Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,361 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

Write Your review

Tell us how Samsung made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my niece purchased a fridje through online. The fridge has a big dent and they refused to replace and not taking return even afted 20 days. Very poor service”

Helpful Report

Posted 2 years ago

“Samsung had a pre order the galaxy s22 ultra 512mb but they still don't have it. Why would you make us pay the money and you don't have the product. Shame”

Helpful Report

Posted 2 years ago

“Purchased a Samsung washer and dryer from Home Depot as they rated the product excellent!! NOT!! Replaced washer spinner after one month!! One dryer drum roller failed after a few years!! Customer service was a huge waste of my time, all the employees are based in the Philippines and barely speak english, poor communication made it that more difficult. Samsung finally sent a technician from Sears Homes Services/Transform co they sent a third party A&E Factory Service. A&E charged me $300.95 to replace a $15.00 part that took less than 15 minutes to install, what a corrupt company, they scammed me, I opened up a report with Samsung and again was given the runaround for 2 weeks, i was basically told abruptly it was out of their hands!! So Samsung this is how you treat your customers, you sent scammers to my home SHAME ON YOU!! YOUR SERVICE AND PRODUCTS SUCK!!”

Helpful Report

Posted 2 years ago

“Their customer service is so bad, I'm on the process of switching back to Apple! Waiting for everything to come in now. My watch, phone, earbuds, everything! I never want to deal with this company ever again! It makes me sick thinking about it. All of this, over a pair of earbuds I ordered from their website. One side wasn't connecting to my phone. A lady said to send it in and they could fix it for me. I sent it. They come back with, your case isn't charging and it will cost 130 to fix. Seriously!? I literally paid that much for it, after trading in my buds plus. I bought it brand new from their official website. BRAND NEW. Used it twice for the week I got it. Anyway, after two horrid weeks back and forth with Samsung's customer service team and their horrible communication, I got my buds back unresolved. I was out of a set of earbuds the whole time. I spoke to one guy who asked for the IMEI on my phone! Ughh... I'm so angry about this. Then another time I spoke to a lady who caught a nasty attitude. I'm trying to explain to her what the issue with it is, and she kept telling me, well the notes say this and this and this. Irrelevant to the issue I sent it in for. At the end of the day, I threw away around 300 bucks for earbuds that I can never use. Big company for nothing. I have their Note 10 Plus, Watch 3, 1 piece of the Buds Pro, and portable wireless charger, good products btw, but their customer service and greed pushed me to the edge. Never again will I deal with a company like this.”

Helpful Report

Posted 2 years ago

“I purchased the A8 tablet online. I got a great deal with my trade-in. I get the tablet and the screen is defective. The colors are off, no color definition. I call the customer service and long story short, I have to be inconvenienced because I have to send it back, wait for them to send me a new one. OR, I have to order a new one and send the other one back. And my printer isn't working so I can't print my label. I keep getting different stories. And someone hung up on me.”

Helpful Report

Posted 2 years ago

“Samsung Online. Worst customer service ever. Still waiting for a delivery, called customer service twice, promissed action and return call from manager. No one ever calls. The only thing they are capable off is taking your money. Check out all the review sites for Samsung Online. Need to rename Australian operation to Scamsung!”

Helpful Report

Posted 2 years ago

“YOU MUST READ THIS BEFORE YOU BUY SOMETHING FROM SAMSUNG!! Never ever purchase Samsung appliances! I’m very disappointed, frustrated with Samsung Electric stove that is ONLY 2 years old. We have barely used the stove and have already incurred issues. For whatever reason the stove keeps on resetting itself while flashing the clock and making loud noises. The only way to turn this off is to unplug it. I called Samsung Customer Service and they were very not helpful and not able to help me out AT ALL. All they can do is schedule a diagnostic service call for which I would have to pay for. I really don’t understand how a 2 year barely used stove can already have issues and Samsung will only help by coming over and charging me diagnostic fees?!I’m very disappointed with Samsung Customer Service and the company not being able to deliver to the customer expectations as promised. If I would know that after 2 years I will have issues with this stove I would never buy anything from Samsung! Previously we had stove from LG and we we were so happy, no issues and everything worked perfectly! Never again Samsung. I will post this review everywhere just to make everyone aware how Customer Service cares about customers - which is ridiculous. Please consider Samsung brand and Customer Service ( if you would need help) before you decide to buy something from them!”

Samsung 1 star review on 25th February 2022

Helpful Report

Posted 2 years ago

“The customer service was horrible. The shipped two orders because their rep didn't cancel the one with the wrong address and now I'm being charged for two phones.”

