Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,121 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,121 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scottish power homecare is a joke, DO NOT WASTE YOUR MONEY. This company Is s joke, they sell you lies and then have the cheek to take 3 days for sn engineer to come out to assess the problem, even though the customer service advisor said they carry parts for my boiler so should be able to fix it on the day! It is now day 3 with no heating with no confirmation of an expected date of repair. What do these jokers think I am paying for? Substandard service does not work for me, especially when I am cold. Hopefully this service goes out of business real soon”

Helpful Report

Posted 7 years ago

“Dishonest, unreliable, incompetent. In 6 months they missed 3 appointments, lied about it, and completely failed to follow any of the guidelines. Did not honour their duty to change metering when requested. Their website is designed to prevent anyone from complaining. You have to spend hours waiting on the phone. When I did manage to lodge a complaint they closed it without asking me. And to cap it all, three months after I finally managed to get rid of them they sent me a bill for £60, even though I was on a prepayment meter that was in credit. Apparently demanding money for services that you have not provided is not a criminal offence - it's a "minor customer service issue". If you do go with these cowboys, save yourself some time and contact the Energy Ombudsman beforehand.”

Helpful Report

Posted 7 years ago

“We have boiler and central heating cover with SP. Most years they arrange a boiler service and cancel at the last minute due to emergency call outs. Why not employ more staff then? We have not had our boiler serviced since December 2016. They arranged to come out in Dec 2017 but cancelled the night before due to emergencies. We now have an appointment for this week (Feb 2018). I argue that I am paying for an annual service but it is now 14 months since it has been done so they are not fulfilling their contract. They argue that in the terms and conditions it states that they will endeavour to service the boiler annually but if there are emergency call outs they will take preference. We think they are in breach of contract. We will not be surprised if this weeks boiler service is also cancelled. We will be cancelling our contract with them. Avoid at all costs. They are not interested in their customers, only in getting your monthly direct debit payments.”

Helpful Report

Posted 7 years ago

“I feel ashamed to give this company 1 star as this is giving them too much credit. DO NOT throw your money away. If you feel the urge to get rid of your hard earned cash, give it to a charity as it will be put to better use. Just been on hold for 30 minutes to only be told that the booking for the annual inspection of our boiler was cancelled for the third time. Scottish Power didn't have the courtesy to call and let us know nobody was going to come today. I will be cancelling my service and demanding a full refund of money paid to date. Let's see whether Scottish Power will do the right thing. I bet Scottish Power are so complacent, they will not even bother responding to this post.”

Helpful Report

Posted 7 years ago

“No hot water on water only setting on my boiler, but hot water on heating and water setting, so as l am on a service plan called Scottish power up. The engineer came out and said it was a valve that wanted replacing and Scottish power would ring me when they had the part and arrange a date to fit it. I was called on the day of fitting and told that it would not be done as my boiler wanted a power flush, to which I replied my heating is fine its my hot water that's the problem but they were adamant it wanted doing. I am still waiting for a manager to ring me as I have asked two British gas engineers about my problem and they say the valve should be changed and only if that does not cure it a power flush should be done, It seems they are trying to get some extra money out of me for something that might not need doing because how do they know there is sludge in the system if they have not drained it to find out,”

Helpful Report

Posted 7 years ago

“awful company for the elderly awful company for the elderly. they dont keep open the winter warm front till the 31st jan like they should. For those that have just found out they are entitled to this scheme beacuse of their illness or age. This company couldn't care less about their customers needs. Wether they are elderly or sick. What has happend to the customer is aways right? Very bad customers pratice . Stay away and go elsewhere!!! Useful”

Helpful Report

Posted 7 years ago

“AVOID*******. If there was a minus on stars would give!!!! Never came out to service boiler in 13 months when broke down refused to fix stipulating not covered as sludge in system as needed power flush and not covered advised pipework needed replacing and most likely new boiler. When complained delightfully told not part of ombudsman scheme and sludge policy quoted advising take us to court if your not happy! Independant engineer fixed in two hours replacing three parts also showing clear water in system and no sludge!!!! Its how they weedle out the contract- BE WARNED!!!!!!”

Helpful Report

Posted 7 years ago

“I have been waiting for a year for this horrible company to resolve an issue. They allocated a second property to my account and were sending bills for an unknown woman to me. Despite letters to them confirming that she did not live here, the continued to send bills . I did their dirty work and notified them of this woman's proper address whereupon they removed my address and substituted the other. I wrote to their senior directors and was told "don't worry, we'll sort it out" Nothing has happened and every time I remind them, i get "our technical team are still working on it" This has got to be the worst company to be a customer of. They ignore letters and patently do not give a toss about loyal customers. I would not recommend this company to my worst enemy. They have incompetent staff and management who seem more interested in trousering bonuses.”

Helpful Report

Posted 7 years ago

“Staff are rude, arrogant, do not listen and fail to act upon promises made. Customer Service is clearly NOT a priority for this Service Provider. But the bigger issue is the Management which is clearly also reflected in the high staff turnover. Also what sort of a professional organisation works on guestimates given they have meter readings and facts. Avoid Scottish Power like the plague. Everything mentioned above can be supported by emails and letters we have received / sent.”

Helpful Report

Posted 7 years ago

“Regarding Scottish Power's Boiler cover, I know there's some bad reviews on here but when I called them I wasn't waiting too long, there was some confusion over my postcode but that was resolved. They sent an engineer the next morning who fixed the hot water and was very polite and professional therefore I can't really fault it so far.”

