Samsung Reviews

Name: Samsung
Address: 1000, Hillswood Drive, Samsung House, Chertsey, Surrey
Rating: 1.24

1.2 Rating 4,362 Reviews

5 %

of reviewers recommend Samsung

Company Reviews

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Metrics

1.2

Based on 4,362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 32%
Accurate And Undamaged Orders	Greater than 53%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

01932 455 000

Email:

info@samsung.com

Location:

1000, Hillswood Drive, Samsung House
Chertsey, Surrey
KT16 0PS

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Samsung 1 star review on 26th November 2024

Gwen Phillips

Samsung 5 star review on 12th November 2024

Patrick Ortego

Samsung 1 star review on 9th November 2024

Gerald

457

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After I cut the cable I wanted a new "smart tv" for the bedroom, and I wanted it full 1080p HD in 32", and Samsung was one of the only makes other than Vizio. Don't want Vizio so I bought the Samsung. 4 months later the remote doesn't work so I call Samsung customer service. Of course I get someone on the other end that's almost impossible to understand because of the heavy foreign accent, but we work through this and I give her all the pertinent information she asks for, remote model and serial number, TV model and serial number, she takes it all down and states I should receive a new remote in 7 to 10 business days. Well a week goes by and I get an email from another person in Samsung customer service asking for a PICTURE of the remote showing the SERIAL NUMBER on it. I replied that I already gave all that information to the person I talked to on the phone, and since I was told a NEW remote was ON THE WAY, I THREW AWAY the old remote. So this Samsung customer person replies to me AGAIN that they need a PICTURE of the REMOTE and the serial number, and I replied back, WHAT PART ABOUT IT'S BEEN THROWN AWAY DON'T YOU UNDERSTAND? At this point I've had it. If they needed pictures of the remote they should have asked for them IMMEDIATELY, not a WEEK LATER, and I was also quite astonished they'd make such a huge stink over a $10 remote. You'd think I was requesting something worth hundreds of dollars be replaced. I even offered to send the malfunctioning remote back to them but was told that wasn't necessary. But I finally told them to just forget it. I found the remote on Amazon for $10 and bought a new one. But as far as Samsung customer service goes, what a massive disappointment. I'll be very reluctant to ever buy another Samsung product.”

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Posted 3 years ago

“Samsung Smart TV Customer Service is HORRIBLE!!! They do NOT help in any way possible. If you're unable to provide one piece of info on the product, they can no longer proceed in helping get the issue rectified. Instead (as I was told) they will "note" the account so when you decide to call back later, they can pick up where they left off!!! I am beyond LIVID as the whole purpose of customer service is to ensure that the CUSTOMER has some kind of resolution before hanging up. Leaving a "note" on my account, in the hopes that I would call back is beyond stupid, especially if I am demonstrating frustration with the responses given. ABSOLUTELY HORRIBLE AND OF NO USE!!! IF I COULD GIVE NEGATIVE STARS, THEY WOULD BE -100!!!!!! #useless”

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Posted 3 years ago

“I agree with the others - Samsung has the WORST customer service on the planet. It is outsourced to people that speak broken English and have ZERO ability to actually solve any issues. All they can do is apologize, but not help. It's mainly just a waste of your time explaining/reexplaining over and over again and Samsung hopes you will get frustrated and just hang up / give up. I will NEVER buy a Samsung product ever again!”

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Posted 3 years ago

“Samsung has horrible customer service, I was requesting a refund from a dishwasher that I received that was leaking water and they offered me 420$. I sent all the papers they asked for and they stated in an email that they received only the last page. So I faxed it in. Needless to say it was in there time frame and they took money off of my refund. They keep sending me texts asking to sign the terms and conditions but it grayed out and you can't sign it. Thats why I didn't get it to them in time in the first place. But still decided to take money from me, even though this was on them. I then got another text to sign the terms and conditions for approval of the refund and again you can't sign it. I feel they are doing this on purpose so they don't have to give you your full refund. This is BS. and nobody even seems to care. Hopefully I will receive the little amount that they are now offering. But not getting my hopes up. Im sure I will have to Play their games and fight till the end. NEVER again will I buy a samsung dishwasher or any product just so I don't have to deal with them EVER AGAIN.”