Helpful Report

Posted 2 years ago

“Yes I am Bad Experienced Samsung Mobile F41 Before 10 Month I Purchase That Mobile 3 Times issue For Software And Display Issue, Don't Use That Module At Samsung,”

Helpful Report

Posted 2 years ago

“Samsung Product and after sales service is really terrible.I raised and file complain before one week agofor my samsung TV purchased during the month of May 2021 All require details shared with enginner visited and but as always even product comes under warranty and not physically damaged from our side they mentioned in thier internally report product is physically damanged internally.Earliuer i requested to do replacement of TV or panel without any charges but they didn't bagree and send me email as useful .Again i requested and they agree after week's time to get the same replace with 50% chargable basis.They took more than week time take such decisions and God knows how muxh time they will going to take more.Will request everyone don't by any samsung product or refer any one to buy samsung product.If mobile panel damged from customer side agree but it was really surprised to me Wall hanging TV panel how come internally damaged by customer.”

Helpful Report

Posted 2 years ago

“I have galaxy 21 ultra with Verizon for six months the phone crush 2 times I lost all my data, wright in the middle of doing something it shuts down and reboots it self for no reason. I went to Samsung repair center and the told me the motherboard is faulting, and it has to be repaired by the factory, they told me to send it to Texas, I ask them what am I supposed to with out a phone they is nothing they can do about it. I call Samsung Customer Service And they told me the same thing. All my electronics and appliances are Samsung because I believe in their Brand NEVER AGAIN!!!!!!!!!!!!!!!”

Helpful Report

Posted 2 years ago

“Terrible customer service. I am checking into apples next phone. My phone was very new & still under Samsung warranty. They couldn't fix, so sent me to a specific uBreakIfix. They took my phone, told me they were backing up everything to 3 places, and reset it. Nobody ever told me that I should backup anything or that I might lose any data. They just took my phone and did that and when they handed it back to me it was missing One full year of pictures and videos that I had taken. I have spent 30 hours trying to get them back going back to the the U break I fixed store and talking to Samsung on their technical support and they said I am not able to get pictures back and that they are sorry. I said samsung should give me some sort of compensation and they told me they don't do that don't do that but they were sorry. A whole lot of time (about 30-40 hours) and pictures that I will never get back, and they say sorry and have a great day.”

Helpful Report

Posted 2 years ago

“wait times for customer service can be 3+ hours what kind of joke is this?”

Helpful Report

Posted 2 years ago

“My watch was defective. Ups said it was delayed by weather for ever a week. It took 11 days to get Samsung to file a Claim. Ups approved the claim. Now Samsung puts me on hold to check and keeps sending me to the satisfaction survey after making me sit for hours on hold. Chat or text won't help me and say I have to call.”

Helpful Report

Posted 2 years ago

“They were terrible over the phone, I had to call multiple times as they gave me false information.”

Helpful Report

Posted 2 years ago

“Rollers on the Samsung dryer that is less than two years old are constantly being replaced. Microwave has a short. Not a good product. Will not buy again.”

