“My wife and I have utilized Sears to repair our appliances. Our range needed repair and a technician, named Jerry, came out to diagnose our problem. Where to start is the hardest. He was to be at our house between 1-5 pm. He arrived (10) ten minutes late, fiddled around for (45) forty five minutes, blamed my wife for burning her baking. We were NEVER told we had to order the necessary parts. He put dirty rags on a counter that food was prepared on. NEVER took off the range door, used a probe to see what the temperature was inside the range, told us the next day "I can't find the parts." Strange my wife found the parts from Amazon and Sears. Unfortunately, these were the wrong parts. We were not happy with his services so we recontacted Sears for a second opinion. Another technician was to come out in a couple of days. He called the day of service and told us "I talked with Jerry and am not coming out." This is bad customer service to say the least. I cannot recall the second technicians name. As we were disgusted with Sears we consulted another technician. This man came out on Saturday charged us $50 less for his diagnose, took the range door off found the problem and within (1) one business day our range was back in operation. I WILL NEVER use Sears again,”
“I placed a time of essence order on Sears.com on May 20,2020. They promptly took out the full payment for the 2 items on 05/21/2020. The first item had tracking # posted on 05/21/2020. The second item never received a UPS tracking #. On 05/26/2020 the first item arrived. It was poorly packaged and had scratches,and a dent. I was not happy about this condition. I chose not to complain due to severe time constraints.I understood on about June 1 that the manufacturer had taken my money and totally forgot about my order. I started the nightmare of trying to deal with customer service.I had not received the 2 piece nightstand set that was needed for a guest room . I explained my fear to every Sears rep. that I spoke to that this would not arrive in time for my out of state guests.I requested that the order be cancelled. Every rep insisted the nightstand set would arrive in time. They obviously don't want to cancel orders, and they don't care what they put you thru.I made the error of trusting that the nightstand set would arrive as promised by the rep on June 5,2020. This was after the deadline I had set for myself to safely do all that was needed to do. It was a day past what I had stated for the latest delivery date.I awaited on 06/05 ,and 06/06 no package arrived. I had to pay a man who was hired to set up the nightstand set for arriving at my home .I called Sears . They are horrible . I asked that they refund my money for the nightstands that never came.They claim I bought with a different co. that its not their responsibility. I bought off their website and contracted with them.It was Sears that took payment. They've wasted so much time with their bad excuses, and irresponsible behavior. I was in a terrible situation due to incompetence on behalf of Sears and their vendor. The vendor never shipped the order in a timely fashion , Sears allows the bad practices to continue.I wasted hours trying to rectify this. They DO NOT care about there customers.On June 7 a package was on my stairs.It was the wrong item and to make matters worse it was clearly a return from some other customer. I called Sears yet again. Sears solution is for me to ship it on my dime to this vendor. This damaged wrong item is on their website for a lot less money than what I paid.I asked Sears rep ,Ellie, If they could at least credit the difference between what was ordered . She said no . It's the vendor I need to deal with. No apology for the problems ,or that I had to now go and pay again for 2 nightstands, and rush to set up the guest bedroom. Sears wouldn't cancel this order when requested, and couldn't care less for the bad treatment ,terrible inconvenience, or anything else. They only care for money .Once that's received you no longer exist. I urge you to choose any store except Sears. I have been hi jacked for the amount I paid for an item they never shipped, had to pay 20.00 to the man who was hired to set these up , and I lost the ability to shop within a certain price for the nightstands. I had not even 24 hours to set up the guest room for my guests. I feel it's also important to note the vendor that they feature ,and sent me a damaged item, and a late ,incorrect item is not BBB accredited. This is a nightmare. Sears is no longer a reputable business. Stay far away from them. Sincere wishes,
Allie”
“Never never buy from Sears online. Order never received. Called the customer service and get different information every time. Tried to get in touch with a manager. They put me on hold for 45 minutes and then forwarded my call to a phone line ringing ringing ringing and never got anyone one the phone. Sears is not a good place to buy. Not to be trusted.”
“Oder a pool table waited a month for delivery and the short man came in a state it wasn’t going to fix I say if he could measure the open of the Door and the entry though the house he said no I don’t believe this worst service ever and I’m still out of the delivery charge $70 the a restocking fee Poor service”
“I did online order for a dryer, waited for email pick up the same day they said had cancelled my order due to out stock instead telling me would I rather wait on the item or delivery”
“Worst experience ever with online Sears shopping. Never received order. Item was cancelled after wating weeks.☹😨 I am still wating for other orders. I am wondering if they were cancelled also. Big disappointment!”
