SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“LIARS and APPALLING SERVICE!!! We were sold two sofas by Brian, then the manager at Junction 9 (now at Cannock?)... if we asked once, we must have asked at least 5 times whether or not the seat cushions were easy-maintenance, i.e. did not require regular rearrangement/'plumping up', as my wife and I are both elderly and disabled... he categorically stated that he had the same suite at home and that they would require no maintenance whatsoever... he made a big play of asking one of his staff to confirm his statements. In fairness, Brian's attitude, coming over as a timeshare salesman, and boasting about being the best salesman at SCS, and how the repairs in the car park had damaged his takings, etc, etc, should have rung alarm bells in our head, but we made the common stupid mistake of expecting others to be as honest and truthful as we are! Within 5 days, it was obvious that we had been deceived, as the piping around the cushions was all misaligned. We contacted the store. Initially, the store arranged for a strapping young man from HomeServe (not to be confused with the home maintenance company of the same name) to visit... he asked us 'how we sat' and used the sofas?!!! We politely answered and explained that it was just the two us and there had been very little use, and certainly no abuse, of the sofas. He then proceeded to place all the cushions on the floor, and spent 30 minutes pummelling and rearranging them with all his might. He then advised us that we had to follow this procedure twice daily! It was patently obvious that Brian the manager had lied to us... we had been deceived... it was a clear instance of misrepresentation. There then ensued an innumerable amount of phone calls, emails, photos, between the store, their Customer Service and us...it soon became obvious, that, despite numerous promises made to us by many personnel on frequent occasions, it was all weasel words and delaying tactics. At one point, we even contacted the actual manufacturer, and we were told that the salesman should not have made such a statement, as their cushions do need 'dressing' every day. Eventually we were effectively ignored and given the brush off with no further action to be taken by SCS. We were not seeking a refund... we would have been happy with replacement cushions! This was the first, and indeed the last, time we will ever buy anything from SCS... in our experience, they are institutional liars with the ethos and morals of a bad used car salesman. We would earnestly warn any shopper, should they find themselves in a similar position to us, to ask for a 'written' confirmation of any statements and promises made 'prior to purchase'... there again, does one really want to go to this effort to do business with liars, who will just string you along and give you the runaround?! [The below question on this website in nonsensical, as the words 'help you with' are not ones that spring to mind when thinking of SCS as the subject in a sentence... of course, we'd like to be taken seriously, and it would be marvellous if an honest, conscientious representative with integrity from SCS were to contact us and resolve this issue... but we haven't come across anyone of this description... it's seems to be that once SCS has your money, tough!”

Helpful Report

Posted 6 years ago

“How long does it take to get a door bar? so far over 4 months so i have cut my losses and even though Mark in Scunthorpe told me "would you like me to reduce my value of goods by £7.99 and go get one elsewhere". After about 10 visits to the store and countless phone calls I have decided to go buy one from a proper carpet shop. Unfortunately it doesn't give me the option to leave no stars! The after service is far worse that the great service i had it store”

Helpful Report

Posted 6 years ago

“Brand new corner sofa, 3 legs broken. driver to avoid taking sofa away lied saying someone would be out in a few days to repair the legs. The useless SCS aftercare service said as the delivery driver was no longer there we had accepted the sofa even though we wrote NO on their paperwork. New legs have to be ordered which will take weeks, even then someone has to come round to fix them, ive refused to pay for the sofa in its current condition but no one in SCS knows how to stop payments taking place until the sofa is repaired, and in the mean time i have a brand new sofa being held up with cardboard.”

Helpful Report

Posted 6 years ago

“All i can say is avoid this company at all cost. wish i had seen these reviews before ordering. 15 WEEKS down the line still no sign of our 2 couches 2 failed delivery dates and now a new promise of delivery in two weeks time. There blaming the 2 days of snow for pushing the delivery back 5 weeks. AWFUL SERVICE PLEASE AVOID!”

Helpful Report

Posted 6 years ago

“DO NOT BUY FROM HERE!!!!! We brought a endurance leather sofa off them for 2500 and paid 370 for 7 years full cover. Supposedly for anything. 3 years later the leather starts peeling off all the corners and seems! (so much for endurance!) Anyway are now being told it is wear and tear and it is not covered. This is twice now we have been scammed by them. Brought cover last time and frame broke and they told us the frame was not covered. Should have learn't the first time but partner liked the idea of "endurance" leather as it is anti stain and scratch. But not anti peel! Please save yourself the hassle and go somewhere else. You would get better quality buying off travelers out the back of a van! and i am not joking.”

