Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,493 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 4 star review on 6th January 2025

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Sykes Cottages 1 star review on 17th November 2024

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Sykes Cottages 1 star review on 8th November 2024

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Sykes Cottages 1 star review on 2nd November 2024

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Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sykes are using the pandemic for their own gains. I was unable to cancel the bookings even though they cancelled it and not me, and moving the booking to any date (even in the middle of term time in winter) was over £100 more expensive.. to move the booking to summer would have cost £300 more! DO NOT USE SYKES!!”

Helpful Report

Posted 4 years ago

“An awful Company, who doesn't care about the current unprecedented crisis. After paying a low deposit of £20.00. We only have two choices. 1. Cancel our booking but an automatic payment of £960.00 will come out. 2. Risk continuing paying £2,800.00 with a risk of losing that if the climate does not improve by August. We find this completely unacceptable, Sykes website at time of booking were very misleading about the £20.00 deposit. We only knew when we received the receipt after booking and that was in small print. If we had known this & we could face £900.00 Cancellation fees we wouldn't of bothered ordering. It seems both Guests and Owners are being affected. It's unfair on both! Owners want to refund but Sykes will not allow. Also Owners get massive fines if they wish to remove their accommodation from the Sykes website. I'm sure this is fraud! And I hope Sykes will get investigated.”

Helpful Report

Posted 4 years ago

“https://www.facebook.com/100006927376126/posts/2618291265078427/?d=n Online petition to get government to act on Sykes ripping us all off!”

Helpful Report

Posted 4 years ago

“Even though I took insurance out when I booked in September 19 it doesn’t look like I’ll get a refund for my sister’s hen do. My sister is a frontline NHS worker currently working on a covid ward. I am 31wks pregnant so classed as vulnerable. But as far as I can understand if you don’t have coronavirus or covid symptoms you can’t get a refund. I can’t reschedule because I’m having a baby and also it’s impossible to know how long my sister amongst others who were attending the hen do are going to be needed on the frontline.”

Helpful Report

Posted 4 years ago

“Awful, immoral customer service. No refunds offered for holidays cancelled by THEM. Little respect or thought for key workers or those classed as vunerable in a time when they should be priority. They turned their phone lines off and wouldn't reply to emails. We have been forced into pushing the cancel button to stop them taking the full amount of our holiday after THEY cancelled and told us we couldn't go! Do not use and be aware they trade under several different names too!”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Tried to find out if I book for later in the year a refund will be made if we remain under lockdown. No success. DO NOT BOOK WITH SYKES unless you are sure we will not be under travel restrictions. They will not refund your money. COVID19 insurance is not available. Book direct with owners.”

Helpful Report

Posted 4 years ago

“AVOID AVOID AVOID Sykes Cottages management are a bunch of unscrupulous, greedy bastards. AVOID any dealings with them unless as a customer you’re trying to recover money paid for bookings they have cancelled, stop them helping themselves to balances of deposits in future (simply cancel the cards you used) or join in the growing band of people denouncing them as widely as possible for profiteering from the Coronavirus tragedy. Their offer to credit amounts already paid against future bookings is scandalous when you find out it is for up to two years - the chances are they will no longer exist, the holiday property owners may no longer be in business and they refuse to refund any difference if the cost of the future booking is less than the amount already paid. Take the risk by all means but I suspect all you will be doing is putting good money after bad.”

Helpful Report

Posted 4 years ago

“Sykes Cottages has mopped up a large number of independent cottage companies over the last few years, so check your contract (which Sykes will say is with the owner of the holiday cottage, even though you will not know who the owner is and have paid nothing to them - questionable legality of passing the buck!). Sykes is a money grabbing giant with no thought for real people. All it is concerned about is its share of rentals. If your cottage has been cancelled due to Coronavirus, your contract has been frustrated, which means you are entitled to your money back. My advice is to (a) ask Sykes for the full name and address of the cottage owner (b) submit a money claim against BOTH the owner and Sykes for the whole cost of the holiday. Do not settle for less than a refund and do not give up. https://www.moneyclaim.gov.uk/web/mcol/welcome”

Helpful Report

Posted 4 years ago

“Without doubt the worst sort of company, taking money hand over fist from people who have no choice but to cancel due to government rules. They may be making money right now but when things return to normal customers new and old will remember what sort of outfit they are. They deserve, and I hope will go to the wall. They’re low deposit offered at the beginning of the year is there get out to charge large deposits for property that you can not avail yourself of. Do not presume they won’t hold you to the small print even in these unprecedented times. A shameful bunch of thieves.”

