“Online food shop delivered on 10/2/2020 from Cheltenham.The majority of my meat expired on this day and 11/2/2020. Only warned about the wraps having one day to eat. £1.50 refund offered if I went to a different department. No apology even offered!
I’ve been a loyal customer to Sainsburys and spent thousands on my food shops. Since Xmas they have gone right downhill so NEVER again will I be shopping there.”
“Terrible customer service, no help whatsoever. Very rude lady who basically did nothing to help. My order was only half delivered, most of it was left in store and I was told I'd have to reorder it again! She said there's nothing else she can do. She seemed annoyed with a terrible attitude. I tried using their chat line but was told they'd review it internally and I won't get a response,very odd! I thought I'd be amongst just a few bad reviews but obviously not, trust pilot reviews are even worse! I'm surprised at you sainsburys!!”
“Yet again more customers than tills open, at least 3 waiting, on a Thursday afternoon!!!. Tried to pay by self service cash. Only 6 tills out of 20 take cash. As usual queues for the cash tills. Sainsburys Bramingham Luton is the pits”
“Been to Sainsbury’s in Mansfield today, I was unable to find vegan wine, then I found Jordon filling shelves and asked him, he was very courteous but we could only find sweet wine, so I thanked him and went to the checkout, just as I finished he came dashing over to say he had located some bottles of dry wine, he proceeded to take me over and explained that although it’s not on the price label it is of the back of the bottles, well done Jordon your a star. Also the lady with pink hair assisting on the self serve tills was so cheerful and smiley (mind she was singing Christmas songs ) great staff.”
“Thank you Sainsbury’s for the Hi-Lo High Protein bread.....my husband has been on a keto diet for 9 months and has lost 70lbs, but we have both missed bread. And then we tried Hi-Lo.....taste is excellent, and we really enjoy it 😊”
“THE WORSE GROCERY DELIVERY COMPANY. CANCELLED MY ORDER WITH NO WARNING TAKE TIME OFF WORK FOR A DELIVERY THAT DIDN'T HAPPEN THEIR EXCUSE? WE DIDN'T HAVE ANY COCA COLA ! MY COMPENSATION ? ZILCH!”
“Cheese purchased which ordinarily has a use by date well in excess of what’s needed. Ie last 350g block delivered in December was use by early March. Have had a delivery pass for three years! Shopping delivered Wed evening shortly before a grandchild was rushed into hospital. Didn’t have the opportunity to check use by dates until today. Cheese expires in two days! Rang to complain and explained my reasons for not contacting them earlier but they didn’t care. Company policy is only to refund if you complain day of delivery or next day, regardless of personal circumstances. This has made me very disenchanted with Sainsbury’s . I will not renew my delivery pass this year.”
“Disgrace ordered quoted a price came to ten pound more as only trsf quote approx no help Just terms and conditions now no food as expected which we were relying on, even offered to remove an item no can do no help will never do an online shop again with Sainsbury’s absolutely fuming 😤 Charge loads worse service ever asked to complain no customer service whatsoever”
“Need web site with better info on it if you have a problem with your on line delivery and also a refund for missing items should be to your payment card not an e voucher .. girl on phone did not make it clear it would be an evoucher even though I asked twice if the refund would be made to my card she seemed to be in a hurry to get me off the phone”
“Ordered for delivery. When the goods arrived the driver was friendly but I could tell he needed to get moving so I unloaded and thanked him. When I checked my shopping the all the meat went out of date within 48 hours. The paninis went out the following day. I contacted Sainsbury’s whom gave me a standard response and frankly didnt care.
“We sell products until midnight on their use by or best before date, allowing us to reduce wastage in line with our environmental and waste policies. Items classed as having a short shelf life are items dated today’s date or tomorrow. Some items, such as fresh bread and prepared salads have a naturally short product life.
When we deliver your order, any items that expire on the day of delivery or the next day will be on your paperwork and pointed out by the driver at the time of delivery. You can refuse delivery of short-life products and we will automatically process a refund for the items.”
“The meat wouldn't have been as it didn't expire on the day of or after your delivery. Additionally, the paninis wouldn't have been marked as items such as bread have a naturally short life“”
“Had my first delivery this week. I was really pleased with quality of the fresh produce. It was a pleasant experience all round. The driver was very helpful and friendly andarrived right on time. Even my husbandwho is hard to please admitted he was impressed with the whole procedure.”
“I ordered online and my delivery never arrived. No contact from Sainsburrys and total amount was taken from my account. I called them the same day and they tried to call the store but they wouldn't pick up. They told me to call again the next day. Same thing happened and customer service was refusing to initiate refund without contacting the store first. After 3 more times I contacted them, I finally managed to get my money back after 9 days of my expected delivery.”
“We took advantage of a £20 off voucher intended for new custoners placing online orders.On checking the amount debited for the order we found that the voucher had not been honoured.The girl at customer services could only off er an evoucher off our next order,What a dishonest way to get new customers! We were left with a bad feeling about Sainsburys”
