SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,848 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,848 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful company. Customer service is non existent. Customer service manager from there Sunderland call centre laughed at me. Drivers whining about minimum wage and conditions. E-mailed their CEO David Knight but heard nothing. Do yourself a favour look elsewhere if you want a company that cares about more than your money.”

Helpful Report

Posted 5 years ago

“Atrocious service. Probably one of the worst customer experiences I've had. If I could give 0 stars I definitely would. Went in to buy carpets to fitted in my home and after they came and did the survey they kept phoning me up subsequently chasing for the remaining payment. I paid within a few days in store as they didn't have online facilities to make them payment and I couldn't just pay in any SCS store; had to be the one I purchased from. After payment, it was around a week before they could get someone around to fit it all. SCS got some kids to come around to do half a job. They left the place in a state with nails, carpet cuts and bits of pile everywhere. They said they get charged to chuck it away but for me it's free so they just left it all a mess (which required me hiring a skip the next day). They also left a noticeable mound under the new carpet in the hallway and the main bathroom doorway was missing the door bar so we couldn't shut the door (fortunately we have another bathroom we can use). The store had apparently got the door bars mixed up so the fitters said they would sort it out with SCS and I would be called up to arrange a date for refitting. This didn't happen. I had to ring up almost everyday for the next two weeks even going into the store and finding out that some of my issues hadn't even been logged on their system. It's the third week now since the carpet fitting and none of my issues (the carpet mound and the missing door bars) have been sorted. Their after sales service is an absolute joke and you will have to spend endless hours on the phone trying to get a hold of someone who may be able to help only to be promised a callback which never happens. Once again, an absolute joke of a company. Go anywhere else for your carpets. NEVER BUY FROM SCS!”

Helpful Report

Posted 5 years ago

“If I could give a minus I would gladly. Totally disgusted with the service. Orderd carpets to be fitted on the 11th November, was given a fitting date on the 2nd December which worked well as we told them we were moving in to our new property on the 6th and all our furniture was getting delivered on the 5th (empty house, ideal for fitting) a week later they asked could they fit on the 5th which we declined as furniture was being delivered. Ok they said, then a week later they said the fitter had hurt himself so they could only do the 5th... we had to agree as we had no alternative. We had to push the furniture back which was a nightmare with Christmas looming. The 5th came, I took the day of work with a promise of ScS saying I'll get a phone call when the fitter was in his way, he never turned up, no phone call, not even an apology. It took me an hour to get through to anyone, you cant ring the shop which is a joke, you just get put through to some switch board who then has to email the shop (Stockport) for them to ring me, nobody did, my wife rang several times, same excuse, eventually they rang back at 2o'clock to say the fitter didn't turn up, they then said they MIGHT be able to fit Saturday or Sunday at this point I had to cancel my order. NOT EVEN AN APOLOGY from the shop. Customer service is a joke, they literally don't care about the customer. I wouldn't enter or recommend one of there shops, even if they were giving it away for free.”

Helpful Report

Posted 5 years ago

“Bought two swivel chairs in 2017 expensive at £1.500 for two chairs we thought but the sales girl Jade assured these chairs are LAZY BOY top quality and come with a 20 year guarantee and she gave us a booklet stating this fact. These chairs can have the height altered and after injuring my back two weeks ago Husband said would alter height as I was struggling to sit down and then get up. We have never altered the height before of either chair. I sat down and my chair straight away went down to the low position. Husbands chair stayed raised up when I sat down in it. Husband said must be something wrong with the hydraulics underneath my chair obviously a mechanical fault which according to the 20 year guarantee is covered. However upon phoning SCS told £75.00 to send someone out. I asked if when you see the chair has not been misused is the money refunded told NO. So they sell you a chair stating it has a 20 year guarantee but do not tell you any repairs needed the customer has to pay for. So how is that a guarantee? Told me the £75.00 charge is stated in the small print of the terms and conditions and it is certainly small needed a magnifying glass to be able to read it. But with the girl going on about this wonderful 20 year guarantee did not feel had to look further for assurances that if we had a problem it would not be put right. Advice do not use this company they are dishonest go elsewhere. Surprised LAZY BOY let them sell their products with such a shoddy after sales service.”

