Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,481 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,481 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am yet another person who cannot travel to my cottage, not only because of the government recommendations to stay home, but I was directly contacted by the owner who is high risk having had a kidney transplant, yet Sykes are refusing to give any refund. Disgusting behaviour, as they are charging the owners to cancel, and refusing to give customer refunds. Profiteering from both owners and customers during a time of national crisis.”

Helpful Report

Posted 4 years ago

“Sykes cancelled my booking they are the only company that will not offer refund premier inn gave me refund do not book holiday with bunch of thieves I was wondering can I take them to small claims court”

Helpful Report

Posted 4 years ago

“Appalling company refusing to give refunds to hundreds of customers who’s holidays has been cancelled due to COVID19 pandemic. Shame on Sykes for treating people & families this way”

Helpful Report

Posted 4 years ago

“Received an email to cancel our holiday due to COVID19 and the travel restrictions in place. Sykes will not refund the holiday only offer to amend the booking where prices have doubled. Hundreds of people in the same situation. Shame on Sykes!! Don’t deserve 1 star”

Helpful Report

Posted 4 years ago

“Would give no stars if we could.”

Helpful Report

Posted 4 years ago

“Booked for april for four of us costing over £600 all booked time of work and cannot change dates as I work in social care. The house is booked up until october and they are even charging a £30 fee to change dates should we be able to I spoke to the owner who thought they were offering refunds its disgusting that sykes are proffiting from this virus I have booked 2 holidays and if I dont pay the balance on the next one i dont just lose the deposit they take £146 cancellation fee I will never book again”

Helpful Report

Posted 4 years ago

“Weve also experianced the same service from this place. Happy to take our money but not refund us, disgusting people, avoid booking with them in the future. I hope they loose the house and get corona virus because of how they are treating people.”

Helpful Report

Posted 4 years ago

“This company only want your money, they are disgusting and disingenuous. We had booked for a weekend and spent £1800 for the place. Amid the corona virus epidemic, they refused any form of refund, regardless of our situation. By law, we are told to stay home yet they still won't refund us?? its absolutely absurd what kind of policy this company holds. They then claim we can change dates and any extra higher fees means we will have to pay more on top of what we have already paid. Again, what kind of logic is this? we book specific dates because those are the dates we can specifically do, people aren't free 24/7 during their lives, and we choose it according to a price we can afford. Again, this company is disgusting, we have been screwed over horrendously, all I will say is that you have been warned. I'm saying this truthfully, if they had given the refund, I would have been the first to rebook the holiday, they would have got their money back, but this is just shameless. £1800 down the drain.”

Helpful Report

Posted 4 years ago

“In similar situation to others with this unethical profiteering company. If you have paid by credit card you should be able to obtain refund through you credit card company under section 75 of the consumer credit act. Check this link: https://www.finder.com/uk/what-happens-when-you-get-a-credit-card-refund”

Helpful Report

Posted 4 years ago

“Absolutely disgusted, paid £1800 for a hen weekend in April took out insurance which was a waste of time, was told to choose an alternative date means have to pay double for the dates they are giving, we had to cancel because of Coronavirus which isn’t our fault, why can’t we have a refund, already had to cancel wedding to another date which is also costing more money, it’s not fair can’t get a response either DO NOT BOOK WITH THIS COMPANY”

Helpful Report

Posted 4 years ago

“Dreadful company, response to my email questioning their approach to the travel ban was a standard email reiterating their no refund policy. Will not use them again.”

Helpful Report

Posted 4 years ago

“Same as the other complaints I've lost £180 can't get through to them phone off the hook online account not accessable truly dreadful behaviour considering what is going on in the country I too will not be using them again”

Helpful Report

Posted 4 years ago

“Just repeating what all the other reviewers have put, no chance of being able to get through on the phone and no email address, obviously they are avoiding all contact with those who have booked with them. This is definitely a case for contacting our MP re unfair trading terms, etc.. We are loyal Sykes customers but NOT ANY MORE... If they want us to return, they should do the decent thing and offer refunds.”

Helpful Report

Posted 4 years ago

“Refusing refund. Yeah reboot for next year for same dates at extortionate prices. Avoid this low life fat cat company”

Helpful Report

Posted 4 years ago

“disgraceful company, Robbers!, don't book with them.”

Helpful Report

Posted 4 years ago

“Booked a holiday £2300 for a large family holiday first for many years as all managed to get time off.. took out their insurance. WON’T REFUND. covid19 stopping us travelling. NO REFUND cost to rebook a later date extortionate price for a cottage too big for one family can’t change to an alternative as can’t get dates for rest of family.. never booking again..... remember NO REFUND”

Helpful Report

Posted 4 years ago

“To complain about Sykes Cottages unethical treatment to their customers please contact the following the more than complain the better Citizens Advice Consumer Service 0808 223 1133 Trading Standards 0808 223 1133 FCA 0800 111 6768”

Helpful Report

Posted 4 years ago

“No Refund Under Any Circumstances For anyone booking a holiday and thinking of using Sykes Cottages stay clear! even though there is a clear travel ban they are point blank refusing to refund anyone, all future dates are already booked so your left in limbo. I spent £800 for a cottage I'm probably not going to get back absolutely disgraceful Angry is an understatement. if they did the decent thing and gave us our money back id have probably rebooked next year”

Helpful Report

Posted 4 years ago

“Booked with Sykes in January for a large group holiday in July. I can’t get through on the phone or access my account online. I took out their travel insurance but cannot source details to try them for my £700 deposit claim. I assumed the bulk of my deposit had gone to the property owner but according to comments from other customers Sykes are sitting on our cash!! This must surely be a criminal offence. I had thought of paying my outstanding balance early but thank goodness I didn’t. Furious 70+”

Helpful Report

Posted 4 years ago

“This company will refuse to give a refund despite the national emergency, they are offering to change the date of the holiday which I imagine will suit very few people. This company needs to do the right thing and salvage what will be left of its customer base. I will NEVER consider using Sykes and I will spread the word along with everyone else how they are treating paying customers. Do the right think Sykes and accept you are wrong in these Extraordinary times and issue a refund of people’s hard earned cash.”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,481 reviews