TalkTalk Reviews

Name: TalkTalk
Rating: 1.19

1.2 Rating 1,507 Reviews

4 %

of reviewers recommend TalkTalk

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Metrics

1.2

Based on 1,507 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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TalkTalk 1 star review on 11th October 2024

Anonymous

TalkTalk 1 star review on 20th June 2024

Disabled, Excluded And Leaving

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with them,I wanted the service but they couldn’t provide , just wasted my time talking on the phone hours complaining, after 2 months I receive 3 boxes of the WiFi hubs 😂when I didn’t want them anymore 😂looks like they don’t know what they doing .”

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Posted 3 years ago

“Very frustrating hard to speak to somebody English do not bother”

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Posted 3 years ago

“I never meet a worst company in my entire life.The customer service rubbish,the services offered are rubbish...Completely avoid this rubbish shi..y garage company!!!!”

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Posted 3 years ago

“Phoned Talk Talk after receiving an email from them saying that I hadn't connected my new router (upgrade) when I had. Was passed from pillar to post and put on hold countless times. The call ended up over an hour long then I received a text from my phone company (Virgin Mobile) for £41.38 for the call. Then to top it all I got a text and an email from Talk Talk that said they have come across a problem getting my services up and running. To say I'm livid is a massive understatement.”

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Posted 3 years ago

“TOLD YOU HAVE TO GET ANSWER RIGHT FIRST TIME IN SECURITY .THEY ASK FOR RADOM TELEPHONE NUMBER OF YOUR MOBILE EXAMPLE IST , 3 NUMBER AND MIDEL ETC . I HAVE A DISABLITY WHICH IS DISCULCULA . OFTEN CANT GET THROUGH SECURITY . PREVIOUSE THERE WAS TALK SAFE YOU HAD TO REMEBER AND REPEAT THE WORDS BACK BEFOR YOU COULD GET THROUGH TO SECURITY AS A VONURABLE PERSON THERE WAS A REPETITION OF ATTEPTS. . IHAVING THESE ISSUES I FILLED IN THE THERE AVANCED CARE LEVAL APPLICATION FORM FOR SUPPORT BUT QUIKLY FOUND OUR ITS WORTH NOTHING I JUST GOT NO SUPPORT. I WAS TOLD THERE WAS A HELP LINE FOR VONURABLE I PHONED AND GOT BREVEMENT AND THEY DIDNT KNOW ANTHING ABOUT ADVANED CARE PLANS. ITS HELL FOR THOSE LIKE ME WITH MUTIPLE COMMUICATIONS DIFFERCUTIES . THEY DRIVE YOU TO BREAK DOWN INTEARS. COMPANIS A YEAR LATHER HAVE NOT BEEN RESOLVED DESPITE MY EFFORTS WITH THEM I AM BACK AND FORTH STILL.”

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Posted 3 years ago

“I have a fixed price contract for 18 months. However talktalk have increased the price during the fixed period. The customer agents would not accept what fixed price meant. They could only suggest cancelling the contract. But I only had a limited period to do so, otherwise I would incur a penalty charge. Which is a bit of a cheek when they have breached the terms of the contract. Best to avoid talktalk as there are more honest companies out there”

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Posted 3 years ago

“This is worsest telecommunication provider in UK. I have been over 5 years their customer even they let me down lots of time, I paid my bill on the time and because of pandemic I stucked overseas and wanted to cancel my contract already run out even gave them a 2 months notice. I still got charged for disconnection (what's that £70) never heard of, best thing when I was trying to sort this charges, they told me it's OK don't need to pay then I thought you know what I am more honest then you are I paid this disconnection charged, gust what they now sending £12.5 for late payment. Shame on you Talktalk, I am speechless.”

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Posted 3 years ago

“The worst company and possibly bordering on downright crooked. A mere phonecall (which took ages to get through) trying to improve our internet (via a new router) turned into them somehow attempting to move our phone to TT (from BT) as well. We never sanctioned this and have mow made an official complaint. Have moved our internet as well as phone to BT now, we would never use Talk Talk again.”

