Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,359 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,359 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars I would. I bought a GalaxyBook2 Pro 360 four months ago, and two weeks ago the device stopped working; it won't turn on, or visibly charge. No worries, I thought. This is a top of the range (£1400) laptop and Samsung are a great brand. This will be a good experience. Two weeks later and I'm still waiting for my laptop to be picked up. They at first refused to allow me to have the device picked up from one address and then returned to another (I'm working away from home at the moment) saying that it was impossible (Their service centre disagreed, and said it was absolutely possible). They then went to the wrong address to pick the device up (neither the address I am at now, nor the address I would want the device sending to). Picking it up from the correct address has to be approved by the service centre, which delayed things again. I did get a call at 8pm last Friday night from someone "senior" at Samsung. They couldn't understand me, and I couldn't really understand them, but I did hear the word sorry. It was at this point that I realised it was pointless trying to push against this. Have a look at the reviews of Samsung and you'll see that it's a surprisingly awful company; this is not going to change.”

Helpful Report

Posted 2 years ago

“I purchased a phone and few days after the mobile got switched off automatically. I was away from Dubai and was surprised that Samsung does not support international warranty, therefore i waited till i came back and was hit with arrogant representatives, unwilling to listen to their customers, working like robots and considering that people in front of them are just numbers. Following the diagnosis, i was informed that the mother board needs to be changed and obviously all my data will be lost. How such a brand could be trusted ? How liable is it? Honestly, you can't compare with Apple where the Team is welcoming and well trained and they are confident to deliver high quality service and product to their clients. My experience with Samsung in Dubai was Awful .”

Helpful Report

Posted 2 years ago

“I hope someone from top management sees this! I am in desperate need of Samsung addressing my fridge not cooling! My ticket no. is 4166179995. I have to call them almost everyday because my fridge is not cooling and it seems all their repair centers are fully booked and so raises the quedtion about their products quality. I have thrown $$$ worth of food and can't cook, can't store food much more we have a baby at home that we cook food for. So when will Samsung finally settle this problem???? They always tell me that they will pass my case to another repair center. So will I just wait???? Samsung come on!!!!!!! What happened to your company's products & services?????”

Samsung 1 star review on 29th August 2022

Helpful Report

Posted 2 years ago

“You can find great deals from Samsung.com when they have new product showcases. However, their deliveries are always late and delayed. Customer service team members always said the item will be arrived on time until the due date. Once the date passed, they start explaining that it happened because of high demands. It happened every time I ordered a product from Samsung.com. And they never changed it. This time they were charged me in Aug 19, and I was informed that mine will be arrived in Sep. 9th (originally, Aug 26)”

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Posted 2 years ago

“After talking in the phone with a representative and explaining to him I wanted to trade my 21fe for a 22 ultra the representative told me I would bet 600 in rebate for the phone so i wouldpay 699 and my trade. So I did the online purchase and when Samsung got my old phone in they charged me 600 more. Is sad that representatives don't know what they are doing. Every year it seems Samsung wants you to drop 1200 to 1400 on a new phone. Ridiculous”

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Posted 2 years ago

“The worst customer support ever....they cannot schedule engineer visit for television query....there engineer does not pick call”

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Posted 2 years ago

“Bought fold direct from Samsong I have spent three hours on hold trying to get a solution to a under warranty defect. Customer service passed me around and solved NOTHING. Extremly disappointed, been with Samsung for years, trading this overpriced, unsupported, defective junk for Apple. Nice to see that you live up to your 1.3 star rating...way to go!”

Helpful Report

Posted 2 years ago

“Do not order anything from Samsung. The customer service agents are located in the Philippines and impossible to understand.”

