Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,102 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,102 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They can't sort it final bill from over a month, direct debit increase 100% with out no reason from78pounds to 135pounds, I finish with them and still waiting for my overpainmet Money, I past them final meter readings over month ago and they don't want to give my money back expelein is they have system error, they ask me for up to date meter reading even if I don't live on this house from over a month that's mean they want me to pay somebody else bola, all what I hear is apologize and they still work in on my final bill. Highly not recommended if you don't want to lost your money.customer servis is terrible they just push you from person to another person, they don't know nothing. The worst company ever.”

Helpful Report

Posted 5 years ago

“How do we get out of this cowboy company?? It's driving me mad. We were told SP were taking over last November '18 as Extra Energy had gone under. We were also told that it would be a seamless switch to them and we had to do nothing. We did nothing and let it go on. Recently (Aug '19) I had a phone call stating I owed £1297.94 since last Nov. !!! Having received no correspondence from them in that 8 months they took over to tell us anything. Apparently they had been emailing us on an email that has been defunct for two years; instead of sending a letter to us they let it go on and on. Extra Energy managed to get hold of us by letter to ask for £200 which apparently was outstanding (and I paid that) so why couldn't SP get hold of me? I thought that the D/D would have "seamlessly" taken over buy SP which is what they told us and why I didn't think anything was wrong. After saying to the advisor on the phone that it was ridiculous that the bill could be that high I offered to do a meter reading there and then. This increased the bill to £1977.72!!!! which means it would have been around £248 per month! After many phone calls, to different people who I have to explain each time to, I have realised that nothing is going to be resolved as they put you on hold when they can't answer your questions and leave you hanging there until you eventually give up and put the phone down!! Still no resolution and still on some cash quarterly tariff that we had no option over when they took over. I now know why people get depressed and go downhill with these games they play with you. They have not phoned back at the arranged time and have not sent a temporary password for the online log in (which they promised to)and have not sent an email to say the complaint has been registered and the account on hold (which they promised to). Tearing my hair out!!!!! Someone has to stop this.”

Helpful Report

Posted 5 years ago

“Terrible company, don't ever use! I was with this company around 11 years ago and couldn't get rid of them quick enough. Unfortunately the company I was with recently went bust and Scottish power took over so I had no choice but to have to deal with this company for a 2nd time. Needless to say they are even worse... They messed up my direct debit 4 months on the bounce which not only meant having to call every month to correct it ( another joke trying to get through by the way) but it also meant I now owed them over £600 in arrears... This was added on to my tarrif which in turn has now risen dramatically. The whole experience with this company is extremely frustrating and I can't wait to get rid of them once and for all.”

Helpful Report

Posted 5 years ago

“Scottish Power are a dreadful company to deal with, I have never before come across a company with such a cavalier attitude to customer relations, their Customer Service Director Lynda Clayton is presiding over a shambolic organisation and deserves to be sacked. From the outset of my contract with them they have got it wrong, as I was put onto a Quarterly Cash Payment plan instead of the Direct Debit plan I had applied for (and also put onto a different tariff). Although I had the paperwork to prove it they repeatedly ignored my emails and telephone calls and never ever corrected their error leaving me to deal with quarterly email demands for cash payment. Their Gas meter reading was wildly inaccurate and the number and type of my home meter was incorrect. Repeated phone conversations failed to correct this, as did the emails I sent them with photographic evidence of the meters showing the serial numbers and current readings, (they even ignored the readings supplied by the independent meter reader). Their billing was inaccurate as it was based on my having an old type meter which required a conversion from the units used to kWh, (even though it had been changed to a Smart meter by a previous supplier and already provided the reading in kWh). Although I raised a grievance procedure against them for which I received reference numbers, promised phone calls from their dispute team never materialised and my issues with them remained unsettled. At the earliest opportunity I did what I guess they were hoping for all along and changed suppliers, however it still went on. The (estimated), exit Gas reading they provided was still inaccurately high and my new supplier went into dispute with them over it. A phone call to the Scottish Power exit team has muddied the waters further, they agreed to correct the reading and recalculate the balance, however although I tried to explain it, they couldn't comprehend that a conversion from units used to kWh was not required. As a result my exit bill of £102.90 debit has been recalculated at £274.73 in credit, even though I have tried to explain that with proper calculation it should be £47.96 debit. I give up what a joke!”

Helpful Report

Posted 5 years ago

“Couldn’t be happier with SP, had a problem the other day and was resolved in good time. If your thinking of joining up add my referral code below and we both get £50 Hi, You've been sent a referral code for ScottishPower. Join now and earn £50 credit: https://quote.scottishpower.co.uk/#/refer/7yUlq00pDlAQwHqMberg0HaD2TLpg79hrpj2aMowQyA=”

Helpful Report

Posted 5 years ago

“Unfortunately I am stuck with Scottish Power - have been for a number of years being all electric. Every so often they take large amounts from your account this time 3 x the monthly usual direct debit without notification! Leaving you high and dry. They have no real customer service other than typing with a robot and no one who can understand you at the end of a phone. They price as they like - just make it up as they go along. Hopefully Soon to be installing wind power and waving them goodbye! Owned by Mr Virtual Reality!!”