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Posted 3 years ago

“I have just cancelled my online order Samsung watch 4 classic. Try to track my order and status shipping arrive on 2nd sept 2021 waiting for dispatch. They status normally take 1 to 3 working day to delivery. I order on 27 Aug 2021 till 10 Sept 2021 still haven't receive my order and decided to cancel my order. The worst part is they will only refund you the money 30 days later. What a disappointment with Samsung. They give the reason because of the pandemic. Better think carefully before ordering Samsung online. They never think of customer first.”

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Posted 3 years ago

“Samsung's customer service at least the Smart TV Department is horrendous. Instead of solving my problem they only made it worse 😡 My 2017 model TV has no more storage space, I was told to delete my apps(only 2 were downloaded Youtube and Disney+) and then to do a factory reset. Of course even after a factory reset my storage is still full and my 2 apps are gone. When asking how I can clear the cache and unwanted files(Because CLEARLY THAT IS TAKING UP ALL THE SPACE WHEN I ONLY HAVE THE DEFAULT APPS BUT NOBODY THAT I TALK TO UNDERSTANDS THAT) even after telling them my TV's Model Code number, the instructions I get are the most basic instructions found on google and were not consistent with the available options in my TV settings menu, so they were useless. My TV storage is full for no reason and not even Samsung's "trained professionals" can provide any help. Useless idiots who have no idea what they're doing.”

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Posted 3 years ago

“Guaranteed delivery for two days. Stayed home waiting. No delivery and no explanation”

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Posted 3 years ago

“I have had nothing but problems with every Samsung appliance in my house, all within the 1st 5 years of ownership. These appliances were purchased thru Lowes so perhaps they sell only their cheapo versions there, although the prices do not indicate that is the case. To summarize; Microwave - keypad failed and had to be replaced. Refrigerator - switch on the ice dispenser/cold water outlet failed and had to be replaced. Front panels are also rusting out due to water leaking out of the cold water outlet. Replacements not available. Stove - LED display failed. Had to replace the entire board. Washing machine - factory recall due to mechanical failure from heavy loads (not experienced w/my machine). Corrective measures taken under warrantee. Dryer - start/stop switch failed. Had to replaced the control board as the switches are not replaceable. Only positive thing to say about Samsung is their TVs are great, but never another appliance.”

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Posted 3 years ago

“Very frustrated and dissatisfied consumer, I will never recommend buy Samsung appliances , a 2 years old refrigerator is stopped from working, to be more clear it the freezer that is not working! Samsung mislead clients when they put label says 10 years warranty. When I called Samsung seeking for the help to fix the issue, here what I got! You as customer go bring a technician if you want! we can give you a technician number but all this is on your own coast. and if the technician give a report that the issue is in the compressor send us the tech report and we will send the part for you and you can install it in your own coast. seriously what an after sell service! how this is called a service , you simply could make this clear as a label on the fridge and show it under the 10 years warranty label, don't keep fooling the clients this is nothing but trash.”

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Posted 3 years ago

“My husband and I purchased a counter depth refrigerator. We have had nothing but issues. Ice maker has been trouble from 6 months in. The drawer controls have had issues until it finally shut down, of course after warranty! Samsung finally sent someone to the house, wanted to charge for everything! Do not buy a Samsung refrigerator! When you call in the do nothing until the warranty is gone then send someone to fix it and charge 1/2 the amount we paid for the refrigerator! The only good thing was the repairman was nice….too bad Samsung won’t stand behind their products. I will be telling everyone and going online to every site I CSN to write this review!”

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Posted 3 years ago

“Every review here mentions terrible customer service, so there’s that. I paid for a refrigerator in April, 5 months later I am still waiting for it. They constantly give you new “delivery dates” only to call you the night before and delay it again. The last one did not even pretend to try for a new date.”

Samsung 1 star review on 9th September 2021

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Posted 3 years ago

“Worst customer service and website self serve service doesn't work. I've been using a Samsung product since Note 5 came out. I'll be switching to apple products going forward.”