Helpful Report

Posted 5 years ago

“Bought a sofa from the Horwich store on 05/11/2019. The member of staff romised me the sofa would be delivered on 29/11/2019 and delivery driver would be in touch when he is dropping it off. I'm happy with this and I advise the member of staff i will make sure my old sofa is removed from my property on 28/11/2019 as he has promised me the sofa will be here the day after. He confirms. No contact until 29/11/2019 when a Gentleman phoned to tell me the sofa will be in their warehouse on 04/01/2020!!! As you can tell i wasn't very happy with this. I contacted head office who advised it will be in their warehouse on 04/12/2019 and will be out for delivery on 05/12/2019. 04/12/2019 comes around and i get a text of SCS telling me to contact urgently to book a delivery... this confused me. I contacted and they advised me that it hasn't been booked in. So i explain I've spoken to the warehouse and the head office who have promised me it will be delivered on 05/12/2019. Gentleman pops me on hold while he speaks to warehouse. He then comes back to me and tells me warehouse has told him I've never been in touch and im lying. I've sent my complaint in and im still without a sofa with a 5 week old baby at home. struggling. This has caused major arguments and upsets in my household at a time that should be a happy occassion. Thanks SCS you are absolutely useless and will encourage anyone looking for new furniture to avoid you like the plague you waste of space!!!!!!”

Helpful Report

Posted 5 years ago

“We bought these sofa can you tell me what colours you would say they are please .”

Helpful Report

Posted 5 years ago

“We bought these I just want to ask you what colours do you think these are please ? .”

Helpful Report

Posted 5 years ago

“I placed my order with SCS nearly three weeks ago now with the guide delivery date of the 29th November. I made a call to SCS on 22nd November and was yet again reassured that whilst it wouldn't be delivered to me on the 29th, it would be delivered to the warehouse and someone would be in touch to arrange delivery. On the 29th I called again to try and arrange delivery and I was told that it wouldn't be in the warehouse until 9th December. I then made a complaint on the 29th November and I'm still waiting to hear back from anyone regarding this. My advice to anyone looking to purchase any furniture is to go elsewhere - Unless you want to be left waiting and unsure of delivery, in which case, SCS is perfect for you!”

Helpful Report

Posted 5 years ago

“Malcolm at the horwich store nice when he selling you items but when he makes a mistake and delivers your 2k products to the wrong address he doesn’t own up. Lost a 2k table n chairs stolen by the people who live in my old address customer service don’t help just put phone down went in store Malcolm denied all knowledge. Went to my old property n looked through the window and there was our table n chairs n coffee table signed by c Brady and there is nothing we can do. Avoid Scs Malcolm at horwich at all costs. This company needs investigating why they didn’t ask for I’d when delivering products. If I could give minus stars I would. Avoid horwich bolton Malcolm”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID. Bought a two seater and three seater sofa from the store in Liverpool and they were great at convincing us to take insurance out. Sofa seats on two seater started to flatten after two months and we have been given short shrift from the aftercare team (dismissed as wear and tear), insurers (only fabric not inserts covered) and store - told to phone ombudsman despite the fact that they are not under any ombudsman. Huge amount of time wasted and horrendous customer service. Can not stress enough not to buy from this company. Very unhappy.”

Helpful Report

Posted 5 years ago

“We were told that cushions were included with our settee and chair, the salesperson showed us what material we could have for the cushions, after the furniture was delivered (a day late) with no cushions on telephoning the branch I was told they were not included and we would have to pay extra for them. We were also told the settee would be assembled once it was in the house as we were concerned about the size which was also not the case! I had a wasted day off work as the lorry broke down which although is unavoidable apparently after talking to several people this happens a lot.”

Helpful Report

Posted 5 years ago

“I've been waiting since October and nothing has been done yet”

Helpful Report

Posted 5 years ago

“Thoroughly disgusted with the service. Mum spoke to the Speke manager who told her that no delivery date should ever have been stated. So in other words...... we've had your money now you play the waiting game!? He couldn't even guarantee delivery before the new year FFS.... the suite was ordered & paid for weeks ago!! What a tinpot outfit!! Extremely angry about this and your customer service gets a big zero!!!!!!!”