Helpful Report

Posted 5 years ago

“Pay through your account on line has not been working for over a month”

Helpful Report

Posted 5 years ago

“Scottish power are the most arrogant useless company I have ever had the misfortune to deal with. I gave them a one rating because I couldn't go any lower. When a company forces you to take antidepressants they should be ashamed of themselves”

Helpful Report

Posted 5 years ago

“absolute jokers. tried to register with them 5 years ago for account number and welcome pack but received nothing. over 5 years have called numerous times and was fobbed off with a variety of excuses. so far I am pulling my hair out. now I am told my home is registered as a business and I owe Scottish power £750. tried to pay this off and told I could not as they couldn't find me on their system. am switching to bristish gas but have been told by S.P that I cant. I have mental health issues which have only got worse since attempting to communicate with these imbeciles.”

Helpful Report

Posted 5 years ago

“I like most customers were switched over to Scottish Power when Extra Energy folded, I had no trouble at all with Extra Energy, so obviously thought this is straightforward switch. This first 4 months they couldn't even get the Direct Debit sorted out. Eventually I find someone at Scottish Power that can sort it out. Now recently I have had a bill from them and they have used the wrong reading, I gave them the correct one in Feb 18th 2019 and July 19th 2019. If you look t the reading I gave them they seem to think my meter is running forwards and backwards, it just makes no sense. I run a small business that uses low energy bulbs, one kettle and a laptop and the bill they have sent me for my small premises it about 5 times higher than I pay for my house. I have no idea what they are doing and seem to be stuck with these clowns for 2 years. The Ombudsman is the next port of call for us to get out of this deal with them unless they can prove to us they are up to the task and getting this sorted out.”

Helpful Report

Posted 5 years ago

“Con Artist-Power is the right Name, nobody every answers, you speak with someone and it's literally like talking to a brick wall, would avoid and go anywhere else but Scottish power. Been ongoing for months back and forth with them and now passed the bill to a debt collection agency when I was £60 in credit (Baffled) .”

Helpful Report

Posted 5 years ago

“So after moving home from a council property into another one we left £5 on meter and took a pic ofc, we had forgotten to cancel but they where notified within the first month of us moving out no other tennent had moved in but somehow we have an outstandong balance of £50 which nobody can tell me why for months then suddenly i talj to someone who tells me there where charges in november that hadnt been paid for we sent you letters out did they hell my wife or myself never saw one letter we did however recieve emails and not once did this ever come up these guys are a shifty company scumbags of the earth thieving corporate .......”

Helpful Report

Posted 5 years ago

“awful kept giving them my meter readings online and over the phone and no one was inputting it on the system big time con artists they said my device wasn't registered and it will take 3-4 weeks im switching”

Helpful Report

Posted 5 years ago

“Awful customer service! Send a bill for a months usage for over £1000 when the previous month we were £300 in credit! They said something was wrong with the smart metre and promised a call back on Friday we my wife took the day off work because she wanted to sort it but they never called! Tried calling them but they aren't answering! Extremely frustrating especially as we have been customers of theirs for 3 years!!!”

Helpful Report

Posted 5 years ago

“The most awful Company I have ever dealt with. From the initial monthly quoted figure for gas and electricity, not once have I received an actual charge that is not way above the monthly offer price. there is no split between fuels so to establish how much of the charge relates to each fuel you have to contact the company. Despite providing meter readings the monthly charges appear not relate to actual usage and once again to establish an actual cost you have to go thro their online help system which is equally appauling as you consistently end up with someone on line thro the website and a second person in contact by email. Personally I am not willing to pay a £60 early cancellation fee which I view asa bonus payment for dreadful service and overblown costs relative to original quotations. THis is a Company to avoid like the plague.”

Helpful Report

Posted 5 years ago

“Took ages to set up direct debit, but gave me the cheapest deal.”

Helpful Report

Posted 5 years ago

“Criminal company who obtain money by deception. If their meter is on your property and is capped so you use no gas, they still bill you, and if you dont pay immediately, they hound you with phone calls and threaten you with bailiff letters.”

Helpful Report

Posted 5 years ago

“see joe's review below. we have the same story.”

Helpful Report

Posted 5 years ago

“I would never ever recommend this company and its beyond me how this company is still in business its got the worst customer service iv ever had the misfortune of being in contact with they dont listen or wish to deal with vulnerable customers adding to their on going stress please please dont use this company read all the reviews its a very bad company”

Helpful Report

Posted 5 years ago

“I echo the first 10 1 *reviews. Awful customer service, they lied to retain me with an offer after I had switched to Green Network. I then cancelled my switch and they Scottish power moved me to the Standard Tariff. When I queried this, they found no records of the deal and despite announcing at the start of each call, that “all calls are recorded ... yada yada yada” when I asked them to get the call to confirm what I had said, they were unable to. I then pushed to speak with a senior agent who “promised” a call back and of course , did not keep her word. I will joe leave, and complain to the ombudsman but am not expecting anything really. Best advice - DO NOT TOUCH SCOTTISH POWER”

Helpful Report

Posted 5 years ago

Scottish Power is rated 1.1 based on 1,102 reviews