Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,354 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

Questions

Metrics

1.2

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

456

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Guys don't buy flip or fold first you will buy the product because they looks good but after if any things damaged we need to change a total display and need to pay whole display amount so please guys don't waste your money by unlucky guy”

Helpful Report

Posted 3 months ago

“Horrible experience with samsung i had bought s series phone ( draining battery and blured display Bad battery issue sinks like hell Any 10k rs phone has better battery They claim it gets better with using but it never did u just get used to charging it 2 times a day and if not u just end up saying people the phone is dead And now dear samsung everyone knows the samsung has battery issues not to buy one And it wasnt a case only with my phone there are min 8 ppl in my friend circle who is experience same problem Also there return policy is horrible u have to go to service center and get a note from them Then only they return phones worth 60k And service centers hace been notified to say everything is in the parameters and we cant do much.its been a month i m going to different service centers talking with people all see it happening visually but just becoz it doesnt fot in there technical parameters it says no doesnt a visuals count? And damn it u end up using 60k phone which has battery issues blur side display We are in 2024. Where other phone has battery of 2 days min and here we are charging in every 7-8hours like wow what a progress samsung has made It like cheating with the customers Who would buy samsung again with this service I m going to file consumer case complaint enough of it”

Helpful Report

Posted 3 months ago

“I purchased a Samsung vacuum cleaner that broke down in less than a year, and the experience since then has been nothing short of a nightmare. For the past TWO weeks, I’ve been waiting for someone to collect the vacuum for repairs, with no idea when they'll actually come. The lack of communication and support has been incredibly frustrating. When I called Samsung, they told me they don’t even have a box to send for the return! I offered to ship it back in the original box, but they wouldn’t accept that either. This level of service is simply unacceptable. How can a company of this size not have basic logistical solutions? Even worse, after two weeks, there’s still no collection of the broken vacuum, and they aren’t providing a replacement in the meantime. They won’t repair it, they won’t replace it—if you want to be left hanging with a broken appliance, Samsung is your answer. I strongly advise against buying Samsung products. Their customer service is non-existent, and the frustration is not worth it. #CustomerServiceFail #TerribleService #AvoidSamsung”

Helpful Report

Posted 3 months ago

“Untrustworthy samsung avoid Stay away from samsung they do not honour their warranty they have actually damaged my phone as I sent it there in perfect condition due to a manufacturing fault (phone stopped opening fully) they are now claiming its been damaged and tried to charge me £540 my phone is faulty there trying to get out of fixing it. I will never buy anything samsung again you'd think I company like samsung would treat their loyal customers better DO NOT BUY SAMSUNG there sharks and untrustworthy. I'm actually in shock I trusted this brand they will do anything to get out of paying for their mistakes samsung z fold 4 have this common fault they know it but they refuse to fix it total scum bags!”

Helpful Report

Posted 3 months ago

“Terrible customer service they did not send me my free galaxy watch”

Samsung 1 star review on 14th August 2024

Helpful Report

Posted 3 months ago

“Bought a Samsung watch at Best Buy. Crossed the street to Verizon to have it activated. The IMEI number was not in their database. Waited several weeks for it to be processed to the Verizon database. Now, after waiting, I am told it cannot be activated by numerous Verizon techs both on the phone and in the store. Something is wrong with the watch. Samsung customer service offered only a mail in repair. A repair for a watch that did not work out of the box! Have never experienced such poor customer service.”

Helpful Report

Posted 3 months ago

“Poor customer service from the agents and will not transfer you to a manager. You are not given the opportunity to discuss your concerns, you just need to pay them or you won’t have a working device. Rude and incompetent agents. This is ridiculous”

Helpful Report

Posted 3 months ago

“The president of the Board of Trade is samsung,custOme,r''SerVice 8O5-3O8';OO4O'} head of the Board of Trade. A committee of the Privy Council of the United Kingdomit was first established as a temporary committee of inquiry in the century, that evolved gradually into a government department with a diverse range of functions. The current holder of the post is Jonathan Reynolds, who is concurrently the secretary of state for business and trade.”

Helpful Report

Posted 3 months ago

“I've been a loyal Samsung customer for years, but my recent experience with their customer service has been nothing short of a nightmare. The so-called "experts" are far from competent. I've been misled with incorrect information, leading to significant financial loss. Every time I call, I get transferred to different departments, only to be hung up on multiple times. When I finally managed to lodge a complaint, it wasn't even recorded. The representatives claim they have all my account information in front of them, yet they clearly don't read it properly, resulting in repeated errors. It's incredibly disappointing to see such poor customer service from a company as successful as Samsung. I have been using their phones for ages, but given this experience, I can't recommend their service. It's a real shame. Avoid if you can.”

