as we started to bag it up we realised stains and liquid were wine. This was not part of our order and obvious something had split over our delivery. As we had not realised this at first there were drips on carpet. Phoned number to complain and told we had option either to refund some of damaged items or take the whole delivered ourselves back to London Colney store for a refund. Not only is this not our local store , but we would have to bag everything up and take it back ourselves , Sainsbury refused to collect the order. We spoke to several people but just go round in circle. Even head office just put you back to the original team which seem to be in Scotland. My argument is , if if by an item of furniture which is delivered faulty, the store comes and collects it, it is not for me to deliver it back. They refused to even collect the next day , although they would be happy to deliver another order the following day. Although they offered refund of £20 , that is only against another online shop which again they would deliver but not take the faulty goods back. Will never use Sainsbury online again , and such poor custom service will probably never use their store again.”
“Ordered shopping online for home delivery. Received a call 30 minutes into the hour slot shopping should have been delivered to say they could not deliver due to technical issues.
First point is: Did they only just become aware of the problem?
No rearranged delivery times for order placed for at least 5 days.
The refund of money we paid, over £100, will take 3 to 5 days. So, they can take money for shopping order instantly but can't refund for 3 to 5 days.
What would have happened if we had no other funds? No food for 3 to 5 days?
Offer of compensation: £10 off next order. Seriously, you think we will place another order.”
“What has happened to Sainsbury's??? Have used their online shopping for years with no issues, after having numerous problems with other stores, and suddenly it seems their customer service is absolutely shocking! They have removed all emails (apparently), their online chat is useless and 'advisers' lie to get you to leave the chat without solving any issues, and they expect you to contact them via social media sending personal information to pass 'security' in order to deal with your issue, to then not even reply to your messages. Not sure how this works in regards to GDPR but after my experiences recently, their new system for dealing with issues is beyond poor and I will be looking at alternative stores again after being a loyal online customer for 10 years+. It's such as shame as the delivery drivers are usually brilliant. Sort it out Sainsbury's.”
“. “By far the worst online supermarket that I've experienced. Be aware when you are getting delivery on expiry date, most of the products you’re getting are expiring in the same day, or a day after delivery. When you talk with customer services and ask for a manager the answers is ‘no’. I asked to take them to my local store for a refund, the answer was ‘no’ like on the most things you are asking them. Very disappointed and the best is to go in store to check them by yourself otherwise they will deliver what expires very quick.”
“By far the worst online supermarket delivery that I’ve experienced. Be warned - I was told by customer service that the drivers clock off at a specific time and, without informing customers, take whatever deliveries are left in their vans back to the depot. I was sent a nominal online only voucher as compensation - worthless because I won’t be using Sainsbury’s online service again. Not surprising there is no way to email Sainsbury’s customer service. So many negative requests here and on trust pilot. Shame because their in store groceries are good.”
“Online food shop delivered on 10/2/2020 from Cheltenham.The majority of my meat expired on this day and 11/2/2020. Only warned about the wraps having one day to eat. £1.50 refund offered if I went to a different department. No apology even offered!
I’ve been a loyal customer to Sainsburys and spent thousands on my food shops. Since Xmas they have gone right downhill so NEVER again will I be shopping there.”
“Terrible customer service, no help whatsoever. Very rude lady who basically did nothing to help. My order was only half delivered, most of it was left in store and I was told I'd have to reorder it again! She said there's nothing else she can do. She seemed annoyed with a terrible attitude. I tried using their chat line but was told they'd review it internally and I won't get a response,very odd! I thought I'd be amongst just a few bad reviews but obviously not, trust pilot reviews are even worse! I'm surprised at you sainsburys!!”
“Yet again more customers than tills open, at least 3 waiting, on a Thursday afternoon!!!. Tried to pay by self service cash. Only 6 tills out of 20 take cash. As usual queues for the cash tills. Sainsburys Bramingham Luton is the pits”
“Been to Sainsbury’s in Mansfield today, I was unable to find vegan wine, then I found Jordon filling shelves and asked him, he was very courteous but we could only find sweet wine, so I thanked him and went to the checkout, just as I finished he came dashing over to say he had located some bottles of dry wine, he proceeded to take me over and explained that although it’s not on the price label it is of the back of the bottles, well done Jordon your a star. Also the lady with pink hair assisting on the self serve tills was so cheerful and smiley (mind she was singing Christmas songs ) great staff.”
“Thank you Sainsbury’s for the Hi-Lo High Protein bread.....my husband has been on a keto diet for 9 months and has lost 70lbs, but we have both missed bread. And then we tried Hi-Lo.....taste is excellent, and we really enjoy it 😊”
“THE WORSE GROCERY DELIVERY COMPANY. CANCELLED MY ORDER WITH NO WARNING TAKE TIME OFF WORK FOR A DELIVERY THAT DIDN'T HAPPEN THEIR EXCUSE? WE DIDN'T HAVE ANY COCA COLA ! MY COMPENSATION ? ZILCH!”
