SCS Reviews

Name: SCS
Address: 45 49 Villiers Street, Sunderland
Rating: 1.46

1.5 Rating 1,850 Reviews

10 %

of reviewers recommend SCS

Company Reviews

Questions

Metrics

1.5

Based on 1,850 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 35%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

0800 731 0048

Email:

scsonline@scs.co.uk

Location:

45 49 Villiers Street
Sunderland
SR1 1HA

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169

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor information on delivery - last minute call and didn’t arrive for ages. Dreadful attitude of one of the delivery man - made little effort to bring sofa in. Claimed his wages had been cut due to a sofa at a previous delivery being damaged. Dread to think how management treat staff for them to take it out on elderly customers. Despite many weeks of having waited for sofas he was readily happy to take sofa back rather than try. Watched his colleague bring the tricky one in and the rest and didn’t help one bit. Very difficult to get through to someone to complain and when you do get through no one gets back to you.”

Helpful Report

Posted 5 years ago

“Do not buy carpet from this company. Nightmare from start to finish. Tried to order carpet from the sale and the codes could not be found so would not come up with sale price. They phoned us next day and said if we went in the store they would order the carpet manually. Paid deposit surveyor arranged to came and measure up waited in all day turned up at at 5.30. Carpet ordered took about 3 weeks waiting for fitting. Emptied room waited for fitter to turn up on day no telephone call as promised. By lunch time my husband phoned call centre to find out what time fitter was coming As he hadn't arrived they said they would contact him and get back to us. Noone phoned back so my husband phoned up again and at 4.15 was told that our carpet would not be fitted on that day. .By this time we had lost our patience and said we was going to the Basildon store to cancel the order. We drove to the store spoke to Sue Powell she said she couldn't cancel the order until she found out what had happened. She was very rude. Gary from the store phoned us the next day to say that the carpet had never been ordered due to a glich in the system. It has taken 11 days to get our money back even though it was SCS's fault. No extra money for all the inconvenience or stress. Do not use this store.”

Helpful Report

Posted 5 years ago

“Absolutely terrible. Ordered the item to be delivered to the local store, 6 weeks later, they wanted to deliver it to my home! Got a phone call and the guy said "oh, suppose we cant deliver it to you then"! Duhhhh! I then had to chase SCS to find out where the item was, only to be told, it was still at the depot and wouldn't be delivered for another week. They said they would contact the local store to see if they could help - guess what - they didn't want to know - already received their commission on the sale I suppose!”

Helpful Report

Posted 5 years ago

“We ordered our suite and coffee table on the 4th Jan, it was supposed to arrive on the 31st.. got everything ready and we are now on the 9th of Feb with no furniture. Deposit paid. We have had no communication what so ever with the company apart from myself... atm we are over 7 day period over a bit and sitting on our neighbours chair and plastic furniture. Really disgusting customer service”

Helpful Report

Posted 5 years ago

“Do not buy carpet from this company!!!!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“Terrible peeling absolutely astonishingly terrible. customer service from Stockport shop”

Helpful Report

Posted 5 years ago

“terrible service! beckton Store sales manager dead/dan so rude! my sofas arrived six weeks later and in the wrong colour staff were rude and helpless. i asked to speak to management but conveniently management were all on annual leave. disgusted by the service. terms and conditions did not match what they advised. cushion arrived dirty! please dont buy from here”

Helpful Report

Posted 5 years ago

“I recommended this firm to my daughter to buy a Lazyboy corner unit big sofas. Within less than 18 months leather peeling. The electric armchair foam and upholstery is absolutely flat virtually sitting on frame. I am 70+ yrs old and pointed my daughter this company’s way as they came across well and Price looked good not cheap she spent over £3000. Sadly I was wrong to have done this as company and product is rubbish for the money will not last a family long And then you pay £70 odd pounds for them just to come and look at the problems to date they have done NOTHING for her I would not recommend a young couple or older spending hard saved cash to shop At this store go somewhere else.”

