SSE Reviews

Name: SSE
Rating: 1.09

1.1 Rating 412 Reviews

2 %

of reviewers recommend SSE

Company Reviews

Questions

Metrics

1.1

Based on 412 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5

Visit Website

Write Your review

Tell us how SSE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kenny Gadd

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrific customer service. 3 months attempting to switch meter with still no luck! Call up and just get sent round in circles. Give up. Changing provider.”

Helpful Report

Posted 2 years ago

“When SSE was still Spark Energy I was paying £92 a month for my gas and electricity I queried this and Spark Energy agreed I was paying too much for my usage and reduced it down to £55 a month. When SSE took over they wrote to me and said nothing would change they even reduced my payments slightly down again to £49 a month. As I lived on my own in a small 2 bed terraced house I thought this was probably right and having had a smart metre fitted (what a joke they are and a complete waste of money) I thought the readings were correct and I didn't need to check. How wrong I was. 12 months after SSE took over my account they sent me a whopping bill for an extra £1500 back dating for 2 years 😳. Obviously I queried this but was fobbed off. I spent hours working out what my spend should be but that said I owed the money no discussion entered into. I took it to the energh ombudsman but what a waste of time they are. My main argument is if they were so expensive they lid to me and never gave me the opportunity to find another supplier however I don't believe the readings were correct but they would not send anyone to check out the metre as there was no way I used the energy they say I did as I'm barely at home because I work full time. So I had to find the money. I had to borrow the money from family and while I was getting the money together SSE kindly passed the debt onto a debt collectors so I now find myself in a position of trying to find a further £300. Therefore if you want to save yourself a lot of heartache do not ever get involved with SSE or OVO Energy as they are a very underhanded deceitful company and their staff obviously need more training as they don't know what they are doing either and maybe they can employ more staff so complaints can be dealt with in a timely manner. Don't trust your smart metre either, read your metre once a month and check what you use each month and if you think its wrong query it straight away because these energy companies (as we all know) cannot be trusted. Certainly not this one”

Helpful Report

Posted 2 years ago

“Can't even find enough negative words to describe how bad SSE and Ovo are! I have moved house over 4 weeks ago and want to close my account and a refund of my credit. I have let them know via the website more than once the closing meter reading and advising I have moved out before and after. Called after moving and transferred several times as no one was ever the right dept, on hold for over an hour and then told it is transitioning to Ovo and need to wait. When I asked how long or any question the answer was always "I don't know". After waiting 4 weeks and the website says 2 weeks it should take I phoned SSE and after a 4 hour and 40 minute phone call, I am so disappointed, stressed and annoyed to know it's not with SSE as after holding for 2 hours and speaking to 2 people told I have to speak with Ovo as it has transferred over. Then another 2 hours and 40 minutes and several transfers again told its not fully transferred over and should try again in 2 weeks time as it takes 45 working days to transfer over, when I asked when did the transfer begin, told "I don't know"!!!!! So over a month since I moved out I cannot close the account or be told any specific information. If I could give a 0 star rating I would.”

Helpful Report

Posted 2 years ago

“Once again this company takes their paying customers as mugs. £660 in credit and they still manage to double our monthly payments. Contacted them yesterday to sort it and they didn't have a clue. Promised call back by Rick from Francis, a so call mgr, at 10am this morning. Nothing. Promised a call back early this afternoon after trying to speak to him. Nothing. Total waste of space. This problem has been going on for 3 years. Can't leave this pathetic company until sorted. Incompetent, unprofessional liars. As for Renz, he is a liar and coward! everything that goes wrong with them is a computer error or just a glitch. No consideration for customers whether young or old. I hope OVO know what they have let themselves in for! I expect this review to be ignored like everything else they do. Date of experience: 23 September 2022”

Helpful Report

Posted 2 years ago

“Contacting the dead is much easier 40 minutes on a transfer call not acceptable!!!!!!!”

Helpful Report

Posted 2 years ago

“Do not understand latest bill and you gave not listed calls in the Last two statements. Another mistake perhaps?aldo no compensation forearlier having to hang on line all the time. You said you would.”

Helpful Report

Posted 2 years ago

“I may have a problem with my gas card when I topped it up on Sunday 11th September 2022 . (£10) when out through my metre the reader stated card failed. I Twittered the team with all the ref number got no reply whatsoever even DM then still no reply then I called c/s you have to go through mountains of phone options.only for the V/M to stated office is closed opening hours from Monday to fri 8sm to 6pm ..I called at 8.05am 8.10am the again at 8.24 am with the very same v/m clearly you are not open at all...twitter still ignoring me ..if I can't get this rectified how on earth am I going to my trust in you regarding the cost of living crises or don't you care enough ... Why am I getting the silent treatment when you are very quick to take my money !!!! I'm very angry I have been treated like this !!!”

Helpful Report

Posted 2 years ago

“I was moved from the absolutely terrible SSE to OVO when they took over SSE. I was given no choice but was hopeful it would be a change for the better. It wasn't! They are still almost impossible to contact by phone with waiting times of up to 2 hours and when they do finally answer it is a call centre employee who can do nothing to help you. They have failed to keep 2 appointments now that they made to install a smart meter and gave me no notice of not arriving, despite knowing that I had to make a 300 mile round trip to be there each time. To do this once was bad enough, but to waste my time, energy and travel expenses again in exactly the same way is just unbelievable! They are as totally incompetent as SSE was before the takeover.. possibly even worse! I have still not received a proper statement from either SSE or OVO using my actual meter readings. They only make grossly inflated estimates, so I have now overpaid them hundreds of £s over the 4 months I have had the misfortune to be stuck with them since buying my flat. Avoid them like the plague. I can't wait to switch suppliers.”