Helpful Report

Posted 3 months ago

“Samsung contracted a third party company to repair my TV and I am very disappointed with how I have been treated. I have called Samsung several times for assistance but nothing substantial has been done. I have not received my TV and the third party company, Service Quick in Hayward , is giving me the run around.”

Helpful Report

Posted 3 months ago

“STAY AWAY FORM THE SAMSUHNG BRAND.. BUT SONY OR LG INSTEAD. THEIR CUSTOMER SERVICE/TEC CUPPORT/CASE MANAGERS WILL MAKE EVERY ATTEMPT TO REFUSE ANY WARRANTY CLAIMS AFTER FAILING TO FIX THE TV 4 TIMES. ADVISING A FAKE SOFTWARE UPDATE WILL FIX THE ISSUE. ONGOING ISSUE FOR THE PAST 8 WEEKS. INCOMPETENT CUSTOMER SERVICE WHO WOULD EVEN LIE AS AUTHORISED REPAIR CENTRE CLEARLY SAID THAT THE TV CANNOT BE REPAIRED. MOST OF THEIR MODELS FOR THE PAST TWO YEARS HAVE BEEN AFFECTED ALREADY.”

Samsung 1 star review on 5th August 2024

Helpful Report

Posted 3 months ago

“Bought my microwave last year. I’ve used it maybe 10 times. Door latch broke. Was under the understanding from Nebraska Furniture Mart I had bought the extended warranty but the salesman lied to me. I will NEVER buy another Samsung nor shop at Nebraska Furniture Mart again!!!!!!?”

Helpful Report

Posted 3 months ago

“Extremely Disappointed with Samsung's Service and Quality I am deeply disappointed with Samsung's service and product quality. I purchased a refrigerator for ₹70,990, and within 4.5 years, it developed issues with the compressor and cooling coil. After these were replaced, I experienced water leakage, icing, and eventually a crack in the internal body within 15 days. This speaks volumes about the poor quality and lack of durability of Samsung products. Despite multiple emails since July 22, 2024, outlining these issues, I have not received any written response. Instead, I get daily calls from Mr. Pradeep Suri, but no formal acknowledgment or solution. Samsung's audacity to offer me only 57% of the buy-back value for a product that failed so soon is unacceptable. My hard-earned money of ₹70,990 has been wasted, and the stress and frustration I've experienced are immense. I expected much better from a brand I once trusted.”

Helpful Report

Posted 3 months ago

“THE WORST product and customer service EVER! We haven't even had this fridge 7 months and it died! Two technicians who had no idea what to do, didn't care that we have 3 kids and NO fridge and now they tell us that it can't be fixed! DON'T purchase a Samsung product! Waste of MONEY and they have NO idea what customer service is! Now going on two weeks without a fridge and NO ONE cares! AWFUL!!!!”

Helpful Report

Posted 3 months ago

“I bought Samsung Refrigerator TMF RT35CG5444S9 with model SpaceMax 345L, its doors always can not close properly. Just happened, badly knock my wife head due to unexpectedly door was not closed. I believe it may happen again (hope not). Doors function is worse than $300 to $500 other brands.”

Helpful Report

Posted 3 months ago

“Shocking customer service hidden behind a polite voice. Have no power to support customers whatsoever. I have been an avid fan on Samsung utilising their ecosystem for nearly 5 years. March 2023 I purchased the Samsung galaxy book 3 pro 360 at full price as my last laptop I had was 9 years old and cannot have service updates. The laptop worked extremely well until it didn't. The charging port stopped working so I went to Samsung and they gave me a quote of £650 to get it fixed. The rest of the laptop worked perfectly and the only issue was a burnt charging port. In their description there was no water issue, no other issue with the charging port. It was clearly a manufacturing issue. They stayed they can't do anything about it and that I must pay the full price. As someone that had the phone for 5 years with no issue, headphones for 4 years, replacing them this prime day 2 weeks ago for another newer pair of Samsung headphones. Both my old products still work they just didn't update anymore. I couldn't believe the company would act in that manner. A clear cash grab when I stated it only should cost between £80-120 and even then it should be free as it's a clear manufacturing issue. They stated I used the wrong charger. I had my main charger until only recently when the charging stopped. I threw it away, believing the charger stopped working. My new charger was also another Samsung charger specifically for the same laptop. They stated the charger is 45 w instead of the 65w of the original charger that's what burnt it? It is clear daylight robbery as it was clearly a manufacturing issue. Again the laptop was 15 months old and everything worked perfectly fine except the port. As a Samsung long term customer it really hurt that I'd be treated that way as before this I never had any issues. Again I love the products but the way the company treat it's customers really makes it difficult to purchase from them again on the future, knowing I have no support if issues arise that are clearly manufacturing problems.”

