Serenata Flowers Reviews

Name: Serenata Flowers
Rating: 3.38

3.4 Rating 5,967 Reviews

57 %

of reviewers recommend Serenata Flowers

Company Reviews

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Metrics

3.4

Based on 5,967 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 57%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult

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Serenata Flowers 1 star review on 3rd March 2025

662

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service Wilted flowers Awful customer service Couldnt see from photo they were wilted Just went on with nonsence Avoid avoid”

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Posted 2 years ago

“The flowers were well wilted when recieved. They had to be binned. The bouquet delivered looked nothing like the add with about half the blooms. Total waste of money.”

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Posted 2 years ago

“You can see from the pictures they did NOT deliver what was paid for. To add insult to injury they lied and said their floral team reviewed the photos, in under 2minutes of my initial email and said everything looks perfect with my order. Bad flowers, bad customer service.”

Serenata Flowers 1 star review on 11th May 2022

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Posted 2 years ago

“Absolutely appalled and embarrassed when I got a picture sent to me of a bunch of flowers I had sent as a gift to a friend. They are the most awful bunch of flowers iv ever seen. All I could do was apologise to my friend for sending something that should have been a lovely uplifting gesture. For 35pound they sent a skimpy bunch of what looks like dead weeds. When I emailed they told me the exact amount of flowers wore in the vase and that to check back in a week!!!!! That they should have blossomed by then. SERIOUSLY that's your excuse for sending a bunch of hideous weeds.”

Serenata Flowers 1 star review on 6th May 2022

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Posted 2 years ago

“Received a so called bouquet from serenata for my 60th birthday.dont waste your money,for what was in this so called bouquet I could have gone to the supermarket and bought better for a fraction of the price.spoilt 60th birthday as it made me so angry 35.99 for about ten flowers. Berbers wilted .don't bother thinking you can arrange them to look even half descent because no amount of arranging would make these look good.and yes I do know how to arrange flowers and I'm good atvit”

Serenata Flowers 1 star review on 30th April 2022

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Posted 2 years ago

“Terrible customer service that ignored my request for a refund for failing to deliver my mothers birthday flowers, stating it was in accordance to their sales policy. Would NOT recommend, so disappointing.”

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Posted 2 years ago

“I had some spring flowers sent to me for my birthday on 13th April 2022, I was hoping that once the flowers had fully open they would be lovely. today is 18th and they are mostly dead ☹️ very disappointed. M. D. Marland.”

Serenata Flowers 1 star review on 18th April 2022

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Posted 3 years ago

“I wrote a very unhappy review the other day saying to Avoid this company. I need to apologise for my flowers were late to arrive but I understand these things can happen, I was really unhappy with how the flowers looked, they looked a little bashed and a few looked dead. I was emailing back and forth with the company and they assured me the flowers would bloom, to which they did. I would like to apologise the flowers have bloomed like they told me that they would and they are beautiful. Apologies to all who I was emailing with for my impatience. I hope to order again from you in the future 💐”

Serenata Flowers 5 star review on 11th April 2022

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Posted 3 years ago

“Flowers arrived half dead.. I emailed same day was told to wait 5 days for full bloom then sent photo again I took a pic every day from 1 to 7 and when sent the 2 days after 5 day bloom was told I waited too long pretty much . Its a shame I'd used twice before was OK but not even a token of percentage back or nothing”

Serenata Flowers 1 star review on 8th April 2022

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Posted 3 years ago

“Avoid this company, they send poor quality dead flowers 4 days late, I’ve attached pictures. I see I’m only one of many unhappy customers. I was told to wait the flowers will bloom, I don’t know if it’s me but I have never heard of flowers coming back to life. They asked me to send them pictures of updates on the flowers, the flowers were a gift I was already embarrassed by the quality of them I’m not going to ask my friend to send my daily updates. Never in my life have a came across such poor customer service. I’ll be my homework before ordering flowers again.”