Helpful Report

Posted 6 years ago

“I went into the Branch at Staples Corner to order a 3 Seater sofa. I paid for the Sofa after i was assured it would arrive at my home dismantled and then reassembled inside the living room due to a very narrow hallway in my home. On the day of delivery, the Sofa arrived in one piece which meant that the delivery men could not get it indoors. The Sofa was returned to the warehouse and I was later told that I would have to pay a Contractor £120 to assemble the Sofa in my home. Apparently, this was company policy, but it was not mentioned to me when I purchased the Sofa. I asked for a refund and I was told I could not have one. The salesman that attended to me has been indisposed and is never at the showroom when I call. There were numerous promises of callbacks that went unfulfilled. The only resolves I got was when I spoke to a gentleman call Antonio. I eventually had to pay the contractor £120 which drove up the total cost of the Sofa. All in all, it has been a very frustrating experience. and I will never go back to scs of recommend anyone. The customer service is appalling once they get your money”

Helpful Report

Posted 6 years ago

“Information on warranties virtually nil at store level,quality and finish of Lazy boy sofa and chair very mediocre for the £2500 paid,filling uneven,stitching of covers uneven ,fabric design not matched up,covers baggy and after one week of use showing very poor upholstery quality !Almost looks like it was made in some backstreet workshop,rather than a professionally run furniture factory ! Will have to see how professional the manufacturer and SCS are at addressing the concerns !”

Helpful Report

Posted 6 years ago

“Visited the reading store with my friend looking for a sofa bed for her mother. First off he said the size we were looking for was the size that was in the store. He then changed the size of the sofa which meant it was too big. I've been looking to buy a new sofa and saw one that I liked and agreed to buy it. However, my friend asked if they would throw in a meter o fabric the same as the cushions as I wanted to make some arm protection. No this wasn't possible all he was interested in was the cost. I then asked if I could have 4 of the same cushions instead of the ones on the sofa. No this was impossible. Then told us girls to go home and basically stop asking questions and call tomorrow with our order. Sorry scs you lost yourself a order today. Maybe train your staff in manners and customer service would be well worth it. Went to Oak furniture land and purchased a sofa in there. They were so helpful and very accommodating, wouldn't hesitate to recommend, thank you Oak Furniture Land, poor show SCS”

Helpful Report

Posted 6 years ago

“Rude salesman Reading store”

Helpful Report

Posted 6 years ago

“I ordered carpet and and sofas. Carpet arrived yesterday faulty and too small. Sofas delivery was then cancelled by store. I have nothing to sit on, am walking on underlay and no one can tell me when anything will be delivered. The lack of communication is unbelievable and the store either don;t answer the phone or blame each other. This is unbelievably bad. Now looking at cancelling.”

Helpful Report

Posted 6 years ago

“Horrible service, lack communication, impolite online and store staffs. Delivered faulty dining chairs that crumbled in front of store staffs, yet still got it wrong twice on subsequent delivery. Had to demand for a full refund after 4 months of vicious circle. Total incompetent and embarrassing company. Should consider themselves lucky for getting one star.”

Helpful Report

Posted 6 years ago

“15th March visited SCS and ordered a 3 piece suite on credit all was fine, Friday morning I learnt that my job could go. I sent an e-mail to SCS stating the possible problem and that I would like to cancel my order before it went any further. Next I had a call from the shop that I had been into and was told that I am not allowed to cancel my order as it was already in production and that it is the policy of the company that a person cannot cancel no matter what the situation, my fault for not fully reading the contract. I then told them that I had a 14 day time scale to cancel my credit agreement and if I did so I would not take delivery of the suite. I do not believe that from Thursday noon when ordered that the product was now in production. I was offered to go to the shop and seek a cheaper suite so if my suite was now in production how come I was offered a cheaper suite. when I said that I would not take delivery I was told that this would make a nasty mark on my wife's credit file as she was paying for the suite and if I cancelled the credit I would have to find an alternate way of paying. This to me is a very crude attempt of blackmail, I have since had an apology form the person but is does not distract from that fact that it happened in the first place, I do not like lies and this sort of action I will never shop in SCS again as to the outcome that is ongoing.”

Helpful Report

Posted 6 years ago

“SCS will tell you anything to get the sale! I bought a suite believing that the whole suite was under guarantee.... Horrified to find that when my cushions sagged the estimate for a repair was over £600. The guarantee does not cover the cushions and its your word against ours was the reply I got when I dared to question them! Of course they are not members of the furniture ombudsman so your options are limited...it's all on their terms. They told me to pay them £75 for one of their team to inspect my furniture and decide if it's fit for purpose. Even if it's not they keep my £75 but will repair as necessary. Their decision is final! My advice buy from an honest reputable company who, if there is a problem, will allow you to refer to the sale of goods act and get an independent appraisal....I've certainly learned my lesson.”

