Sykes Cottages Reviews

Name: Sykes Cottages
Address: Sykes Holiday Cottages Lime Tree House Hoole Lane, Chester
Rating: 1.20

1.2 Rating 1,478 Reviews

4 %

of reviewers recommend Sykes Cottages

Company Reviews

Questions

Metrics

1.2

Based on 1,478 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Phone:

0124 435 2059

Location:

Sykes Holiday Cottages Lime Tree House Hoole Lane
Chester
CH2 3EG

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Sykes Cottages 1 star review on 8th November 2024

Anonymous

Sykes Cottages 1 star review on 2nd November 2024

Anonymous

Sykes Cottages 1 star review on 18th September 2024

Julie

Sykes Cottages 1 star review on 22nd June 2024

Anonymous

216

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We rented a beautiful home from Sykes in Ambleside, England. Everything was great, but the heat did not work. The radiators were cold to the touch. I called Sykes about this and no one called me back. In addition, in my e mail correspondence with Sykes, they took several days to return e mails. In the business world the rule is to respond to your customers within 24 hours. I wrote a review to this effect on Sykes web site and they EDITED it! Then they wrote below the editing that it was approved by me. After my review, someone from Sykes did contact me by e mail to ask who I called when my call was not returned. I gave them the numbers I called -- the ones they provided! Then I get a form letter from Sykes saying that this has been investigated and case closed. No sorry, no explanation, nothing. I will never rent a property from Sykes again. They do not care about their customers and they are unprofessional. If you look at the above summary, Sykes has received 1,390 reviews on this forum and has 1 1/2 stars. That is pretty bad. Don't rent a Sykes property. There are so many other possibilities!”

Helpful Report

Posted 4 months ago

“Great location but it's not professionally cleaned. Oven dirty and washing machine with black grime on rubber.”

Helpful Report

Posted 4 months ago

“Appalling customer service from management. We stayed at a terrible damp property, with mould growing on the utensils, peeling paint, terrible mattresses and no instructions for the heating or hot water. I contacted Sykes a number of times over more than a month. They kept closing the case, I requested a manager call back on 5 occasions and never got one. They then put me through to manager when I refused to hang up who agreed to refund booking fee but never arranged it! Don't book with Sykes!”

Helpful Report

Posted 4 months ago

“I cancelled within 10 minutes of paying full amount having seen there was access issues my partner has mobility issues Got an e mail saying I would get a refund after 10 days Now they saying the cancellation fee is £867 the cost of the holiday absolutely raging You can’t get through on the phone and e mails bounce back Do not entertain these thieving clowns”

Helpful Report

Posted 4 months ago

“Booked a cottage for my partners 50th birthday. Received a phone call 5 days before we were due to travel telling me they had to cancel my booking. To late to book anything else....stay well away from this company.”

Helpful Report

Posted 4 months ago

“I haven't been yet but the cottage was £125 a night, we booked for 4 ,I've already paid £266 and my son who took over the booking has just paid £399 now that's £665 . I need to ring them up and find out whats happening ??? Can anybody tell me if a deposit is added so incase we damage the property ? Really can't believe it !”

Helpful Report

Posted 4 months ago

“No customer service. Couldn't care less They gave craven cottage 4 ticks based on the garden. They fail to tell you it backs on to a road,so traffic noise can be heard. Not as tranquil as they make out. The cottage itself is tatty. It's not worth of 4 ticks. Complained. But nothing. This property should be assessed again. Owners told its needs work.”

Helpful Report

Posted 4 months ago

“Absolutely shocking .. I booked a holiday in caravan in Cornwall, paid for it and then realised I had pressed June instead of July.. the company lied to me after I called and sent watts app messages and they even replied .. saying the land lady had said no to me getting a date changed pr even my money back .. They lied they had not spoken to the landlady and tried to blame booking.com who of course said it was sakes cottages that had messed up .. They will not take responsibility and the women you speak to on the phone are the most irritating non personality robotic clones of corporate companies no compassion ..Absolutely dead inside Shocking company if the land Lords only knew I now will make sure all my customers and clients will know NOT TO BOOK FROM THIS POOR CUSTOMER SERVICE”

Helpful Report

Posted 4 months ago

“We had a few issues at a place we stayed at booked through Sykes Cottages. On our return we had an email asking for feedback following our holiday. I answered with photo proof and waited for a response- it took them a while and was generic in their answer. No support whatsoever- said because we didn’t phone the owner at time of visit they couldn’t help us?????? WHY ASK FOR OUR FEEDBACK AFTERWARDS THEN???? We had to spray 30 plus blue bottles on arrival, the place wasn’t 100% clean and found previous visitors top under top bed cover so didn’t sleep in the beds. Rubbish and cop out answers by Sykes Cottaged so we will not use them again.”