Helpful Report

Posted 2 years ago

“I pre ordered the Watch5 on August 17,2022. The order number is: US161242279. When I ordered this, I was told it would be delivered on August 26, 2022. The next day I ordered my girlfriend one and that order said the 30th so I changed hers to pickup... On that day mine said the 26th for delivery still, no changes. Not once was I ever notified of a change in my shipping date until today when it changed from August 26th to August 30th. Why was I not notified of this change? I would have canceled the order and changed it to Best Buy for pickup but now I'm just out of luck because an unauthorized change was made without notifying me? What kind of way is that to do business?”

Samsung 1 star review on 26th August 2022

Helpful Report

Posted 2 years ago

“Made a 2000 dollar order.....only received my earbuds. Got promises that my order would be here by a certain date from chat agents....Got nothing. Crazy disappointed by Samsung once again. I suggest that nobody orders through the website. You will be disappointed. Be careful! I will take my warning to social media to keep people from making the same mistake I did.”

Helpful Report

Posted 2 years ago

“I have had 3 issues with Samsung projects over the last year and have to say that the aftersales service from Samsung was nothing but shocking. Having to repeatedly call them as they never get back to you. Bubbling fridge door took them five visits to my house to resolve after having to submit a request for repair on their poor workmanship 4 times. Also have a washing machine where the paint is delaminating only in one small area at the front of the washing machine and now I have been advised it is not warrantable as it must have been a detergent issue, strange that the rest of the machine is still perfect? 3rdly I had to go to the telecommunications ombudsman to get them to take back a new S22 that is not fully functional with full bars and when you want to make a call tells you it is not on a registered network. I have 90% of my household good Samsung product and that will now change abruptly.”

Helpful Report

Posted 2 years ago

“Dear Sir, I have ordered Samsung mobile M33 5G with charger. I received mobile but not charger. The charger shipment was started but with in one hour, it was cancelled automatically. I got this information through email. Immediately I called to customer care and they have given ticket number. I didn't received any email or charger till now. Why the order is cancelled, nobody knows, I am continuously follow with customer care, but they are saying, within 24 hours e mail will be received from concern team. Single email was not came from concern team, why the concern team are not responding, eventhough I am continuously follow up with customer care. But till now, there is no proper information. I called customer care around 20 times, but no progress. Howlong I should wait for charger? Why the order cancelled? They are saying the product might be damaged or defective. But not exactly knows. Why the order is cancelled and returned to samsung office? Customer care persons are not giving proper information. Concern team are not responding. Why? In samsung office, employees work like snail? or cheating customer by cancelling the order without customer information. Such a worst service is providing by Samsung customer care, is it believable? Yes, my experience, very very bad. Why it happened no body knows, the No.1 worst company in the world.”

Helpful Report

Posted 2 years ago

“Awful, awful customer service. The warranty on their devices is not worth the paper it is written on. I have been trying to get help for months and I am now at the end of my tether. They seem determined to do everything to not honour the warranty and repair equipment. Their customer services team are deliberately obtuse and you will spend hours going round the houses of their policies, which are non-sensical.”

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Posted 2 years ago

“We bought a Stackable Samsung Washer/Dryer in April of 2022. It has never worked since. The product is still under warranty and we also purchased a 3 year Service Warranty. At first after installation the washing machine is not working. There is water coming out from the bottom of the machine. We found out that there is a part/plug missing. went out and get it and have a service person put it on. We ran the washing machine and there is still water leaking. We were asked lots of questions and was asked to do trouble shooting which we are not able to because the washing mashine is installed at an apartment and the tenant will not be able to do that. Besides, it leaks when you turn it on. We spent over an hour first with a technician name Noel, and then his superior by the name of Yearma. Still they ask us alot of questions before they can send a technician to look into the problem. My husband who is a cancer patient and spending over 60 minutes trying to get someone from Samsung to go and check the problem is absolutely unacceptable. He was in pain and aggravated after being push around. Finally after we offer to pay for the service if they found nothing wrong they agreed to send a technician. Even then there is other department that we have to go through.”