Helpful Report

Posted 6 years ago

“Hi My name is Anto John. I had a very bad experience. I had purchased a four piece sofa set from scs. For the three seater sofa, there was structural damage on the left-hand side armrest, there was also a dip. I contacted the insurance team and they sent a form that I filled and returned but I only got a reply after almost a month where they sent a technician to inspect the state of the sofa. After that, I did not get any response from them so I contacted them again and they told me somebody will call me within three days, one of their staff called me and told me I was not able to get my sofa replaced or repaired. I was very disappointed with the service as I had bought an expensive sofa and thought it would be best suited if I took a 5-year insurance and spent more than £250 but it was actually a waste of my time and money. To anyone thinking of getting insurance from this company, I would suggest reconsidering that thought as they try to avoid giving the insurance as opposed to trying to resolve the problem.”

Helpful Report

Posted 6 years ago

“Absolutely furious. I received a call over two weeks ago to say my cabinet was due in the distribution centre on the 1st March. I accept that due to the snow this would probably not happen. I rang the store two days ago to be told it was not showing new date on the system but it would be looked into and I would be called back. NO I wasn't. I have rang again today to be told it is not now expected in for another two weeks. This is disgraceful service that no one has bothered to update me. In total it will be over 9 weeks waiting by the time it arrives. The snow cannot be blamed for that surely. I will definitely not be shopping there again.”

Helpful Report

Posted 6 years ago

“Complained to your company after the carpet fitter stained my hall carpet due to his inability to deliver the carpet himself which I paid an additional amount for delivery to SCS. After receiving numerous late night text messages from your fitter and then Carpet cleaner person that were inappropriate and very poor customer treatment due to me complaining. Then after being told to send the complaint and text messages I have been ignored and told to take up with Carpet fitter who you recommend who is totally inappropriate . Do maybe your customers need to be made aware of your poor service let’s see how many customers I can share this experience with .”

Helpful Report

Posted 6 years ago

“I went in at Xmas to get a carpet, spoke to a lady and got a good quote. Was really happy with the price and was told a nice man would call me on the morning letting me know rough time of when he would arrive. On the last appointment i phoned in the morning to check the man was coming, the usual he will call 1 hour before. I waited until 4pm no call! So i called up, asking if he was coming and they said he had cancelled. What gets me so annoyed is they are so incompetent that no one even calls me to let me know! They just say sorry, which is not good enough. I have spent 3 days waiting for a carpet man who never came, it cost me 2 days of wages which is nearly as much as the carpet cost. No compensation from SCS. SCS may be cheap, but they don’t do the basics right. 1. They don’t pick up the phone when you call 2. They don’t send confirmation emails of appointments 3. When you rearrange an appointment they make the mistake and don’t even book it, so I waited all day for someone who was not coming 4. They cannot tell you if the appointment will be in the morning or afternoon, so you just waste a day not knowing, in this day and age, surely its not hard to tell someone when the appointment will be. Every other company can do this. 5. They don’t even have the decency to tell you the appointment has been cancelled so you wait around for someone who is not even coming, just plain rude! My worst retail experience ever, incompetence at every stage. I am now glad i am not going with them, god knows what other problems i would have had if i got the carpet fitted! Avoid them like the plague”

Helpful Report

Posted 6 years ago

“I ordered 3 Lazy boy chairs, and 2 were faulty on delivery. I have been waiting over 2 weeks after the assessor came out and I am getting no information or updates and nothing has been done to sort out my faulty chairs. There is a lack of communication between the aftercare team, who you log the fault with and the store and no-one rings me to update upon the situation. When I questioned why I was having to make the enquiries i was informed that staff are far too busy to ring customers with updates. I am constantly ringing and no one can give me any answers and what is being done. Maybe you should not have so many faulty products then you would have time to ring the customers who do have faults back!!! Would never use again.”

Helpful Report

Posted 6 years ago

“My mum is disabled and after I persuaded her to spend 1500 on a new settee as the old one wasn’t giving her the support she needed, we have had trouble since day one! We complained to say it was faulty straight away, and after many calls, and complaining I asked for a second opinion from an inspector at head office who came out and stated the suite was faulty on so many levels, then a week later my mum received a letter from head office stating there is nothing wrong with the suite! How do these people Sleep at night! I can’t tell Anyone how angry and frustrated I am! I am currently now speaking to trading standards and the credit card company so will Get it sorted, but I wouldn’t touch this company with a barge pole! How they can take 1500 from a disabled pensioner and do nothing at all after is beyond me!!!”

Helpful Report

Posted 6 years ago

“Sofas and chair delivered and the three seater sofa is poorly stitched. We had them send a fully qualified technician, apparently a seamstress as well who tell us not a Manufacturing fault and that is the end of the matter. I intend to reject the goods as faulty and if needs be will pursue via the small claims court”

Helpful Report

Posted 6 years ago

SCS is rated 1.5 based on 1,808 reviews