Helpful Report

Posted 5 years ago

“Would give no stars if I could. Terrible service. Would never buy anything from them again! We ordered a carpet for our stairs and landing over a month ago and a man came out to measure for it a few days later and said they would be in touch in the next few days to arrange the fitting. They also told us we were owed a refund as it wasnt going to come to as much as we worked out when we ordered online. We heard nothing off them at all for nearly 2 weeks and didn't receive any refund. My husband tried to ring them 3 times during this time and could never get through. He also emailed and got no reply. Finally after all this time he got through to them and they seemed clueless on the phone. They knew nothing about the refund and said it would have to be passed on to someone else. We managed to arrange a date for the fitting but this was another 2 weeks away. Did not expect to have to wait so long for our carpet. They came out today to fit it and the fitters did not show us the carpet before they started and got on with fitting the carpet straight away. When they finished the carpet was the wrong colour! Not the one we ordered. Instead of the grey we ordered it's a beige colour and doesn't go with the walls. They checked and it definitely isn't the one we ordered. We've waited for over a month for this carpet and now have to wait again to hear off them to arrange fitting the correct one! We have luckily recieved our refund at last. We've gone with a different company during this time to fit our bedroom carpets and they have been so much easier. Do not order carpet from scs! Been a nightmare from start to finish.”

Helpful Report

Posted 5 years ago

“Went to buy a stair/landing carpet. Price seemed ok so we arranged for the estimator to come out. Came to just over 12 square metres so qualified for 'free' fitting. All gripped and underlay is already in.place and in good order, but SCS said we had to have new. The estimate was a lot more than we had been given initially, and included 50.40 for fitting - even though SCS don't employ fitters. Further down the page the £50.40 was credited- so free fitting. Only - further down the page it stated that we were to pay the £50.40 direct to the fitter who is self employed. When I went in to the Rotherham store to question this the manager tapped the side of his head and asked if I had trouble understanding simple things. Got my bank card out and got an immediate refund of my deposit. On the plus side we then went to a carpet store about a quarter mile from SCS where we found the exact same carpet. Its being fitted 11 February- and at less than half the SCS price. Avoid this Arthur Daley/Del Boy outfit.”

Helpful Report

Posted 5 years ago

“Delivered faulty dining table and this is 7 months nobody repair or replace the faulty dining table. Just avoid this cheater company they are Fake or cheating specialist and will steal your money. DON'T TRUST THEM !!”

Helpful Report

Posted 5 years ago

“Absolutely useless company with 0 customer service ability. I would highly suggest everyone avoids at all costs. Damaged item on arrival and then 3 months later still no replacement or apology. Rude distribution centre and unhelpful consistently.”

Helpful Report

Posted 5 years ago

“Awful people worse sofas don’t touch with a barge pole”

Helpful Report

Posted 5 years ago

“Worse customer service ever imaginable sofa less than a year old leather peeling off rude obnoxious staff repair man never had the foggiest now in a dispute with them they just take your cash then don’t want to know dedicated customer care what a LAUGH avoid SCS at all costs !!!!!!”

Helpful Report

Posted 5 years ago

“We were sold 2 sofas, one reclining one not, with the understanding the recliner would be delivered before Christmas and the other kept until the following March. The wrong sofa was delivered at Christmas and we were badgered to take delivery of the other. The recliner cost 3k and within a month the seat is sagging. The whole experience has been a nightmare. We were offered discount then found out it was a sham. What they were offering was £48 difference from the sale price.”

Helpful Report

Posted 5 years ago

“Avoid SCS at all costs. Bought some LVT from the Northampton store and used their approved fitter. After it was fitted we noticed there were lots of chips in the floor but also that there is almost like a lump in one part of the floor and the floor moves when you walk on it in that part and in other places. Got told by the Northampton store to contact the aftercare team and someone would come out to have a look, the aftercare team don’t ever answer the phone, sent an email no reply, after speaking on a online chat I got another email address. Got a reply from them a few days later saying they would look into it, weeks later nothing, finally got a reply saying the fitter had been emailed, heard nothing from the fitter so contacted him on the number they had given, he said he would get back to me when he could come and look over a week later and nothing. Tried calling the aftercare team again they don’t answer. Avoid this company and avoid the Northampton store they are lovely to you when they want your money but don’t care afterwards, I have complained to the financial ombudsman let’s see if they can help.”

