Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,479 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,479 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a lodge at great glen water park Scotland.It was not very good with a lot of faults.Contacted Sykes(only replied after putting the details on Facebook).They contacted the owner who presumably sorted it out.We were offered a reimbursement which was fine ,3 to 5 days Elle said (I have all the emails etc ).Still waiting.Called them and left details on call back,still waiting .The only use a no reply email address,which is a lot of good.SO BE AWARE OF THIS COMPANY .”

Helpful Report

Posted 1 year ago

“We stayed at Garthgate in coniston for the unbelievable cost of £5,000 .When we arrived the velux windows of this smart house would not open as the battery packs were flat .We complained to the owner that we could not open the windows but he wasn't interested. The house was so hot so we pulled a handle to open the windows manually and a screw came loose .We put the screw back in and the window opened ok .At no point were we told not to open the windows manually .Three days after returning from our holiday sykes took £1,000 from our account to pay for the window we apparently damage.This is a total fabrication as the window was not broken but sykes would not listen and took the side of the owner .I asked sykes how we were meant to open the windows if the battery packs were dead but they ignored us .Avoid sykes and Garthgate coniston at all cost unless u want your hard earned money taken in seconds”

Helpful Report

Posted 1 year ago

“Customer service is non existent we have booked multiple cottages with Sykes over the last 5 years & I realised that the next holiday we have booked for November is unsuitable for someone not good on their legs no mention of the ladder like stairs in the descriptions so I cant get upstairs to bed or to use the only loo & Sykes couldn't care less all I wanted to do was swap accommodations to a suitable one & not a chance….not a problem Sykes Hoseasons were happy to help & have now got my custom for multiple bookings each year. Not the good Yorkshire family run business it started off as”

Helpful Report

Posted 1 year ago

“Just had a holiday booked through Sykes. Upon returning home looked at my emails to find that they had taken £101 from us for a tap repair which the owner said we had broken. We flatly deny we broke the tap. They would not listen to us and believed the owner who told a pack of lies. The property was awful. They obviously don't check them before advertising them. Their customer service is awful. Will never use them again.”

Helpful Report

Posted 1 year ago

“Booked a property in Anglesey a year in advance, with over 1third deposit, due to a change in personal circumstances, we requested a cancellation in January 2023,some 7 months before the holiday start date, the reaction of Sykes was we will contact the owners and come back to you, some 48 hours later we were advised that the property was jointly owned by 2 partners, 1 was it appeared to allow us to cancel, but the other owner would not agree, this went back and forward for a week, in the end , Sykes advised if we still wanted to cancel. We would have to forfeit £1380 pounds as a penalty My wife and I decided to continue with this holiday, as we did not want to pay the penalty fee On arrival at the property, 1 of the owners, asked when the rest of our party was arriving, we then had a long discussion re our original request to cancel etc It appears that we have been mislead, by both Sykes and the owners, as each is blaming the other Will never ever book with this company again”

Helpful Report

Posted 1 year ago

“Not surprised to hear poor reviews. Customer Service very disappointing. Not sure what they do for their money but not inspecting property or ensuring up to a reasonable standard. Last week got back from a week in a rural holiday cottage in Suffolk. No hot water for a week, dishwasher broken, bedroom roof leaked water in heavy rain , carpets had dog hair on them . The worst obviously no hot water as old cottage just had a tiny bath in a sloping bathroom, no shower. So boiling kettle for washing selves and in kitchen every day. Owner did send in electrician and plumber but couldn't be fixed and led to believe problems on going. Sykes offered us all our money back after 3 days if we left straight away but we had a hotel in Hertfordshire booked for the weekend and we live in Devon. So we were offered 4 unsuitable properties either in a town or with no dedicated parking. We decided to stay put and were led to believe we would get compensation. The owner refused claiming apparently we were exaggerating. She stopped answering my calls and Sykes took days to get a reply. They would not give me her email and told me to take it up elsewhere. So annoying as this really spoiled our holiday. I could not get them to see until the cottage is fixed it should not be let out. We were not the first without hot water. Good way for the owner to save on electricity!!!”

Helpful Report

Posted 1 year ago

“As an owner, this company are dreadful to deal with. No customer service and only interested in money. Avoid!!! If you want to let you property, use another company.”

Helpful Report

Posted 1 year ago

“If you need help to recover loss of money check out Sykes unhappy customer page on Facebook so many unhappy customers who have been let down so badly”

Helpful Report

Posted 1 year ago

“Money grabbed no customer service appaling company made a mistake booking with them as the have unfair terms.”

