Selfridges Reviews

Name: Selfridges
Address: 400 Oxford Street, London
Rating: 2.01

2.0 Rating 268 Reviews

24 %

of reviewers recommend Selfridges

About Selfridges:

Selfridges has all the latest designer collections, must-have toys gifts for all the family. Selfridges London is a national institution with the most famous shop windows in the world. The Manchester and Birmingham stores bring the same creative customer experience and now Selfridges.com is positioned to create some magic online.Across every single department, from food to fashion, home to beauty, Selfridges sets the standard for up-to-the-minute style, lasting quality and exceptional customer service, all with a dose of creativity, wit and flair.

Visit Website

Phone:

0800 123 400

Location:

400 Oxford Street
London
W1A 1AB

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Selfridges 1 star review on 28th October 2024

Anonymous

Selfridges 1 star review on 20th December 2021

Amanda

Selfridges 1 star review on 5th March 2021

Sarah

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is the most horrible online shopping experience I have ever had. I received a broken item and I contacted them 8 times. I always attached the image of the broken item in jpeg as required by directly replying to their email as required. It has also been done for more than 8 times. However, they did not respond to me or refund me afterwards. They only responded to web form enquiry. I had to wrote to them to ask about it on their web but no attachment could be made in this way. So I was responded that "Please send an image" for 8 times. This is a dead circle. One month passed. I still did not get refunded. I called them and again, they just said "Please send an image".”

Helpful Report

Posted 7 years ago

“I am APPALLED that such a well known company could offer such awful customer service. I ordered 2 bottles of Creed perfume, and the first delivery was clearly damaged. The box was leaking so I refused delivery. It had not been adequately wrapped which was why it was damaged. When I called customer services they said they would not be able to issue replacements only a refund once the items were received back at their depot. I had to reorder items to receive them in time. (I was ordering these for a wedding happening in a few days). I repaid for the same items again, and when the package arrived there was only one bottle of perfume, not two as ordered. This was also badly packed with one box of aftershave rattling around in an enormous box with no protective packaging. We were also not asked to sign for the delivery by the courier who delivered this. I have sent 8 emails and had to make 4 calls to their customer service line and insist on speaking to a manager to even get an answer that they would not be issuing a refund on the second order. The 2 orders combined were worth over £1628.00 and I only ever received £385.00 worth of goods. Selfridges have promised a refund on the first order which I have not yet received, but are refusing a refund on the missing goods from the second order, as they claim their internal investigation proved that the goods were packed in this delivery. This is tantamount to accusing me of lying!! If you look at Selfridges Group website they claim “There's nothing quite like shopping with Selfridges Group. We truly put the customer at the heart of everything we do, whether you are visiting one of our stores or shopping online, you are assured of an extraordinary and unique retail experience.” Nothing could be further from the truth!! DO NOT BUY FROM SELFRIDGES!”

Helpful Report

Posted 7 years ago

“The worst customer service I have ever experienced. Ordered an item through 'click and collect' on Saturday for collection the following Thursday. It stated that an email would be sent confirming when the item was ready collect. Thursday comes and there is no email. I email to ask for clarification as to what has happened and they advise that the order 'failed' (thanks for telling me) and that money had not been taken from my PayPal account (I paid partly by PayPal and a voucher). This was a complete lie, however, as money had been taken from my PayPal balance that day. It gets worse. So, having no luck with their email, I decide to call them. I speak to a man who advises that he will arrange for a refund and for an e-voucher to be sent, but just needs to put me on hold. I am then put through to a makeup counter to re-purchase the item (without receiving any refund!). I have had to call again and have been informed that they will arrange a refund, which will be received in 3-5 days. I have no faith that it will, but will post on here what happens...”

Helpful Report

Posted 7 years ago

“Missing item no refund I ordered staub pot along with two items from selfridges and they didnt deliver the pot to me. The delivery logistic document indicate that they send is very light and could not contain the pot . I report the issue and their custome service spend 1 month on investigation and concluded that they cannot proceed refund . They tell me to approach police and report the pot stolen . Their customer service is soooo ridiculous and horrible I advice you all to avoid buying anything from selfridges.”

