Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,102 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

Questions

Metrics

1.1

Based on 1,102 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

Visit Website

Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

Write Your review

Tell us how Scottish Power made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All ok until I tried to change supplier after a year. They made it extremely difficult to pay final bill and once I had managed to pay them, they kept writing to me and texting saying that I haven’t paid, although I sent them proof of payment. Even tried to charge me useafe after the new suppliers took over account Wouldn’t touch these guys- be warned!”

Helpful Report

Posted 7 years ago

“If there was NO STAR RATING that is how I would rate Scottish Power Boiler Cover. T&C state the policy gives you a Boiler Service, it seems you do not get this until the end of the contract.when you make a claim, the engineer doesn't turn up. You are paying money for a service that NP doesn't provide. This should really be looked at by the FCA. I should have had a engineer visit today between 8-1pm. I have taken a day off work, the visit was booked weeks in advance. At 11.50am I phoned to confirm the engineer was coming. At 2pm I called again, I waited 20 mins on the queuing system. I was advised, the engineer would call me. At 2.30 Morgan called me, to say the engineer had gone home ill. I would be given as a gesture of good will £20!!!! and would need to rebook the engineer for another time. At my expense of taking another day off work. I WOULD NEVER RECOMMEND HAVING BOILER COVER WITH SCOTTISH POWER.”

Helpful Report

Posted 7 years ago

“Incompetence to the nth degree. Setting up a dual fuel account took over 4 months. Once up and running billed me incorrectly. A year down the line tried to bill me over 2k for one month. They then blamed me, and all hell broke loose. Thanks god I had a trail of emails and pictures of my gas and electric meters going back over a year. I don't normally write these, but if I can save even one person from their utter bull **** it is worth me taking my time. They were fined over 18 million a few years back for poor customer service. I think it should be an annual fine given back to their long suffering customers. Worst compay I've ever had the misfortune to cross paths with.”

Helpful Report

Posted 7 years ago

“If you want to be driven slowly insane, this is the Company to do it. In my case they put me on a different tariff, and at the same time managed to delete half my dual fuel account - the half that was in credit to the tune of around £80! I never got it back. They also cut my DD payments in half without notifying me. When I realised what they had done they opened a complaint at my insistence, and then closed it down three days later without consulting me to see if the problems had been rectified, which it hadn't. They ignored my emails and phone calls, and in the end i emailed the CEO, who passed me on to Director Support. They managed to rectify my account, but by this time my debt was around £500. When I asked them what they intended to do about it, my emails were returned as spam. I cannot believe such an unscrupulous Company has been let loose on the public. They are a national disgrace.”

Helpful Report

Posted 7 years ago

“I'd give them 0 stars if I could. Had the annual service (inc radiators) in June. All fine. Two months later have a problem with the boiler not firing. (OK these things happen). Guy came to fix it, identified gas valve needed replacing, but couldn't do it as he didn't have the right part. Suggested we might also consider a power flush. No-one returns and one month later boiler stops altogether. Orwellian nightmare begins. I ring up and they say there is sludge in the system so won't come out to fix the boiler until it is 'power flushed' (although there is nothing in the terms and conditions that stipulates this). I call another engineer out to come and do the power flush. His comments were (i) power flushes should be done hot so need boiler working and (ii) sludge has nothing to do with the gas valve problem (iii) how come they didn't pick up sludge at annual service. SP just keep parroting that power flush needs to be done even when they know it should be done hot. Looks like at least 6-8 days we'll be without water and heating. Utterly, utterly useless. Avoid”

Helpful Report

Posted 7 years ago

“When you leave them you're still not finished!!!"" We changed to Tonik energy in April and haven't been able to get a billl or useage. It turns out SP miscalculated out final bill.[ We had provided meter readings]. SP now send a bill [ in September] for a further £8.78. I suggested that they could write this off, after all the problems they've caused. they just said 'Pay it'.”

