Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,121 Reviews

2 %

of reviewers recommend Scottish Power

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Metrics

1.1

Based on 1,121 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

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“My experience with Scottish power has caused so much stress and has been a appalling service. I recieved a email back in July after leaving them to say I was owed a refund. I have fought and spoke to various people most of who have fobbed me off telling me I would be getting my refund cheque than when I have rang again after not receiving what is rightfully mine I get told different things. Such as I've been wrongly informed and it's still under investigation. Than they also had the audacity to wrongfully take money out of my account only to replace it the following month for an apparent electric bill which I did not owe! When I have attempted to contact them to discuss matters most of the staff don't seem to know what's going on with my closed account however I have had numerous missed calls whilst working in a busy hospital off them and when I have not answered have been told they have shut my case down via email. It's all been extremely exhausting they have no consideration for their customers well being I was with them for 5 years and have unfortunately had to go through all of this whilst being heavily pregnant. Every body stay well clear from this energy supplier there is no customer service a lack of communication and unfortunately they are reluctant to help.”

Helpful Report

Posted 5 years ago

“I'm in the same boat as Ian Greenwood. I was switched to Scottish Power by OFGEM after the collapse of Extra Energy. Which I didn't ask for, I spoke to customer services as they were going to put me on a higher tariff of 75 a month I said I couldn't afford it as I'm benefits and I have serious health issues. I was told not to worry about it, but I decided to switch companies as I didn't trust Scottish Power and Often were no good. I switched to Bulb on the 28th December via one the compare sites. It wasn't until February 2019 that my supply was actually changed. Now I'm £156.00 in debt thanks to Scottish Power because they didn't switch when I requested it. I'm going seek legal advice as I think they are out of order. Not only that I have Extra Energy breathing down my neck, despite being in credit at the time they went bankrupt all of a sudden I owe them money and now I have bad credit rating.”

Helpful Report

Posted 5 years ago

“How difficult can it be to give a company meter readings? We are on Economy 7 and have to give 2 meter readings. I tried to do this on the app but have not idea which box to put which reading in. I contacted "live chat" who finally respond 6 hours later. I am asked to take more readings. Morning and evening. That isn't good enough so now I have to take readings 4 times a day. I know which reading is which but they won't accept it. It has been a week since I first contacted support and they still haven't accepted my opening readings and won't send anyone to do the reading themselves. This company is a total waste of time.”

Helpful Report

Posted 5 years ago

“Just an awful incompetent company, stay away.”

Helpful Report

Posted 5 years ago

“Totally decimated my credit rating and life. Literally no idea where to start. I was switched to Scottish Power by OFGEM after the collapse of Extra Energy. I immediately switched to EDF with a DD amount of £89. So was with Scottish Power for 33 days during the switch, for which they sent me a bill for £224. Which is literally double the cost of our gas/electric any other given month that we have been in this property (4 years) and well over double our DD since with EDF and and we are currently £167 in credit with EDF. So I have written to Scottish Power by recorded delivery letter 6 times, the only ever response being another copy of a bill with wrong start and finishing meter readings, and impossible thing for them to have gauged, given they never approached the property for a reading after the collapse of Extra Energy and have never been on the property EVER. Now, after ignoring all my letters they have not only set a debt collector on me, they have also put the first ever Default marker on my Experian report, dropping my report 467 points, instantly taking my credit rating from "perfect", to "very poor". I am 47 year old very successful individual who can well afford the £224, but principles do not allow me to pay unjustified extortionate bills, seemingly plucked out of mid air. I have NEVER missed any payment for anything . Yet these people have literally decimated my credit rating over night. If I lived in Scotland, I would be at their head office door until this got sorted, although to be honest, I may take the trip anyway.”

Helpful Report

Posted 5 years ago

“Absolute rubbish company. I swapped from E.O.N. Paying £132 a month, always in credit by the beginning of winter. An incompetent (as I now know) rep, told me it would be £112 a month. I verbally gave him my name AND spelt it. AUSTIN. I gave them my bank details, checking with them it was correct. I downloaded their app. Then, got email after email saying my bank had refused payment! I made manual payments. After a horrendously long phone call, I managed to get them to understand that my name was AUSTIN, not f****** OSTIN, and perhaps if they used my correct surname for my bank they could quite well get paid! Success. However, I was advised I would need to pay £148 a month. Also, App now fails to provide the ability to submit meter readings. Now, middle of September, I’m £48 in debit, not the hundred or so I would be in credit with E.O,N. roll on March, I’m going straight back to EON. Scottish Power, rubbish for price, help and app.”

Helpful Report

Posted 5 years ago

“In short they are totally incompetent. They fitted a smart meters in April which they don't seem to be aware of even though they have been informed on many occasions. I have given them the smart meter readings 5 times and they just don't seem to be able to update the account with the correct readings. They just don't seem to have the management and control systems in place to deal with their own errors so they just propagate.”