Helpful Report

Posted 7 years ago

“I would wished I read this site before decided to get something from Selfridge & Co. They sent me incorrect item, sounds like misleading, the product they sent me different with the image list. I contacted them for returning the product immediately. They already received the product back safely. And now i am still waiting for my full refund Not sure how long I would get it back. And they haven't get back to me. Hope no awful drama dragging from them.”

Selfridges 1 star review on 5th August 2017

Helpful Report

Posted 7 years ago

“Selfridges trafford did not have the size of bikini top I required and ordered one from there on line store for myself which I paid for with my credit card. When I went to pick up my item I was informed that the order had been cancelled ( no explanation why) and told that my accredit card would be automatically credited with the amount I had paid. Three weeks and several phone calls and emails later, no money has appeared in my bank account. Selfridges just seem to be giving me 'the runaround '. I have eventually had to put this matter into the hands of my bank, who are now investigating the matter. SHAME ON YOU SELFRIDGES. THIS IS NOT GOOD CUSTOMER SERVICE.”

Helpful Report

Posted 7 years ago

“Ordered flowers last valentines day which did not arrive, having phoned to check that they would arrive numerous times on the day. Many calls to customer services in the following days which took a lot of my time in order to obtain a refund. Never will order from selfridges again.”

Helpful Report

Posted 7 years ago

“Went to this Japanese Ramen place at Selfridges Ground floor called Tonkotsu. The services are bad. The guy who cooked ramen scratched his feet then handled the noodles. Totally disgusting!!! Don't go there!!”

Helpful Report

Posted 7 years ago

“I bought a Jose Eber straightening brush from Selfridges. The receipt stated I could get a refund. Took the product home it was hard to use, damaged and pulled out my hair. Took it back 7 days later. Jose Eber didn't want to know neither did Selfridges. Ive shopped there for 40 years. The way I was brushed off made me livid. They have soiled my opinion of them. Not a company that I can trust. The product was not fit for purpose. It was bought under their roof and they take no responsibility. Shabby”

Helpful Report

Posted 7 years ago

“Ordered an engagement ring online that I had previously seen in store to propose to my loved one this weekend. This special event was ruined because Selfridges did not uphold their agreement to have the ring ready for pickup as confirmed in the order. They admitted to messing up my order but did nothing to help my situation. Sadly, it's been all very disappointing and heartbreaking which has left us very unhappy. Don't use this store if you can help it!”

Helpful Report

Posted 7 years ago

“Appalling customer services I bought a small massager from the technology dept and when I opened it a day later found that the actual massager was not in the box. I called customer services on Good Friday to let them know and told them I will be back in London on Tuesday and that's when I will go back to the store. Firstly the seller could not even speak proper English, secondly he told me I have to wait at least 15 mins for the actual guy who sold it to me who was outside having a cigarette, thirdly when he came he said they cannot do anything about it as this has never happened to them and also why did I not come on Friday to the store (maybe I do not live in London and it was Easter so was off work for a while so there is no need for me to travel into London). I then went with him to customer services desk and they also were terrible at handling this. They did not even bother to check that I have actually called them on Good Friday to let them know. At my persistence they called customer services to check and only after that agreed to swap with one that has the actual massager in the box. I was humiliated, made to feel like a thief and they actually believed I was telling a lie. It was me against 4 people trying to convince them this has actually happened and I had a witness who was with me when I opened the sealed box only to find the product missing from it an who was ready to vouch for me. I am not sure what their selection process is for prospect sellers in there but clearly they have failed with these guys who treated me appallingly. I will never recommend this store to anyone, after all there is plenty of competition out there and many other stores with a wider range of products than Selfridges- why go through the humiliation again???? If you do buy from there please open the box to check the product is in the box.”