“WORST COMPANY EVER. Awful costumer service, not interested in helping the customer, and horrible service. My fridge broke within 30 days of having it. The repair technician left my garage door opened the whole time letting the AC air out and bugs in, left my floor flooded because of the fridge defrost, and used my rugs as their knee pads. It is during the COVID-19 stay at home order and said it would take three weeks for the parts to come in. They said there was nothing else they could do for me until then. We called and they said they would give us the tracking numbers for the parts because if they came in sooner they would repair it quicker. They also said if I wouldn’t have signed off on the parts that they would have just given me a new fridge (yet told me this was not true when I asked). They never called back. We called and they said they don’t even have tracking numbers for the parts. My scheduled repair date is 4/9/2020 and I was still missing a part. We called AGAIN and they said the part won’t be in until the 14th and said too bad. We called corporate and they said whomever we spoke to was wrong about the new fridge replacement anyways and too bad it’s taking so long. I regret ever purchasing anything from them and will never again. Almost a month and I have NO fridge.”
“I ordered a OGIO - Element Messenge and they got it from a third party. Well the third party mailed it to the wrong address. So I contacted the company I bought it from Sears. They told me it would take 2 business days to figure this out. Well they did I guess and just refunded my money back. No phone call like they said they would. I will never use them again and would recommend you too as well. Big waste of time. They do not care about you the customer at all. Buyer be ware”
“I am writing this review for everyone to see that has ever bought an appliance or thinking of buying an appliance from SEARS!
We bought 5 major appliances from Sears here in Richmond,Va. in April of 2018. We also paid $2000 for their extended warranty. In that short time our Kenmore Pro refrigerator has stopped cooling, and we have no refrigerator! I called Sears when we noticed the freezer was not freezing properly and they said they would be out in 3 weeks! I argued and pleaded for them to come, and their response was ”We are sorry and apologize for any inconvenience.” I explained that I was having major surgery on Sept. 18 and we needed a working refrigerator. I received the same reply as before except they added, “We only have 3 technicians for your area.” I find this incredible!
A service man finally came to our home. We were told, It might be the compressor, but it is trial and error, and it might be 2 more months before your refrigerator can be fixed. Someone will be back on Oct. 31.”
Sears said they would reimburse us for a rental refrigerator which we have gotten, but it so small we cannot fit the food we need into it. Apparently, that is what SEARS authorized. They would not install it in our house because the non-working refrigerator is in the space for a refrigerator. They installed it in our garage. My husband is 85 and I am 80. I am incapable of going to the garage because of my recent ankle surgery, and my husband has difficulty managing the stairs multiple times each day. We are having a very difficult time coping with the situation. When I explained the situation to SEARS, I was told, “We understand and are so sorry for any inconvenience.”
The food in the refrigerator and freezer spoiled because my husband was with me in the hospital and the refrigerator smells like rotted food even after it has been emptied and cleaned. We want the refrigerator removed from our home due to the smell and potential for mold.
We have bought from Sears for 64 years and never been treated so poorly! I do not recommend SEARS appliances to anyone, and the extended warranty is definitely not worth the price. Think twice before buying anything from SEARS. They do not stand behind their products, nor do they honor their warranties.
Margaret Bailey
Richmond, Va”
“is the worst store to buy appliances from, if you live in NJ PLEASE stay away from any store, they have the worst customer service and there extended plan is a lie. We have had 3 no showed and the repair man is so rude. My mom has been with out a washer for over a month.”
“Sears made me happy by partnering with Modernize to help create discounts exchanges to make my home better and i am just so excited about my relationship with them!”
“Having made many appliance purchases.over the last 40 years, I feel Sears is the most reliable in products and service. They have offered us price matching also which allows us the best price and product we can depend on. Sears is my life choice.”
“I purchased a pair of pajamas from sears.com as a last minute Christmas gift for someone whom I had already purchased a gift. But it was so cute I could not resist. I was not sure the gift would get here by December 25 because it was just a few days away. But to my surprise it got here before Christmas and I was able to give it to my friend for Christmas. And Kudos to UPS also for placing the packing inside my screen door so no one could find it. The nearest Sears is about 50 minutes from where I live so online shopping is a must for me. I miss not having a Sears in my hometown, but they are not the only store that left. Many others have left town also which forces people to shop online. I guess that is the wave of the future for us who live in small towns. But it is usually not a bad experience and often fun to shop online.”