Helpful Report

Posted 2 years ago

“S7+ Tablet - very expensive, but touted as the first Samsung tablet to get the android tablet experience right, and in line modern customer expectations. Great! I'd been waiting for a viable Samsung tablet for a decade! Bought it direct from Samsung Shop on my Galaxy Flip Z (I am a Samsung fan at this point) for myself for Christmas. I was thrilled - it's sleek, powerful and I got it with a particular certification class in mind to help further my career in March. Totally thrilled! Anyway, have the device for maybe a month when a software update come down from Samsung in late January - from that point on, the device goes into an endless reboot cycle from. I looked online and this is a known issue from previous models, always tied to a software update. Despite tons of research, trying myself and then needing to direct the troubleshooting help I was getting from Samsung Care+ - however, the device is still unable to recover and stays in the loop. The solution is to send the device in 'for repair' - at this point, I noted to the technician that I am paying the premium for the additional service, and being in the IT industry I know that the most likely course will be for them to send me a new device - and repair / reinstall the OS on my current device at a later date in a separate process. I was told that no, the policy is for me to send my device in - my gut said this is likely due to chip and device shortages we've been hearing about, they likely don't have a huge spare pool of S7+s - okay fine I send it in. From there, I enter a Twilight Zone episode of frustration at a preeternatural level. I do not get any clear sense when the device was received, so I end up calling the call center again - confirm they've received the device and wow they're already going to be returning it, keep an eye out for the email with my tracking information - great again! Then the real trouble started - I get the repair complete email - there is NO TRACKING information. Literally the email has a blank area for Tracking, it's clearly an expected and required field for a customer email of this kind, likely process generated by something in the CRM - which makes it completely baffling to me that a system generated messages would have a BLANK required field going to a customer. It's ... I mean its completely mind boggling to me. I also received a refund from back in January when I purchased the device - $200 roughly came back to me from the tablet purchase with no explanation of why. Samsung Care+ didn't know either. Pretty dysfunctional, not that I am complaining. These big companies may spy on our devices and collect data, but they seem inept at utilizing it for anything of value. So, I wait a few days - no tablet shows up at my home - so I call AGAIN, it's now 2/18, 7 days after shipping the device in. I'm on hold AGAIN ... guess what? Long discussion with the call center again (they dont ask me about my open ticket, the stupid menu AI doesn't understand ticket #s either - so just getting to where I can ask my question is like 5 real minutes of pulling teeth) and what a surprise, they don't know anything more than I do - less in fact, bc several of my calls about this issue were never recorded anywhere apparently, so I have to reiterate everything. Eventually, after a long call, the solution was for ME to contact their vendor repair center myself and she would 'try' to get the correct tracking # and follow up with me. I was apoplectic frankly - why on EARTH would I, the customer, follow up with your vendor or whatever they are? Customer service. What does that mean to Samsung? 'Go serve yourself, customer.' I dont have time for that, so I decide to just dummy up and wait a few days - nothing! No device shows up from delivery, no new information from Samsung, promised follow up never happened. I call again today, it's now 2/22, 11 days after shipping the device in. I will say this agent sounds more competent than the others I spoke with, and if nothing else seemed to understand how bad this situation is - last I heard, my device was being shipped back, no tracking given, no explanation of what occurred - she told me the repair notes simply stopped at the point she would expect to see shipping information and tracking number. Placed me on hold, she then called the repair center (no suggestion that I should contact them this time whew) and came back with the repair center admitting they have no idea what happened bc the notes are missing and process wasn't followed. They're 'looking into it' and promise to get back to me - I am skeptical, I've heard that one before. I'm now in that stage of customer despair that comes from a system that resembles 'learned helplessness' in cognitive psychology - look it up. In the end, after maybe 4 hours total on the phone and a process that's been going for over two full weeks, I still at this moment on 2/22 still do not have my device in hand and they are still trying to figure out what happened and where my device is. Samsung Plus has turned me from a Samsung raving fan into a very unsatisfied customer.”

Helpful Report

Posted 2 years ago

“That's the lowest rating you would let me leave, but if I had a choice I would give you a negative writing. I called because your site says you offer expert advice for repairs. This was not true. I was directed to a chat with a rep who wanted my model number. I sent it. Four minutes went by before she finally got back to me and asked me for the serial number. I sent it. It took her another four minutes to get back to me. I had already told her what the issue was and what I had found out from YouTube videos, and she let many minutes go by before responding to me only to ask me the question that I had already just answered. When I got really frustrated at how long this was taking because she kept going away, she finally said, "I understand your frustration. Let me hook you up with one of our service people who would come look at it. " So this is their gig. They give you incredibly crappy service, which in correctly suggest sthat she gave me any service whatsoever, with the sole intention of hooking me up with a service man whom I would have to pay. I had the same experience with a Samsung washer and dryer as I have had with this dishwasher. Their service is absolutely terrible to nonexistent. I will never buy a Samsung product again.”

Helpful Report

Posted 2 years ago

“A new s22 ultra $1200.00 comes without phone charger really?”

Helpful Report

Posted 2 years ago

“I have been talking to more 10 people over the last 4 days to place a trade in order and spent 6 or 7 hours talking to the customer service and their supervisor on the phone. After waiting all these tine now the deal that I originally had in my cart is gone because they were not able to place the order due to technical issues on samsung side. All they responded to me was "I am sorry" with absolutely no other help. I asked the supervisor to give a contact info that I can escalate the issue to higher leve and she gave me an email address for that. Aftwr contacting that Email adress ir turned out she gave me the Email that is fo cases in INDIA!!! And obviouslt they said we cannot help! It is clear that she gave me the wrong contact info on purpose sonce I have been talking to samsung people for 4 days and they know my addtess, and contact info and everythin! The customer service at samsung US is absolutely 100% useless!! Maybe that's why more and more people are switching to IPhone! I will switch to IPhone the first chance I find!”

Helpful Report

Posted 2 years ago

Samsung is rated 1.2 based on 4,361 reviews