Scottish Power Reviews

Name: Scottish Power
Rating: 1.11

1.1 Rating 1,102 Reviews

2 %

of reviewers recommend Scottish Power

Company Reviews

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Metrics

1.1

Based on 1,102 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1 out of 5

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Phone:

0800 027 0072

Email:

info@scottishpower.co.uk

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Scottish Power 1 star review on 9th November 2022

Chris Moisey

Scottish Power 1 star review on 4th August 2022

Emma Azhar

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely appalling. I switched to a different supplier two months ago and I'm still waiting for £230 overpayment money! Rang them four times already, every time I was assured that everything is sorted and the check is on it's way, well I'm still waiting for it. Something tells me they don't delay sending people bills when someone is in debt!”

Helpful Report

Posted 4 years ago

“The list of issues I have had with this company is impossible to fit in this forum. They have failed to live up to the many promises they have made, their website is impossible to navigate, they get bills wrong and overprice customers, and the costumer service is an absolute nightmare - you will wait months to get issues resolved if you plan to use them. My advice: STAY AWAY!! YOU HAVE TO TRY TO BE THIS BAD.”

Helpful Report

Posted 4 years ago

“in January I received a bill for £75 even though I changed suppliers in October the previous year. I contact Scottish power who at first said that my account was in credit by £34 . I left it at that but a couple of days later another bill arrived stating I owed £70 + and should pay within 7 days or they would pass to debt collection agency. After several phone calls they assured me that everything was okay, but the very next day I received another bill for£70 + which again stated a threat of debt collection agency calling. After several more calls and a complaint to them they then said my account was in credit by £3 but again I got a bill that said differently. I contacted them again then was told they owed me £30+ and would soon receive a refund . The refund never arrived and again after several calls and online chats I felt like banging my head against a wall. They then informed me that refunds don’t normally get paid when accounts are closed !?!?&?!$€ ! But hat they have arranged a checque payment that I should receive in around two weeks. All in all a very very poorly set up and run organisation who I will not be using again.”

Helpful Report

Posted 4 years ago

“Was with another company paying 84 pound a month for gas and electric but got stopped in town by scottiah power who promissed a better deal. Wasnt even home before they was foning me and offered 72 pound a month fixed for 12 months. I questioned if thats all id pay and was told yes. 2 months in and i noticed payments had gone upto 111 a month. Phoned up to b told well yr using more . I said its supposed to b fixed for 12 months to be told it is but if you use more your bills go up. . Ive just checked and its saying i owe 160 pound even though ive been paying 39 pound a month more then they quoted to see theyve now put payments up to 119 a month. Cant wait till my 12 months is up so i can leave .”

Helpful Report

Posted 4 years ago

“Never have I had problems with a supplier of any resource like this one. Changed tariff without notification, spent hours on hold trying to speak to someone, options on the phone service is a never ending maze. They should not be allowed to represent a country in their name that does not inflict pride, the sooner this company goes under the better for unfortunate naive people like me learning the hard way”

Helpful Report

Posted 4 years ago

“If I could score this company a zero I would. What an awful company. They have messed up both my gas and electricity bills and are over charging me by £600. I have tried to discuss the problem with incorect meter readings with customer services and they go round in circles, asking me to repeat things time and time again. Only to be put on hold and then asked the same questions. This company is a joke”

Helpful Report

Posted 4 years ago

“Scottish Power are the worst company that I have ever dealt with. Customer service is non existant. The only way to get their attention is by raising an official complaint and take your matter to the energy ombudsman. What a horrible company, not a representation of the brilliant "Scottish" companies out there that actually care for their customers. Can someone shut these people down. Staff do not care and its clear with their interest and level of service. God help those that are totally vulnerable and no one looking after them! Shame on Scottish Power and their management teams.”

Helpful Report

Posted 4 years ago

“I will be switching supplier ASAP. After my fourth call with the same issue and two extremely rude members of staff I have been told that my tariff has now been changed to monthly from quarterly cash without any notification and update. I received and paid my quarterly bill only to be hit with another bill a week later. Complaint raised however I am not holding out much hope. Not the first time I have had this issue and was told I would need to wait for two weeks for my complaint even to be acknowledged. Steer well clear peeps awful supplier.”