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Posted 3 years ago

“Avoid Talk Talk at all costs. Ok provider until you try to leave and then bullying, nasty and unhelpful.”

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Posted 3 years ago

“I started by going into live “Chat” to complain that my claimed speed for 35 – 37 Mbps was in fact 13.6, and what could they do about it, please. After 1 hour and 30 minutes - yes! 1 hour and 30 minutes! - they got me a new contract for 140 Mbps for £39 per month. A friend told me that this was not good enough, as it was excessive for civilian domestic use, and all I needed was for TalkTalk to provide what they had indicated in the first place. The following day I telephoned and spent 40 minutes with someone who had an almost unintelligible accent to come up with an improved offer. She said that she was from the “Better Deal” Department. There was much confusion about the start date and end date, and what was included and what was not. The woman seemed unclear as to what she was talking about and said that calls to UK mobile numbers – those starting with 01, 02, 03 and 0800 – would be included free. I then said that UK mobile numbers usually started with 07. “Just a moment while I check”. Unbelievable!. This took another 43 minutes. In other words, it took best part of THREE HOURS to deal with a complaint that the speed was not up t spec, and that they were in breach of contract. I asked for a draft of the contract by email and was told, “We don’t send out emails”, although they do so every month. When I did get an email of the contract, there were no dates on it!. How can anyone fail so dismally to perform such a simple task?”

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Posted 3 years ago

“First off I'd like to say I'd of given 0 stars but 1 was the lowest it would let me choose! Now what can I say about this horrendous company?? Ripping off vulnerable elderly people, GDPR breaches, pathetic customer service.... the list goes on! Charging an 86 year old vulnerable woman for broadband since 2017 yet only sending a router out in Feb 2021!! Being advised that the customer doesn't need the Internet so doesn't want a router, but sending 1 out anyway and putting a charge of £50 on for said router! 4 hours on the phone with idiots in the billing department, managers even more useless than the advisors! Cancelled the service, was told a manager would call us back to discuss issues, these phone calls never happened! Told a prepaid label would be sent when final bill was sent to send back the router. Charges still on the bill for the charger! Charging vulnerable customers almost £3 to recieve 1 piece of paper with the bill on it?!! Never heard of any other company charging vulnerable customers for this! Last but not least, 3 separate staff members accessing her account without the required security checks. AVOID!!! AVOID!!! AVOID!!!!”

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Posted 3 years ago

“If i could I would give this company no stars. I have never dealt with an incompetent group of people in my life, and I am no youngster. I first reported a fault with my internet Jan 16th 2021. I went through all the test and unplug this and reset that. I called numerous time and all but one advisor was from South Africa. I had trouble understanding them and they certainly could not do the job properly. I always had to chase up the fault nobody came back to me. I have spent hours on the phone. I explained 4 weeks ago that the fault was with the line/box, and not the phone or the router. They still would not listen. I called again this week again, Thursday. they have agreed to send an engineer ( Open Reach ) out to my home, the fault is within the internal box. I asked for compensation and have been told this will take place in 30 days. OK. Now it starts to get interesting. I had an email today saying due to the fact I had not called or contacted them in the last 28 days they were going to close the report. 2 hours ago I had a call on the land line with the same accent as those I have spoken to in South Africa, telling me my line had been hacked I had be the victim of syber crime. I was requested to do some testing with him ( Scammer ). This must be an internal job. It is disgusting the service and the way this company treats its customers.”

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Posted 3 years ago

“Wouldn't recommend at all. I cannot describe how much they've upset me. They could not install the broadband on time and still wanted to charge me for a non-existent service afterwards. They said over the phone that everything was disconnected and there was nothing for me to pay, yet kept on sending me bills via email. Customer service agents did not or could not put me through to anyone in the upper echelons so that I could quickly resolve issues. I'm now having to wait hours or days for someone in the complaints department to call me. In terms of the disconnection, up until today - they did not have the courtesy to send me a letter concretising what they said over the phone. They've had me going around in circles.”