Helpful Report

Posted 5 years ago

“Terrible service – it’s been over 1 year and issue still unresolved - never buy from SCS March 2019 the dining table was delivered but not what I expected. The table I saw and purchased in cash was white grey marble however the one that arrived to my house was cream/yellowish in colour. I reported the issue to the delivery men who noted it down and also agreed that the table was cream/yellowish. I also informed SCS immediately. Towards the end of March 2019, the manufacturer, Al Frank, came to have a look. Al Frank confirmed the table was a cream/yellowish and said they will send a replacement. Al Frank provided no paperwork for the visit which was strange. April 2019 the replacement table arrived but the table was worse than the current one, so I rejected the delivery. Because the delivery men dismantled my original table, they had to assemble it back but did an unprofessional job as it’s still loose and uneven. I immediately informed SCS. Kenny, the Bolton store manager, said he will deal with the issue and get it resolved ASAP. Obviously this did not happen. Kenny said the replacement table was sent by Al Frank as a gesture of goodwill and not as a replacement. I then provided the replacement table’s delivery note which stated replacement and quality on it. However this was not enough for SCS and Al Frank to conclude on the fact that the replacement table was sent due to the original being a defect. The issue was raised up to the regional manager then to the buyer’s assistant. The buyer’s assistant at SCS, Malisa Madison, said she will sort the issue out but again nothing happened. August 2019, I chased for an update. At this point head office said I rejected £400 compensation. But the funny thing was I was never offered the £400. It was the first time I heard of it. head office then said they will look into the matter. November 2019 Kenny said Al Frank have decided they will do nothing. Kenny advised me that the next option was to go down the ADR route, something I never heard of. I was advised this is a government backed method to help consumers with disputes with items. I asked Kenny for help and advice on how to do this but got no reply. December 2019 I chased for an update. I was asked whether the £400 will be enough and the case to be closed. Due to the time and effort I was putting in to resolving the issue, I agreed to take the £400 on the basis that a technician will come out and assemble my table as no one came out since April 2019. Head office told me that the £400 needs to be sent to me by the Kenny. They emailed him twice however got no reply. I then visited the store. I went out of my way to but the answer I got was that the email did not state whether the payment was approved or not. Also, as the technician was booked in for January 2020, Kenny said I can’t have the money until the table is assembled correctly. This contradicted what head office told me. 28 January 2020. The technician did not turn up even though I received a text message confirming the technician was on their way. I had to ring head office. The reply I got was ‘the text message was sent in error. There was no technician booked in for you’. I took a day’s leave from work so everything can be resolved but SCS did not fulfil their side of things. Between March 2019 and now, I have been chasing SCS for answers. I have also chased Kenny at the Bolton store. But every time I speak to Kenny he will blame the head office and vice versa. I have also sent in multiple complaints both to the store and to head office but no one has replied. It’s very concerning due to the fact that an email can’t be handled with care, I wonder if my personal details are safe either. I have also asked to speak to senior members in the head office multiple times however I am always declined with the answer of ‘someone will ring back’ but no one does. To conclude, the pain I have been through after buying this table is not worth it so I advise everyone not to buy from SCS. You rather pay extra elsewhere than suffer like me.”

