TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,506 Reviews

4 %

of reviewers recommend TalkTalk

Company Reviews

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Metrics

1.2

Based on 1,506 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

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“My phone stopped working and I phone to report it, I was told that they finish at 18.00 hrs and to ring back the next day. Rubbish service, they’ve up graded their prices but not their service.”

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Posted 2 years ago

“Worst customer service experience ever, hostile and aggressive, they make everything extremely difficult.”

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Posted 2 years ago

“I left Virgin for TalkTalk; I stayed with TalkTalk for over 2 years & now I'm with GNetwork. I am now getting double the speed at half the price that TT offered. I didn't want to leave TT but they couldn't match the price. I told them then and there I was giving them a months notice. Because I was having to keep their services for an extra month I would be on a monthly contract, so from paying about £24/m I was now going to pay &36/m! Good: The speed and quality of connection was excellent. Bad: Not easy to get in touch with them, everything is automated and it doesn't run smoothly all the time. Leaving them has been and still is an uphill battle. After a month and few days my line was still live; I called them and they argue that because I didn't listen to their T&C they didn't action my request and I have to pay another month at £36 before my contract is terminated. The termination process left a bitter aftertaste that does not go away. I cannot recommend Talk Talk.”

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Posted 2 years ago

“Talktalk increased my monthly charge halfway through the 18 contract. When I phoned to complain they cut me off. Disgusting.”

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Posted 2 years ago

“Absolutely disgraceful and useless broadband provider! I’ve been with them 2 months and have had nothing but internet issues been for at least 20 times, including a whole week! Im not say again but no internet and this is affecting my TV as I have a fire stick. You phone them up just read of a script and ask you to check wires and reboot which I’ve done numerous times! I’ve terminated and they now want to charge me £150 for breaching my contract! STAY AWAY!!”

Helpful Report

Posted 2 years ago

“Worst experience I've ever had with a broadband provider!!!!! Several times I've tried to cancel my contract, been transferred from department to department, spending hours and repeat the issue, for the period of 4 months, with no result, no service and charged.... I will never ever have any contract with talktalk and strongly do not recommend them!”

Helpful Report

Posted 2 years ago

“So awful. Used the online chat to register for broadband and the advisor couldn't keep information straight. I'd ask a question and get one answer which meant I was happy to proceed then later in the conversation they'd go back and say that the earlier answer was completely wrong and act like they had no clue where I'd gotten the information from even though you could scroll back up and see the whole chat. The advisor that day said I would receive a confirmation email and a second email to set up a password for my online account within 48 hours. Then that a welcome pack would arrive within 3-5 days. Been over 4 days now and the only email I've had is an automatic one with direct debit terms and conditions. Speaking to another advisor by online chat and all previous information was wrong, no apologies just the attitude that obliviously I shouldn't be complaining about not having received anything yet. This advisor says they won't look into why I haven't had a confirmation email until its been 6 days (much more then the 24-48 hours advised before) and that the online account can't be activated until the broadband is live so at least 2 weeks once I've received my router in the post etc. Last advisor has said I could use my online account to track the order but apparently I can't access it until the order is already delivered and the service active. In the same conversation with the same advisor I've given 3 different dates for when the same service would be available, completely insane that these people are meant to be providing information and are able to sign you up for services. God knows what I've actually been signed up for and whether it is what I agreed to. No idea how long the welcome pack with all terms and conditions is going to take to come. Given your ability to change your mind about the service without incurring costs is dependent on doing so before the service activates it seems like they are trying to hide the terms and conditions long enough to stop them being reviewed before charges start. Just been told that there is no error or issue despite the fact they have 'sent' an email to the correct email address but it has not arrived to my inbox, spam etc. and obviously based on this success I should have complete confidence that the welcome pack will arrive. And been told its just something that sometimes happens, not all customers receive the confirmation emails despite them showing as sent their side? If it wasn't such a well known name I'd think the whole thing was a scam and be calling the bank/canceling the payment card because the whole thing is run so awfully”

Helpful Report

Posted 2 years ago

“Customer service is appalling. I have had ongoing issues for last 7 months. I escalated through ombudsman / CEDR and it was eventually "resolved". A month later they had returned to billing me in excess again. They blatantly agreed a new plan so I would drop the CEDR case then thought I would just give up. The hours I have wasted on the phone and live chat.”