Helpful Report

Posted 3 months ago

“They have terrible Fraud services via SERVICE CENTRE NUMBER 1800202626… I called on 27th july 2024 for Refrigerator service on your number mentioned on site for service - 18002026264 … On 27th july only I got a call from your service centre wherein they mentioned tht a service engineer will come on the same day… When the service engineer came , he said tht he has to change the filter and Refill the gas for tht total payment will be of ₹ 4850/- … he did the service and we paid the full amount on Paytym and he said tht we will get the bill on our registered number … But my issue was not resolved and tht person said on call tht he will refund my money . But then he stopped picking the phone .. And when a called back on 18002026264 , the call centre agent shouted at me that it’s my fault tht I paid the amount without bill and that now they are not responsible … BUT I WOULD LIKE TO KNOW :- 1) When I called a registered number of Samsung Service centre , WHY THEY SEND AN ANONYMOUS PERSON TO MY HOUSE WHOM THEY THEMSELVES CAN’T LOCATE NOW ? 2) WHY MY NUMBER AND ADDRESS WAS SHARED WITH AN ANONYMOUS PERSON whom they themselves can’t locate ? 3) I RELIED ON THT PERSON AMD PAID THE AMOUNT BECAUSE HE WAS SENT BY “ SAMSUNG REGISTERED OFFICE “ …. SO WHO IS NOW RESPONSIBLE FOR THE FRAUD ? 4) EARLIER I USED TO GET MESSAGE FOR THE SERVICE REQUEST - WHY WAS NO SERVICE REGISTERATION NUMBER SENT TO ME THIS TIME ? SAMSUNG has just assigned bunch of IRRESPONSIBLE, FRAUD call centres for service ..”

Helpful Report

Posted 3 months ago

“I carried out extensive research on cryptocurrency recovery after falling victim to scammers with $97,000 worth of Bitcoin, and among the numerous connections I discovered, one proved to be the most suitable for the task. I was clearly wrong when I initially believed that the lost Bitcoin could never be found again. she successfully recovered $92,000 out of $97k. After getting in touch with Mrs. Lisa Elizabeth and sending all the information about the transaction with the scammer, she made good on her promise to recover all the lost Bitcoin within 24 to 72 hours, and she did it and I am here to testify and thank Mrs. Lisa Elizabeth for helping me to recover all my lost funds back and I never believe I will able to recover my lost funds back until I get in touch with Mrs. Lisa Elizabeth and she help me to recover all the funds back in less than 72 hours, all thanks to Mrs. Lisa Elizabeth and if have lost funds in this investment site, I will advice to contact Mrs. Lisa Elizabeth so that she will also help you to recover all your funds back and so that you will also testify as well, I will drop her details, so that you can able to contact her via mail::: mail ::: lisaellzabet 6 6 2 @ gm ail . com WhatsApp :: + 1 3 0 1 6 5 8 0 9 2 1”

Helpful Report

Posted 3 months ago

“I bought all four appliances from Samsung eCommerce. I'm happy with the appliances - horrified by Samsung's Customer Service. They were delivered July 3rd, 2024. Their contractor RXO was a scheduling nightmare but that's not directly on Samsung other than choosing better partners. On July 26th, while ordering the kitchen cabinets - I realized that the over-the-range microwave was too tall and wouldn't leave the desired room above the stove. I thought I would exchange it for a more expensive microwave and upgrade to their SLIM model that shaves 7" off from the height. I called Samsung eCommerce and they basically said you're SOL - sorry. Their return window is 15 days and they won't extend it for 8. The microwave is in an unopened box waiting to be installed. They are unwilling to budge. I thought the Federal Trade Commission required internet/phone/mail order companies to give 30 days returns. I'll follow up on this. On one hand - it's my fault, I should have bought elsewhere. I am/was a solid Samsung customer. I have 75" TV, Galaxy 24 Ultra, Galaxy 6 watch, now all appliances - but simply, they don't care once they have your money. I'm EXTREMELY disappointed in Samsung and my choice to place my trust in them. I spoke with a supervisor in their eCommerce group and he passed me to Technical Support which makes absolutely no sense other than to get me out of his way. I hung and gave up (which I'm sure that's what the supervisor was hoping I'd do. I'll never buy another Samsung product. I suggest you look past Samsung.”

Helpful Report

Posted 3 months ago

“Out of all the Samsung devices I've owned, none have lasted more than a year. Almost after 3 months in, issues start arising. The amount of people I hear say the same thing almost assures me this is intentional to insure the consumer market stays alive and well in their favor. Even customer service takes it as a joke saying " should of bought the warranty for when stuff like this happens". It was a brand new tv! Please believe Samsung is not the leading manufacturer and you SHOULD go with literally any other brand.”

Helpful Report

Posted 3 months ago

Samsung is rated 1.2 based on 4,354 reviews