Helpful Report

Posted 7 years ago

“Absolute rubbish engineers clueless left without hot water and heating no offer of loan heaters and that was just a faulty pump engineer diagnosed boiler pcb not working avoid these people”

Helpful Report

Posted 7 years ago

“Do not buy boiler cover had for four years and the moment we have a problem. Days to fix with no information took time off work to wait for an engineer only to be told not coming and don’t even know if parts on order. Ask for manager and told wait up to 24 hours we cannot tell you anything. You’ve 2 kids under 4 with no hot water and heating... you’ve just got to wait we don’t have a clue what’s happening with your boiler. Big joke get your cover elsewhere”

Helpful Report

Posted 7 years ago

“If there was no star rating I will choose it , they didn't even deserve for one star. I don't have a any words to explain how BAD this company is, it's shouldn't even exist. If someone have or had account with them just RUN AWAY! Close your account because what they gonna do is ROB you and trying to get lot of money from any of the customer ! People what should to it's start to go to court because is funny how they working , customer service is one BIG ZERO also people who works there , Unbelievable UNPROFFESIONAL STAFF, CUSTOMER SERVICE AND ALL SCOTTISH POWER !! WORST WORST EVER !!!”

Helpful Report

Posted 7 years ago

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Helpful Report

Posted 7 years ago

“They have left my sick elderly, disabled parents without heat for 4 days. There have been 4 engineers who visited. They have fitted 4 parts to their boiler and they still have no heat. A cowboy company that will End up killing people in this cold weather. Utterly shameful”

Helpful Report

Posted 7 years ago

“I have now been trying to arrange an appointment with you since September. Whilst I appreciate that winter is a busy time, it would appear that you are unable to provide the service that you offer and that I have paid for - i.e. Annual Boiler service and cover - in Autumn as well as winter. Whilst I appreciate that an emergency will take priority, I have waited for and paid for over 3 months to receive an Initial service in order to be able to access emergency boiler care. I have, to date, wasted hours on the phone to you; arranged for my daughter to get up following a night shift when an engineer did call, despite me having rung to say the date was not convenient, only to be told he needed the washing machine alongside the boiler moved, and leaving.....never to return. I now appreciate the need to access the back of the boiler for a first inspection, but had we been told that in the beginning......?! I have since tried a further 4 dates, and this week, having received countless texts to say an engineer would be calling, my husband duly took a whole day off work as a broad time cannot be given, only to be called mid morning to say the engineer was not in fact coming after all. I have been a customer with British Gas for many years. Each year I received a call, we agreed a time slot on a given date, and every time an engineer has called and accessed the boiler without fuss. I was foolishly tempted by your cheaper costs and false advertising, and switched. Oh, if I had only know how absolutely shoddy the customer service was, your ability to answer calls in less than 20 minutes, ability to respond to emails within 2 weeks, your inability to even arrange an appointment date, let alone actually arrive on the agreed date to provide a service paid for; I would not have wasted time, effort or money. I have now been paying for an emergency boiler cover service which was not available until an initial inspection was conducted. You have totally failed to conduct an inspection within 3 months and therefore have been paid for nothing.”

Helpful Report

Posted 7 years ago

“All ok until I tried to change supplier after a year. They made it extremely difficult to pay final bill and once I had managed to pay them, they kept writing to me and texting saying that I haven’t paid, although I sent them proof of payment. Even tried to charge me useafe after the new suppliers took over account Wouldn’t touch these guys- be warned!”

Helpful Report

Posted 7 years ago

“If there was NO STAR RATING that is how I would rate Scottish Power Boiler Cover. T&C state the policy gives you a Boiler Service, it seems you do not get this until the end of the contract.when you make a claim, the engineer doesn't turn up. You are paying money for a service that NP doesn't provide. This should really be looked at by the FCA. I should have had a engineer visit today between 8-1pm. I have taken a day off work, the visit was booked weeks in advance. At 11.50am I phoned to confirm the engineer was coming. At 2pm I called again, I waited 20 mins on the queuing system. I was advised, the engineer would call me. At 2.30 Morgan called me, to say the engineer had gone home ill. I would be given as a gesture of good will £20!!!! and would need to rebook the engineer for another time. At my expense of taking another day off work. I WOULD NEVER RECOMMEND HAVING BOILER COVER WITH SCOTTISH POWER.”

Helpful Report

Posted 7 years ago

“Incompetence to the nth degree. Setting up a dual fuel account took over 4 months. Once up and running billed me incorrectly. A year down the line tried to bill me over 2k for one month. They then blamed me, and all hell broke loose. Thanks god I had a trail of emails and pictures of my gas and electric meters going back over a year. I don't normally write these, but if I can save even one person from their utter bull **** it is worth me taking my time. They were fined over 18 million a few years back for poor customer service. I think it should be an annual fine given back to their long suffering customers. Worst compay I've ever had the misfortune to cross paths with.”

Helpful Report

Posted 7 years ago

“If you want to be driven slowly insane, this is the Company to do it. In my case they put me on a different tariff, and at the same time managed to delete half my dual fuel account - the half that was in credit to the tune of around £80! I never got it back. They also cut my DD payments in half without notifying me. When I realised what they had done they opened a complaint at my insistence, and then closed it down three days later without consulting me to see if the problems had been rectified, which it hadn't. They ignored my emails and phone calls, and in the end i emailed the CEO, who passed me on to Director Support. They managed to rectify my account, but by this time my debt was around £500. When I asked them what they intended to do about it, my emails were returned as spam. I cannot believe such an unscrupulous Company has been let loose on the public. They are a national disgrace.”

Helpful Report

Posted 7 years ago

Scottish Power is rated 1.1 based on 1,121 reviews