Helpful Report

Posted 2 years ago

“Samsung is not responsible company. It is like 2 weeks that I was delivered with my refrigerator. it does not work means does not cool. I have paid for it. it is now 2 weeks that I am calling Samsung service. At any time they just transfer me to different departments in order to escalate the case. they just apologize and do not resolve the problem at all. They do not understand at all that we are a family of 3 and we do not have any other option now. the staff seem to be useless in the sense that just ask me to wait until the appropriate solution will be found but they do not do any action. they just repeat for me that it is their framework. they are like robot. I want to return it but they do not accept. there is not any means and way of complaining against even to the higher positions that seem to be involved in this corruption, they just sell the product and do not care if it works or not. it is a nightmare for my family and me now. I would never ever recommend anybody to buy a fridge from Samsung at all.”

Samsung 1 star review on 23rd August 2022

Helpful Report

Posted 2 years ago

“I bought a Samsung tv 75 inch led and the tv wasn't working and they called to have a repair person come out they gave me a price of 524 to fix the tv then when they called to have the repair person come out they told me it would be over 1100 to fix the tv which isn't what they claimed the first time so instead they decided to just go and purchase a new TV don't know how Samsung stays in business they say one price on the phone then when the repair person is on the way that's if they can find someone to come after multiple calls they tell u something else their TV's stink their customer service is even worse I don't get how they won't fix something for the price they give u over the phone the first time when the tv wasn't even a year old jusy doesn't make sense to me I think they should honor the first price they give you when you call and not two different ones I won't ever buy anything Samsung again they are the worse TV's and when you have a problem they can't get anyone out there to fit it and if they can they give you two different prices”

Helpful Report

Posted 2 years ago

“I have been a loyal and long-standing customer of Samsung. I purchase a significant amount of electronics and appliances. In the past, my experience has been very good. However, lately, I had a horrible experience with the repair and customer service of Samsung. I have been very disappointed with lack of responsiveness, unprofessionalism of various staff, and quite shocked at the arrogance that has been displayed and continues to be displayed without regard to customer satisfaction or doing the right thing for Samsung customers. In addition to the problems associated with the mismanagement of repair issues, some of the staff working in the repair centers are unhelpful and exhibit bullying behavior when a customer contacts Customer Service to raise a complaint. In fact, Customer Service has been total ineffective in resolving or managing the complaint. Customer Service keeps promising to have management contact the customer, but these are just words with no action. I would think twice about continuing to be a Samsung Customer.”

Helpful Report

Posted 2 years ago

“Galaxy phone locked T-Mobile at 660 Ala Moana Blvd no help, Hawaii Kai T-Mobile more helpful, gave proof of purchase and suggested Best buy tech support. Best buy wasn't the best, at best clueless. Finally got a sam Sung tech support that was able to get problem sorted.”

Helpful Report

Posted 2 years ago

“Never Buy Samsung Appliance on the website! Worst Experience Ever!!! I will not go and shop samsung website anymore. The service is so bad, the worst ever, left me without washer and dryer for 5 weeks, and it's been 9 weeks since I ordered and I still haven't got it installed!!! The service is so bad they don't care you. They gave you broken item and never update. They dropped the item at your garage and don't help you install, and the installation team came and told me the previous team didn't leave the component to install!!! The only advice I'll give is, if samsung delivery does not satisfy you at the first attempt, just refuse the delivery and return the item, You will feel peaceful.”