Helpful Report

Posted 2 years ago

“I’ve been paying for a telephone line which wasn’t even working for 2 years and didn’t even realise until the one time I needed to make a call.. nothing but crackling.. An engineer arrived a week later to actually get my phone line up and running.. Now the new problem is not getting internet and four times in 2 months my service goes and I get a message stating their end followed by engineer will fix etc etc but no offer of a discount or anything.. This is the worst ever service provider and expensive too Disgraceful”

Helpful Report

Posted 2 years ago

“No issues fixed 4 month Asking more more money to fix it Make me feeling guilty after they randomly when Im outside and asking confirm my bank account which of course I dont remember”

Helpful Report

Posted 2 years ago

“Absolute garbage. I've been with them for 2 months. I have been on the phone to talktalk for over 15 hours. They gave me a "deal" for £26 pound a month. They put the wrong address. I called them and informed them of this. They had to delete that whole account and start anew. They couldn't use the same email so I had to create another. Gave me the same "deal for £26. Got the email, charging me £28 per month. Called them and informed them of this. Was told "The operations manager will look into this and we promise your bill will be £26". First bill came after 2 weeks of me going live and it was £42. £28 regular and £14 pro-rata charge. I've phoned and informed them of this. They refunded the £14 and as "good-will" they upgraded me to a faster Internet for £26. Spent another hour providing details again. Next bill is £28. I've called to inform them of this. They then give me a £20 credit to last until end of contract. 18x£2 is apparently £20. They then added another £16 when I bought this up. Also turns out that the hour I spent on the phone giving my details to "upgrade" to a faster Internet wasn't actually done. I am now awaiting the complaints team to cancel the whole contract unless they want to pay me an hourly wage for doing all their work for them. How can so many different teams be so incompetent? Absolute garbage.”

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Posted 2 years ago

“Again appalling company it's supposed to be a communication company”

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Posted 2 years ago

“No internet at home,tryed customers service they ask money to sort it out and after 3 hours just disconnected me Issues following 4monts”

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Posted 2 years ago

“AVOID at all costs. Upgrading within talktalk package from old copper line to new full fibre line. despite being live for multiple days they claim that my new package is not active and not only did they not bill me at the old rate, but came up with a random new higher rate. Would not address this issue unless I specifically plug in a specific router provided by them to 'prove' the line is active. Told them their router is not being used because it has connectivity issues. When challenged what relevance which router I am using is to my billing, they just say it is a only way they will address my billing issue. The new package uses a completely different modem and outside cable than the old one. Confirmed my old line was not working anymore and new one is working, provided photos of the new modem with lights showing working, even using the internet provided by the new line to leave this review and check on account details, yet talktalk still claim my new package is not active so they cannot deal with my account inconsistencies.”

Helpful Report

Posted 2 years ago

“Worst company ever left me with no internet over Christmas and they rang me and convinced me to join them terrible customer service and rudest I've ever spoken to avoid this company.”

Helpful Report

Posted 2 years ago

“Terrible company.I suggest everyone who has had problems to ALSO leave a review on Trustpilot.Im sure all their 'good' reviews on there are fake.”

Helpful Report

Posted 2 years ago

“Useless company, the "fixed price" guarantee means nothing to talk talk. They keep upping my charges despite being in a fixed price package, they find loop holes around it. I appreciate they are a business, however they do not act fairly nor honestly. If you do decide to opt in for service provision with them under a fixed price deal, be prepared for it to increase several times per year. This is fraud in my humble opinion. Customer service is shocking, not adhering to GDPR and requesting information that is not applicable to the query. Awful company”

Helpful Report

Posted 2 years ago

“Talk talk is rubish, I sign up to talk talk business, and the day after I cancel the broadband because of hearing the bad feedback, and yes you guy's who give them bad feedback was right! They try to change me the first month bill when I cancel before the 14 days cool of period. Calling me and email and sending me letters to demand a payment. 1st keep a records of all the corspendes with them 2nd dont pay, because u have cancel . They will leave u alone after 2-3 months.”

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Posted 2 years ago

“Don’t communicate to each other, this is my 3rd time on the phone to them. Added an extra fee onto my bill spoke to someone who said it would be waived. Turns out he didnt do what he had to do so on the phone again trying to explain this to someone. Spoke to a women this time so hopefully the problem is solved….”

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Posted 2 years ago

“The managers refuse to talk to people. GDPR guidelines and laws broken. charges for services not provided.”

Helpful Report

Posted 2 years ago

TalkTalk is rated 1.2 based on 1,506 reviews