Helpful Report

Posted 7 years ago

“WARNING!!! DO NOT BUY ONLINE FROM SELFRIDGES!!! This is a SCAM site! I ordered two items but was told that one wasn't available. I asked for the other item to be replaced with a similar product of the exact same price but was told that I would have to make ANOTHER order, with another delivery cost of $45! (nearly the exact same cost as the item itself) I asked them to cancel my order but they PUT IT THROUGH ANYWAY!!!!! This is a SCAM site that works on over priced delivery costs! DO NOT BUY FROM SELFRIDGES!! SCAM SITE!!!! BE WARNED!!! Just look at all f the reviews all over the internet. I can't believe they are still allowed to be open.”

Helpful Report

Posted 7 years ago

“Placed an online order and chosen collection date from the store. No communication from Selfridges so at the date contacted department store only to find out that the order has been cancelled as the item is out of stock. Surely, the first thing is to notify a customer as they may have already made plans to collect it. The only positive thing that my enquery was answered within half an hour. - but still no cancellation confirmation!”

Helpful Report

Posted 7 years ago

“The staff in The cosmetics department in Selfridges Birmingham are way too stuck up for this own good. Most of them just think they walk on air just because they work in Selfridges. Had the worst customer service in store, I came to buy a product but after seeing the attitude of the sales assistant on counter (no hello, no contact, had to call her for help), I decided not to waste my money in there and decided to go to Debenhams instead. In my experience of the particular store, it's Tom Ford, Armani, Laura Mercier. Tom Ford tops the list just the worst customer service. Estée Lauder, Clinique, NYX, among the better counters.”

Helpful Report

Posted 7 years ago

“Overpriced gift wrapping for an over priced bracelet is dreadful”

Helpful Report

Posted 7 years ago

“I had a bad customer service at selfridges Mac make-up counter. It was from a woman called Tushanrne. I will never go again. If you don't like your job no need to ignore a customer.”

Helpful Report

Posted 7 years ago

“If I could rate Selfridges a zero then I would. Despite 10 days to resolve simple complaint. I haven't even received a phone call back. I have no confidence in Selfridges to resolve my complaint in a competent manner. I would be interested in hearing from anybody else with similar issues. Mr Gary Eastwood gjeastwood@msn.com”

Helpful Report

Posted 7 years ago

“I received terrible customer service in the men's shoe department Selfridges Manchester tonight. Despite my explanation about the poor quality of the Kurt Geiger boots I bought I was left feeling like a liar and my request to return was rejected too casually. Please be aware about the returns policy of Selfridges...it is not consistent with a good quality high end store”

Helpful Report

Posted 7 years ago

“I returned an order on 30th Nov 2016 and returned it on the day I collected in store. I was told the refund cannot made in store as the product has to be delivered back to warehouse. Then I waited for 10 days and checked, still not received any refund yet. I called them and said the refund takes 7 working days (I used Alipay as payment method). Fine, I wait for another 7 working day still has no refund transaction yet. Called them and emailed them twice during Christmas Holiday and yesterday. I also attached the transaction history of Alipay as they requested to prove I haven't received the refund from 13th December 2016 till now. Yes,I need prove the haven't done the refund(customer services only replied as they can see from the system, it has been refunded! -BUT where? They said they have passed the information to dedicate team to sort out the problem. But I can't see any positive response from them till now to provide a service to customer. I wouldn't buy anything online from Selfridge as I couldn't guarantee the refund (they claim they have refunded:) they do not provide any help at all!”

Helpful Report

Posted 7 years ago

“You cancelled an order 'due to web problems ' - but still took money ftom my credt card and then , to aff insult to injury, when i reory my 14 yr old daughters Birthday present, i was sent 3 items all wrong, i arranged courier pick up ftom my ace of eotk in order to be reit- dhock horror it fidn'6 turn ip!! Still no items - dyill not reimbursed ????”

Helpful Report

Posted 7 years ago

Selfridges is rated 2.0 based on 268 reviews