Helpful Report

Posted 5 years ago

“Thieves increased my direct debit from £92 to £172 per month even though I was in credit and start of warm weather (April) where my average bill over previous 2 years from April to September was £30to £40per month. Refused to reduce so I cancelled direct debit as I was going to be many hundreds of £ in credit so they increased my unit charges. They, don't know what they are doing. I wouldn't recommend them”

Helpful Report

Posted 5 years ago

“Nothing but trouble, paid by DD for years and during the summer months they held over £500 in credit irrespective of us ticking the relavant box to pay back if over £5 in credit. Imagine all those £millions of pounds SC held. Decided to cancel DD and reversed this situation and drip fed them my funds. After many calls and agreements set up to pay the reverse back they decided to appoint a debt agency even with many calls my end. Never again, they need to get their act togethor”

Helpful Report

Posted 5 years ago

“I switched from SSE to Scottish power on 3 June 2019 via MoneyExpert. At the start of August 2019, I returned home from work to find that my gas meter box door was broken and hanging out. I took pictures and contacted Scottish power the following day to discuss this and assess whether they could help repair it. At the time, I had no idea that one of their employees had come to take readings the day the box was damaged. I discovered it when I was sent an email from them on 18 August 2019 advising that my latest energy bill/statement had been updated. When I looked at the bill, I discovered that someone had provided Scottish Power with meter readings on 2 August 2019, the day my gas meter box was broken... I then called them to complain on 29 August 2019 and the gentleman I spoke to that day, took down the complaint and advised me they would investigate and it might take them 3 to 4/5 days to come back to me. I called them today to get an update on my complaint and to my surprise was informed that the complaint was closed on 29 August 2019 after I had allegedly spoken to one of their employees and agreed to be given £20 in compensation. I was quite incensed upon hearing this as I had never had such a conversation. I checked my phone records and saw that they had actually called me twice on 30 August 2019 and I had missed their calls. I relayed this to the gentleman I was speaking with (who seemed reluctant to believe my account) and I had to insist that this shameful falsifying of information should be added to my previous complaint. I advised that not only had I not held any subsequent conversation with Scottish Power after my initial call to complain but moreover I would not have accepted the £20 offer which would not even cover the cost of replacing the gas meter let alone the labour costs of the person(s) who would undertake the replacement. Further, once more, when I returned home from work on 3 September 2019, once more, I found that someone had left my damaged gas box meter open and ripped off the tape I had had to use to hold it together. To say that I am appalled at the service I have received cannot express what I am feeling. I was promised they would call me back... What a disappointing experience to date! Mercedes Damian”

Helpful Report

Posted 5 years ago

“Probably the worst of the worst. Unbelievably arrogant.”

Helpful Report

Posted 5 years ago

“So I’ve currently just switched to Scottish power and my experience so far has been shocking!! I get back off holiday at 2am and all my electrics off. I havent received any gas or electrics cards whilst I was away? So I press the emergency. Later that afternoon at 1pm the electric goes off again. I phone them and I’m passed from every person who works there. Over an hour later I’m told my meters broke someone will be out to you within 4 hours. Bearing in mind I’ve got 3 kids. A 1 year old, 4 year old and a 7 year old who is autistic! So we wait 5 hours! A hectic 5 hours! I phone again get put on hold for another hour and they tell me I have to wait another 4 hours!? I’ve got 3 screaming kids! All sat in waiting for someone to turn up! My fridge and freezer are slowly defrosting! It’s going dark and I’ve got no electricity! Finally someone turns up at 11:30pm..... and fits a new metre. But the new metres reading panel doesn’t work? So from 1pm- 11:30pm we was left with nothing. Nobody seemed to care? And the whole situation was very stressful for myself and my 3 children!! I think the company is a joke!!”

Helpful Report

Posted 5 years ago

“Awful company. Didn't fix my broken meters. Botched a switch to Bulb by refusing to transfer one of the meters. Talking with their customer service is an absolute waste of time. Nothing ever gets done and the next time you contact them, you're starting from scratch all over again.”

Helpful Report

Posted 5 years ago

“I was with scottish power for years never had any issues until I was put on a pay monthly meter... as soon as that was installed bill were not sent out or put up online everytime I phoned up I was given different bill amounts even being told I owed nothing to then being told I owed over 200 pound the day later... also being told to do different things /different excuses... eventually decided to leave them after 6 months of hell and numerous phone calls every week and complaints being made... the only way they would allow me to leave was if I closed the complaint.... but then they wouldnt allow me to until i paid a 300 pound bill they have estimated even though I'd kept up with meter readings.... i refused to pay a penny until they switched to the new supplier who I am now with.. so happy to not be with scottish power now... I still owe 322 pounds and have had very horrible letters/emails every week since even one telling me they will add another 128 pounds if they send it through a debt collectors even though I have phone up multiple times asking to set up payment plans and no help.... do not use scottish power they are ok until u need something sorted by them”