Helpful Report

Posted 4 years ago

“If you booked with the £20 deposit and your balance is due. get in touch with your bank and tell them to block the payment. Sykes want us to change our dates (the owner has taken the property off the market completely, so no dates available) and they want to charge us £200 because they say we have cancelled. We have not cancelled, neither will I pay for a holiday that is not available through no fault of my own. I consider this comes under the heading of 'frustrated contract' and they are a disgrace. They should refund my deposit to show good faith as the holiday I purchased is not available. Hold on to your money if you can.”

Helpful Report

Posted 4 years ago

“Atrocious customer service from this company who I believe own Hideways Cottages. I advise no one to make a booking with either of them. They provide NO personal service, all communication regarding my problem has been made via a standard email and pre rehearsed answers over the phone, when you Vcp an get hold of them. Not one word of apology or sympathy for the predicament, just a standard phone your insurance company. Times are tough and difficult for small businesses at the moment. Those going out of their way to offer a solution with a degree of real care will survive. Others , like this one, deserve to go out of business as we move through this awful time. Shame on you Hideaways.”

Helpful Report

Posted 4 years ago

“What a disgraceful company this is I have used them for about 4 years now without any problems but now due to the obvious circumstances they are refusing refunds and not only that they are hiking up the price of the same holiday that they are forcing you to amend, I and I hope many many more people like myself will never go near this vile company ever again.”

Helpful Report

Posted 4 years ago

“Booked a cottage in North Wales for 3 days in May, there are 9 family members walking Snowdon for charity, obviously due to the government guidelines we will not be going, I have tried on a couple of occasions to contact Sykes with no response! Their stance of no refund is beyond acceptable, however we will be eventually doing our charity walk but at this time we have no idea of a date to which it would be possible, although we can change the date, again we do not have a date to work with, I have put this to Sykes but nothing has come back! In the situation we all find ourselves in you would think that companies would support their customers, most have and continue to do so, Sykes appear to be a law unto themselves & hopefully customers will remember this when booking in the future - I certainly will - NEVER AGAIN!!!”

Helpful Report

Posted 4 years ago

“their number is 01244 617977 if it helps”

Helpful Report

Posted 4 years ago

“Got email telling me that my holiday on 6 april has been cancelled as per policy 11.3.2 a refund should be paid in the relation to the booking being cancelled by them not me all i got was a email saying they are asking the owners for the money paid then when they get money back all they offered me is that they will hold my money for 24 months towards another break i think this company are a bunch of cowboys i will be taking them to small claims court i hope everybody does the same but i think they won't be in business very long”

Helpful Report

Posted 4 years ago

“We booked this holiday from australia. We have booked for a two week stay at a cost of $2600 (about £1300) and paid the full amount straight away. The airline gave us a credit to use for up to 12months. Also booked with airbnb who will offer full refund. Sykes cottages tell me no refund and to rebook straight away. How is this possible when both countries are in lockdown? I am not asking for a refund, only for them to be reasonable and offer a credit note for 12months. We are pensioners. My husband has recently been through chemo. Would they like to put his any everyone else's life at risk because of their disgusting greed? Shame on you!!”

Helpful Report

Posted 4 years ago

“It is clear Sykes are well behind the curve on the coronavirus crisis. We are unable to visit the holiday cottage we have booked for this Friday, not our decision, the Governments and subsequently the owner Sykes response? Claim off your travel insurance or change the dates. Neither is suitable unfortunately. Clearly this policy is criminally dispassionate and their CEO or whoever has the top job should take the rap. A real disgrace and I trust that the British public will remember which companies chose to behave well during this crisis and which, like Sykes, didn't.”

Helpful Report

Posted 4 years ago

“Can’t believe that sky cottages are charging me more money to change the date of my holiday due to the corona virus, they are disgusting. Leeching off people while something like this is going on good luck getting your money back! They even took the money out of my account quickly just as the virus took hold to ensure they get every penny out of holiday makers! Robbing scumbags”

Helpful Report

Posted 4 years ago

“Booked a lovely apartment 8th May my dads Birthday,we have just recently lost my dad so was taking my mum on a break,payed deposit,balance due 27th march bank went in for payment but not enough funds,after trying a few times they emailed us as though we was still going,we are not being forced to change dates non of us know when this will be over or what's around the corner never mind next yr,we are not cancelling the government are,so we shouldnt be charged fees and should be refunded,we only payed £20 deposit were not bothered about that it's the £160 they want aswell😡 we will never deal with them again there making lots of money out of us all at this sad time 😡”

Helpful Report

Posted 4 years ago

Sykes Cottages is rated 1.2 based on 1,493 reviews