Helpful Report

Posted 5 years ago

“Malcom at the horwich store is fantastic at selling you a product but when there is a problem he gets short with you. Was told today our goods have been delivered yet been in all day and god knows where they have delivered them. Customer service at delivery Center on hold for one hour then they cut you off. Absolute joke of a company. Fantastic at selling once you out the door terrible.”

Helpful Report

Posted 5 years ago

“Been 8 moths and was going to leave it but now problem again so... initial delivery was 2 seater in living room, 3 seater left outside as too big, was told if you bought on credit they would have sorted it but because we paid on debit card nothing they could do. Phoned shop to be told it was down to us... we managed to get it in by taking door off. But now, all squashed and won’t go back in shape, looks a mess £3000 paid, emails sent 3 times still no reply.”

Helpful Report

Posted 5 years ago

“We had our sofas delivered on the due date but had a very upsetting experience with the initially designated delivery people from the midlands. The cheeky B---- told us that they were delivering the goods on 15th Nov, 6 days ahead of the due date arranged with the shop when ordered. She then said if you do not take it when I say you will not get it before January. I explained that it was not possible because of home alterations. So I went to the shop and they said that they would sort it. They rang me in the afternoon and said the agreed date would be honoured, which it was. The final delivery guys Colin and Mark from the Seaham depot (not from the Midlands) who delivered the goods were more than helpful and set them all up and explained all we needed to know about the care of the furniture. The Retail World Gateshead branch persons that we initially dealt with were most helpful and we cannot knock them. I have read some of the other reviews and it seems as though we have got away lightly, Lets hope it stays that way.”

Helpful Report

Posted 5 years ago

“Oh my goodness, I have never had such trouble and lack of communication with a company in all my life! Cannot get through to anyone on the phone at all, tried various numbers, when I did contact someone they gave me head offices number which I had been trying constantly, when I tried to explain I had already rang this number several times with nobody answering, he just spoke over me. I have 200 free minutes on my mobile all used up and wasted trying to contact SCS. Do not go with this company. I also ordered a couple of carpet samples, they never arrived! Only good thing was the carpet fitters, and that’s only because they are sub-contracted. I wish I had never gone with them, totally useless! Also when we were in store the staff member who was assisting us was saying how one of the carpet fitters was always drunk, my carpet fitter and date of fitting was changed twice, and staff member said this fitted was more trust worthy, I said well I hope they are all the same and professional! Have emailed them after trying so long on phone, this was a month ago, still no answer from them. Complete unprofessional company and service.”

Helpful Report

Posted 5 years ago

“Horrible experience with scs branch at staples corner. Been six months since order placed and still no sign of fitting the carpet. Made several complaints over the phone and emails but no response. They have no fitters to do the job and keep taking new orders without the ability to fulfill them. 5 separate dates arranged and they never turn up without any explanation. The managers are not interested in resolving and just keep on making they cannot keep and after 6 months or order we still are without carpet. Absolutely the worst experience of retail in my life.!! Avoid them like the plague”

Helpful Report

Posted 5 years ago

“ordered carpet for our hall way and landing, got given an install date. Date came, I called scs to confirm as NOBODY had contacted us since paying for the carpet to confirm. They confirmed we were due that day to be installed, got a call from the installer saying he would be an hour, 2 hours later he calls saying he wont have time to install the carpet, promised we would get installed the following day (Saturday). So we waited in all day, NOTHING! called customer services who said we should have it installed, will be Monday instead! so Monday comes.. NOTHING! spent every day calling customer services, got hung up on 5 or 6 times (cut off).. finally a week later we were told it would be Monday again! Guess what! NOTHING! absolute joke of a company and liars! don't waste your evenings calling these idiots or spend your hard earned money with them!”

Helpful Report

Posted 5 years ago

“Please read all reviews before you deal with this company.I ordered carpet for the whole house in May.Still waiting for my order to be completed.Laid underlay that is now ruined with footfall (not to be used instead of carpet).Numerous visits to the store no communication can't speak to anyone .They have twice bought the wrong size and the last time the wrong colour.A bunch of idiots carpet fitter fed up as he has to move all the furniture out of the room.Avoid Avoid Avoid!”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,848 reviews