Helpful Report

Posted 2 years ago

“I purchased the Galaxy a13 5G. First off, when I contacted Samsung I was hung up on four times, no one ever called me back, I was ghosted and believe it or not I was late at once. They wanted me to get the phone turned on through my present carrier telling me that it would be free. Well at Metro it's not free they want $50. So when I got the phone for $100 as part of going with Google fi, which is some kind of a new carrier - they gave me $150 off the phone. Which was regularly $2.49.99. so I paid my $100 I got the phone there's no way to go to my carrier without paying another 50 to activate the phone. Then I have to come home call Google fi and they'll charge me another $50 for the first month or for their normal fee for a monthly carrier service. But then I have to have them switch my phone over to Google fi. They didn't tell me when I got the phone that I'd have to have it activated by the very company I was leaving. Which makes no sense to me. The phone itself is one of the worst cell phones I've ever held in my life. When you click on light for the screen as opposed to that dark theme it does the reverse. All the pictures that are on Yahoo News including any photographs on my phone look like a very dark x-ray film as opposed to a natural picture. The dark theme you can only lighten so much the whole screen including all the websites you visit are going to be dark you're not going to be able to lighten the food phone up to your liking. It doesn't allow you to delete very much from Google who I felt has always been a threat to free speech or simply choosing let's say freedom of choice cuz if you can't get rid of certain apps you know how they can control your phone control what you see control what you say control what you feel I mean it's an absolute crazy situation. And no matter how many times I called someone they continuously said let me give you over to our special team, our special forces team, and every person I spoke to was just as ignorant and a knowledgeable as the person I spoke to before being connected to them. Samsung I thought was not only a good phone but would have American based customer service who actually have training and monitoring to make sure they treat people with respect -- (duhh!) not happening. And Google fi is a joke, I'm not even sure there's a real company. When you download their app it tells you to log on to Google well how can I log on to Google when my phone is inoperable? On my brand new phone let's face it everyone you call knows who you are by your phone and when it's coming up as using a boyfriend's phone or a new phone that's not on yet there's no phone number to recognize. So since I brought my phone on my boyfriend's phone because my phone was no good anymore, everything comes back in his name except for the payment method. So how am I supposed to get into my Google account when I have no phone number on the present phone they sent me? Do these people do their homework before they buy these companies it's like somebody who does daycare for 30 years of their life finally buying a sports team. Again, (DUH!!). So it's impossible to activate my phone because I thought when I was switching over to Google fi and buying the new Samsung and half price on their website that I was going to get them to activate my phone the only thing they did was unlock it but they did not activate my service so I couldn't go back and get my phone number from Metro cuz Metro only knows me by calling them on my phone otherwise it rejects me so Google Metro and any other app or website I'm used to visiting, doesn't know who I am because my phone does not have a phone number let alone be activated. When you go to another carrier you usually take a code so they can get your phone number and they activate the phone not so with this one so Google Fi - was utterly unhelpful and incompetent on trying to get my phone activated because they should have activated it and did what they had to do with a code to get my phone number. So now I have to go up to the carrier I was going to drop by another phone which is over $249 because for some reason Metro by T-Mobile which absolutely has nothing to do with T-Mobile but selling their phones to their customers cuz T-Mobile don't know who the hell I am, leaves me in the dust and the stores have no phones and when they do it's usually one phone for their customers and it's overpriced they don't have $150 phone for them - they just have one phone that starts at 2:49 and what are we supposed to do as people who are working our lives away for nothing the common working person or the poor person on social security who can't afford to get a phone so Metro workers just stand there staring at me like I just walked in from the planet Pluto with a purple donkey standing next to me. What are we voting for politicians for none of them are making rules or laws the DA's offices are all on crack they're not enforcing people's rights they're protecting the guilty people the felons especially in Pennsylvania Media courthouse forget about it if you're looking for justice it's not available for you or me. But this phone is the worst phone I think I've ever picked up and the volume is so low you can't hear anything and I have no problem with my hearing and everybody's using a credit check as an excuse to refuse you of service such as a cell carrier that you're paying monthly for they're not giving me anything on credit. It's another way to become racial and prejudice towards people who either don't have community college where they're getting $18 to $25 an hour and I just think that it's terrible the way people are being treated anymore in this country. But this phone I wouldn't recommend to a chipmunk or an electrical wire in a rainstorm. Avoid Samsung unless you want a lot of headaches and avoid Google fi which doesn't know how to treat people or how to run a cell phone company.”

Helpful Report

Posted 2 years ago

Samsung is rated 1.2 based on 4,359 reviews