Helpful Report

Posted 1 year ago

“Beware of this company. The worst customer service I have ever experienced in my life. 72 hours for a manager to respond that’s what the customer service department told me. !! Last week had no reply whatsoever. Rang yesterday told same story so 10 hours in would anyone care to have a small wager that they don’t return my call. Absolutely shocking. Can’t begin to imagine what would happen if you had a problem while on holiday. We haven’t even made it to the accommodation as yet . 😩😩😩. So sad we are being treated in this awful way after being regular customers for over many years. Come on Sykes treat your customers with respect!!”

Helpful Report

Posted 1 year ago

“Shocking customer service who are happy to take your money and run! They do not represent or protect the customer from any property miss representations or take any responsibility. They expect the customer to know everything about the property before booking, when this is Sykes job to be accurate and honest! Upon arrival Property stunk of wet dogs (attempted to mask with 4 air fresheners). Customer service said well the property accepts pets! They suggested they could look at getting a cleaner if I was to take photos and send them to them to prove the smell was an issue... What??? There was also a used dummy and toothbrush on the floor along with copious amounts of flies. Customer services again wanted photos to lodge a complaint and contact the property owner. Property was Located 5m from a very loud and heavy single carriage way, which had trucks, tractors and commuters. Property vibrates with some of the heavy trucks. Customer services said, we state you "may hear some noise" and it was my job to establish the specific location of a the holiday cabin on a holiday park and to know the local information! I'm sorry this is the responsibility of Sykes Cottages to establish the precise location, local knowledge and represent properties accurately! I advised that I would not be staying upon arrival and requested a relocation... they refused... I requested a full refund and I'll find alternative accommodation, they refused. I requested a partial refund, they refused. My eyes and my 2 year old daughters eyes flared up with the smell. My 36 week pregnant wife would not be able to rest or sleep with the noise level. Disaster! I will never use this company again to look for a holiday and will advise all to beware. I've stayed at many hotels across the World and if I've ever had a problem they have always been resolved or compensated Paid for 4 nights stay and we didn't stay one! Customer service both disappointing and disgusting. Profit not customer service driven”

Helpful Report

Posted 1 year ago

“Because we are both over 65 Sykes will not insure you. They took full holiday cost 9 months ago when we booked Illness has stopped us from going Sykes did nothing to help us rebook without paying even more money. DO NOT USE. We are out the full holiday cost Sykes to do lose out Accommodation does not lose out only the customer. WILL NEVER USE AGAIN”

Helpful Report

Posted 1 year ago

“Unflexible with entrance exit times to accommodation....spoke with owner who allowed earlier access!!”

Helpful Report

Posted 1 year ago

“My wife died and I tried to cancel booking but Sykes cottages denied there was a booking and then said they'd take payment for a holiday they said we hadn't booked several weeks later.”

Helpful Report

Posted 1 year ago

“I booked a property with Sykes in May 2022. I paid £560 deposit. In January this year we had to cancel because of needing funds for repairs for my daughter's home. We informed Sykes..they said contact the insurance company !. The insurance company said we weren't covered for that...even though it was supposed to be cancellation insurance !. They said contact Sykes !. I've been doing that since January. I even wrote to there CEO: Mr Graham Donohue...of course he didn't respond !. You just get told 'It's in the booking conditions '. My wife and I were both nurses for 40 years so we've got a lot of experience with people ( especially in A&E at night), but this bunch are legalised robbers ! especially when I offered to pay a reasonable amount !. The property by the way..was rebooked within 3 weeks and that was still 4 months before our holiday date !”

Helpful Report

Posted 1 year ago

“I wrote a review highlighting everything not right and mis represented. A review has appeared with my name on it and dated for the date I sent in my review stating the complete opposite .I am thinking that not only do Sykes remove critical reviews but replace them with fabricated ones.”

Helpful Report

Posted 1 year ago

“The only thing I can say, I’ll be very careful booking with Sykes, as if you leave a review on any holiday home Sykes and the owner choose if it’s posted on the property like our one 2 Cae Mattw in Betws Yn Rhos.This is not very fair and not giving future holidaymakers a true reflection on the holiday home.”

Helpful Report

Posted 1 year ago

“We booked and paid the deposit. Then we decided to rent a larger property. Sykes kept the deposit on property one and refused to transfer it to property two. So we lost over £500. Disgusting.”

Helpful Report

Posted 1 year ago

“In May my Husband and I stayed in a Holiday Cottage. Cedars in Holyhead It was Perfect. Spotlessly Clean and Comfortable. IThad everything we needed. Not far from the shops and the Beach. Cedars had 1 bedroom and NO pets. Which is what WE wanted. x”

Helpful Report

Posted 1 year ago

“We've stayed in Faunas Corner twice now, it's a well equipped cottage and very peaceful. We'll no doubt be booking Faunas Corner again. We found Faunas Corner through a friend who goes every year. Thank you Sykes”

Helpful Report

Posted 1 year ago

Sykes Cottages is rated 1.2 based on 1,479 reviews