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Posted 3 years ago

“Worst customer service I've ever experienced.”

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Posted 3 years ago

“Bad is not even the word to describe the overall service. Extra fast internet absolutely slow, when moving house, weeks waiting for anyone to sort things out, "technical problems" each time I want to login to my account. When told them I'll be leaving they told me I can't and gave me a different offer- I had 2weeks to change, and because swapping the provider is legal in the contract I've swapped, before the deadline, I've also phoned them on the last day, to double check everything. Now 2months later talk talk charges me 245f for the services I've never had.. there's even a charge for "homeowners setup fee"-60f. How magical..huh, when no one set up anything, no engineer has ever been here, I've never used their internet since the move as I'm with Virgin...yet talk talk claims I'm with them...hmm... interesting. If you're thinking about going with talk talk and have them as your provider.. don't..Simply don't because the customer service will conveniently "forget" to write on your account that you've left them (that means less customers, and less money for them doesn't it?) you will pay for something you've NEVER USED...and for set-up that never happened, your account will never work, and you'll be frustrated. I'm not saying Virgin in better,.no they are not... but wow..Talk Talk you have some "balls" to charge customers like that, oh...and then send you letters from other companies to take money for them ! Yes, that was how I've found out I "owe" them 245f! No letter, no email, no phone call..no nothing-...but hey.. according to them I'm their customer..right?! So why sending someone else ... Absolutely DISGUSTING. Absolutely AWFUL. And...even if you read the small print and do everything "by the book" they'll tell you otherwise, charge you and not even contact you. DISGRACEFUL. and waiting time... prepare for at least half of your day to be wasted ..”

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Posted 3 years ago

“Terrible recent experience, I lost about 20 hours of my life on live chats trying to cancel with them. The lie, they cheat and they go back on their word. Its all a total scam. Within one chat I had to ask repeatedly over 20 times (over 2 1/2 hours) for them to cancel my contract. And then, surprise surirse, it 'didn't work' on their computer! Imagine that as a face to face interaction at a customer services desk in a shop, it would never happen. I'm also suspicious about the 5* reviews on here, they are all worded similarly and always name the advisor. I can't believe that anyone has truly had a 5* experience with them. I was told I would receive a bag in the post to return my equipment..still waiting 4 weeks later. Please, please, please do not sign up with them. Particularly if you are a vulnerable customer / have communication needs, I cannot imagine how difficult/impossible this process would be for someone with additional needs.”

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Posted 3 years ago

“3 hours on the phone and counting. An absolute disgrace.”

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Posted 3 years ago

“It is literally IMPOSSIBLE to resolve any issues with their agents. They will regularly lie to you just about anything and you end up paying for services you never had or they will leave you with no internet access...and will still charge you for it!!! Tried to get my money back - also impossible!! STAY AWAY from this outrageous "service provider"”

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Posted 3 years ago

“Pathetic company who will not talk if there’s a problem”

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Posted 3 years ago

“1 star is still too many stars. i have tried to change the ownership of my internet since January 2021 - Still until today, whenever I call to see why it hasn't changed, nobody understands nor can update me on any escalations and I get continually advised just to send in another changing ownership form, which I've now done... 4 times... Yet still my ex-partner is using the internet and I am paying for it to avoid late payments. - It's actually disgusting how no one has correctly listened to me, nor to be honest do they seem to give a sh*t about my circumstance. It is hands down the most disgusting cancerous vile service I have eve received. I literally have no hope at this point, they're so thick, it's actually unbelievable, and I actually hate saying this, because I'm sure the call centre staff are people like you or I just trying to pay for their lives.... but Jesus if I could go back in time and warn myself about ever signing up with this company i would... It has caused me so much stress, I can't even describe - i Wrote a formal complaint about 4 weeks ago now, heard absolutely F*** all. RUN WHILST YOU CAN!”

Helpful Report

Posted 3 years ago

TalkTalk is rated 1.2 based on 1,507 reviews