Helpful Report

Posted 4 months ago

“1 park nook cottage in Waberthwaite is lovely, well furnished,clean & well equiped. Enjoyed our stay”

Helpful Report

Posted 4 months ago

“Horrible company! Cancelled my reservation and did not help at all with finding another accomodation Extremely poor customer service too!”

Helpful Report

Posted 4 months ago

“Terrible customer service or total lack off considering I booked 3 cottages this year alone despite all the other past bookings I was left paying to lots of admin fees for a date I changed myself online due to medical issues. Will ever book through them again.”

Helpful Report

Posted 4 months ago

“I have been on holiday with Sykes quite a few times with no problem. Early this year booked but had to cancel and the insurance I took out didn't cover it. Rather than lose the money I booked for October and had to pay extra. They added same insurance which didn't cover my husband it took me ages to get that cancelled. My husband has just died so I rang to cancel they have 4months to let the cottage again. There answer no money back but I could go later. I don't think that's going to happen now I'm on my own. No sympathy or compassion at all.”

Helpful Report

Posted 4 months ago

“Why as my review been refused, I will go through small claim courts ,as got nowhere with sykes even though photos sent to back complaint up”

Helpful Report

Posted 4 months ago

“given 1star because i had to to be able to write a review,in actual fact it should be no stars like their customer service,its none existant,when you book its all nicey nicey they take your money,and thats it,no way of getting intouch,live chat is useless as they dont reply,no point phoneing as you get so far then get cut off without getting chance to speak to someone,avoid this company.”

Helpful Report

Posted 4 months ago

“The whole experience was a nightmare. 2 electrical appliances didn’t work, Sykes sent only a maintenance person twice who could do nothing to fix it/ the owner didn’t want to spend money on plumber to fix the dishwasher which later became a fire risk (smoking and fumes), clearly Sykes value £££ more than clients safety. The area WiFi went down and needed 3 further visitors. Communication from Sykes appalling, denied any accountability and gaslit me to death. They have refused any compensation despite my whole trip being ruined so I have no alternative but to take legal action. I would not recommend Sykes to anyone. They do not follow the law and only care about money. I have photos and video evidence but it won’t let me upload them.”

Helpful Report

Posted 4 months ago

“We booked Inveray in Seahouses because Sykes description says it is a Detached House. We arrived at 4pm on 7 June only to find it is an END TERRACE. Contacted Sykes about this who then asked for a photo showing it was in fact a terraced house. After sending the photo I heard NOTHING. I messaged them asking for their response, tumble weed, nothing. Their Customer Service is appalling. But they are still advertising the property as detached‼️ Beware when booking with other companies, as Sykes have taken over more than 20 companies that still operate under their previous names, but belong to Sykes. I will NEVER use Sykes or any of their associates again.”

Helpful Report

Posted 4 months ago

“I would not use this company ever again. They don’t care. Very poor customer service. The only way I could get through to discuss problems with a property I had rented, was to chose the option, for renting out my property with Sykes. If you want to talk to someone on the phone chose the ‘I want to rent out my property’ option. I was promised a call back but it never happened.”

Helpful Report

Posted 5 months ago

“It’s a terrible company to deal with A complete ripoff They do nothing to help owners and it’s easy money for Sykes”

Helpful Report

Posted 5 months ago

“The Boat house had detereated since last year. We had booked for next year but cancelled because of the state of place. We cancelled 13 months before holiday and lost our deposit because Sykes are now classed as agents so have no deposit return. We paid £283 and got £52 back from the owner. Sykes kept the rest. Thieves.”

Helpful Report

Posted 5 months ago

Sykes Cottages is rated 1.2 based on 1,478 reviews