Helpful Report

Posted 2 years ago

“Has got to be the worst company out there the customer service are terrible and the company robs you blind horrendous and horrible company definitely do NOT!!! Recommend”

Helpful Report

Posted 2 years ago

“They literally robbed me with £448 in just 9 months. The worst electricity supplier ever. Too much disappointed by their service. I wouldn’t refer anyone to take their service. Their customer service is terrible, unprofessional and unjust.”

Helpful Report

Posted 2 years ago

“The CEO of OVO appears on BBC TV yesterday evening 01/09/22 and says he wants to help his customers. I wonder if this is because of all the dreadful reviews that have appeared on the SSE trustpilot review sites - which strangely I am having trouble accessing including Trustpilot they have mysteriously disappeared unless I have a problem with my computer!! He needs to read them and realise how anxious, distressed and depressed hundreds and hundreds of his customers are in trying to get through to a useless call centre and get the help they need and have their bills corrected, and refunds due and their smartmeters sorted out. In 2015 his net worth was £675 million according to research online so I think he needs to sort out his share in SSE that is clearly going wrong here. Something has to be done with regards to these energy companies and corporations making huge profits and not ensuring the customers are looked after properly and money correctly invested. The call centre or one of them or may be all is in south africa and the service for many has not been good at all. All the SSE reviews need reading if anyone else can now access them and the public need the help and protecting. SOMETHING HAS TO BE DONE. What are we paying for??????”

Helpful Report

Posted 2 years ago

“Absolute POS company. Took 10,000 watt hours off my opening reading, refused to correct their own error, and upped my payments to over £800 a month from £150. After SIX MONTHS of complaining to the Energy Ombudsman and being billed £4800 in that time, they've finally conceded that I only use £120 worth of gas a month yet I'm only in credit by £2800. Oh, and my payments are staying the same. I don't think so. Bunch of thieves.”

Helpful Report

Posted 2 years ago

“SSE has overestimated my usage and has not refunded my account after over 1 month of complaints. A third party came and read the meter and I've sent pictures three times. They say they will contact me but never do. One of the worst customer service experiences I've ever had. Avoid at all costs.”

Helpful Report

Posted 2 years ago

“Disgusting company … poor costumer service, with incompetent, poorly trained staff dealing with customers.”

Helpful Report

Posted 2 years ago

“Worst mistake was having a smart meter fitted, from then on it was all downhill.Even one of their own staff admitted that since merging with OVO service had worsened. Call centre staff that are un- sympathetic, I was bombarded with threatening letters even though I had set up a payment plan through SSE to help clear a debt. ( Which I had honoured) I am an OAP and my partner is disabled and they crucified us!”

Helpful Report

Posted 2 years ago

“Left me with no internet for 25 days and now are holding back paying me an outage credit. Absolutely disgusting behaviour on their part and they will be getting told where to shove their internet asap.”

Helpful Report

Posted 2 years ago

“Disgusting, disgusting customer 'service'. They have left my vulnerable family without power and have no intention of sorting it out. England isn't a third world country. In this heat, we need power to work fans, boilers, cookers, microwaves, the internet, fridge/freezers. This is a safeguarding issue, but this shithole of a rich company couldn't give a toss! I will sue them! I will go to the headquarters in Reading and protest! Just disgusting!”

Helpful Report

Posted 2 years ago

“Customer service are hopeless and don't know what they are doing. They lie to you to get you off the phone. I have had problems with sse since they fitted a smart meter. Got email from them asking for readings as my smart meter was sending inconsistent readings and to contact them. Customer service told me that I should ignore any emails or texts from sse as the readings are ok and every 15mins. She then said that if I'm partially sighted how did I know that there was a problem with the meter. I said because you emailed me and posted it on the app usage page. Why should I have to explain that I use a magnifying screen. I put the phone down feeling like I'd done something wrong by just phoning them. The email states that they will keep contacting until I respond. I told them that I'm partially sighted and have mobility issues and I'm on the priority register and they still insisted that they wanted a reading. Awfull company, so stressful to deal with and you get nowhere after 30 mins to an hour waiting for them to answer the phone. Then 20 mins been put on hold. I could barely understand what was being said, very poor English skills. Nightmare and they don't care.”

Helpful Report

Posted 2 years ago

“They deserve no stars. They have ruined my life for the past several months. Rightly described as the worst company in the UK, they should be shelling out on huge fines for their utter incompetence. And my problems still haven’t been resolved. In this world of useless companies they top my list as the worst of the worst.”

Helpful Report

Posted 2 years ago

“Such a bad company. Were renting a two bedroom flat for 3 years, first half we had Spark energy, then it was switched for SSE. 14 months we were paying estimated bills about £80 a month for 2 bedroom flat. We moved out from that property iin December 2021. After giving final meter readings we were billed for £6000 for 14 months. Customer service explained it is a mistake, that the bill will be around £200. Then later the bill was showing £1500 in our account without even breaking down why we need to pay that much. We were told that we will receive a proper bill with explanation by post. Never got it. This was passed to LCS and the bill went up to £1750. After chasing them, finally we received a bill for £1500, which does not add up however we tried to make calculations. Even LCS agreed with us. SSE customer service was saying that he has a different breakdown in front of him that we have. Shocking, absolutely shocking to hear that. How on earth SSE did estimations and underestimate our monthly bill for over £100 for 14 month? Is it a joke? And again, we are waiting about 2 weeks to receive "new" breakdown from SSE. What a company, scamming people and even can't explain how on earth we have to pay £1500. I hope it will all finish soon.”

Helpful Report

Posted 2 years ago

SSE is rated 1.1 based on 412 reviews