Serenata Flowers 1 star review on 7th April 2022

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Posted 3 years ago

“As with so many previous people’s experience, the flowers I received for Mothers Day were poor quality, small and nothing like the photograph on the website. They died even before the blooms opened. In correspondence with Serenata Flowers they offered me a replacement bouquet or a refund. So as not not to disappoint my Son I agreed to a replacement to be delivered yesterday. This has failed to arrive. In further correspondence with the company I am receiving what appears to be automated responses which do not deal with my issues. I will now have to tell my Son and won’t be buying from this company again. Please be aware of their poor customer service.”

Serenata Flowers 1 star review on 2nd April 2022

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Posted 3 years ago

“Flowers were nothing like as advertised. Refused to offer a refund, hiding behind small print.”

Serenata Flowers 1 star review on 1st April 2022

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Posted 3 years ago

“Appalling service I can’t believe that even with four days’ advance notice provided they could not change the time of my delivery. Woeful customer service, not helpful at all, they just take it in turns to recite terms and condition rather than trying to help, “As advised within our terms and conditions once an order is assigned to our floral team we are unable to guarantee amendments or cancellations” Use a local florist I certainly will!”

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Posted 3 years ago

“Awful quality for the price.”

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Posted 3 years ago

“Flowers arrived for Mother's Day osteospermun was wilted and turning brown the other half wasn't very good the Lilly have not even come out they just wilted. I have not told my daughter because she is ill with covid reason for the delivery. A very disappointed Mum.”

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Posted 3 years ago

“Ordered for wife who's been looking after me following a short illness, flowers came in a flat packed box and were completely rubbish, gutted, my wife put on a smile but I could see her thinking what the hell..... nothing like the pictures, never again.”

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Posted 3 years ago

“Avoid Serenata Flowers at all costs! The day before Mothers' Day 2020, I ordered flowers to be delivered to my mother who lives in the UK (I live in South Africa) to be delivered on Mother's Day. I made a small error in the delivery address viz. the house number: 17 instead of 07 (the post code provided was correct). I tried to edit the order details (still the day before) but received an automated e-mail reply that it was too late to change the order quoting a long list of terms and conditions. The delivery had not yet been dispatched. There is no other customer service option than the edit / email that I had already used. The tracking records show that the flowers were only dispatched the day AFTER Mother's Day and were recorded as "Delivered". My mother did NOT receive the flowers. Serenata Flowers is a fraudulent business that takes your money but does not deliver a product. There is no practical way to amend an order.”

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Posted 3 years ago

“Absolutely shocking! If I could rate zero stars I would. We will never use Serenata Flowers again. Ordered flowers for Mother’s Day and due to an extra digit mistakenly put on delivery address, was told that it is tough luck, nothing can be done about it. The flowers were supposed to be delivered on Sunday but only arrived at the incorrect address on Monday evening. My mother has still not received her flowers purely because there is absolutely zero customer service available. Despicable. It’s a disgrace. We have also been refused a refund in the past because they did not have stock of the item we ordered and paid for.”

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Posted 3 years ago

“My daughter(15) ordered me some flowers for mothers day. The arrived bruised, squashed and wilted. My daughter also felt they did not represent the quality and size of bouquet picture on the website. Sadly after complaining and sending photos Seranata stated that the bouquet represent the correct size and quality. But did not even acknowledge that the flowers arrived damaged. I have been Trying to get in touch with them since - via email, Instagram and twitter without any communication from the company. DO NOT USE !!”

Serenata Flowers 1 star review on 30th March 2022

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Posted 3 years ago

“Flowers that I sent my sister for her birthday looked nothing like the picture. Came in a squashed flat box thrown over her back gate....not a prepared bouquet. So your recipient will have to do their own arrangement!! What a waste of money! Do not use this company.”

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Posted 3 years ago

Serenata Flowers is rated 3.4 based on 5,967 reviews