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Posted 3 years ago

“HORRIBLE customer service! I bought a Galaxy 4 Classic watch and the LTE doesn't work. Was on the phone with first two agents who told me to return and issued a return for less than what I paid for the watch and were charging me more for a replacement. Called back to tech support and couldn't understand him, told me I need a ticket and send in item. I asked him to help me troubleshoot to see if he could get it to work and he told me they don't do that. I told him to forget it. I will NEVER by direct from Samsung again. At least when you buy from Verizon, you can understand what they are saying and get competent help.”

Helpful Report

Posted 3 years ago

“I have a Samsung A21 Cell Phone that is Under Warranty and I can not get it repaired or replaced. After over 6 weeks I continue to get the Run Around from Everyone At Samsung. Samsung wants you to buy their products and if you have problems with the product, they Do Not Want To Help You. After 4 weeks of going back and forth they said they would honor the Warranty and said I would have to take it to a U Break I Fix Authorized Samsung Repair Shop for it to be repaired. The closest shop with equipment to repair my cell phone was U Break I Fix 7690 Dorchester Blvd Suite 103 Hanover, MD 21076. Once U Break I Fix received a new Mother Board from Samsung to replace in my cell phone, I then drove 300 miles Round Trip and waited 4 hours to Only Find that their Authorized Dealer could NOT REPAIR MY PHONE. I spent another 2 and half weeks going back and forth with them to No Success. I have 4 Samsung Smart TVs and Samsung Microwave and I can PROMISE YOU ALL that I will never, never, never purchase another Samsung Product. Here are some of people and dates I spoke with Samsung representatives Nelson 08312021,: a Case Manager, ARISPIDS P. 08312021: John 09012021: Charlene 09092021: Case Manager GARDY B. If you look at their ON LINE CUSTOMER REVIEWS, you will see that SAMSUNG SCORED 1.29 OUT OF POSSIBLE 5.0 BASED ON 2,185 REVIEWS. After reading about what I have been going through and elected today to STOP TRYING TO GET THEM TO DO THE RIGHT THING AND SAVE MYSELF FROM A POSSIBLE HEART ATTACK, I AM GOING TO BUY ANOTHER PHONE, BUT NOT A SAMSUNG PRODUCT. John F. Kelly Cumberland, MD 21502”

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Posted 3 years ago

“Everything went wrong and I would rate 0 if I could! I have a house full of Samsung appliances plus our phones ..apparently that is worth nothing. We bought our dishwasher 2 years ago. Yes 2 Years.. It didn't work from the beginning.. Andres helped for 3 months and then said we were on our own. Finally it was sent for repair .. where it sat for months on end .. because the repair service was waiting for samsung to send the part... covid... We finally got the dishwasher back only to have it blow again.. Then I was told our repair had been expedited and the service company just need to write them that the dishwasher was unrepairable.. Which they did! I was told I was getting a new dishwasher.. and I believed them. Haha I was finally given a direct link to Esmeralda.. who answered once saying they were still working on it.. and now ignores my emails too. I found a repair tracker, no one told me existed, and apparently my dishwasher has been repaired and problem solved. What a gong show!!!”

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Posted 3 years ago

“Customer Service warranty is jerking me around now for over two weeks. I have an rma number authorization but the return shipping label does not come. Promises are broken and return phone calls never came.”

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Posted 3 years ago

“Terrible customer service and they’re all liars”

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Posted 3 years ago

“Great product. Horrendous customer service. Have spoken to them 8 times, on hold forever, no one has a clue of what they are doing . My issue is a very very easy fix but they don’t know what to do. . Will go with different brand on next tv. With hopefully better customer service.”

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Posted 3 years ago

“So, our 2018 Samsung microwave (3 years old) no longer has a magnatron available for replacement (?)... This we discovered after calling Samsung and describing the issue and they sent a Samsung certified repairman out. This cost us $129.00 for a service call. No Samsung DID NOT tell us there would be a charge for this... Bottom line, we'll be buying a new microwave. You can bet, it WILL NOT be a Samsung. Buyer beware!”

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Posted 3 years ago

“I had a problem with the settings and remote control. They outsource their repairs and service. The service they sent came and made a diagnosis and then have not returned. Twice called to reschedule and twice no showed. Their phone lines go to a voicemail that no one returns calls. Samsung even tried to call them and could not reach them. Samsung said they will follow back up in a few days. So after 3 weeks still have no answers.”

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Posted 3 years ago

Samsung is rated 1.2 based on 4,362 reviews