Helpful Report

Posted 4 years ago

“If I could give -5 stars I would, worst company and service I have ever experienced! Moved from them to another supplier only to get a final bill of £300! I had a smart meter! Constant phone calls demanding I pay this even though I’d never seen a bill, upon asking for one they said they had sent it-to my Scottish power inbox! Doh! My account was closed-now I have a default registered against me and all the customer service can say is it’s my fault! Next step ICO, ombudsman then court! Avoid these guys at all costs! Jason Hunt”

Helpful Report

Posted 4 years ago

“Customer Services ignore requests however many times you contact them. Even when you pay them they still send demands. Contacting them is a nightmare, Customer Services close far too early.”

Helpful Report

Posted 4 years ago

“This is the most disgusting company you could ever deal with,we,moved into another house,electric was supplied by scottish power,we did not want to stay with them,because of stories we heard about the service,and wanted to stay with npower,we told scottish power They asked for meter reading,they sent a letter with bill on it,(final bill) it said we could pay online,but they wanted us to register with them, they were asking persona questions,which i did not want to answer.so i phoned up,they started to ask personal questions,i said i have the account number,i do not want to give personal i information out,but pay the bill,at last they said ok,she said type your card details into phone,i said i will tell you the dstails,she said no you have to put it into phone,i said im not doing that amd she hung up,so i went to bank to pay it in with slip.then 2 days later i got a phone call from them i said i have paid the bill,but he said i need your details,not account number.but started yet again to ask private details.i decided to just a oblige him,then the next day,i had a text asking me to phone,like a mug i phoned them,a and she knew who i was the computer must have picked my number up,guess what she wanted personel info yet again,i said the bill is paid.she said yes i know,its coming up now,and she hung up,so ignorant,i never lost my temper once,or got rude.they are absolute pigs with no manners,no training,they are a disgrace”

Helpful Report

Posted 4 years ago

“I'm seriously annoyed at SP. They fitted a smart meter just 2ft from my bed. I'm suffering with severe tinnitus and insomnia since the installation. I was told afterwards that some people are hypersensitive. Other fuel companies told me it should be no closer than 40ft to my sleeping area. I loved my home before this was installed. Now I don't want to be in it!! I was a customer for 20yrs. They are so disloyal.”

Helpful Report

Posted 4 years ago

“Currently trying to charge us for a debt from the previous owner/occupier of the house. Put us on a prepayment meter without advance notification and closed our standard account. Twice lost power in dark and snow owing to this. Customer service reps are ineffectual and slow. Negative ratings need to be introduced specially for them. Please don’t even think about signing up to them.”

Helpful Report

Posted 4 years ago

“Switched to Scottish power through Martin Lewis recommendation. What a mistake! Wish I’d looked here first. Customer service awful. Incorrect quotes for charges. Can’t speak to anyone. AWFUL!!”

Helpful Report

Posted 4 years ago

“Bad energy company with awful customer service. Problems, problems and more problems, and when you call them they promise to resolve the issue (or claim to have resolved it) but nothing changes. Even switching away from them is a nightmare.”

Helpful Report

Posted 4 years ago

“Worse company ever can’t wait to leave them I am tied with them till I pay £1600 I’m a pensioner an payed them £70 a month but they said they worked out my bill and it seems I should have been paying £122 a month I live on my own was never home worked for cordia so anyone that worked for them no’s it was work round the clock so stressed never go with this company”

Helpful Report

Posted 4 years ago

“What can I say about this company? 1 star is far too high. This company have no customer service, they cannot produce an accurate bill, put new customers on the agreed tariff, take accurate direct debits, make call backs as promised, they have no complaints process, refuse to provide deadlock letters enabling the ombudsman to look into it- then claim they haven’t received a complaint (even when it’s in email to them.) I have a 2’year long complaint with them- Do not join this company and get away from the fast!”

Helpful Report

Posted 4 years ago

“company you… Scottish power is the worst company you can ever involve your self with. Very useless customer services, they lie to sell their product. They are bunch of robbers who wants to rob you off your money. If you are thinking of signing up with them. I advise you run away they are dangerous. They are FRAUDSTERS !!!!!”

Helpful Report

Posted 4 years ago

“Biggest rip off on pre payment meters! Just keep putting charges on them with no explanation! Phoned up to query why I had charges to be told by a very rude lady that the meter never lies! Avoid this company at all costs!”

Helpful Report

Posted 4 years ago

“Customer service is terrible. You can never reach anybody on the phone and they don’t return calls in time time they said they would. Was told engineer would arrive in 4 hours on two separate occasions but this did not happen. Don’t ever switch to this gas supplier.”

Helpful Report

Posted 4 years ago

Scottish Power is rated 1.1 based on 1,102 reviews