Helpful Report

Posted 5 years ago

“Possibly the worst company i have dealt… Possibly the worst company i have dealt with in terms of how they treat customers. Ive had bad aftersales service before but this place actually treat you like dirt BEFORE you have your purchase!! Long story short (as poss) my wife and i purchased a beautiful sofa from SCS Aberdeen and Alan the salesman was brilliant. It must be said this is in no way a reflection on him. Our sofa arrived in less than 3 weeks having been told up to 6, and a week before it arrived in store we were being harassed by the hub in Sunderland to give them a delivery day - we asked if we could have it delivered on a saturday (wasnt a prob when ordering and paying the £69 delivery fee) and were then told yes for more money. So we decided to go midweek instead but would contact next day to advise which day . At this point the Sunderland based advisor got ratty with my wife saying they were too busy and had 40 sofas to deliver and needed a day. This turned into a heated debate and a fair bit of bad manners and comments aimed towards my wife. The advisor told my wife to phone back on Friday 24th Jan and it would be in store by then. Tried multiple times that day without success and just an on hold for 15mins at a time..at 6:40pm the Aberdeen manager phoned me and i stated i had been unable to get in touch despite trying and would need to wait til monday morning to see if i could leave work to take delivery but would try and sort something out. This wasnt very well received and the feeling of being pushed and bullied into a day that suited THEM that my wife experienced continued. I decided to collect the sofa on the Saturday after multiple conversations trying to arrange a date, and a friend with a van would assist me collect. Phoned hub office to be told not possible as in warehouse storage Even though their WAREHOUSE is at the back of the bloody store!!! It was then stated even though agreed at purchase that i couldnt collect as the storemen werent there and they couldnt "dig my sofa out from behind all the others" Another big argument ensued as nothing seemed acceptable. Manager eventually went to check location of sofa in warehouse and agreed to allow me to collect but "dont usually allow this" really??! I asked for delivery fee to be removed from remaining balance as well as the £30aftercare "kit" i dont need and yet again another problem. Stated this wasnt possible System didnt allow removal of kit,would cause him a big headache etc and not possible. At this point i openly stated either remove the kit, and i collect at 5pm or cancel the order I was then told i was "holding him to ransom" wow.. just wow. This from a MANAGER. Low and behold after that comment though and some heated debate he could magically remove the kit from balance and i could collect. Arrived at shop at 5:15 and spoke with Salesman Alan who was completely unaware of the hassle,rudeness,and all carry on for a week He looked mortified. Very uneasy atmosphere on arrival to store and manager said nothing other than "i need to get MONEY FROM YOU FIRST!!" as i approached collection area and laughed when he realised probably how rude that sounded. I didnt laugh nor did salesman. Fee was finalised surprise surprise very little conversation and i went into the warehouse For the manager claiming earlier that the warehouse was "packed and he had to find my sofa behind others" this was clearly absolute rubbish as the storage area was 2/3 EMPTY and my sofa was sat in clear space on a trolley!!!!!! Another load of rubbish. We simply popped open the rear doors and loaded my sofa into friends van, the reek of cigarette smoke it has to be said - in the sofa storage area was unbelievable. What a lovely scent to have lingering around folls brand new sofas and carpets..clearly its the staff smoke area as well as a store!! Alan again apologised for the experience and i said it wasnt his issue at all - which it wasnt!! If my wife and i hadnt been absolutely in love with the sofa we had ordered they would have been told to poke it at the very first insult from Head office hub believe me Sadly we couldnt find the sofa for sale by anyone else. It has to be said that from the 1st call basicslly demanding when we take delivery, to arrogant phone manners,to pushy staff on phone ordering you to be free for a delivery, to staff lying about not usually being "allowed" to collect,to being told its a hassle to get to in the warehouse, to being lied to that you cant take aftercare kit off system order, to being basically fobbed off, finding my sofa sitting in a store room reeking of cigarette smoke and being told i was going to be charged more £ if i couldnt collect when it suited them... UNBELIEVABLY bad experience..they DO NOT GIVE A HOOT they just want you to pay, take delivery and get lost. For a company to treat you like this and the obnoxious phone manners from the hub office its a sad reminder that some companies just want your money and have zero interest in making it as easy as possible for you Excellent salesman..everything else is abysmal Guarantee it wont be me who wins my furniture for free as they probably dont like honest bad reviews My bets are i wont even get a follow up call. Too much hassle”

Helpful Report

Posted 5 years ago

“Had a sofa delivered in mid feb 2019 has had very light use, within a few months seat pads on both recliners started sinking, reported it to SCS and they sent an inspector to check. What a joke he was, told my wife we were not sitting on it properly !!!! and then said "where it is sinking you have to sit somewhere else on the sofa for 8 weeks and then move back for another 8 weeks so the seat wears evenly??????" I have been trying for 3 months to get them to fix it, but they ignore all emails , telephone calls and many visits to the shop, they are a disgusting company and should be shown up for what they are - con artists , I have threatened court action but that does not phase them either. Do not deal with this company they will take your money quickly and when it all goes wrong they are non existant, I have today written to the DAILY MAIL newspaper hoping they might find it worthwhile to show this company up!!!”

Helpful Report

Posted 5 years ago

“Nightmare would not recommend. Brought a lazy boy chair the chair was faulty so changed the chair for cheaper chair still trying to charge us the same price as if we had the lazy boy chair. staff not a clue been trying to sort it out been months. Surely if you buy a cheaper chair we should get a refund. You ring up to sort it out get no where. We will be taking it further if not sorted out soon.”

Helpful Report

Posted 5 years ago

SCS is rated 1.5 based on 1,850 reviews