SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.47

1.5 Rating 1,808 Reviews

11 %

of reviewers recommend SCS

Company Reviews

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Metrics

1.5

Based on 1,808 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 36%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dreadful service. Carpets not delivered on agreed date. We had stripped the bedrooms bare, apart from grippers, only to be told on the evening of the expected delivery date (after several chasing phone calls) that the carpets were not actually even ready. Awful customer service and misleading reviews on Trustpilot. Many reviews are for goods ordered but not yet actually received or delivered. Seems to tie in with a competition to post a review on Trustpilot and win the cost of your order back. Then used for a national advertising campaign. Unethical and misleading. Non existent after sales customer service.”

Helpful Report

Posted 7 years ago

“I have currently had no option but to take legal action against SCS which is now ongoing . I would never buy anything from them again , the leather settees and armchair purchased at a significant cost have a leather fault with the 'laminate' peeling- not a very attractive sight as the leather is chocolate brown and I now have large peach coloured patches where it has peeled . An independent report which I had no alternative but to seek (and pay for !) has concluded the fault is a manufacturer issue. SCS after sales is almost non existant - they are either dismissive or they do not respond at all !. I have followed the correct protocols as advised by Citizens Advice and even with legally worded letters and time frames I have been met with silence so clearly they as a company do not want to take either responsibility for faulty products they sell OR reasonable customer service - they are also NOT a member of the Furniture Ombudsman. Beware for spending your money with SCS.”

Helpful Report

Posted 7 years ago

“I ordered my sofa 24 August still waiting for delivery phoned them on many time this week been phoning last two days they don't pick the phone up to answer your call I phone there head office up guess what nothing, they said it up to the store I brought my sofa from I said that I already done that he said he email the shop for me I told him they won't respond I still haunt heard of them when I ordered my sofa they said it would take up to 12 weeks but they normally come before that time 1 angry customer”

Helpful Report

Posted 7 years ago

“EDIT: Since posting last night, SCS have retracted their offer to exchange. They then re-offered the exchange less a return fee of £153.60 and less the value of the opened packet of £65.94. This offer is not acceptable. There is no reason that we should incur a fee for returning an unsuitable product which was recommended by SCS. Further there is no reason the single opened box cannot be resealed. It is almost admirable how far SCS will go to drive away customers.”

Helpful Report

Posted 7 years ago

“Disgusting company. Top-click tiles were delivered a week late. After delivery, 3 fitters said it is an awful product for bathrooms (difficult to cut resulting in an unsightly finish) and another handful of fitters who outright refused to touch top-click. We were never told this by SCS, who also misinformed us that the top-click system meant easier repairs than other LVT types which was a lie. We went back for a refund, and stood in the shop for over half an hour before the manager would speak to us. She had a terrible attitude, was extremely uncooperative and outright refused us a refund despite there being NOTHING in the contract which stated so. She simply said they don't do refunds on top click because of an SCS agreement with a third party manufacturer. We said that their agreements with a third party is unrelated to the contract we signed - that contract did not mention refunds are impossible. She replied that the contract we signed is more tailored towards carpets (which we also bought from them) and the LVT is different. Why aren't there two contracts then? She shrugged, did not show a morsel of sympathy towards our frustration, and failed to address the fact that our contract didn't reflect what she was claiming. I asked to speak to her manager and she said there is nobody above her. Her responses were condescending and she deflected any responsibility flying her way. She offered an exchange, even having the cheek to upsell £300 of extra materials and acted extremely smug that there is no way of us getting out of this contract. This company is calculating, uncooperative and an outright joke. Avoid SCS like the plague.”

Helpful Report

Posted 7 years ago

“As soon as they have your money, the "fitted within 7 days" offered all around the store is not available and will be over 2 weeks, rubbish service and will never use again. Offer is still being offered in store”

Helpful Report

Posted 7 years ago

“Absolutely delighted with the excellent service received online, especially from Paul, professional, friendly and always available to speak to.”

Helpful Report

Posted 7 years ago

“Excellent sun beds & service”

Helpful Report

Posted 7 years ago

“Went there in January 2017 to order two Lazy boy swivel chairs. Told 6/8 weeks delivery they came after 6 weeks two excellent delivery men and delighted with the chairs,”

Helpful Report

Posted 7 years ago

“avoid !!! Customer service shocking ordered my carpet given a date only to be told it will be around another 2 weeks told them i want a refund said call back in an hour still waiting.My mum just had same problem is i should have known.I once ordered a rug and hat never turned up.”

Helpful Report

Posted 7 years ago

“How this company is still in business is amazing. Please do not use this company if you need a trustworthy and reliable company. We ordered over £ 2,000 of furniture and carpets. The Hull branch lied to us on delivery, delayed delivery and when they delivered the carpet it was over 1 metre short. We are still waiting for furniture to be delivered. Once the staff have taken your money then they really do not care. There must be many good companies out there that do care about the customer. I am sure there are many people like me that have had the same level of service.”