Helpful Report

Posted 5 years ago

“They keep hassling me to have a smart meter”

Helpful Report

Posted 5 years ago

“Useless company! (there was more, but that about sums it up perfectly I find)”

Helpful Report

Posted 5 years ago

“They can't sort it final bill from over a month, direct debit increase 100% with out no reason from78pounds to 135pounds, I finish with them and still waiting for my overpainmet Money, I past them final meter readings over month ago and they don't want to give my money back expelein is they have system error, they ask me for up to date meter reading even if I don't live on this house from over a month that's mean they want me to pay somebody else bola, all what I hear is apologize and they still work in on my final bill. Highly not recommended if you don't want to lost your money.customer servis is terrible they just push you from person to another person, they don't know nothing. The worst company ever.”

Helpful Report

Posted 5 years ago

“How do we get out of this cowboy company?? It's driving me mad. We were told SP were taking over last November '18 as Extra Energy had gone under. We were also told that it would be a seamless switch to them and we had to do nothing. We did nothing and let it go on. Recently (Aug '19) I had a phone call stating I owed £1297.94 since last Nov. !!! Having received no correspondence from them in that 8 months they took over to tell us anything. Apparently they had been emailing us on an email that has been defunct for two years; instead of sending a letter to us they let it go on and on. Extra Energy managed to get hold of us by letter to ask for £200 which apparently was outstanding (and I paid that) so why couldn't SP get hold of me? I thought that the D/D would have "seamlessly" taken over buy SP which is what they told us and why I didn't think anything was wrong. After saying to the advisor on the phone that it was ridiculous that the bill could be that high I offered to do a meter reading there and then. This increased the bill to £1977.72!!!! which means it would have been around £248 per month! After many phone calls, to different people who I have to explain each time to, I have realised that nothing is going to be resolved as they put you on hold when they can't answer your questions and leave you hanging there until you eventually give up and put the phone down!! Still no resolution and still on some cash quarterly tariff that we had no option over when they took over. I now know why people get depressed and go downhill with these games they play with you. They have not phoned back at the arranged time and have not sent a temporary password for the online log in (which they promised to)and have not sent an email to say the complaint has been registered and the account on hold (which they promised to). Tearing my hair out!!!!! Someone has to stop this.”

Helpful Report

Posted 5 years ago

“Terrible company, don't ever use! I was with this company around 11 years ago and couldn't get rid of them quick enough. Unfortunately the company I was with recently went bust and Scottish power took over so I had no choice but to have to deal with this company for a 2nd time. Needless to say they are even worse... They messed up my direct debit 4 months on the bounce which not only meant having to call every month to correct it ( another joke trying to get through by the way) but it also meant I now owed them over £600 in arrears... This was added on to my tarrif which in turn has now risen dramatically. The whole experience with this company is extremely frustrating and I can't wait to get rid of them once and for all.”

Helpful Report

Posted 5 years ago

“Scottish Power are a dreadful company to deal with, I have never before come across a company with such a cavalier attitude to customer relations, their Customer Service Director Lynda Clayton is presiding over a shambolic organisation and deserves to be sacked. From the outset of my contract with them they have got it wrong, as I was put onto a Quarterly Cash Payment plan instead of the Direct Debit plan I had applied for (and also put onto a different tariff). Although I had the paperwork to prove it they repeatedly ignored my emails and telephone calls and never ever corrected their error leaving me to deal with quarterly email demands for cash payment. Their Gas meter reading was wildly inaccurate and the number and type of my home meter was incorrect. Repeated phone conversations failed to correct this, as did the emails I sent them with photographic evidence of the meters showing the serial numbers and current readings, (they even ignored the readings supplied by the independent meter reader). Their billing was inaccurate as it was based on my having an old type meter which required a conversion from the units used to kWh, (even though it had been changed to a Smart meter by a previous supplier and already provided the reading in kWh). Although I raised a grievance procedure against them for which I received reference numbers, promised phone calls from their dispute team never materialised and my issues with them remained unsettled. At the earliest opportunity I did what I guess they were hoping for all along and changed suppliers, however it still went on. The (estimated), exit Gas reading they provided was still inaccurately high and my new supplier went into dispute with them over it. A phone call to the Scottish Power exit team has muddied the waters further, they agreed to correct the reading and recalculate the balance, however although I tried to explain it, they couldn't comprehend that a conversion from units used to kWh was not required. As a result my exit bill of £102.90 debit has been recalculated at £274.73 in credit, even though I have tried to explain that with proper calculation it should be £47.96 debit. I give up what a joke!”

Helpful Report

Posted 5 years ago

Scottish Power is rated 1.1 based on 1,121 reviews