Helpful Report

Posted 7 years ago

“Oh where to start with this company. Lies. Bad service (understatement). Unreliable. Rip offs. So I move into this new build house. It is my first property with my partner. Not very big, 2 bedroom just me and him. The house is already supplied by Scottish power and when we moved in, being new to all this I stuck with Scottish Power. Big mistake. Bare in mind there are 2 people in a 2 bedroom house who are at work during the day. How much energy do you think we could possibly be using? Certainly not the £500 that was billed to us weeks after moving in. I got straight onto them and was asked to give a meter reading which I did. Then a few weeks later I received another bill for more than £500. Then a few weeks later I received a bill for nearly £700. Then I received a bill for nearly a grand. I didn't pay any of these bills and rang them up after each one and was told to ignore that present bill as a new one with the correct price was being sent out to me except every time they were asking for more and more money. They refused to discuss one bill with me because they had put the wrong name on it in error despite it having my address and me giving them all the other data protection information needed. I even argued that I had other bills addressed to me at the same address and asked how they could explain that and they couldn't. I kept giving them meter readings. After we were quoted a grand I rang them up and asked them how 2 people in a 2 bedroom house who work during the day could use that much energy. They kept arguing it was correct and based on actual meter readings. Eventually I went to the Ombudsmen. They said I had to complain to Scottish Power first through the proper channels which I did but this got me no where fast as we were constantly receiving bills asking for this amount and that amount. I rang them and they agreed to stop sending bill after bill as they all had different amounts and I didn't know what I was meant to be paying. Only they didn't and they continued to send me bills every few weeks advising a new amount I had to pay. When I rang their call centre the staff was always extremely rude and could not care less about customer service or helping you as long as the bill was payed. I wrote complaint letter after complaint letter and finally someone high up (I think) looked in to my case. I told them I wanted to leave but couldn't until the bill was paid. They sent someone to physically do a meter reading and we were sent a final bill around the £300 mark which after a few months sounded right. To be honest by this stage I was just relieved that it wasn't too expensive and wanted to pay it as quickly as I could so I could get rid of them. I paid this and once paid got the hell away from them as fast as my little legs would allow. Surprisingly I did get a letter of apology for the distress caused to me and I wish I had framed it but by then the damage was done. This was the most harrowing and stressful experience of my life where I would literally breakdown in tears and cry. I used to dread going home in case there was another bill waiting for me from them. Because of this I have suffered anxiety and panic attacks. I am now with a different supplier. I would rather live in a cave with no heating then ever be a customer of theirs again. Please do not put yourself through the misery!”

Helpful Report

Posted 7 years ago

“Disgraceful.....doesn't even come close!!! DO NOT BUY BOILER COVER”

Helpful Report

Posted 7 years ago

“So, we were due our boiler inspection today and were waiting patiently for the knock on the door. None came but we did receive a voicemail from "Leon" who apparently had been knocking on our door for the past 38 minutes and not getting a reply. We said that nobody had knocked on our door as we were waiting for them to call. So, we have very good, very expensive CCTV plastered all over the front of our house which even captures every number plate that comes onto and off of the street. We confirmed that no one had knocked on our door, however, somebody, a big bald bloke in a white shirt and black tie did park up on our street, even got out, had a look at our cameras then proceeded to get back in the van. He sat there for a further 7 minutes and 9 seconds then pulled up around the corner on the next street while as it turns out he was speaking to my husband on the phone telling us that he did try to gain access to perform the inspection but no one was at home? Scottish power employs subcontractors in your area to do all the boiler repairs and inspections and there are too lazy to even bother knocking on the door to carry out the work. We have just told them to shove their boiler care where the sun doesn’t shine. Take my advice, tell them to do the same. Tried reporting this shoddy outfit to Scottish power, guess what? Not interested”

Helpful Report

Posted 7 years ago

“Claimt o reduce my energy bills by about a 150 pounds annually.”

Helpful Report

Posted 7 years ago

“Their customer service is substandard. I had to set up my direct debit with them twice because of a computer error, which is one better than last time when it took three attempts for them go set it up, before they overcharged me. Not to mention putting me on hold foe 30 minutes.”

Helpful Report

Posted 7 years ago

“Beware! SP can cancel the contract if in their opinion the cost of repair is more than the residual cost of the boiler. They refused to tell me the costs of their view of the repair or the value of the boiler as this is "priveleged information." They ignored that the manufacturers remedy for the fault was different from their diagnosis. Don't touch them.”

Helpful Report

Posted 7 years ago

“Each time I try to log in with my password it doesn't recognise it and I have to start all over and put a new one in. It's getting beyond a joke I have tried to ring and it is a long delay to get through as I am writing this. I am trying to put a simple reading of my gas and electric. I certainly will not be staying with Scottish Power when the term ends. Ian approaching 20 mins on Hold.”