Helpful Report

Posted 7 years ago

“100% recommended....I desperately needed to get new sofa's and had an idea of what I was looking for - and then the SCS advert came on TV and there was a sofa which was exactly what I was looking for at a fantastic offer price. I immediately visited the SCS Website and was impressed how easy it was to navigate find what I was looking for. The two sofa's were easy to add to basket and you can choose your options with the click of the mouse. I was given a follow up telephone call from a very polite member of the team who explained how long the delivery of items can take and that I would be contacted to arrange delivery once the sofa's were ready. The company called and arranged my delivery without any fuss. The delivery driver telephoned me with an estimated time of arrival which meant I did not have to sit around waiting. The two delivery crew were fab! - really polite - really efficient and took all the packaging off the sofa's and set them up where I wanted them to be located. I would especially like to mention the Delivery Driver Brian and Crew member Gerry who were most helpful and very professional.”

Helpful Report

Posted 7 years ago

“Ordered a 3 & 4 seater sofa and footstool and table, had it delivered within approx 8 weeks (except table, which is not coming until mid December). Requested 3 seater be assembled in lounge, given delivery date, 4 seater arrived - we paid for foam - hollow fibre received!! Footstool - every foot damaged!! Delivery guy reported issues immediately, told me someone was going to ring me back - nothing!! I rang store and was told it would be sorted out and scs would be in touch...also asked where the 3 seater was - got told it was on its way!! 4.40pm got phone call to say they wouldn’t be able to deliver until the morning! Had to take another day off work! Had a call from scs to arrange new cushions for sofa - booked in for 13th Nov, apparently photos of the feet on footstool would be taken at this time (what a joke - it’s 4 feet for gods sake!) Just received a phone call from scs to say he’s not bringing our cushions, just coming to inspect it!! It’s 2 back cushions and 2 seat cushions in FOAM as ordered and PAID for. This is disgusting aftercare service and I am regretting ever buying from scs. I need this problem rectifying immediately - I can’t keep taking days off of work for this - it’s embarrasing!”

Helpful Report

Posted 7 years ago

“Daughter ordered carpet & 2 recliner sofas.. Carpet was late fitting after saying they were coming at 10 ended arriving at 5.30!! Following day sofas should have been delivered before 3 they arrived late only to find they wouldn't fit in house after supposedly been measured by sales rep saying they would fit in house.. After many phone calls back to manager & sales rep who were rude on the phone didn't want to know just said leave them on garden and we will get someone to come out for £150 to take window out but couldn't say when...Wouldn't give refund and just said it was up to us to sort it out.. Disgusting....”

Helpful Report

Posted 7 years ago

“The worst customer service ever... Have more hidden costs than aby other company.. We bought a sofa and it could not enter the house ... we have been told to pay 120 pounds for upholstery or else they have nothing to do about, apparently it's our fault not there's. . And on top of that the person we talked to was so far the most arrogant person I have ever meant.. This company needs a warning from the trading standard it's a rip off. All this happended at the BECKTON branch and I understand the arrogant employee is the assistant store manager.”

Helpful Report

Posted 7 years ago

“Happy to take your money from the sale - not so good at continuing any level of customer service.. if you, have too, God forbid chase (and I am 99% sure you will have to...) their treatment of you changes to cold, annoyed (that you have dared chase your order - 4 weeks on !) .. and condescending. Totally inadequate, rubbish at explaining things and add a (hidden) delivery fee which is payable on receipt of delivery via "CASH" - because of course our home in Kent falls outside of their delivery area (huge lol) seeing as there are outlets near us too - loads (we are nr London too on top) but they don't keep stock apparently ANYWHERE. Wish we had gone elsewhere - what were we thinking! ITS CHRISTMAS SOON!!!!!!!!!!!!!!!!!! wanted things done before then! told previously they don't deliver Saturdays however after today's (5th chaser) call "apparently" our order is heading to us this weekend - yeah right (#blatant porky-pies)- so anyone reading this - save yourselves the bother! and shop elsewhere ...........”

Helpful Report

Posted 7 years ago

“It's one star because it won't go any lower I would advise anyone to avoid this shambles of a company Poor customer relations in respect of repairs on leather sofa chair and foot stool which were carried out three times after fourth repair man attended said manufacturing fault SCS solution to this was to recover the damaged areas in our own house This is totally unacceptable my house is not a workshop When speaking with SCS the attitudes of the females is see a lawyer”

Helpful Report

Posted 7 years ago

“SCS put laminate floor boards in a living room 18 months ago which has started to chip badly along an edge of one board (it's clearly not flat and level at that edge). It's a place where there is only walking and no furniture being moved around. Contacted SCS and they confirmed we had a 10 year guarantee on the floor. The rep on the phone dismissed the photo evidence we supplied and said it was our fault and they were going to ignore our request to take the matter further. What a horrid meanie Company to deal with! We certainly won't be using them again and advise everyone to bypass them and fine a decent local company to work with.”

Helpful Report

Posted 7 years ago

“A great experience from start to finish,once we made our choice after a number of visits,each time no hassle from sales personnel which made us happy. We put our order in delivery day came,well worth the wait delivery guys were carefull and attentive,removing all packaging and placing in the right place(well done guys Jimmy gibbons mark lawton). A good experience in the shop team valley Carole campolo was our salesperson, a very professional effort (thank you).”

Helpful Report

Posted 7 years ago

“Shocking service over 2k for a new sofa chair proffee all slightly wrong colour scs won't refund me or replace sofa never ever will I buy or purchase from here ever again be safe everyone go to dogs”

Helpful Report

Posted 7 years ago

SCS is rated 1.5 based on 1,808 reviews