Helpful Report

Posted 7 years ago

“cannot sign in to give meter reading even when given a new password after that phoned and the automated service which was equally as bad not recognising numbers pressed to get through and to top that I got an advisor that was telling me I had to copy and paste the pass word what ever happened to just typing in the password I've only given 1 star if I could there would be none terrible experience I will not be using Scottish power AGAIN.”

Helpful Report

Posted 7 years ago

“On 1st February 2017 Scottish Power installed Smart meters at my property. However due to their system crashing the engineer did not connect up the gas. G4S made an appointment to rectify this but then cancelled due to being sacked. Promises that a Smart Engineer would make another appointment went unfulfilled. I got fed up and when our tariff ended decided to change to NPower. NPower requested a meter reading. I was unable to take a gas reading as there was no display on the meter. After complaining SP provided an estimated reading. However they told me that you could not connect the meter as we were no longer their customers. I would have to ask NPower to install their Smart meters. However I have contacted NPower who tell me they may not be able to install their meter until 2020. This still leaves me with no display which is Scottish Power's fault. I sent a further complaint to SP and received an acknowledgement saying that I would receive a reply within 5 days but today have been told that this complaint has not been registered or dealt with in any way. The most today's complaints handler could do was log it as a complaint with the Smart meter team and tell me someone will ring back within five days. I asked to be put through to a manager but she repeatedly said one was not available. This is terrible service.”

Helpful Report

Posted 7 years ago

“Having been a former customer 1 year ago, I foolishly signed up on 3rd February 2017 for a fixed term contract for supply of gas. On 6th February 2017 I attempted to contact them via telephone to cancel - after waiting for 1hr 20minutes, eventually spoke to someone who could actually do the necessary action. Just re-affirmed why I decided to leave them last year - customer service is appalling.”

Helpful Report

Posted 7 years ago

“I moved into a BRAND new home (no one had previously lived there which is something Scottish Power couldn't grasp) Sept 2015 and immediately switched suppliers. I started paying my new supplier (Extra Energy) and after 4 payments my DD stopped. I contacted Extra Energy to ask what had happened and I was told Scottish Power prevented my gas from moving (but let my electricity move?!). I contacted Scottish Power to pay what I owed in July 2016 and I am still trying to sort things out. I live alone in a 4 bedroom house and am out the house 8am until 8pm (showering at the gym) and cooking 1 meal per day and turned off all my heating as I was worried about bills (first home). They are trying to charge me an extortionate amount for my gas only - when I first received the bill they told me it was for gas AND electricity - which would have been a fair price, then it changed to gas, either way I agreed to pay it but their over the phone payment system wasn't working, when they called me back 2 days later the bill had gone up £200! This was mid January 2017. I have since sent a letter, 2 emails and asked for 2 call backs which haven't happened...how am I supposed to pay when no one contacts me?! I was also told (by someone in their call centre) they cannot bill me past 365 days (which would be Dec 2015 and prior)...2 days ago I received a bill for Sept 2015- Dec 2015...NO ONE knows what they are doing there. I spoke to one lady in the call centre who when I asked to speak to someone more senior, she informed me there was no one...apparently I was speaking to the owner of Scottish Power wow.”

Helpful Report

Posted 7 years ago

“This is the worst company I have ever had to deal with. Even when you complain to the CEO they still don't respond within the time frame they state. Avoid this company - do not use my next action will be the ombudsman !”

Helpful Report

Posted 7 years ago

“Never been treated more poorly by a company, no empathy what so ever when our boiler broke down with a small baby in the house. You were more than happy to take our money for 2 years for boiler cover yet when we had a problem you washed your hands of us.”

Helpful Report

Posted 8 years ago

“Consistent, utter and unending incompetence from day one to close of account Took out a contract with Scottish Power 16 months ago and NO BILL WAS ISSUED. Repeated phone calls (estimated 25 hours) and emails went ignored. Complaints went ignored. Escalated complaints to the Ombudsman and no one seems to care. How can a company that turns over £5.4 billion not sort out a simple bill? Final bill finally issued when we closed the account and it was significantly over the estimated monthly bill we were quoted at the start. This smells very very fishy and feels like I have been scammed. Very poor customer service, abysmal service and joke of a company. Publicly shaming as a last resort.”

Helpful Report

Posted 8 years ago

Scottish Power is rated 1.1 based on 1,102 reviews